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Via Maqueda 437, 90133, Palermo, Sicily Italy
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Traveller (139)
Room & Suite (168)
Dining (31)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Daily temperature and symptom checks for staff
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Updated 17/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Massimo Plaza Hotel
Updated 17/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 116 hotels in Palermo
Location
Cleanliness
Service
Value
Room with Teatro Massimo view! ...Located in the heart of the historical center a few minutes from all monumental and artistical attractions of Palermo, Massimo Plaza is a boutique hotel de charme, where each detail is designed to give comfort and make your stay enjoyable. The access of the hotel is a precious stairway, made of marble "Red Ammonite", with obvious Ammonite fossils typical of buildings erected at the end of the seventeenth century in Palermo. The rooms are all provided with air conditioning, SKY TV LED, free wi-fi, minibar and safe. The warm colors and the the impeccable finishes create an atmosphere that pampers the customer to whom is reserved a personalized welcome. The superior rooms have a balcony overlooking the theatre. Breakfast is customized and it is served in the room. Fresh food for celiacs and for other food intolerances. All the staff of Massimo Plaza, friendly and professional, is at your disposal 24 hours on 24.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Free breakfast
Babysitting
Books, DVDs, music for children
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Spa
Parking
Wifi
Bar / lounge
Coffee shop
Breakfast available
Breakfast in the room
Complimentary welcome drink
Children's television networks
Car hire
Taxi service
Baggage storage
Concierge
Non-smoking hotel
Shared lounge / TV area
Doorperson
Umbrella
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Coffee / tea maker
Flatscreen TV
Sofa bed
Bidet
Bathrobes
Housekeeping
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Classic
Languages Spoken
English, French, Spanish, Italian
662Reviews18Q+A71Room tips
Traveller rating
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Popular mentions
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Most Recent
Kate S wrote a review Sep 2022
Melbourne, Australia11 contributions22 helpful votes
We spent 4 nights here and the staff was beyond wonderful. So helpful polite and thoughtful. The Hotel is all on one floor and is perfectly located in the middle of the old tourist zone. The windows are double glazed so they are pretty soundproof. The rooms are spacious and lots of room for luggage and storage. We had breakfast served whenever we want to in our room and it was excellent.
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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BarkingBug wrote a review Jun 2022
London, United Kingdom158 contributions57 helpful votes
We originally booked our trip in January 2020, and due to Covid, and several cancellations, we finally got to Palermo 29th May 2022! The staff at this Hotel have been amazing and so helpful, going out of their way to assist with our several cancellations (which was out of our hands). We were made to feel so welcome from the minute we stepped inside. Our Room (103) was lovely and although close to reception it was incredibly quiet. Breakfast was served in our room, and it was tasty, plentiful and delicious. Our room was cleaned daily. It is situated opposite Teatro Massimo, which makes it ideal for exploring the City. We could not find fault at all with the Staff and the Hotel. A Big Thank you to you all.
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Date of stay: May 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Willem N wrote a review May 2022
1 contribution1 helpful vote
We stayed two nights and attended the opera in theater Massimo just across the street. The hotel is very good and the staff is super friendly. Guarded Parking nearby for a fair price. Acces to the center of palermo by foot is perfect. Good food available in the neighborhood.
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Date of stay: April 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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osolemio10 wrote a review Oct 2021
Alton Barnes, United Kingdom36 contributions65 helpful votes
We stayed for one night to go to the theatre. The location is excellent, central, opposite the theatre. This is the only plus. The room is good, in that the bed is comfortable and the shower works, but that is about it. No telephone in the room to contact the reception. No working television Poor breakfast in the room as there is no breakfast served in a buffet area. Room is noisy. Is it a 4 star hotel???? No way!!
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Massimo Plaza Hotel Palermo, Direttore generale at Massimo Plaza Hotel
Responded 29 Jun 2022
Gentile Ospite, RingraziandoLa per averci scelto in occasione del Suo soggiorno a Palermo, ricordandoci bene di Lei, preferiamo risponderLe in italiano. Siamo lieti che abbia apprezzato la posizione del nostro hotel, il comfort dei nostri letti e la funzionalità delle nostre docce. Per quanto concerne la televisione, siamo spiacenti che non si sia confrontata con noi, ne avrebbe sicuramente apprezzato la funzionalità considerato il pacchetto Sky Gold a Sua disposizione. Per il telefono, come anticipato al check-in, era in manutenzione per un guasto, pertanto ci sentiamo di sincerare chi ci legge che tutte le nostre camere dispongono di telefono privato. Ci dispiace che non abbia apprezzato neanche la prima colazione... Ci impegniamo quotidianamente per garantirne un'ampia proposta, un'eccellente qualità e soprattutto ci pregiamo di servirLa noi ai nostri clienti, motivo per il quale non ha trovato il buffet. Cordiali saluti.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
stuartp03 wrote a review Oct 2021
london36 contributions46 helpful votes
Booked to stay at the hotel before COVID WE decided we wouldn't request a refund but chose to support the hotel in a difficult time We were given a voucher which we were then told had to be used by this year Originally booked for 4 nights but we booked for 3 nights Hotel location was excellent The Hotel is running in sleep mode and COVID is now an excuse , breakfast is served in your room ! We left after 2 nights Wake up Massimo Plaza we are your guests ,you are not doing us a favour by letting us stay
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Date of stay: October 2021
Rooms
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Massimo Plaza Hotel Palermo, Direttore generale at Massimo Plaza Hotel
Responded 29 Jun 2022
