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Palazzo Caracciolo Napoli MGallery by Sofitel

Booking.comUS$141*
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#20 of 189 Hotels in Naples
Certificate of Excellence
May 7 May 8
1 room 2 adults 0 children
US$179*
US$141*
US$179*
US$141*
US$179*
US$141*
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Palazzo Caracciolo Napoli MGallery by Sofitel
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2,386 Reviews from our TripAdvisor Community

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There are newer reviews for Palazzo Caracciolo Napoli MGallery by Sofitel
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Showing 792: English reviews
Quito, Ecuador
Reviewed 5 March 2017 via mobile

Naples is chaotic, and the area where this hotel is located is a mirror of the city. Dirty, diverse, historic, wonderful. The location is perfect for tourism, specially because taxi drivers were on strike during our visit. The common areas have been beautifully restored, the restaurant is gorgeous and serves delicious food, the rooms are comfortable, the bathrooms ample, staff...

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Helpful?
Thank cpga81
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Dear cpga81, It is always great to receive feedback, both positive and constructive and we hope to see you when you are next in Naples. The purpose of our job is to make you feel welcome and enjoy the city of Naples starting from a place where you feel at home. We all hope to welcome you back on your...

Sao Paulo
Reviewed 1 March 2017

Usually a hotel cares about the sleep time of its guests. Unfortunately this is not the case with the Palazo Caracciolo. The hotel has an event area that is not soundproofed. With this, the sound of party music made in this area goes to every hotel and room area. When I was at the hotel I started trying to sleep...

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Helpful?
Thank FLameirinhas
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Dear FLameirinhas, thank you for submitting your feedback. We regret that our service did not meet your expectations. Thanks to your hints and suggestions we will work at our best make our future Guests' stay even more agreable. In December there were a few Dinner Parties taking place in our hotel's restaurant and, as we strongly care for your Guests...

Lowestoft, United Kingdom
Reviewed 24 February 2017

Really nice hotel to stay at, staff on the desk very helpful. Rooms cleaned daily so there spotless. Nice relax area down below with steam/sauna/jacuzzi. We had a street balcony room so was good to watch the hustle and bustle in the street below. Great location with the national history museum 10-15 mins away and town centre 30mins walk.

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Helpful?
Thank dannyhearth041089
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Dear Dannyhearth041089, Thank you very much for your feedback. Our aim is to make you feel welcome and enjoy the city of Naples starting from a place where you feel homely and relaxed. We all hope to welcome you back on your next visit in town Kind Regards Your Staff at Palazzo Caracciolo MGallery by Sofitel

Reviewed 21 February 2017

The hotel is well appointed and very clean and it has lots of character, the staff are very friendly and helpful at all times and we would be more than happy to stay there again. The only down side is the location of the hotel, which is rather rundown and tired though it's nicely located for the Old Town. Having...

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Helpful?
Thank Robin S
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Dear Robin S, Thank you very much for your kind feedback. We are very glad that you have appreciated the quality of your stay at Palazzo Caracciolo and the effort from our Team. Our aim is to make you feel welcome and enjoy the city of Naples starting from a place where you feel at home. Thank you for your...

Reviewed 17 February 2017 via mobile

This was a very shabby hotel in the middle of crowded city center(non touristy). The staff is polite at the reception but the house keeping staff and staff in the restaurant had language problems. They only knew italian. The rooms were small with water damped walls which was a put off. They even had problems with us getting outside food...

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Helpful?
Thank sahejdeeps2015
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Dear Sahejdeeps2015, we really regret that some of our services did not meet your expectations. Thanks to your precious hints and suggestions we will work at our best to improve the skills and professionality of our Staff. Looking forward to welcoming you again Your Staff at Palazzo Caracciolo MGallery by Sofitel

London
Reviewed 16 February 2017 via mobile

What can I say. This place was a perfect location right in the heart of the old town and the hotel was wonderful sat amongst the typical crazy Napolese streets. I loved the style, decor and ambience and the overall size was perfect. Chosen by my husband as a treat for Valentine's Day and my birthday we thoroughly enjoyed our...

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Helpful?
Thank AFRO_Travel_Fun
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Dear AFRO_Travel_Fun, your amazing feedback is a very important motivation for our Team. You have been lovely Guests and we are happy to have contributed making your Valentine's day and your birthday dates to remember. We believe that our Guests deserve to enjoy the city of Naples starting from a place where they feel at home. We all hope to...

