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The Westin Palace, Milan

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#67 of 431 Hotels in Milan
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The Westin Palace, Milan
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651 Reviews from our TripAdvisor Community

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Showing 429: English reviews
Macau, China
Reviewed yesterday NEW

We were fortunately to be upgraded and we simply loved the beautiful room there. Location was great too, only 20mins to the Cathedral and the shopping area. The hotel restaurant is fine, but there are a lot of local restaurants nearby and in fact really good.

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Helpful?
Thank CyrusIM
Cagliari, Italy
Reviewed 3 days ago NEW

I've been at Westin in October and everything was amazing. Starting from the location, the incredibly luxurious room and the very welcoming staff (Riccardo from the Concierge gave me many advices about Milan and the possibilities to train as a runner through the streets of the city). Also the cleaning was absolutely impeccable.

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1Thank RoberF89
Reviewed 4 days ago NEWvia mobile

Pocket picking in Milan is understood as a fact and one has to be watchful. But to have my bag stolen while coming out of the taxi and while the bell boy is handling the bags !!! That is a shame. This 5 star hotel did not give me the sense of security that one would assume !! The reaction...

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Helpful?
Thank mrazzak76
Marco C, Manager at The Westin Palace, Milan, responded to this review

Dear Mrazzak76, We would like to reiterate how sorry we are that your bag went missing while you were arriving at our hotel. It was a sleight of hand action that took place in front of you, of your three travel companions and of a staff member of the hotel really too fast for anyone to react in time and...

Washington DC, District of Columbia
Reviewed 6 days ago NEWvia mobile

Stayed there for two night a during a business trip to Milan. I used to live in Milan so knew of the hotel but had never been to it. The building is quite dated although it has been remodeled. The rooms are refurbished and elegant but my main issue is the extremely small size of the bathroom. Although because of...

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Helpful?
1Thank Andres P
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear Andres P, Thank you for your detailed feedback, it certainly provides valuable food for thought on a number of issues where we failed to provide the level of hospitality and service you rightfully expected to find. A bathroom renovation is in the plans and we trust that this will provide more space and comfort in those rooms that currently...

Zurich, Switzerland
Reviewed 2 weeks ago via mobile

For me to come to Milan and stay at the Westin is like coming home. Johan at the receponist has been there for years and during my 15+ stays over the years I was always treated very humble. The location, the interior and the people make it a pleasent/familar stay. This last time i got upgraded to room 720 as...

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Helpful?
1Thank Anthony H
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear Anthony H., Thank you for your wonderful review, we are glad to always succeed in making your stay memorable and let you feel like home, be well Guest Experience Team The Westin Palace Milan

Singapore, Singapore
Reviewed 2 weeks ago via mobile

Rooms were very comfortable and spacious however services were not good (eg long queue for breakfast, can't access bar on dec 31...) A petty because location of the hotel is good Only help provided by concierge to book great restaurants was good

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Helpful?
Thank Yves C
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear Yves C., Thank you for staying with us, we are truly sorry if not all your expectations were met. We hope you will give us a second chance to prove the level of service you expect and deserve, be well Guest Experience Team The Westin Palace Milan

London, United Kingdom
Reviewed 3 weeks ago

The hotel is in a relatively good location within reasonable proximity to Duomo Square and close to Stazione Centrale. As SPG Gold members we were offered an upgrade upon arrival. Unfortunately the room we were upgraded to was not the next level up from a contemporary style room that we had booked. Instead, we were put in an imperial style...

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Helpful?
Thank Ge0rgeUK
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear George Uk., Thank you for choosing the Westin Palace for your stay in Milano, we are truly sorry if you had some repeated issues during it. We remind you that we are available for any complain we are always here to take care of our guests and this would have made it possible for us to check what was...

Fort Lauderdale, Florida
Reviewed 3 weeks ago

We booked this hotel so we were close to the train. What we didn't know is that it wasn't the best place to walk around. A good 20 minute walk to get to the nicer side of town. Our room was okay but the bathroom had a bad odor to it.

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Thank LuxFoodieTraveler
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear LuxFoodTraveler, thank you for choosing the Westin Palace for your overnight in Milano, we are really sorry if there was some problem during the stay. We would like to inform you for the eventual next stay that we have an underground station a few meters from the Hotel that brings you in a few minutes in the city center....

London, United Kingdom
Reviewed 3 weeks ago via mobile

This hotel ruined our experience in Milan. We had to change our room in the middle of the night due to a strong smell of sewage in the room. When I say strong, I mean it. We tried, but we couldnt stay in the room. Service in this hotel is as bad as it gets. The problem is not the...

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Thank marcosmenezes
Marco C, Manager at The Westin Palace, Milan, responded to this review

Dear Mr Marcos Menezes, I wanted to thank you for taking the time to reach to us and share your experience. Ensuring a comfortable stay for all of our guests is of utmost importance to us and we are sorry that we did not deliver on this promise. We are sorry that you had to endure this experience during your...

Twickenham
Reviewed 3 weeks ago

It's a little old school but I had a newly renovated room which was very comfortable although it looked out onto the interior courtyard. Best to keep the blinds closed !! But a great nights sleep on a comfortable bed in a well equipped and fairly spacious room. Food in the restaurant was very good and the bar is nice...

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Helpful?
Thank Donal H

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Staying in Stazione Centrale

Neighbourhood Profile
Stazione Centrale
Central Station represents a bridge towards the future. Impressive skyscrapers and new age buildings stretch the skyline with the majestic Unicredit Tower cutting through. Surrounding it are large towers that define Piazza Gae Aulenti, where the fountain and the Monumento Trombe leave one breathless. A famous building of the district is the Vertical Forest, where the innovative materials and trees planted on the terraces are a unique mix of nature and man-made construction. In the district, there is the Monumental Cemetery, known for its antique tombs with sculptures portraying angels of commemorative scenes many will find touching.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Discover a place where you can be at your best. Upon entering The Westin Palace, Milan, we welcome you with sights, sounds and scents to stir your soul and replenish your spirit. Leave the outside world behind and allow you senses to be elevated. You have found your place to relax, revive and experience renewal. ... more   less 

Additional Information about The Westin Palace, Milan

Address: Piazza della Repubblica 20, 20124 Milan, Italy
Region: Italy > Lombardy > Milan > Stazione Centrale
Price Range: RM838 - RM2,323 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Palace, Milan 5*
Number of rooms: 227
Reservation Options:
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Also Known As:
The Westin Palace, Milan Hotel Milan
Westin Palace Milan
Westin Milan
Milan Westin
Hotel Style:
#14 Green Hotel in Milan
#47 Romantic Hotel in Milan
#55 Luxury Hotel in Milan
#75 Business Hotel in Milan
#91 Family Hotel in Milan
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Palace, Milan staff and other travellers.
8 questions
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Questions? Get answers from The Westin Palace, Milan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It was worth giving up the view to have the silence of a room on the 1st floor!”
 of 5 bubbles mombatDallas, 18 Dec 2016 | Read review
“Always ask for a room on a high floor!”
 of 5 bubbles mattr553, 28 Nov 2016 | Read review
“Starwood Preferred Guest room - 7th Floor.”
 of 5 bubbles Topia91, 12 Nov 2016 | Read review
“Request for a room further from the elevators.”
 of 5 bubbles Merta1900, 5 Nov 2016 | Read review
“go somewhere else”
 of 5 bubbles guitarman666, 4 Nov 2016 | Read review
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