Dear Guest. We thank you for choosing our hotel, and we are pleased that you have accepted our proposal to change the period of your stay rather than giving up the prepaid amount (as required by law). However we are really sorry that you did not appreciate our breakfast service served directly in your room (at no additional cost) designed to avoid discomfort (related to the pandemic) in the most important moment of the day. In any case, you had the opportunity to come to our breakfast room, all our guests have the right to choose how to best enjoy their stay and by communicating with us, the best is guaranteed. Best regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LM1 wrote a review Dec 2020
2 contributions4 helpful votes
I pre booked this hotel as it advertised a 24 hour reception which given the curfew in Italy and my flight arriving after curfew was necessary. The hotel was advised the exact time I was due to arrive yet had locked the doors at 10pm failed to answer the intercom or telephone therefore leaving me on the street with no accommodation- they have subsequently failed to respond to any emails - in short only book this hotel if you want bad service and to sleep on the streets illegally and without due regard to your safety
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Date of stay: December 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from Massimo Plaza Hotel Palermo, Direttore generale at Massimo Plaza Hotel
Responded 12 Dec 2020
Dear Ms, we are pleased that we can finally communicate with you since and considering that in the days preceding her alleged arrival, this was impossible for us. If she had responded to our communications she certainly would have had no problem. We are currently among the very few operating hotels in the city and we try to continue to offer hospitality also in relation to the restrictions for which we ask for certainty of the stay. Unfortunately, we can confirm, also for the benefit of other users, that we did not receive any guests that evening. We don't want you to have the wrong hotel or to arrive late at night, after 1am. simply finding the door closed for safety. All for a more correct information.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Malrantoo wrote a review Oct 2020
Liverpool, United Kingdom116 contributions90 helpful votes
Great hotel in the perfect location right in the centre of Palermo - friendly and efficient staff who spoke perfect English and were always available to offer advice on restaurants and places to visit. The hotel organised the transfer from and back to the Airport which worked well 😃
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Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Massimo Plaza Hotel Palermo, Direttore generale at Massimo Plaza Hotel
Responded 14 Nov 2021
Dear Guest, Thank you very much for choosing our Hotel and for taking the time for this kind review. We work every day with passion, commitment and professionalism to let our guests have a memorable stay. We really look forward to welcoming you again and as soon as possible! Best regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
tonnolibero wrote a review Aug 2020
Udine, Italy99 contributions82 helpful votes
The hotel is beautiful, the courtesy of the reception is unique and the quality of the service. Only the breakfast was terrible, nothing special, no traditional food, all standard, like in a hotel three stars. It's a pity.
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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R0vers1883 wrote a review Jul 2020
Yeovil, United Kingdom8 contributions12 helpful votes
Excellent customer service. Staff all spoke very good English and were courteous and engaging. The location is super right opposite the Massimo Theatre and on the main street Via Maqueda where there are lots of street food options and trattorias down the numerous side streets. The cathedral and normal palace are within walking distance. It is about a 20 minute walk to the railway station so we made use of the airport transfer service which was great. On arrival the staff carried our bags up the stairs into the hotel. All staff wear face masks and there is plenty of hand sanitiser available. Breakfast was served in the room to reduce risk of covid. Minor downside was that the safe was not working when we arrived. However, this was quickly fixed and meanwhile the hotel looked after our valuables. Our room was at the back of the hotel with no view but it was very clean, comfortable and quiet. Palermo is interesting. I would definitely recommend this hotel for a one or two night stay.
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Date of stay: July 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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04101andbeyond wrote a review Mar 2020
Portland, Maine25 contributions19 helpful votes
We can’t say enough about the customer service of this hotel. We have had to change our plans due to the virus. This hotel has been the most flexible with us in changing our dates and helping us make sure or Sicily vacation can still happen. Our thoughts are with the Italians during this time and we can’t wait to be there in January!
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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PRICE RANGE
US$101 - US$217 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
massimo plaza palermo, hotel massimo plaza
LOCATION
ItalySicilyProvince of PalermoPalermoSeralcadio
NUMBER OF ROOMS
11
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Frequently Asked Questions about Massimo Plaza Hotel
Which popular attractions are close to Massimo Plaza Hotel?
Nearby attractions include Nobile e Monumentale Chiesa dell'Immacolata Concezione al Capo (0.4 km), Oratorio di Santa Cita (0.4 km), and Teatro Massimo (0.05 km).
What are some of the property amenities at Massimo Plaza Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a lounge.
Which room amenities are available at Massimo Plaza Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Massimo Plaza Hotel?
Guests can enjoy free breakfast, a lounge, and a free welcome drink during their stay.
Is parking available at Massimo Plaza Hotel?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to Massimo Plaza Hotel?
Conveniently located restaurants include Dolce Capo, Biga Genio e Farina, and Finch Sushi.
Does Massimo Plaza Hotel have airport transportation?
Yes, Massimo Plaza Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Massimo Plaza Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Massimo Plaza Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Massimo Plaza Hotel?
The staff speaks multiple languages, including English, Spanish, French, and Italian.
Are there any historical sites close to Massimo Plaza Hotel?
Many travellers enjoy visiting Palazzo Conte Federico (0.9 km), Palazzo Drago Airoldi di Santa Colomba (0.6 km), and Oratorio di Santa Cita (0.4 km).