San Paolo Palace Hotel
Via Messina Marine 91, 90123, Palermo, Sicily Italy
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US$96
US$87
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About
#103 of 117 hotels in Palermo
Location
Cleanliness
Service
Value
Contemporary High-rise Hotel situated overlooking the sea, between Capo Zafferano & Mount Pellegrino.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Business Centre with Internet Access
Conference facilities
Rooftop terrace
Internet
Rooftop pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Swimup bar
Poolside bar
Rooftop bar
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Languages Spoken
English, Italian
Location
55Somewhat walkable
Grade: 55 out of 100
30Restaurantswithin 1 km
14Attractionswithin 1 km
Contact
Via Messina Marine 91, 90123, Palermo, Sicily Italy
Name/address in local language
Getting there
Car HireSee all Palermo car hire
865Reviews11Q+A29Room tips
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NOT 4 star.... not even 3, maybe a small 2 - on a good day. Rooftop pool is green, as in filthy. Room needs a deep clean. Hardly any sockets worked. Restaurant staff were rude and indifferent. Garbage everywere in outdoor areas. Noise from nonstop traffic.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Awfully big as it is old. Located in a district forgotten by god, with literally nothing nearby except thieves and pickpockets. Old hotel is desperate need of renovation, management and what else. Full of tour groups, two restaurants who can’t work (they actually closed the one of the 14th floor forcing everyone to join the tour groups on the ground floor, which the waiters couldn’t handle because we ordered a-la-carte). Old rooms, old windows which doesn’t fully close. Slow lifts. Even the main gate seems to have broken down back in 1998
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Date of stay: October 2022Trip type: Travelled solo
Room Tip: Ask for rooms on the 8th floor or higher.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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I booked on another site and wish I'd read my review. This is just not a good hotel and an even worse area! The staff are rude-except one man who assisted me- the front desk was horrrible. I checked in with my passport (of course!). The key they give is so heavy and weird that I would leave it at the front desk when I went out. The next day I came back in the evening and when I asked for my key I was greeted with "I will not let you in your room unless I see your passport!" Number 1, my passport is IN my room. Number2- I paid for this room- how dare she speak to me like that!. Obviously the staff checking me in made a mistake. They happen. But the correct approach would be "M'am, I apologize. May you please bring your passport back down. We are required to have it on file and an error was made when inputting it". This area is HORRIBLE. The 10 minutes it takes to get to central station and then going to the West side of the city makes you realize how horrible the area is. You can walk or take a bus that may never show up. They are to run every 35 minutes but really only come every 2 hours in this area. I don't suggest a taxi. Taxi's will rip you off. Thats what they do in Palermo but twice as much over in this area. Uber black is sometimes available and is cheaper and lovelier. Just save yourself the headache and go stay anywhere west of here. The room is subpar. It's tacky and the temperature was set to freezing. I was wearing sweaters and extra clothes when I slept. It's suppose to have a safe in the room. That didn't exist. The pool isn't open still so I would not be motivated by that either to stay here. Besides- Mondello Beach is amazing that's a better choice. The breakfast is good. I was there every morning and some lady walked around asking guests how it was going but completely avoided me every day. That I thought was also strange. In summation- spend your money elsewhere or a bit more to be in a nicer area with better transport options. The trains and tram are consistent. The busses on the West side are more reliable (except Sunday's). Oh yeah- and the wifi does NOT WORK- and the staff really don't care that it doesn't.…
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Date of stay: September 2022
Rooms
Cleanliness
Service
Room Tip: just do not stay here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Just came back from this hotel all of the staff at this hotel went above and beyond their duty Dominico and Danilo, we’re brilliant and are left responsible to the running of this hotel, the only disappointment was the absence of The manager Salvatore Romano never to be seen comes in at 3:30 and is gone by 9am leaving the staff to deal with unhappy customers who are very unhappy with various states of repair, including tiles and bathroom fittings falling off when are showering and hitting you in the head, the manager if that’s what you call him does not face customers will not speak to customers and does nothing to answer any questions promises you a meal for your group and two seconds after you’ve eaten gets staff to inform you that he will only pay for two of You. The manager is a coward and does not deserve the staff He has, such a coward he will not even talk in the telephone to you. Such a shame as this hotel could be so much more run by Danilo or Dominico! The hotel is a taxi ride away from the centre usually euro 20 there and back which is expensive, pool was great and so was the breakfast…
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Date of stay: August 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Didn’t read reviews before staying. Horrible! First room didn’t have working AC and it’s about 40 degrees C outside ! They wouldn’t even do anything until I went down to ask to speak to manager . All day like this . Moved me rooms to a dingy old smelly room . Carpeting and furniture from the 60’s by the looks . Finally got a room but sea view is sooo noisy !! It’s almost midnight and here I am listening to them outside and it’s like I have my window open . Horrible service and not a great area . Can’t find food here between 3-7:30!!! Skip this place !!!
