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The Westin Palace, Milan

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#68 of 432 Hotels in Milan
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The Westin Palace, Milan
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668 Reviews from our TripAdvisor Community

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Showing 438: English reviews
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Kent
Reviewed 5 days ago NEW

We've stayed here before a few years ago and enjoyed it, but this time the hotel really impressed us. As we were celebrating and informed management before our arrival we were upgraded from a deluxe room to an executive suite. Wow, what a room. Loads of space, sitting area, huge bed, wood panelling, views onto the Piazza della Republicca and...

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Helpful?
Thank m1sog
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear M1sog, We want to thank you for your wonderful review and for choosing the Westin Palace for your holiday in Milano. We are really happy to see customer appreciate our facilities, our team is always giving the best effort to maintain the hotel in the best way. We are proud that we could convince you from our service and...

Reviewed 1 week ago

I often stay at the Westin Palace when in Milan on business. It has a great location and predictable high level of service. The rooms are more 'old fashioned' in design than what I usually prefer, but they fit in just fine with the classic decor. The restaurant on the ground floor is great and is always accommodating -- even...

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Helpful?
Thank Peter B
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear Peter B., Thank you for taking the time to review our hotel, we are happy to see that you are satisfied from our service and facilities. We would like to inform you that we have different room styles, one of them is the “contemporary” more modern room style that for your eventual next stay will probably suit your taste...

Reviewed 1 week ago via mobile

Received the best service in this hotel. Got the 11th floor suite and it was beautiful. The hotel was luxurious yet had Italian character. The hotel staff were incredible and very helpful. Thank you for the most amazing experience!

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Helpful?
Thank Dee P
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear Dee P., Thank you for your wonderful review and for choosing the Westin Palace for your stay in Milano. We are really happy to see guests satisfied from our service and hotel, we hope you will visit us again soon for another great experience, be well. Guest Experience Team The Westin Palace Milan

Glasgow, Scotland, United Kingdom
Reviewed 1 week ago

We stayed here for two nights to celebrate my 50th Birthday. Our room was upgraded on arrival, not because it was my Birthday but because it was our first time in Milan. I said that was very much appreciated as we were there to celebrate my Birthday. The next night a beautiful cake and a bottle of Champagne was delivered...

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Helpful?
Thank Marie G
Starwood M, Responsabile relazioni con la clientela at The Westin Palace, Milan, responded to this review

Dear Marie G., We want to thank you for you wonderful review and for choosing the Westin Palace for your holiday in Milano. Reading your comment makes us proud in what we are doing, it’s feedback like yours that motivate us in delivering the best experiences. We hope you could enjoy you birthday trip and that you will reconsider our...

Reviewed 3 weeks ago via mobile

I stayed here during a businesstrip. Second time. It's a clean and tidy hotel. The rooms are not fashionable but kind of modern and very neat. Restaurant and it's food is really good. The only pitty is that they don't have fish like salmon for breakfast and that the spa area is not really a spa area. No swimmingpool and...

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Helpful?
Thank Ma M
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear MA M, Thank you for your good review and for choosing the Westin Palace for your stay in Milano, we are glad that the most of our service were to your satisfaction. Regarding the breakfast we will communicate your opinion to our restaurant department, we are continuously searching for improvements in our service and constructive advice's from our guests...

Beirut, Lebanon
Reviewed 3 weeks ago via mobile

Spacious and comfortable rooms, very centrally located in Milan, pleasant and helpful staff, convenient bar area for meetings and work, Breakfast buffet can be improved. An overall good place to stay when in Milan.

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Helpful?
Thank Chucri C
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear Chucri C., Thank you for staying with us and taking the time to review our hotel, constructive comments like yours help us to improve our service every day. We will report your thoughts to our departments and we hope you will visit us again so we can demonstrate our continuous improvement, be well Guest Experience Team The Westin Palace...

St Margarets, United Kingdom
Reviewed 3 weeks ago via mobile

Really nice hotel, but the bar is extortionate. A basic 12€ bottle of wine is 70€ in the bar. The price left a bad taste in our mouth. Stay in the hotel, but find a more reasonably priced place to socialise.

