Novotel Milano Linate Airport
Via Mecenate 121, 20138 Milan Italy
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About
#165 of 461 hotels in Milan
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GreenLeaders Bronze level
The Novotel Milano Airport is a modern 4 star hotel with 206 rooms, close to the Linate Airport (4 km) with a scheduled shuttle service and to the highways (200 m). Easy access to the centre of Milan (6 km) and the railway station (7 km). The hotel isideal for business trips, with a Convention Centre offering 8 meeting rooms (320 guests), business corner and WiFi access. Features family rooms for 2 adults and 2 children, NovotelCafé (open 24 hours), a bar, outdoor pool, garden and garage parking.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Business Centre with Internet Access
Parking
Wifi
Outdoor pool
Restaurant
Breakfast buffet
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Family
Languages Spoken
Italian
Location
48Car recommended
Grade: 48 out of 100
22Restaurantswithin 1 km
6Attractionswithin 1 km
Contact
Via Mecenate 121, 20138 Milan Italy
Name/address in local language
Getting there
Car HireSee all Milan car hire
2151Reviews39Q+A55Room tips
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Unfortunately, I left the property with a strong negative impression, I felt totally ignored and the employees made me feel frustrated. The safe in my room was locked most likely from a previous guest or the Housekeeping Team. When I tried to inform the Front Desk, I had to go down as my phone was not working… I took me some time to make the receptionist understood what the issue was. Almost an hour later, the issue was still not fixed and I had to come back to the Front Desk. This time, a large group was checking-in and I was totally neglected. One employee became quite rude with me and pretty much humiliated me in Italian in front of other guests. While looking for a Manager, he asked me to speak to a male receptionist who told me in a cold manner that it was not possible to replace the battery… I tried to explain that the battery was not the problem and that my phone was not working… He kept telling me with the same nonchalant manner that I could use the safe in the back office… I left speechless and shocked by the employee’s attitude. During the checkout, I was not asked about my satisfaction and not thanked… It was done in silence with “ok all good” said at the end.. In addition to the safe and phone issues in my room, the USB plugs at the bedside table were not working, the shower head was broken as well as the Nespresso machine. In the Fitness Center one of the tow treadmills was broken without any signage and the water was empty… As a Diamond Member, this was one of my worst stay and the team was not friendly at all.…
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Date of stay: March 2023Trip type: Travelled solo
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alice Rodolico, Guest Services / Front Office at Novotel Milano Linate Airport
Responded 4 days ago
Dear Mr Benjamin , As i mentioned before to you, I am sorry that your experience did not meet your expectations. I'm sorry that we couldn't immediately fix the phone in your room. I spoke to my colleagues that worked and helped you that day and they reported that they offered a solution about the safe, that unfortunately couldn't be fixed that moment. We could have placed your staff in our safes, at the reception department, but you refused. I'm sorry to read that you didn't feel helped or understood but the positive attitude and the love for our work is one of our strengths. I spoke to the porter who was on duty that day that spoke to you in italian and he told me he directed you to the front office in order to help you and fix the problem. My colleague at the front desk did the best he could to meet your expectations. I apologize on behalf of all for not having provided you with all the courtesies dedicated to your Accor status. I will share your feedback among my department in order to be more meticulous for the future. I've already reported all the Technical Problems in your room to our maintainer and we've fixed them all. The a/c isn't working in this period, only the heating works. I hope you will give us another chance to regain your trust and to enjoy a lovely stay with us. Please feel free to contact us: We will do our best to make you experience an impeccable stay for the next time you come here. I remain at your complete disposal for any other needs. Regards, Alice Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Quick check in. Rooms good size and clean. Very close to airport and convenient. Did not have breakfast. Area for people to sit and converse as we were a large group. Kids enjoyed table football. Would not have any issues going back to the hotel
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Date of stay: February 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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I phoned the hotel to enquire about the shuttle before our flight departed from Munich. After having confirmed my reservation at the Hotel I told the man I was speaking to that our flight was due at 1800, the hotel receptionist then said he would check the shuttle timetable, and confirmed that it ran every 30 minutes. We were instructed to wait at Exit 4, and duly made our way there, exiting at 1820 with our luggage. By 1850, and feeling quite cold by now, no shuttle had arrived so we telephoned the hotel and were told that the shuttle would be there at 1900. Still no shuttle by 1915, and we called again, and after a long wait, we were told that the shuttle would arrive 'in 10 minutes'. It finally arrived at 1930. Bizarrely, at door 4 (Departures) one cannot re-enter the airport, and the taxis refuse to accept you, insisting that you go down to the Arrivals floor. Since we were unsure as to availability of taxis, and because