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NH Napoli Ambassador

NH HotelsUS$146*
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#56 of 186 Hotels in Naples
GreenLeadersSilver level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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NH Napoli Ambassador
NH Napoli Ambassador
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2,065 Reviews from our TripAdvisor Community

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Showing 260: English reviews
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Haliburton, Ontario, Canada
Reviewed 1 week ago

Having used the NH Ambassador and NH Collection hotels for my tour group in Spain and the Netherlands, I had high expectations for the NH Napoli Ambassador. Sorry to say that this hotel disappointed on every level except the view of the harbour. The Front Desk was not prepared for our arrival, despite reconfirming emails and phone calls. At 4:00...

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Helpful?
1Thank Lynn M
Lorenzo N, Direttore at NH Napoli Ambassador, responded to this review

Dear Lynn, I do apologize for not having provided the level of service you expected. I am truly sorry for the experience you have described regarding our restaurant. In fact, usually the quality of our cuisine represents a motive of pride for this hotel. I would like to thank you for your comments. Your words will help us to understand...

Zaragoza, Spain
Reviewed 19 April 2017

I'd never thought in writing a bad opinión about an NH, but I have to. It needs urgently a refurbishment (see pictures of our room) and, at least, a hard cleaning; i.e., regulation of hot wáter is between cold, very hot and hell (very old regulator). And if you're looking for fruit at breakfast, forget any hope. 4 days with...

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Helpful?
1Thank Luis_de_Zaragoza
London, United Kingdom
Reviewed 14 April 2017

The location of this hotel is convenient for the Castel Nuovo and the port for the hydrofoil to Capri. The room was cramped and in need of a refit especially the bathroom. There was black mould all around the shower for example. I tend to opt for chain hotels for consistent standards but on this occasion the NH fell short....

Review collected in partnership with NH Hotels
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Thank evev969
Wall Township, New Jersey
Reviewed 14 April 2017 via mobile

Great hotel with terrific staff. Wonderful breakfast buffet included in our price. The best part was that our son had a separate bedroom in our suite. Located in walking distance to the pier. I would stay there again

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Helpful?
Thank ToniPMc
Reviewed 13 April 2017 via mobile

We have spent 4 days at Napoli Ambassador. It's really nicely located, close to shops and restaurants, also in walking distance to Teatro di San Carlo if you'd like to visit it. The room was clean, though the bathroom could need a makeover. The first morning, the breakfast buffet was not impressive, it seemed like they could not keep up...

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Helpful?
Thank Stephanie S
Lorenzo N, Direttore at NH Napoli Ambassador, responded to this review

Dear Stephanie, thak you for your detailed review regarding you recent stay at the NH Napoli Ambassador! I would like to thank you for your nice words dedicated to our location, rooms and cleanliness. Thank you also for your improving suggestions, important for us to improve the overall level of our service. Moreover, I would like to thank you for...

Gardone Val Trompia, Italy
Reviewed 11 April 2017

I really enjoyed my stay in NH Naples The hotel is wonderful - The view of the city is breath-taking.... I would like to take this opportunity to thank your management and staff for the great hospitality

Review collected in partnership with NH Hotels
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Helpful?
Thank D7672NOlaurap
Lorenzo N, Direttore at NH Napoli Ambassador, responded to this review

Dear Guest, thank you for the beautiful words dedicated to your recent stay at the NH Napoli Ambassador! It has been a great pleasure providing our best service and I hope to welcoming you again soon. Best, Lorenzo Nencini

Helsinki, Finland
Reviewed 11 April 2017

We stayed in NH Napoli only one night on our way to Ischia. For this the location is great, it is relatively short walk down to Molo Beverello ferry harbour (we didn't actually walk as we had a car). We got a room on the 17th floor and it was some kind of special room as there were two bathrooms,...

Review collected in partnership with NH Hotels
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Thank Heikkip67
Chicago, Illinois
Reviewed 5 April 2017

Bottom Line: I do not recommend this hotel; I will not stay here again. I booked this hotel through the NH website. As a point member, I received a discount and to be honest, I really didn't check the reviews. The location of this hotel is in a very dodgy neighborhood and immediately, one is put on edge walking into...

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Helpful?
Thank GilmerSensei
Lorenzo N, Direttore at NH Napoli Ambassador, responded to this review

Dear Guest, I am terribly sorry because your stay has not been as pleasant as you expected. Your review reflects the fact that we have not been able to satisfy your needs and I do apologize. As described in your review, the room assigned to you was non smoking as per your kind request as, well as the entire 27th...

cortona
Reviewed 23 March 2017

It was a bit disconcerting when our small group's bus dropped us off at the front of the hotel and we had to maneuver a bit to avoid stepping on a poor woman sleeping on the sidewalk to the side of the entrance, however, after entering the hotel our group of 12 travellers were impressed by the quality of the...

Review collected in partnership with NH Hotels
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Helpful?
Thank Jeanette W
Lorenzo N, Direttore at NH Napoli Ambassador, responded to this review

Dear Jeanette, thank you so much for your beautiful review regarding your recent stay at the NH Napoli Ambassador! In a few words, you have underlined all the major strengths of the hotel like the view, the location and our professional staff. Moreover, thank you for having mentioned our "early bird", freely available for whom that need to have breakfast...

Rio de Janeiro, RJ
Reviewed 22 March 2017 via mobile

The hotel needs a renovation on its top floors. We stayed here two times at this hotel is very well located and we got a good promotion. The breakfast is quite good, the bar closes sometimes earlier than it should. Roomservice is also not very thorough, we had to change our room two times because the bathroom was dirty. After...

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Helpful?
1Thank Philipp612

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The NH Napoli Ambassador is located in the historic heart of Naples and close to many of the city's most famous sights, such as Maschio Angioino, Palazzo Reale, Piazza del Plebiscito and Teatro San Carlo. ... more   less 

Additional Information about NH Napoli Ambassador

Address: Via Medina 70 | San Giuseppe, City Centre, 80133, Naples, Italy (Formerly NH Ambassador)
Region: Italy > Campania > Province of Naples > Naples
Price Range: RM386 - RM1,266 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NH Napoli Ambassador 4*
Number of rooms: 230
Reservation Options:
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Hotel Style:
#4 Green Hotel in Naples
#28 Family Hotel in Naples
#31 Business Hotel in Naples
#33 Romantic Hotel in Naples
#39 Luxury Hotel in Naples
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Questions & Answers

Here's what travellers have asked, with answers from NH Napoli Ambassador staff and other travellers.
9 questions
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Nottingham, United Kingdom
Monterrey

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Questions? Get answers from NH Napoli Ambassador staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a different hotel.”
LynnM777, 13 May 2017 | Read review
“Top floors”
Luis_de_Zaragoza, 19 Apr 2017 | Read review
“Try to get a room in the upper floors”
Pylssy, 28 Aug 2016 | Read review
“Higher floors with sea view”
579eviam, 20 Aug 2016 | Read review
“Higher floors may be renovated.”
Don_Mikko, 2 Aug 2016 | Read review
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