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The Westin Palace, Milan

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#68 of 430 Hotels in Milan
Certificate of Excellence
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The Westin Palace, Milan
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677 Reviews from our TripAdvisor Community

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Showing 445: English reviews
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Reviewed yesterday NEWvia mobile

This hotel gives you a feeling of the Traditional high end hotels without the latest trends on new hotels. The hotel is situated in the city of Milan . The staff is focused on their duties and the service is good. The reception is effective. There is not a big choice of restuarants in the hotel but the food is...

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Helpful?
Thank Louis D
New York City, New York
Reviewed 2 days ago NEW

Everything about this hotel is top tier. We had a great overall experience. The staff was courteous/helpful and concierge was knowledgeable. It's centrally located to most of the main tourist destinations.

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Helpful?
Thank BradTrip2014
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear BradTrip2014, Thank you for choosing the Westin Palace for your stay in Milano and for your great review. We really appreciate when guests are satisfied from the service we are offering, you can be assured that your compliments will be shared with our staff. We hope you will reconsider our hotel for future trips to Milano, be well. Guest...

london
Reviewed 3 days ago NEW

We stayed here for a long weekend 10-13 march as a family with 2 rooms. We found the service was excellent. The hotel is typically smart Westin. Not the best Westin but still a smart Westin. The imperial junior suite rooms are a little over the top but beautiful nonetheless. We had reserved the more modern rooms but were not...

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Helpful?
Thank karoLondon
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear karoLondon, Thank you for choosing the Westin Palace for your stay in Milano and for taking the time to share your experience through Tripadvisor. We are really sorry that you couldn’t get your reserved room type because of a misunderstanding but still happy that our staff could manage the problem with an “excellent” service. We hope you can reconsider...

Tyne Valley, Northumberland
Reviewed 1 week ago

This hotel came highly recommended but to be honest the facilities and rooms were pretty run of the mill for such a well starred facility., Certainly not up to the standards of many other european city hotels and won't be rushing back.

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Thank TyneTourist
Starwood M, Responsabile relazioni con la clientela at The Westin Palace, Milan, responded to this review

Dear Tyne Tourist, Thank you for choosing the Westin Palace for your overnight in Milano and for taking the time to share your experience. We are really sorry to see that our facilities weren’t to your expectation, even if our hotel is in a historical building our maintenance department to keep our hotel up to date with the best standards....

London, United Kingdom
Reviewed 1 week ago

Great hotel. Excellent service from the moment we arrived to the moment we left. We managed a very reasonable combined flight into and out of Linate and stay at this hotel on Lastminute.com. This hotel proved to be a perfect base for our wanderings around Milan. A very short walk gets you to the M3 metro, from there it's three...

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Helpful?
Thank marjohn56
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear Marjohn56, Thank you for your wonderful review and for choosing the Westin Palace for your stay in Milan. We are really happy to see satisfied guest from their overnights in our hotel, you can be assured that we will share your comments with our staff. We hope to have the pleasure to meet and greet you again as our...

Wilmington, Delaware
Reviewed 2 weeks ago

This hotel was nothing short of amazing. The rooms were spacious and immaculate. Had the best Westin bed and pillow!The location was accessible to everything and QUIET. The amenities were great, work out center, steam room, and a Spa. The best part was the concierge, Gian Luca Iannone. Fantastic advice, welcoming, the best part of staying at the Westin was...

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Helpful?
Thank gayle425
Starwood M, Responsabile relazioni pubbliche at The Westin Palace, Milan, responded to this review

Dear Gayle425, Thank you for taking the time to review our hotel and for choosing the Westin Palace for your stay in Milano. We really appreciate compliments from our guests, we will share your thoughts with our team and we hope to have you back soon as our guest, be well. Guest Experience Team The Westin Palace Milan

Hobart, Australia
Reviewed 3 weeks ago

My family had an incredible time at the Westin Palace Milan. The front of house staff and the concierge led by Riccardo capped off a great 5 week trip to Europe for our family. Nothing was too much trouble for the Westin team, whether it was organising football tickets, restaurants , unique places in Milan to visit or artisan farms...