Almaty, Kazakhstan
Reviewed 15 February 2017

Stayed here for one night with a group of friends. I think this is a best solution for everyone who decided to visit this city. Great location - at the heart of the city. Luxury hotel with good decoration. Free Wi-Fi and good speed of internet. I really enjoyed my breakfast in a courtyard of the hotel. Very good and...

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Helpful?
Thank Mady-Almaty
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Dear Mady-Almaty, We are very glad that you have appreciated the quality of your stay at Palazzo Caracciolo and the effort from our Staff and. Our aim is to make you feel welcome and enjoy the city of Naples starting from a place where you feel at home. Looking forward to welcoming you again very soon Best regards Your Staff...

Reviewed 29 January 2017 via mobile

Wonderful hotel. Located at the heart of the city center, a trendy luxury hotel and beautifully decorated, combines old and new. Lovely staff, excellent service level, warm and embracing. Recommend wholeheartedly.

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Helpful?
1Thank Michal L
Palazzo C, Direttore at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Thank you Michal L, Hope to see you again in Naples and at Palazzo Caracciolo MGallery by Sofitel. Kind regards,

Reviewed 20 January 2017

On a short business trip, I stayed here for one night. The place is really stunning. The old Palazzo has been changed in a nice boutique hotel with a great atmosphere. The location is maybe a litter difficult, the area of the central station is not the best place in town, certainly in the late evening or when it's dark,...

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Helpful?
Thank Bart S
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Dear Guest, We are very happy to read that you have been able to appreciate the efforts made from our Staff to make you feel Welcome in hour hotel. We all wish to thank you for being our precious Guest and for your kind words. Looking forward to welcoming you again very soon Best regards Your Staff at Palazzo Caracciolo...

Long Beach, California
Reviewed 20 January 2017 via mobile

Ok first off, Naples is a thriving city there really isn't a good part or bad part, its all the same. The front desk staff and valet are all tentative. The rooms were nice too, one think I loved about the rooms were the high ceilings, however the hallways were hideous, just horrible and extremely outdated. Another issue that I...

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Helpful?
2Thank Kishen H
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Dear Guest, We are very glad that you have appreciated the quality of your stay at Palazzo Caracciolo and the effort from our Staff and. Our aim is to make you feel welcome and enjoy the city of Naples starting from a place where you feel at home. Looking forward to welcoming you again very soon Best regards Your Staff...

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May 7 May 8
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Amenities

Highlights
  • Restaurant
  • Free Internet
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Concierge
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
The sophisticated decor of the 146 rooms in this stunning hotel help create the perfect blend of historic detail and modern comfort. Take in the enchanting architecture and decoration of the stately buildings near the elegant Palazzo Caracciolo Napoli MGallery by Sofitel. Delve into Naples' past and explore the antique shops on nearby via Foria. ... more   less 

Additional Information about Palazzo Caracciolo Napoli MGallery by Sofitel

Address: Via Carbonara 112, 80139, Naples, Italy
Region: Italy > Campania > Province of Naples > Naples > Pendino
Price Range: RM524 - RM1,258 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Palazzo Caracciolo Napoli MGallery by Sofitel 4*
Number of rooms: 146
Reservation Options:
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Also Known As:
m Gallery Palazzo Caracciolo Hotel Naples
Hotel Style:
#5 Business Hotel in Naples
#9 Family Hotel in Naples
#11 Romantic Hotel in Naples
#13 Luxury Hotel in Naples
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Questions & Answers

Here's what travellers have asked, with answers from Palazzo Caracciolo Napoli MGallery by Sofitel staff and other travellers.
41 questions
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London, United Kingdom
London, United Kingdom
Oxfordshire, United Kingdom
Crewe, United Kingdom
over a year ago

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Questions? Get answers from Palazzo Caracciolo Napoli MGallery by Sofitel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a spacious mezzanine bedroom which may not be suitable for people with people who have restricted mobility.”
242IngridG, 20 Apr 2017 | Read review
“better rooms are in front of inner court. Please ask for two beds rooms, they are superior rooms, . The cost is often the same.”
I1944UValessandras, 18 Apr 2017 | Read review
“Some rooms face the courtyard, no view”
John67-7, 9 Apr 2017 | Read review
“sorry to say, but skipp this hotel. Only what is good, was the restaurant”
anonyme321, 2 Apr 2017 | Read review
“Stay away from this hotel if you do not want to get the risk of not sleep well.”
FLameirinhas, 28 Feb 2017 | Read review
5 of 5
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US$141* /night
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Prices are for 1 room, 2 adults
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