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All reviewsvenice mestre train stationmodern clean hotelbedroom bathroommachine coffeebus stopwifi worked wellbeds were comfortablehameach morningcroissantsmargheratoiletcruiseinternetmeatsbidettourists
We stayed here for a few nights during Easter, mainly to visit Venice. This hotel is located in Mestre which is nothing too special but has good train connections into the centre of Venice. We ended up just sleeping and having some breakfast in the...More
We stayed here as it was convenient for us as we were boarding our cruise the next day. I have read some of the reviews & would agree with some that this hotel is not a 4 star hotel, it's only a 3 star. Service...More
The hotel is rated at 4 stars, but I would give it 3 stars, at best. The lobby is sparsely decorated, the bar is spartan and not welcoming, and the breakfast area is on the small side given the number of guests that the hotel...More
Unauthorized fraudulent charge on my credit card and had to flag with my bank. Some of the staff are very rude. Won’t stay there again. Not the best experience for us. The location is short distance to the train and takes you to santa lucia...More
Thank Francesse L
Response from HMCHotels, Responsabile relazioni pubbliche at Hotel Lugano TorrettaResponded 31 July 2018
As you know, it is not a fraudulent charge, but we have charged the cost of breakfast that you have consumed in our hotel despite your reservation did not include the service.
We sent several email to have the payment and you never reply to...More
We arrived after travelling from the Uk to be met by someone who had not been taught customer service or how to smile - which was to be the theme fro our week-long stay. We had booked a triple room and were shown a room...More
Response from Enrica L | Property representative |
From the airport you can take a bus of ATVO company to the rail station of Venice Mestre and then you can use the underpass to cross the station direction MARGHERA, the hotel is on the left when you exit the tunnel about 3... More
From the airport you can take a bus of ATVO company to the rail station of Venice Mestre and then you can use the underpass to cross the station direction MARGHERA, the hotel is on the left when you exit the tunnel about 3 minuts walking.
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"If you give the front of the hotel not the lame is the most noisy"