Absolutely in love with this Hotel. perfect loaction, the rooms are amazing and individual. We had 2 different rooms, one with Canal Grande view which was right off the Breakfast room, but it wasnt noisy at all as the room had 2 doors to keep noise out. Breakfast is split into time slots (due to Covid) and the woman who was organising it all by herself deserves a medal, she was amazing and fast and deserved some help to be honest. Reception was helpful with everything and speedy at replying to emails prior our stay. I would definitely stay here again in a heartbeat, absolutely amazing.
The hotel is in a very good location and offers a great view of the Rialto. The most important sights are all within reach and easy to reach. The staff was very friendly and helpful. Although our room was not so big, we felt very comfortable. With pleasure we will come back again.
I was booked into this hotel for 6 nights and paid $1,589.82 USD and then came the Covid-19 virus. My cruise prior to my stay was cancelled and any monies paid refunded, my airline flights were cancelled and monies refunded and then of course Italy was not letting US citizens into the country and with all this said and explained in detail to the hotel they still would not refund my money. I would warn people to be very cautious dealing with this establishment. Might be a pretty place but they obviously have no compassion for their guests !!!!
I was booked and paid for a two night stay at this hotel. Unfortunately, given the circumstances with the virus and lock down in Italy, I was unable to continue with my reservation. My payment was not refunded and I am quite upset about the whole situation. Given the situation, I believe my payment should have been reversed. FRUSTRATED TRAVELLER!
It's an unique hotel. We stayed at the Riva Del Vin Hotel and it feels like in the dream. We want to express our appreciation to Francesca and all hotel personnel. It was a great experience! I would go back again. Thank you very much.
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