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Helpful?
Thank shabbyob
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear Shabbyob, Thank you staying at the Westin Palace Milan, we are truly sorry that you hadn’t the expected experience at our bar “The Lounge”. We do understand that you felt the price of the wine was high but you should take in to account that we have staffing, location and service costs and the final service is that of...

Bellevue, Washington
Reviewed 4 weeks ago

I choose this hote for comfort and because they have valet service. The rooms I've stayed in have been beautiful and very comfortable. The morning buffet is good, and the bar is pleasant. Its located in a central spot in Milano. You find a lot of Italian business men chose this hotel. I recommend this hotel.

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Helpful?
Thank Travel4workalot
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear Guest, Thank you for choosing the Westin Palace for your stay in Milano, we are glad that all of our services were to your satisfaction and hope you will reconsider our Hotel for your next stay, be well. Guest Experience Team The Westin Palace Milan

shanghai
Reviewed 4 weeks ago via mobile

I stayed two weeks for business. Make sure you get a newly renovated room . I was initially placed in an older room which I found horrible and creepy. Management was very helpful in moving me to a more contemporary room. I'm not sure who likes those rooms! Overall a reliable business hotel with an average gym but a good...

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Thank sydney-shang
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear Sydney-shang, Thank you for choosing the Westin Palace, we are truly sorry to hear that your stay wasn’t like you expected. As you could see during your overnights we have two types of rooms the first have a more classic style and the other with a contemporary style so we can satisfy guests different preferences. Regarding our Iron policy...

Berlin, Germany
Reviewed 4 weeks ago via mobile

From the outside the Westin Palace Milan does not raise high expectations to be honest but inside the hotel it clearly is a different story. It is not a cheap place so you will be delighted to hear that the staff is very friendly and the service is very good. It is a comfortable hotel with a nice lobby and...

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Helpful?
Thank foehle
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear foehle, First of all we want to thank you for the good review you gave us, the impression you have got from our hotel is exactly what we are aiming for. We hope you will visit us again for another great experience, be well. Guest Experience Team The Westin Palace Milan

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Staying in Stazione Centrale

Neighbourhood Profile
Stazione Centrale
Central Station represents a bridge towards the future. Impressive skyscrapers and new age buildings stretch the skyline with the majestic Unicredit Tower cutting through. Surrounding it are large towers that define Piazza Gae Aulenti, where the fountain and the Monumento Trombe leave one breathless. A famous building of the district is the Vertical Forest, where the innovative materials and trees planted on the terraces are a unique mix of nature and man-made construction. In the district, there is the Monumental Cemetery, known for its antique tombs with sculptures portraying angels of commemorative scenes many will find touching.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Discover a place where you can be at your best. Upon entering The Westin Palace, Milan, we welcome you with sights, sounds and scents to stir your soul and replenish your spirit. Leave the outside world behind and allow you senses to be elevated. You have found your place to relax, revive and experience renewal. ... more   less 

Additional Information about The Westin Palace, Milan

Address: Piazza della Repubblica 20, 20124 Milan, Italy
Region: Italy > Lombardy > Milan > Stazione Centrale
Price Range: RM817 - RM2,892 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Palace, Milan 5*
Number of rooms: 227
Reservation Options:
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Also Known As:
The Westin Palace, Milan Hotel Milan
Westin Palace Milan
Westin Milan
Milan Westin
Hotel Style:
#14 Green Hotel in Milan
#47 Romantic Hotel in Milan
#56 Luxury Hotel in Milan
#75 Business Hotel in Milan
#91 Family Hotel in Milan
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Palace, Milan staff and other travellers.
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Questions? Get answers from The Westin Palace, Milan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I spend a little maore and get a higher class room.”
 of 5 bubbles Travel4workalot, 28 Jan 2017 | Read review
“It was worth giving up the view to have the silence of a room on the 1st floor!”
 of 5 bubbles mombatDallas, 18 Dec 2016 | Read review
“Always ask for a room on a high floor!”
 of 5 bubbles mattr553, 28 Nov 2016 | Read review
“Starwood Preferred Guest room - 7th Floor.”
 of 5 bubbles Topia91, 12 Nov 2016 | Read review
“Request for a room further from the elevators.”
 of 5 bubbles Merta1900, 5 Nov 2016 | Read review
5 of 5