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Helpful?
Thank RobertRock
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear RobertoRock, It’s delightful to know that you and your family enjoyed your stay with us so much and that we succeeded in making the perfect end to your European trip. We are here to make sure our guests find comfort and fun and we look forward to welcoming you back. Thank you for sharing this lovely comments and for...

Kent
Reviewed 4 weeks ago

We've stayed here before a few years ago and enjoyed it, but this time the hotel really impressed us. As we were celebrating and informed management before our arrival we were upgraded from a deluxe room to an executive suite. Wow, what a room. Loads of space, sitting area, huge bed, wood panelling, views onto the Piazza della Republicca and...

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Helpful?
Thank m1sog
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear M1sog, We want to thank you for your wonderful review and for choosing the Westin Palace for your holiday in Milano. We are really happy to see customer appreciate our facilities, our team is always giving the best effort to maintain the hotel in the best way. We are proud that we could convince you from our service and...

Reviewed 4 weeks ago

I often stay at the Westin Palace when in Milan on business. It has a great location and predictable high level of service. The rooms are more 'old fashioned' in design than what I usually prefer, but they fit in just fine with the classic decor. The restaurant on the ground floor is great and is always accommodating -- even...

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Helpful?
Thank Peter B
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear Peter B., Thank you for taking the time to review our hotel, we are happy to see that you are satisfied from our service and facilities. We would like to inform you that we have different room styles, one of them is the “contemporary” more modern room style that for your eventual next stay will probably suit your taste...

Reviewed 4 weeks ago via mobile

Received the best service in this hotel. Got the 11th floor suite and it was beautiful. The hotel was luxurious yet had Italian character. The hotel staff were incredible and very helpful. Thank you for the most amazing experience!

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Helpful?
Thank Dee P
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear Dee P., Thank you for your wonderful review and for choosing the Westin Palace for your stay in Milano. We are really happy to see guests satisfied from our service and hotel, we hope you will visit us again soon for another great experience, be well. Guest Experience Team The Westin Palace Milan

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Staying in Stazione Centrale

Neighbourhood Profile
Stazione Centrale
Central Station represents a bridge towards the future. Impressive skyscrapers and new age buildings stretch the skyline with the majestic Unicredit Tower cutting through. Surrounding it are large towers that define Piazza Gae Aulenti, where the fountain and the Monumento Trombe leave one breathless. A famous building of the district is the Vertical Forest, where the innovative materials and trees planted on the terraces are a unique mix of nature and man-made construction. In the district, there is the Monumental Cemetery, known for its antique tombs with sculptures portraying angels of commemorative scenes many will find touching.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Discover a place where you can be at your best. Upon entering The Westin Palace, Milan, we welcome you with sights, sounds and scents to stir your soul and replenish your spirit. Leave the outside world behind and allow you senses to be elevated. You have found your place to relax, revive and experience renewal. ... more   less 

Additional Information about The Westin Palace, Milan

Address: Piazza della Repubblica 20, 20124 Milan, Italy
Region: Italy > Lombardy > Milan > Stazione Centrale
Price Range: RM754 - RM3,204 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Palace, Milan 5*
Number of rooms: 227
Reservation Options:
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Also Known As:
The Westin Palace, Milan Hotel Milan
Westin Palace Milan
Westin Milan
Milan Westin
Hotel Style:
#14 Green Hotel in Milan
#47 Romantic Hotel in Milan
#56 Luxury Hotel in Milan
#75 Business Hotel in Milan
#91 Family Hotel in Milan
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Palace, Milan staff and other travellers.
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Questions? Get answers from The Westin Palace, Milan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The imperial junior suite is huge.”
 of 5 bubbles karoLondon, 20 Mar 2017 | Read review
“Shop around for better value”
 of 5 bubbles TyneTourist, 13 Mar 2017 | Read review
“Milan can be noisy at night. This location was quiet but within walking distance to many attactions”
 of 5 bubbles gayle425, 7 Mar 2017 | Read review
“The rooms we had were all fantastic . They were large and very comfortable.Great bathrooms”
 of 5 bubbles RobertRock, 25 Feb 2017 | Read review
“I spend a little maore and get a higher class room.”
 of 5 bubbles Travel4workalot, 28 Jan 2017 | Read review
5 of 5