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Excelsior Palace Hotel

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1,263 Reviews from our TripAdvisor Community

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Showing 526: English reviews
Reviewed 2 weeks ago via mobile

As can be imagined from the name this really is a luxury stay. We stayed in possibly the most beautiful suite with two bathrooms a a corner terrace which covered both views. The town/marina and sea. Aperitivo in the yacht bar is perfect as is the room service breakfast. We loves that the place is dog friendly as we have...

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Helpful?
Thank Sancia M
ExcelsiorRapallo, General Manager at Excelsior Palace Hotel, responded to this review

Dear Guest, We are so pleased to hear that you loved the recent stay in your wonderful Suite as well as everything related to our hotel property. We are confident you will keep your promise and are looking forward to welcoming you back in the not too distant future. With best wishes, Aldo Werdin General Manager

Reviewed 11 December 2016 via mobile

This hotel lives up to its name. The grand entrance and reception, beautiful art and the rooms are immaculate. The staff are utterly wonderful. The views are to die for, especially in the breakfast room (panoramic), but the rooms are amazing too. Breakfast is a smorgasbord of options, all fresh and delicious. And then you see the spa. Separated from...

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Helpful?
Thank David M
ExcelsiorRapallo, General Manager at Excelsior Palace Hotel, responded to this review

Dear Guest, We could not be able to write a better description of our hotel property, thank you very much indeed! Thank you also for not hesitating to recommend the Excelsior and have a very merry Christmas and a joyful New Year. With best wishes, Aldo Werdin General Manager

Reviewed 10 December 2016 via mobile

We stayed 2 nights in this wonderful hotel. Service is excellent, eye for small but wonderful details. Good breakfast and a spectacular view from our room towards the port. We will definitely come back.

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Helpful?
Thank Marja L
ExcelsiorRapallo, General Manager at Excelsior Palace Hotel, responded to this review

Dear Guest, Thank you for your review. We are more than delighted to hear that you found our service to be excellent. We are particularly happy that you appreciated the so-called eye we have for small but nevertheless important details. Looking forward to your next visit, we send you our warmest regards. Happy Holidays, Aldo Werdin General Manager

Wagga Wagga, Australia
Reviewed 3 December 2016

After driving from Lake Como to Rapallo (I personally would not recommend self drive) we checked into this beautiful hotel which is situated right on the water but within walking distance to the shops & cafes. Our room wasn't ready when we arrived so with the assistance of concierge we went on a private boat cruise around the coast to...

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Helpful?
Thank WenMM
ExcelsiorRapallo, General Manager at Excelsior Palace Hotel, responded to this review

Dear Guest, Thank you for your detailed review. We are glad to hear that you wish you could have stayed longer and hope one day you may return and spend more time with us in order for you to discover all the beauties of our amazing area. With best wishes, Aldo Werdin General Manager

Tappan, New York
Reviewed 27 November 2016

Stayed here for a night, very old world feel but maintained well. Arrived late and was jet lagged so didn't get to take advantage of the included breakfast but wouldn't hesitate to return. Infinity pool on the water is nice and the spa is welcoming. Not the most kid friendly hotel, at least that is the vibe I felt.

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Helpful?
Thank Rob F
ExcelsiorRapallo, General Manager at Excelsior Palace Hotel, responded to this review

Dear Guest, We are happy you wouldn't hesitate to return and do hope we'll have the pleasure to welcome you back in the not too distant future, maybe for a longer stay. Thank you for your comment and warmest regards from Rapallo, Aldo Werdin General Manager

Hildenborough, United Kingdom
Reviewed 23 November 2016

We had read some reviews and were a bit dubious about booking, but we had an amazing time at this delightful hotel. The staff could not be more accommodating, extremely friendly, the staff are all really lovely. Not stuffy like some 5* hotels, they even gave us an upgrade for our anniversary. We would highly recommend this traditional hotel. We...

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Helpful?
Thank lauraponzecchi
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, Thanks for your great review on the occasion of your recent stay with us. We are delighted to hear that you appreciated our property and our Staff. Looking forward to the pleasure of welcoming you soon, we send you our kindest regards from the Portofino Coast. Aldo Werdin General Manager

Reviewed 23 November 2016 via mobile

Classic, fantastic position, beautiful, but ... too old !!! The room was renewed leaving some of the furniture inside with new ones. Big TV but I couldn't find a channel in good resolution, look like they using the satellite channels but so bad image. Bathroom rebuild but no hair dryer, You have to find somewhere in the wardrobe. Limited complimentary...

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Thank Miguel D
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Greetings from Rapallo, We are awfully sorry to hear your remarks about your overnight stay on the occasion of a meeting organized at the Hotel at the beginning of this week. Herewith following your main comments and our replies: - TV channel: after double-checking the TV set in the room you occupied, we can assume that it was a temporary...

