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Starhotels Terminus

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Starhotels Terminus
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981 Reviews from our TripAdvisor Community

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Showing 273: English reviews
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Reviewed 3 weeks ago

This hotel is ideally located for the main station and your day trips either further out to sorrento and Pompeii . There's a number of good restaurants nearby to sample the local food and drinks the bus stop for the airport is in front of hotel una , walk straight in a 12 o'clock direction for plaza garibaldi station and...

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Helpful?
Thank Limeri
GeneralManagerSHS, Guest Relations Manager at Starhotels Terminus, responded to this review

Dear Mr. Limerl, We thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon at the Starhotels Terminus for your future stay in Naples. Sincerely, Paola Castiglia - Revenue Manager

perugia
Reviewed 3 weeks ago via mobile

Great location arriving by train. Underground it's downstairs. Ten minutes on foot from piazza plebiscito, round the corner of Giudecca Vecchia. Very beautiful view from the room window. Best breakfast in town. Very good ratio price quality.

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Helpful?
Thank melaPerugia
GeneralManagerSHS, Guest Relations Manager at Starhotels Terminus, responded to this review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for your next stay in Naples. Kindest regards, Paola Castiglia - Revenue Manager

Reviewed 4 weeks ago

Arrived at 8pm asking if I could press a shirt to wear that evening only to be told there is no laundry service at weekends and no self service facilities. There is only a return same evening laundry service if dropped off before 9am Monday to Friday. Not sure that counts as 4 star. Reception staff were inattentive and disinterested....

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Thank t1grm
Colchester, United Kingdom
Reviewed 4 weeks ago

Close to central station & metro for all destinations Great breakfast Clean Helpful staff Location was great Bus straight from airport to the piazza where the hotel is Room was spacious, with fridge for your needs Excellent value

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Thank WIDDLES2010
Ramsgate, United Kingdom
Reviewed 29 January 2017 via mobile

I have been staying here on business over the past 20 years. When I was last here, about 3 years ago, I was pleasantly surprised to find my bedroom had undergone a makeover. This now seems to have extended to the rest of the hotel and I found the rooms and other areas of the hotel to be very stylish...

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Helpful?
Thank Nicky J
GeneralManagerSHS, Guest Relations Manager at Starhotels Terminus, responded to this review

Dear Ms Nicky, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to...

Reviewed 2 January 2017 via mobile

We stayed here on our first night in Italy, planning to take a glimpse of the historical city that makes it onto the UNESCO list. Arrived hotel in the noon but was turned away from checking in as we were too early. Lady at the reception was slow in responding and unhelpful. We returned to the hotel at 7pm after...

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4Thank JamieM04
GeneralManagerSHS, Guest Relations Manager at Starhotels Terminus, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn...

Boston, Massachusetts
Reviewed 1 January 2017

I guess if you select a hotel for its proximity to the central rail station, you shouldn't be too surprised if it's located in a noisy, unpleasant area. The Star Hotel Terminus is located on the Piazza Garibaldi just across from the city's main rail station. I found this area to be woefully congested, very dirty and always noisy. Crossing...

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Helpful?
Thank Scott B
Reviewed 23 December 2016 via mobile

This hotel is conveniently located just in front of the main train station. The hotel is well kept and the room was large and nice. It is a bit noisy, even though the room was not on the main street, you could hear the cars honking. I got a premium room because they messed up a bit with the reservation....

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Thank UnEspertoViaggiatore
Brooklyn, New York
Reviewed 21 December 2016

Negatives 1) The room was looking over the most busy street in Naples so constant honking throughout the night. I jumped awake every hour. 2) There was no iron facility, so it is not ideal for business trips. Me and all my colleagues had to dress with creased clothes which was not good. Positives 1) It is in the middle...

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1Thank Sevinc B
Sierra Vista
Reviewed 30 November 2016

From the Central Rail station go to the right and you can see the hotel across the street. There is also a nice little grocery- type store next to the station. Several nice places to eat and subway nearby. Would stay there again.

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Helpful?
Thank Betty D
GeneralManagerSHS, Responsabile relazioni con la clientela at Starhotels Terminus, responded to this review

Dear Ms. Betty, we thank you for the really nice review on your stay at the Starhotels Terminus in Naples and hope to have you as our Guest again soon. kindest regards, Paola Castiglia Revenue Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Starhotels Terminus in Naples. We're conveniently located in Piazza Garibaldi, close to the historical centre and just beside the railway station - ideal for travelling around and exploring the city's most important cultural sights.Our romantic hotel is styled with harmonious colours and exudes the warmth and hospitality for which Naples has always been famous. Sit and enjoy drinks in the roof garden and soak up the beautiful views encompassing Vesuvius and the Gulf of Naples. During the spring and summer, you can enjoy the sounds of live piano music too.In all there are 173 traditional rooms and suites, a well-equipped fitness room, new Congress Centre with 10 meeting rooms seating, all bathed in natural light. ... more   less 

Additional Information about Starhotels Terminus

Address: Piazza Garibaldi 91, 80124, Naples, Italy
Region: Italy > Campania > Province of Naples > Naples
Price Range: RM394 - RM908 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Starhotels Terminus 4*
Number of rooms: 173
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Also Known As:
Starhotels Terminus Hotel Naples
Starhotel Terminus Naples
Starhotel Terminus Hotel Naples
Hotel Style:
#29 Luxury Hotel in Naples
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Questions & Answers

Here's what travellers have asked, with answers from Starhotels Terminus staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“In spite of its location in a very noisy area, the rooms and interior of the hotel are quiet and comfortable.”
 of 5 bubbles ScottB685, 31 Dec 2016 | Read review
“noisy, noisy, noisy”
 of 5 bubbles , 21 Dec 2016 | Read review
“Interior rooms very quiet.”
 of 5 bubbles BurrillvilleBunkie, 8 Nov 2016 | Read review
“Exterior rooms have fun balconies, but they will by noisy. Rooms ending in 02 and 04 have Vesuvius views”
 of 5 bubbles SFworldtraveller, 24 Oct 2016 | Read review
“High floor room with balcony is better. Rooms that not facing the Geribaldi square or the train station are less noisy.”
  • View from the window
  • The room
  • Geribaldi square - View from the balcony
 of 5 bubbles abke550, 17 Oct 2016 | Read review
5 of 5