This hotel was centrally located and clean. The staff were friendly and the breakfast was fine. However I don't think it was a four-star hotel because the level of amenities were not there - no hair conditioner, no ability to make tea or coffee in the room and no free water…
Extremely good and safe area, just one breath from Via Toledo, excellent hotel, very nice room, super bed, very helpful staff, good breakfast (but not the best), but our huge problem was the cold room (#514).
Rooms are well appointed and lovely. Pretty quiet for mid-city location, although I did have one night with firecrackers being lit on street below. Views from breakfast room are spectacular. Front desk staff extremely polite and helpful
Love this hotel. Great location, spacious rooms, comfortable bed, satellite tv with lots of international news channels, fantastic shower, and best of all the view from the 9th floor restaurant where breakfast is served.
Great location, very friendly staff. Breakfast buffet was amazing, huge selection and view over the city and the volcano. Good all round atmosphere we were made to feel cery welcome after a disaster in our first hotel
"Wi-Fi was free but seemed a little shaky, maybe because of the location and buildings surrounding the hotel?"
"Hooks in the bathroom would be helpful"
"High Floors provide a good view from the rooms. Ensure that room allocated has sufficient room for bags"
"Higher floors are better."
"I added that I would like a king room and help with a taxi in my booking notes, and received both!"