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Palazzo Caracciolo Napoli MGallery by Sofitel

Traveller (1264)
Room & Suite (520)
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Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
The sophisticated decor of the 146 rooms in this stunning hotel help create the perfect blend of historic detail and modern comfort. Take in the enchanting architecture and decoration of the stately buildings near the elegant Palazzo Caracciolo Napoli MGallery by Sofitel. Delve into Naples' past and explore the antique shops on nearby via Foria.
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Property amenities
Restaurant
Room Service
Free Internet
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Sauna
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Business
Historic Hotel
HOTEL CLASS
2,977Reviews
1,617Photos
60Q+A
100Room tips
Traveller rating
  • 1,467
  • 1,104
  • 274
  • 81
  • 51
Time of year
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Popular mentions
Fantastic hotel located at the beginning of the historic center of Naples. It has a staff of great professionalism and attention (reception: Azzura, Anna, Vicenzo, Stefano, Luca, Serena, Gym / Spa: Gennaro, Restaurant / Breakfast: Francesca, Daniela, and great security team).
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Response from Palazzo Caracci... G, Assistant to GM at Palazzo Caracciolo Napoli MGallery by Sofitel
Responded 2 weeks ago
Dear Victor Manuel F, What wonderful words you had for Palazzo Caracciolo! I would like to thank you for the time you spent for the review and for your preference while staying in Naples. We are really delighted to learn you enjoyed so much your stay with us and thank you for appreciated our friendly and professional staff. We really hope to be your Neapolitan Home for many more years to come! Warm regards Martina Somma Assistant to GM
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+5
My husband & I stayed at this hotel for one night prior to our flight home to the USA the next day. We had been on vacation to Sorrento for 8 days to celebrate our 50th wedding anniversary. The hotel is located in a heavily residential area of Naples and on a very busy
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Response from Palazzo Caracci... G, Assistant to GM at Palazzo Caracciolo Napoli MGallery by Sofitel
Responded 2 weeks ago
Dear CarolinaNurse323, Thank you for choosing Palazzo Caracciolo for your stay in Naples and for taking the time to leave your feedback concerning your stay. We are very sorry that you have not had the opportunity to eat at our restaurant "La Cucina" but we are happy to read that you had appreciated our room service. Thank you for mentioning our friendly front office staff, we really appreciated that you enjoyed the service and the hotel. Looking forward to the pleasure of welcoming you back, thank you once again for your positive feedback. Best regards Martina Somma Assistant to GM
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We came here in the evening, the stuff was kind, they openened wellnes and spa center because of us, (it was closed in the evening), the food was good, and the ambijent is prefekt.. Like in 19. Century. Big and clean room. Very good
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Response from Palazzo Caracci... G, Assistant to GM at Palazzo Caracciolo Napoli MGallery by Sofitel
Responded 3 weeks ago
Dear 20johnatan, Thank you very much for your preference while staying in Naples. We are really delighted to learn you enjoyed so much your stay with us. Your appreciation has been conveyed to the Team: your feedback will go a long way in encouraging them. Looking forward to the pleasure of welcoming you back, thank you once again for your positive feedback. Best regards Martina Somma Assistant to GM
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This Place is just Amazing a Beautiful old Italian Palazzo in the middle of the old Naples . The Staff was Great I will recommend this hotel to everybody . a Great place to stay.the restaurant also was very Good
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Review collected in partnership with Accorhotels.com
Response from Palazzo Caracci... G, Assistant to GM at Palazzo Caracciolo Napoli MGallery by Sofitel
Responded 4 weeks ago
Dear bruno m, What wonderful words you had for Palazzo Caracciolo! Thank you very much for your preference while staying in Naples. We are really delighted to learn you enjoyed so much your stay with us, it was a pleasure to welcome you and it is a great reward for the whole team to know your satisfaction! Warm regards Martina Somma Assistant to GM
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In a hotel like this, you wouldn't expect to get your phone stolen. That's exactly what happened to me. The manager told me the insurance will reimburse it. And then, the insurance decided not to. Staff in this hotel have no word. I am very disappointed, considering this hotel
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Response from Palazzo Caracci... G, Assistant to GM at Palazzo Caracciolo Napoli MGallery by Sofitel
Responded 4 weeks ago
Dear CleMoons, thank you for leaving your candid feedback concerning your stay to palazzo Caracciolo. Our aim is to make all our guests comfortable and safe and to ensure they have the most enjoyable experience. We do regret if we did not succeed in making you feel at ease while with us as we take great care of our guests: Palazzo Caracciolo is indeed a real fortress, where hotel guests are the only persons to access as we provide security staff at our entrance 24h/day. With deep sorrow we learnt of your phone missing; we immediately checked the events and discovered you had left it unattended for a long time in our bar as you were trying to charge it. Unfortunately, the Bar access is open to all of the hotel guests so we were, despite all our research, unable to retrieve it. We did try to have a positive feedback from our insurance although there was no evidence of a theft, but unfortunately, the insurance rejected our request for evidence missing. Dear CleMoons, we regret for not having been able to answer your needs; we remain at your disposal should you be willing to have further details. Warm regards Martina Somma Assistant to GM
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All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event RoomsFamily and Play Areas
Small bathroom.
Our room.
Superior room.
Photo provided by managementPalazzo Caracciolo Napoli MGallery by Sofitel
Guest room
Professional photo exclusively commissioned by TripAdvisorPalazzo Caracciolo Napoli MGallery by Sofitel
Guest Bathroom in the Superior Room at the Palazzo Caracciolo Napoli MGallery by Sofitel
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123456104
The hotel will arrange Airport collection for you! About €35. Email them directly for details. Enjoy, it’s a beautiful hotel
1 vote
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Hello, Thank you for submitting your queries. The Historical City Centre is at 5 minutes walking distance, the fireworks display will be at the seafront so more likely to be 30 minutes walking distance. It is not unsafe to carry a handbag as long as you are carefull as in any other major city of the world. There are plenty of restaurants organizing a new years eve celebration, please be in touch with us by telephone so that we can suggest you some suitable locations keeping in mind your personal preferences
1 vote
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Dear Emoore8, thank You for submitting your question. Yes we have a babysitting service, but we need to book one from an agency, so we need 24h advice. Kind Regards Looking forward to welcoming You Your Staff at Mgallery Palazzo Caracciolo Napoli
1 vote
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12345612
"Suites are good but choose a higher floor where you can feel safe leaving windows open at night"
"Room was lovely size, very clean and comfortable. "
"A room towards the back of the Hotel"
"Double superior room was quite small."
"Even our street side room was very quiet. No noise at all!"
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12345620
PRICE RANGE
US$117 - US$216 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
m gallery palazzo caracciolo hotel naples
LOCATION
ItalyCampaniaProvince of NaplesNaplesPendino
NUMBER OF ROOMS
146
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