This hotel was absolutely perfect! Staff were incredibly helpful and friendly, perfectly placed hotel - 10/15 minute walk from some of the main tourist sites, room was amazing and comfortable, couldn’t have asked for a better stay! Breakfast was perfect too! 10/10
We stayed here for a short city break. The hotel is situated close to a underground station and within walking distance of the restaurants and designer shops. On arrival the hotel doesn't look great from the outside however inside is completely different. The entrance and bar areas are finished to a high standard with a feeling of italy. The room was small but big enough for what we wanted, clean and well decorated with a nice bathroom which had a 'Warm' shower which didnt effect us as the temps were 39° so cool was good. My main disappointment was there being no facility to make a hot drink and the only fridge was stocked as a mini-bar. Bar area was comfortable and although drinks were pricey you did recieve nibbles with them which was a nice touch. I would stay again but would bring a travel kettle and the best walking shoes possible. Many thanks to the reception and Bar staff who were always happy to assist with directions, queries and general tourist advice. Always smiling and very polite whilst doing so. Beautiful city to visit but severely lacking in tourist guidance in my opinion. Everywhere is 5mins away wherever you are and whoever you ask, they must mean by phone 😉 General advice; • pre book tickets for tourist attractions • wear the best walking shoes you have • never believe anything is 5mins away. …
The location is hard to beat - not in the center of Rome, but convenient and walkable to the major sights. The rooms are fairly small but have room for all the essentials, and the air conditioning worked very well. Most importantly, the staff was incredibly helpful. They answered my numerous questions by email before we arrived. Check-in and check-out were quick. They directed us to a very nice place nearby for lunch, and arranged an early-morning cab ride to the airport. I would stay here again without question.
We were so pleased with the River Palace Hotel. The staff was very pleasant and helpful. The room was inviting and the AC was great. We really enjoyed the breakfast and patio dining started the day nicely. The best aspect was the location. Right next to the metro station as well as “at the tip” of the three main boulevards made seeing the sights wonderfully easy!
River Palace is a very nice, clean hotel in a great location. The room is very clean, bed comfortable, free wifi and A/C worked well, the water pressure on the shower was surprisingly very strong which was awesome, the free breakfast buffet was also quite nice. The hotel is a 2 min walk to the metro or tram and 15-25 min walk to most attractions, eg Trevi fountain, Spanish Steps, the Pantheon, Colosseum. We took the metro to the Vatican museum and Sistine Chapel. Lots of places to eat in the area and 5 min walk to the Piazza del Poppolo. But what makes this hotel great is the staff. They are so friendly, helpful, professional from the front desk to my many correspondences with them via email to help me with transportation from airport to hotel and from hotel to Civitavecchia cruise port. Shout out to Giorgio, Francesco, Sergio, Tetyana, Mihaela. Thank-you so much for the excellent service! We had an excellent, restful stay at your hotel and enjoyed your beautiful city of Rome. I highly recommend this hotel to anyone visiting Rome city centre.…
This hotel is not being properly cleaned and has none of the amenities that it promises. I arrived to a dirty bathroom, with a toilet that had clearly been used before I arrived. The next morning, the elevator was broken, so I had to walk down 8 flights of stairs. The entire staircase was covered in dirty sheets and garbage bags that the cleaning staff had left there. Unfortunately, I had to work during my stay here, and on the 8th floor, there was no functional wifi connection at all. I incurred $75 in data charges from having to hotspot my phone to provide wifi to join my work calls, and the hotel did nothing to fix the wifi at all. Do not stay here!
Stayed at this hotel for 5 days for our trip to rome. Well what can i say apart from the staff are lovely and friendly the concierge took our bags to the room cause it wasnt ready until 2pm which wasnt a problem we went out for lunch came back and got our keys. The hotel is lovely right were you need it to be in walking distance of all the trips we wanted to do Trevi fountain colesium vatacan st peters brazilcar any many more.its not a hotel where if theres a crowd of you looking for a good time and drinking loads its a very quiet hotel very laid back it does have a court yard were your allowed to smoke if you wish but that shuts at 10pm because soom suites are actually in the court yard you can go back inside to the bar and sit and have a drink but thats shuts at 11pm. There guys in there though harold and simone are brilliant such lovely polite guys they always brought our drinks out to us. Couldnt ask for more. If your thinking of booking this hotel do it you wont be dissapointed the breakfast is lovely also. If the staff can help you with anything they will.…
I will begin with the cons - the room is tiny. Two of us had trouble moving around in the room. The shower was tiny and it's round door kept falling off the rail so that was fun. Aside from that (which was easy to get over for us since it was only 5 nights and we were out most of the day each day), the front desk staff was so helpful and nice. If you need recommendations or reservations/rides, please ask them! I wish we had sooner. If you are not in the main building, you will have to endure the tiniest elevator (fits 2 without luggage) I have ever seen. If we stay again, I would ask for main building. The bar area was lovely and the bartender made some awesome drinks! Breakfast (free) was served in the breakfast room each morning and was a full breakfast including eggs/bacon, pastries, cereal, juices, coffee etc. Our bed itself was comfortable and we had a mini-fridge with drinks (at a cost) and a nice closet with a safe. The location of the hotel was very convenient! Super close to the metro, walking distance to Spanish Steps, Piazza Navona, Pantheon, Borghese Gardens/art gallery and Trevi Fountain with a lot of restaurants and shops.…
In short, my daughter, husband, and I stayed in a double room. We were given 1 Bottle of shampoo, 1 Bottle of conditioner, and 1 bottle of body gel. Not enough for two women with long to medium hair. We asked for extra, staff responded “each room only come with 1 of each” . In their defense, after 20 minutes they brought us two more bottles. Also, linen was worn out. I’ve attached a photo of the towel. We paid for a four star room, disappointed in the service we received.
We stayed here and found this Hotel perfect for location, hospitality and comfort . The barman was entertaining and chatty . Our visit was pre Covid , Our room was perfect. I can only 5 stars but would give more if I could. When we left we said we’d come back and we are. We’l be pleased to see all the staff next week when we bring our very discerning friends with us. See you soon Paul and Dawn
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