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Date of stay: July 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Perhaps you're not as daft as me to stay here when most of the reviews are already pretty bad but to really emphasise it further: don't stay here, go somewhere else. The location, for a start, is terrible. Not only is it a long walk to the city centre but the route there is a busy, smelly rubbish-strewn road (Palermo as a whole is beautiful, of course), while public transport options aren't great and taxis are vastly overpriced (£20-£25 for the trip into the centre). The rooms aren't dirty per se, they're just not as clean as you'd expect or want, i.e. marks on the covers, marks on the pillows etc. The furniture in the hotel is not only dated (not a problem by itself) but in some places, it's falling apart. The leather couches in the reception, for example, we flakey leaving your clothes covered in white dust after sitting down for a while. If you're unlucky enough to receive an odd-numbered room, your view is just... grim. No sea or mountains, rather a decaying, incomplete tower block that looks decades old. Worst of all for us during our stay is that we politely asked for a refund. No shouting, no being rude, simply stating that the hotel was up to modern standards and that we no longer wanted to stay. We said we would pay for one night, but that we wanted our money back for the other two nights so that we could move to a cleaner, more central hotel. The hotel point blank refused. Not only this but as part of that refusal, they admitted that this was a common request, i.e. lots of people who stay ask for their money back and they also refuse!…
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Date of stay: June 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Dated dirty rooms , stained old carpets , look like hotel from 60's . Definitely the worst hotel I stayed in . Actually a bit shocked hotels like that still exists. Only foyer looked modern and clean. Careless staff ,room not ready at 14:30 where check it supposed to be at 2PM You will be better off to pay fee quid more and stay elsewhere although I don't think it was cheap hotels.
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Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
i stayed in the hotel 25 and 26 October and found both the hotel rooms and the location below satisfactory level. The hotel is old and isolated though it is close to the sea. The room has a terrace with a nice view but even this didnt satisfy me with the service level. it is roughly 8 km to the Palermo city center and there are not many restaurants around. i reccomend visitors to find more new and centrally located hotels.
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Date of stay: October 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from hotelsanpaolopalace, Responsabile relazioni con la clientela at San Paolo Palace Hotel
Responded 31 Oct 2019
Dear guest, thank you so much for taking the time to review your experience on Tripadvisor. I am sorry that you have encountered this problem with your room, we are already carrying out renovations works so if you want to stay again at the Hotel San Paolo Palace you can request new and renovated rooms. The staff will be happy to meet your requests. I take note of your comments and I take this opportunity to apologize and to invite you again to the Hotel San Paolo Palace **** Best Regards Anna Maria Customer Care
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have visited Palermo between 25-29 October 2019. We stayed in the above given Hotel . The hotel seems old and isolated. There are a few restaurants and 1 super market nearby. Rooms are not very clean and the it is hard to communicate with the hotel employees since they hardly know english though they are helpful. Before you visit to Palermo i would reccomend you all to look for another hotel if you have the chance.
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Date of stay: October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from hotelsanpaolopalace, Responsabile relazioni con la clientela at San Paolo Palace Hotel
Responded 31 Oct 2019
Dear guest, thank you so much for taking the time to review your experience on Tripadvisor. I am sorry that you have encountered this problem with your room, we are already carrying out renovations works so if you want to stay again at the Hotel San Poalo Palace you can request new and renovated rooms. The staff will be happy to meet your requests. However The staff speaks English, French and Spanish, I am sorry that you have encountered this problem with the staff. I take this opportunity to apologize and to invite you again to the Hotel San Paolo Palace **** Best Regards Anna Maria Customer Care
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This place is awful. Outside appearance is deceiving. When we went to our room, the hallway rugs had huge old stains. Doors to room had to be practically slammed in order to close. Inside needs major renovation. Older curly hair receptionist is very rude and obnoxious. We were so unsatisfied with reception and out dated rooms that we went out and looked for alternative stay then came back and cancelled reservations. Buyer beware!
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Date of stay: July 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from hotelsanpaolopalace, Responsabile relazioni con la clientela at San Paolo Palace Hotel
Responded 22 Aug 2019
Dear guest, thank you for expressing your opinion regarding your stay. The comments of our guests are important for us because they help us to improve the quality of our services. We are sorry that your stay at the Hotel San Paolo Palace was not to your liking. We are already carrying out a renovation of the rooms, in fact if you want to stay again at our hotel you can request a new room. Our staff is always ready to meet the needs of our guests, we are sorry that you did not like the reception staff. Certain of being able to see you soon, I wish you a good day Best Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$70 - US$87 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
san paolo palace palermo
LOCATION
ItalySicilyProvince of PalermoPalermo
NUMBER OF ROOMS
284
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Claim Your ListingSAN PAOLO PALACE HOTEL: UPDATED 2022 Reviews, Price Comparison and 762 Photos (Palermo, Italy) - Tripadvisor
Frequently Asked Questions about San Paolo Palace Hotel
Which popular attractions are close to San Paolo Palace Hotel?
Nearby attractions include Chiesa di Santa Maria dello Spasimo (1.1 km), Villa Giulia (1.0 km), and Orto Botanico di Palermo (0.9 km).
What are some of the property amenities at San Paolo Palace Hotel?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
What food & drink options are available at San Paolo Palace Hotel?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at San Paolo Palace Hotel?
Yes, free parking is available to guests.
What are some restaurants close to San Paolo Palace Hotel?
Conveniently located restaurants include Trattoria Trapani, Al Sorriso, and Friggitoria Chiluzzo.
Are there opportunities to exercise at San Paolo Palace Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at San Paolo Palace Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does San Paolo Palace Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at San Paolo Palace Hotel?
The staff speaks multiple languages, including English and Italian.
Are there any historical sites close to San Paolo Palace Hotel?
Many travellers enjoy visiting Palazzo Drago Airoldi di Santa Colomba (2.0 km), Oratorio di Santa Cita (2.1 km), and Palazzo Steri - Chiaramonte - Carcere dei penitenziati (1.5 km).
Does San Paolo Palace Hotel have any great views?
Yes, guests often enjoy the harbour view available here.