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882 Reviews from our TripAdvisor Community

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Showing 234: English reviews
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County Dublin, Ireland
Reviewed 1 week ago

This hotel is great for proximity to the central train station in Naples. We booked it purely for that. As we were only staying the night in Naples and going straight to Capri the next day by boat we decided this was best place for a cheap, easily accessible nights stay BUT do be aware that the area outside the...

1Thank Niall M
Reviewed 2 weeks ago via mobile

I used 2 rooms for a Night. Staff around 9 o clock at reception was not at all helpful I don't know It get changes or not. No one was receiving call at reception when I called"not at all for 4 star grade. only Pricing is fine. Not to expect any good thing from the hotel.

Thank 545mayankn
Reviewed 6 December 2016

Stayed just the one night here and it was cheap tbh so cannot complain. Mini bar is not to expensive, room was clean, and staff are nice. Breakie was ok, bit limited though! Quite messy outside with rubbish and what looks like a demolished building of sorts. Prob would not stay again.

1Thank John S
Jakarta, Indonesia
Reviewed 5 November 2016 via mobile

We recently stayed here during a weekend trip to Napoli. The hotel is centrally located just a short walk away from Central train station. The immediate surrounding area is rather dark at night with lots of people hanging around are night and can be intimidating for some. However we faced no issues with during both day and night time. There...

Thank SwissFoodieTraveler
Reviewed 4 November 2016

We booked a superior room for my wife and me but the hotel put us in a single room. After several claims, one day after we were put in a superior room (as we checked on the hotel website), but the hotel told us they had assigned us a better room. The staff was not so much friendly, I think...

1Thank xavichusa
London, United Kingdom
Reviewed 3 November 2016 via mobile

Spent a short time in Naples and the hotel was very good! Staff were very friendly and helpful, provided us with lots of useful information therefore was able to 'cram' as much in as possible thanks to recommendations. Room was lovely and spacious and completely soundproof - lots of activity outside due to location! Main rail station about a ten...

Thank valleyboys
Armeno, Italy
Reviewed 27 October 2016

Hotel evaluation within the standards of its competitors. A GREAT positive feedback : quality/price ratio. Staff very kind. I suggest this hotel for its strategic position : near the metro and the rail station.

Thank labandadirex
GIANLUCA4015, Direttore vendite at BEST WESTERN Hotel Plaza, responded to this review
Google Translation

Gentilissimo labandadirex, ci fa piacere apprendere che "tutto sommato" siamo stati ottimi nel rapporto qualita' prezzo. La ringraziamo ancora e...

Godalming, United Kingdom
Reviewed 13 October 2016

The Hotel is handy when you come by train or if you need to get to the airport. There is a bus a few minutes from the Hotel that will take you to the airport in about 15 min. The staff was friendly and helpful and the room clean, but the Hotel is not in a nice area and as...

1Thank Tine D
Castle Cove, Australia
Reviewed 4 October 2016 via mobile

The hotel is very close to the train station, has free wifi and OK breakfast buffet. However as other posts is in a very poor area. We walked from the train station to the hotel at 11pm. I felt very unsafe the entire short walk. The plaza out the front of the hotel was littered with rubbish and people hanging...

1Thank Lisa P
Mons, Belgium
Reviewed 19 September 2016

Near Central Station, 10-minute walk to the historical centre. Try to get past the dicey surroundings--we spent eight days there and had no problems with safety or with being accosted by mendicants. Special praise accrues to the manager Giuseppe for his solicitude and professionalism.

Review collected in partnership with Best Western
Thank LilyPale

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  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Best Western Hotel Plaza is a comfortable hotel situated in the immediate neighbourhood of the city centre and the modern business centre in a recently restructured 19th century building. After careful works of modernisation and restoration of the building and facilities and with a complete restyling of the furnishings in the rooms and the public area, Best Western Hotel Plaza is ready to welcome its guest in a refined and comfortable setting. Located at 200 metres from the central railway station, at the back of Piazza Garibaldi from where it is possible to arrive in any area of the city thanks to efficiency of the Metropolitana and Circumvesiana, the hotel, because of its favourable position, is certainly the ideal place for families visiting Naples and for men on business trips. The port of Naples and the international airport of Capodichino can be reached in a few minutes with the special shuttles departing from Piazza Garibaldi. Best Western Hotel Plaza give its guest environments that unite the warmth and welcome of large hotels with a modern and serviceable furnishing. 56 rooms and 1 jr.suite, all soundproofed and equipped for maximum comfort: air-conditioning, direct line telephone, satellite television, Internet access, safe and hair dryers. Each floor of hotel has a room carefully furnished for handicapped guests. WI-FI FREE. ... more   less 

Additional Information about BEST WESTERN Hotel Plaza

Address: Piazza Principe Umberto 23, 80142, Naples, Italy
Region: Italy > Campania > Province of Naples > Naples
Price Range: RM317 - RM933 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Hotel Plaza 4*
Number of rooms: 57
Reservation Options:
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Also Known As:
Best Western Plaza
Best Western Naples
Naples Best Western
Hotel Style:
#30 Business Hotel in Naples
#36 Luxury Hotel in Naples
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Hotel Plaza staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Price is low so don't expect too much from the rooms.”
niallm917, 18 Apr 2017 | Read review
“Avoid this hotel. Better another area even being not so close of the Central Station”
xavichusa, 3 Nov 2016 | Read review
“For better sleep avoid rooms facing square”
MitjaR_12, 1 Sep 2016 | Read review
“large beds”
martin_paskalev, 8 Aug 2016 | Read review
“rooms at back were quieter”
grantsibbick, 20 Jun 2016 | Read review
5 of 5