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Grand Hotel Hermitage

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Traveller (195)
Room & Suite (146)
Dining (34)
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Overview
  • Excellent2%
  • Very good15%
  • Average22%
  • Poor24%
  • Terrible37%
5 weeks ago
“Not so GRAND Hotel Hermitage”
14 Aug 2017
“It's ok..”
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Rooms
Concierge
Wheelchair Access
Rooftop Terrace
4 Star Hotel
All hotel details
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Rooms
10 Jun11 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (538)
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1 - 5 of 161 reviews
Reviewed 5 weeks ago via mobile

Omit the word Grand then this place might lessen the disappointment and expectations as it does not live up to the word GRAND. This place is considered okay if you are to be around the city for hours, it’s great to have a bed to...More

Thank Henry L
Response from Nadia_Plama, Responsabile relazioni con la clientela at Grand Hotel HermitageResponded 5 weeks ago

Thanks for your review, we will do our best to improve maintenance.

Reviewed 21 October 2017 via mobile

It is not a 4 star hotel.with an optimistic view i can say it is a 2 star hotel.very very old rooms without any facility.impolite stuff.very far from airport and city center.it is aweful place.breakfast not good.i think they shoul destroy this hotel and build...More

1  Thank Farahnaz G
Response from Nadia_Plama, Responsabile relazioni con la clientela at Grand Hotel HermitageResponded 23 October 2017

Dear Farahnaz G., thanks for your review that will help us to improve the service. We are sorry you didn't like the location of the hotel you chose yourself. There are no hotels close to the airport and the city center in Rome because they...More

Reviewed 18 October 2017

Recent stay at Grand Heritage as part of an American Tour Group. We did not select this hotel, the tour group did. It is definitely what I would call a value basic hotel bordering on hostel. Location is far away from City Center and requires...More

Thank MEGross
Response from Nadia_Plama, Responsabile relazioni con la clientela at Grand Hotel HermitageResponded 19 October 2017

Dear MEGross, we are sorry for the disruptions in the service. There are Army men near Embassies, Metro stations etc. in Rome to ensure security. As you have been told, Parioli is a very nice area where Roman aristocracy and wealthy people live. Our hotel...More

Reviewed 13 September 2017

we arrived at the Hermitage hotel straight from the airport, the hotel is located 45 minutes away from Rome central by bus. if you search for hotels near Rome city center the first hotel will appear is this although am not sure why. in any...More

Thank LeBARbour
Response from Nadia_Plama, Responsabile relazioni con la clientela at Grand Hotel HermitageResponded 18 September 2017

Dear LeBARbour, we apologize for the mentioned issues, we will do our best to elevate the standard of the service. We have a direct connection to Termini station by bus 360, the hotel is in a semi-central position in the refined Parioli district. Staff's behavior...More

Reviewed 28 August 2017 via mobile

We came over from Luton airport for are 25th wedding anniversary we did read the reviews before we came and we did try to rebook we could not how ever what a mistake I can not say how bad this hotel is aircon does not...More

Thank Philip S
Response from Nadia_Plama, Responsabile relazioni con la clientela at Grand Hotel HermitageResponded 31 August 2017

We are sorry for the mentioned issues, we will do our best to improve them. Sorry you didn't like our continental breakfast that consists in 2-3 types of ham and cheese, eggs, salad, cereals, yogurt, fresh fruit, bread, butter, jam, croissants, cakes, juices, etc. and...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Breakfast included
Concierge
Room amenities
Air Conditioning
Minibar
Details
Price range
US$57 - US$157 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#378 Luxury Hotel in Rome
Room types
Non-Smoking Rooms
Details
Price range
US$57 - US$157 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#378 Luxury Hotel in Rome
Room types
Non-Smoking Rooms
Add Photo Photos
Traveller (195)
Room & Suite (146)
Dining (34)
Amenities (46)
Business Centre & Event Rooms (1)
Nearby
Parioli
Young and well-to-do families are the street flavour
of Parioli. A new kind of Rome, this area is centuries
away from the Renaissance with its pockets of 1930s
palaces, tony boutiques, open-air markets and plenty
of coffee shops. Parioli was built as an enclave for
last century’s haute bourgeois and still represents as
such in 21st century Rome. Need a break? The area has
several great sporting clubs known for tennis and
...More
Questions & Answers
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MargaretPBGS
3 June 2015|
Answer
Response from Nadia_Plama | Property representative |
The hotel is always open.
-1
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Room Tips
"Hotel provided photos are not what you get! Our 1st floor room was super small and sketchy w/ patio doors to..."
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"Wi fi is not working properly. Avoid room 802"
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"Rooms are higher floor are nicer"
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"Choose somewhere else"
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