Bloomfield Hills, Michigan
Reviewed 6 November 2016

This beautiful hotel sits atop a long winding drive and overlooks the blue green waters of the Tiburian Sea. The lobby is breathtaking with its large expanse of white marble and crystal chandeliers. Our room was also filled with beautiful white linens and wood floors and the view of the sea below was accessed from an arched glass double doorway....

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Thank defran99
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, Thank you for your great review on the occasion of your recent stay with us. We are delighted to hear that you appreciated our property above all the location, the room and the Staff. We are also very pleased to know that you really liked our Buffet Breakfast. Looking forward to the pleasure of welcoming you soon, we...

Biot, France
Reviewed 30 October 2016 via mobile

We discovred this hotel ten years ago. And since then we come back one - two times a year. Everything is perfect with this place, the food, the service, the rooms the restaurants. It is also a great place to take children. We are always looking forward to come back to this elegant palace.

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Thank norvege1978
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, First of all let us thank you for the preference renewed to the Excelsior and for commenting your last stay. We are delighted to hear that you appreciated again our property. Looking forward to welcoming you again, we send you our kindest regards from the Portofino Coast. Aldo Werdin General Manager

Phoenix, Arizona
Reviewed 30 October 2016

The service was flawless! The views AMAZING! The location excellent for running down to Cinqua Terra or over to Portofino. Our room was lovely and our bathroom large and inviting. We took a train here from Rome and the hotel is 5 min from the train station. The ferry is an easy way to get around too! Cabs are expensive...

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Thank ttj1028
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, Thank you for your comments on the occasion of your recent stay with us. We are delighted to hear that you appreciated our property above all the location, the service and the room. Looking forward to the pleasure of welcoming you again, we send you our kindest regards from the Portofino Coast. Aldo Werdin General Manager

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Beachfront
  • Non-Smoking Hotel
Food & drink at the hotel
The Lord Byron Restaurant
The Lord Byron Restaurant
Cuisines: Italian, Seafood, Mediterranean, European
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
In una posizione unica, con vista ad est della baia di Rapallo e, ad ovest, del promontorio di Portofino, L'Hotel Excelsior e stato riportato agli antichi fasti di inizio '900, quando rappresentava tappa obbligata per il bel mondo di allora. Tutte le camere offrono indimenticabili viste sul panorama che ha ispirato grandi scrittori. L'hotel, aperto tutto l'anno, dispone di 123 camere, due ristoranti aperti anche alla clientela esterna (Lord Byron, aperto tutto l'anno e Eden Roc, una splendida terrazza sul mare, aperto durante la stagione estiva), due bar aperti anche alla clientela esterna (Yachting Bar aperto tutto l'anno e Sporting Bar aperto durante la stagione estiva anche per snack ed insalate), un centro congressi di 650 mq con 9 sale riunioni che accoglie sino a 450 delegati, un Health & Fitness Center con 5 cabine massaggio, piscina interna riscaldata vista mare con idromassaggio, palestra vista mare, Beach Club privato con due piscine panoramiche, di cui una dotata di lettini idromassaggio,e terrazze. ... more   less 

Additional Information about Excelsior Palace Hotel

Address: Via San Michele di Pagana 8, 16035, Rapallo, Italy
Region: Italy > Liguria > Italian Riviera > Rapallo
Price Range: RM494 - RM1,846 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Excelsior Palace Hotel 5*
Number of rooms: 123
Reservation Options:
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Also Known As:
Hotel Excelsior Palace
Hotel Style:
#1 Business Hotel in Rapallo
#2 On the Beach Hotel in Rapallo
#2 Spa Hotel in Rapallo
#3 Romantic Hotel in Rapallo
#3 Luxury Hotel in Rapallo
#5 Family Hotel in Rapallo
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Questions & Answers

Here's what travellers have asked, with answers from Excelsior Palace Hotel staff and other travellers.
16 questions
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Fairview
Fairview
over a year ago
Fairview
over a year ago

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Have a sea view, well worth the extra.”
 of 5 bubbles lauraponzecchi, 22 Nov 2016 | Read review
“If you are traveling with children and can afford it, take two connected rooms...”
 of 5 bubbles AdarC, 27 Oct 2016 | Read review
“Make sure to get a room with ocean view!”
 of 5 bubbles Tiare72, 27 Oct 2016 | Read review
“Highly recommend this property”
 of 5 bubbles MisoManhasset_NY, 26 Oct 2016 | Read review
“High floor room with sea view.”
 of 5 bubbles Skiffy73, 21 Oct 2016 | Read review
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