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Stayed here three times in the past two months. This is one of the remaining classic grand hotels of its time. There is nothing to dislike unless you prefer boutique or modern style. Excellent service from bellboy to restaurant, bar, maids and spa. Easy parking,...More
Location to the restaurants and seaside is perfect. Views from hotel, either on the port or inland are perfect. Reception staff are very helpful. Parking available. Good breakfast. Rooms have a jacuzzi, balconies and huge beds.
Checked in to a room on the 7th floor, ok. You could not set the temperature, it was steaming hot and like a sauna. We set temp to 18 and we measured 27. This is an old and rundown hotel, the only positive is that...More
Thank stig l
Response from ExcelsiorRapallo, General Manager at Excelsior Palace HotelResponded 4 days ago
We are really sorry about the content of your review.
On 28/12/17 you complained about the heat in the room. We then lowered the temperature and had the Maintenance and Housekeeper checked the room. Upon check-out you did not mention anything more about...More
Staying at the Excelsior Palace hotel is traveling in luxury with art and excellence. In a privileged location with a splendid view of the sea of Liguria, one can live with an elegant atmosphere, among works of art, fine and aristocratic decoration and a service...More
We enjoyed a 2 night stay recently. The hotel is beautiful with breathtaking sea views. Staff were excellent and the breakfast was varied and plentiful. Our room had a
balcony with great views - we would certainly look forward to returning to this hotel
Response from ExcelsiorRapallo | Property representative |
Greetings from Rapallo,
If you are planning not to rent a car, quite a wide choice of public transportation is available (trains, buses, ferry boats according to season), depending on the places you wish to visit... More
Greetings from Rapallo,
If you are planning not to rent a car, quite a wide choice of public transportation is available (trains, buses, ferry boats according to season), depending on the places you wish to visit. Otherwise our Concierge is at your disposal to arrange any kind of transfer/excursion you may require.
Concerning the boat rental, please be so kind as to contact us using the email address for our Reservations you can find in the contact section of our website (unfortunately here it is not possible to write email addresses or websites) and we will be more than delighted to assist you.
With best wishes,
Excelsior Palace Hotel, Rapallo