we had been told that the shuttle would be with arriving, we waited, at first patiently, but later anxiously, and finally angrily. We stood in the cold for 70 minutes! When we arrived at the hotel, we were told that the shuttle gad arrived at 1800, and is not allowed to wait more than a few minutes. Since this is, after all, an airport hotel (the word airport is included in the name) I think it reasonable to assume that they would know that teleportation is not yet possible, and that it takes time to walk through the airport from the gate, and that baggage reclaim is rarely, if ever instantaneous. When I phoned from Munich I emphasised that our flight was due at 1800, and even offered to give the flight number. Why would anyone with ounce of intelligence send a shuttle at 1800 for a flight that is not due until 1800? When we asked why the shuttle that was supposed to arrive at 1900 had not materialised we were repeatedly told that the shuttle is not allowed to wait for more than a few minutes.The receptionists were unable to grasp the fact that the shuttle did not arrive at 1900 - we were freezing at door 4 continuously - and therefore did not wait! There is no 30-minute service. DO NOT RELY ON THE SERVICE - TAKE A TAXI. We have stayed in this hotel previously, and gave it good review, but this time standards have dropped. Our room was stifling, and air con is off during the sinter months. Opening the window introduces too much noise. There was only bath towel, and a request for a second was misunderstood, resulting in an extra bathrobe. There was no shampoo or shower gel in the bathroom, which we discovered too late. The bathroom door squeaked loudly, meaning that one of us woke the of the other with every nocturnal visit.…
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Date of stay: January 2023Trip type: Travelled as a couple
Room Tip: Do not rely on the shuttle
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Was given a room right next to the elevators, even though it was obvious that the hotel was nowhere near full. So a noisy stay, right from the start. The WiFi was really slow; the shower head was so calcified that only half of the jets flowed and the toilet roll holder was almost falling off the wall. €9 for room service (i.e. tray) delivery from the restaurant, excluding tip. Really expensive drinks at the bar (€25 for a double shot of whisky!). It was the breakfasts that were most sad, in my opinion, though... Overcooked scrambled eggs, undercooked bacon and sausages (inedible) and hard pastries. The fruit salad looked days past being fresh and the cheese that had been laid out on a plate (i.e. slices layered on top of each other), was so discolored that you would guess that it had been put out, time and time again. So sad!…
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Date of stay: November 2022Trip type: Travelled on business
Value
Location
Service
Room Tip: Ask for a room away from the elevators
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Close to airport however expensive to transfer. Breakfast was a good selection and loved the coffee machines. Small but functional gym, pool however not heated and outside. Room was clean and neat - good size bathroom however small shower cubicle, beds small but comfortable. Was a pity a range of things out of order. Bags scales, Xbox teens area and only washing machine in laundry all didn’t work. Staff seemed quite unsure how to get into Milan and what to do (we had a whole day) was an expensive exercise however we got into central Milan and that was fabulous.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
After reading all the mixed reviews, I won't lie, I was not sure what to expect. The images on the site looked great so I stayed optimistic. We landed at Bergamo and got a coach transfer to Milan Centrale which was around €60. We had 2 large suitcases so got a private taxi to the hotel which was roughly €20. Be prepared to do lots of walking!! We checked in at 2pm and paid the local tax, and the staff were lovely, all bar one who was always a bit grumpy !! The staff were more than accommodating and welcomed us so well and one of the ladies gave my children a little Minions activity pack each which they loved. Breakfast was included in our package which I didn't realise- brilliant! The selection was good and I was impressed by how many alternative milks they had as well catering to those with intolerances/allergens ie a gluten free diet. (I would however recommend that the gluten free items be placed further away from the pastries and cakes to prevent cross contamination, as well as a separate toaster) Fresh juice was available everyday as well as a good selection of fruit salad, cakes, pastries and different kinds of teas. I would suggest a few more options for those that do not eat meat. Nonetheless the breakfast was great- especially the marble cake!! We had use of the pool and gym included. My children would stay in the pool all day if they could but it was great to cool down in as it is incredibly hot!! The gentleman at the desk suggested taking the 27 tram into the city centre, and this is just a short walk away from the hotel. It takes roughly 20 mins max to get to the centre and runs every 10 mins which is great. We purchased a travel card (3 day and 2 day separately) for €12 and €8 which covered bus, train, tram and metro. (These can be purchased at convenience stores or the metro station). Children also travel free on public transport as far as I know. The rooms were big enough for us and were tidy on arrival. We didn't need housekeeping everyday but the ladies who did come in did a fabulous job and didn't disrupt any of our items. These ladies were lovely and always smiled when we greeted them. We had air conditioning which was a god send as it was very hot during our visit- nearly 40°C!! WiFi is included but you have to get daily codes which was a bit annoying but the gentleman at the desk gave us enough to cover the last few days of our trip. The hotel was clean and tidy as well as smelling nice- I need to know what fragrance is used in the lobby!! The staff were great and I cannot thank them enough for all their help during our staff, they are a credit to the Novotel chain. I'm really sorry I didn't catch any names during our stay, but can gladly recommend this hotel to my friends and family! Arrivederci!!…
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Comfortable bed and pillow (by European standards). Clean, welcoming lobby and restaurant. Food was ok. Pleasant staff. But sound-proofing is non-existent. Everything from the outside leaks in and I was on “quiet side.” It’s worse between rooms. Ridiculous. If you have an early flight and need a good nights sleep, this is NOT the place for you
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Date of stay: July 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We have been staying at the Novotel in Milan for decades. We enjoy our stay because it is convenient, comfortable. Rooms are well equipped, modern and clean. However I would suggest some improvements: Shuttle should start running earlier than 5:30 am, to allow for early flights check-in (like 7:00 am). Linate check-ins are already open at 5:00 beside what the person at the reception said. So hire better professionals. We had to pay for a taxi since we had a 7:00 am flight and this is not fair, since airport shuttle is one of the main services we use this hotel for. Also, upgrades coffee machines in the rooms with k-cups. Thanks
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Review collected in partnership with Accorhotels.com
Date of stay: June 2022
Value
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Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Staff very rude had a purse stolen from room cash stolen and cards were used in multiple places. We only reported this as we asked for no staff to enter room. The room was still cleaned so we asked cleaners a day later to not enter a couple of moments later we were asked to leave hotel. FALSE allegations of complaints about noise and smoking! Had photos of a suitcase and clothes on the sofa bed said we were ’thrashing’ hotel, left a bag of Mc Donald’s we had left outside door for to be cleaned as other guests were. They said this was another reason we were to leave. Will never stay again. This was far from the truth and we were very embarrassed by this situation especially as other guests were in the reception as were been accused of this, we felt our privacy was violated. I have never in my life heard of hotel staff taken pictures of clothes in a room. There was no rubbish or dirt literally just one of the guests suitcase with personal belongings and clothes the same guests who’s purse was stolen !!! Convenient! Reading other reviews we should have did our research before paying money to stay at this hotel, very disappointing. We all had to cancel our bank cards as we were afraid we would also be subject to fraud as we had left these in our suitcases as we should have been able !…
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Date of stay: June 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
I stayed for 16 day in the hotel. The room was adequate and clean. The service in the Restaurant was more than bad, the prices by far to hight for that what they offer. Two days before the end of my stay, I did not sleep in the Hotel for one night. The room was prepaid for the hole period. When I came back to the hotel, all my private belongings were gone. The reception could not help me. They presumed that the room service removed my belongings because they were the opinion that I left the hotel. I did not get my belongings back until the checkout. They took my contact details and promised that the Management will contact me. Even after some Mails from me, I did not get an answer at all. So for me, this was the last time that I stayed with them.
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Date of stay: April 2022Trip type: Travelled on business
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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PRICE RANGE
US$116 - US$178 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel milano linate airport hotel milan, novotel hotel milan, milan novotel
LOCATION
ItalyLombardyMilanZone 4
NUMBER OF ROOMS
206
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Claim Your ListingNOVOTEL MILANO LINATE AIRPORT: UPDATED 2023 Hotel Reviews, Price Comparison and 639 Photos (Milan, Italy) - Tripadvisor
Frequently Asked Questions about Novotel Milano Linate Airport
Which popular attractions are close to Novotel Milano Linate Airport?
Nearby attractions include Escape War (0.8 km), Chiesa di San Lorenzo in Monluè (0.9 km), and LaserGame Milano (1.0 km).
What are some of the property amenities at Novotel Milano Linate Airport?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Novotel Milano Linate Airport?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novotel Milano Linate Airport?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Novotel Milano Linate Airport?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Novotel Milano Linate Airport?
Conveniently located restaurants include Antica Trattoria Monlue, L'Isola della Pizza, and El Tekkia.
Are there opportunities to exercise at Novotel Milano Linate Airport?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Novotel Milano Linate Airport have an airport shuttle?
Yes, Novotel Milano Linate Airport offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Novotel Milano Linate Airport have airport transportation?
Yes, Novotel Milano Linate Airport offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Novotel Milano Linate Airport?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Novotel Milano Linate Airport?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.