Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Room with Teatro Massimo view! ...Located in the heart of the historical center a few minutes from all monumental and artistical attractions of Palermo, Massimo Plaza is a boutique hotel de charme, where each detail is designed to give comfort and make your stay enjoyable. The access of the hotel is a precious stairway, made of marble "Red Ammonite", with obvious Ammonite fossils typical of buildings erected at the end of the seventeenth century in Palermo. The rooms are all provided with air conditioning, SKY TV LED, free wi-fi, minibar and safe. The warm colors and the the impeccable finishes create an atmosphere that pampers the customer to whom is reserved a personalized welcome. The superior rooms have a balcony overlooking the theatre. Breakfast is customized and it is served in the room. Fresh food for celiacs and for other food intolerances. All the staff of Massimo Plaza, friendly and professional, is at your disposal 24 hours on 24. (There are no rooms and common areas accessible to people with impaired mobility)
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
City View
Classic
Languages Spoken
English, French, Spanish, Italian
LICENSE NUMBER
19082053A201169, IT082053A15KEUCFRK
Location
Via Maqueda 437, 90133, Palermo, Sicily Italy
Name/address in local language
Massimo Plaza Hotel
4.5 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
My husband and I went as part of a relatively elderly group of 10 friends to Palermo for 5 days and the Hotel suited us all excellently. The location was very good, directly opposite the Opera house (to which we went for a performance) with numerous cafes bars and restaurants in the vicinity and with all the major sites of the city within a twenty minute walk. The staff were extremely welcoming, and helpful beyond the call of duty. We had a "superior" room which was spacious and comfortable and cleaned daily. Breakfast was served in the bedroom (for fewer people it could have been served at the bar but they asked us to take room service and the timing worked well). Breakfast menus a little limited (either "sweet with excellent croissants and pastries OR not sweet with cheese and cold cuts) but very nice. It was good value for money --we did go in January though. Entrance was straight up steps from the street so a little daunting but we thoroughly enjoyed our stay and hope to go again.
Read more
Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Massimo Plaza Hotel Palermo, Direttore generale at Massimo Plaza Hotel
Responded 19 Apr 2024
Dear Guest, thank you for choosing us and for spending such nice words about our hotel,services and staff. We really hope we will have the chance to have you as our Guests again in the future and in the maintime we are sending you our kindest regards.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
4-star hotel in the center of Palermo, in an early 20th century building, right in front of the Teatro Massimo, excellent for visiting the historic center of Palermo on foot. It is not easy to reach it by car, as it is located in the ZTL (by giving the license plate at the reception they communicate it to the Municipality of Palermo in order to avoid being sanctioned for accessing the ZTL): you have to look for parking in the adjacent streets and squares of the historic center hoping to find one of the not many blue striped stalls there. The entrance is not the best and certainly does not give prestige to the hotel: in fact, it is accessed through a small door that opens onto a fairly steep, dark staircase with a dark red carpet that gives the impression of being a little old ; I would recommend freshening up the walls with a lighter color, improving the lighting and replacing the carpet. Once this first certainly not positive feeling has been overcome, however, upon reaching the reception, the traveler is heartened, as the environment, although small, is much better than the staircase and the staff is very kind and welcoming. The rooms are good, large and well furnished. The bathrooms are also excellently clean and the supply of gadgets is complete (there are bath slippers... which are not always found in hotels that even boast 4 stars); small balcony with appreciable beautiful view of the Teatro Massimo square. Comfortable bed and well air-conditioned environment. Due to the limited number of common areas, they prefer to serve breakfast in the room, which limits the possibility of choice a bit, as there is no classic buffet and you have to list what you want to the staff, directly at the reception the evening before or for telephone. However, the breakfast is good and the offer, at least for what I ordered, is satisfactory. Price of the room with breakfast certainly adequate for the location and the treatment.
Read more
Date of stay: December 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent customer service. Staff all spoke very good English and were courteous and engaging. The location is super right opposite the Massimo Theatre and on the main street Via Maqueda where there are lots of street food options and trattorias down the numerous side streets. The cathedral and normal palace are within walking distance. It is about a 20 minute walk to the railway station so we made use of the airport transfer service which was great. On arrival the staff carried our bags up the stairs into the hotel. All staff wear face masks and there is plenty of hand sanitiser available. Breakfast was served in the room to reduce risk of covid. Minor downside was that the safe was not working when we arrived. However, this was quickly fixed and meanwhile the hotel looked after our valuables. Our room was at the back of the hotel with no view but it was very clean, comfortable and quiet. Palermo is interesting. I would definitely recommend this hotel for a one or two night stay.
Read more
Date of stay: July 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel is in a excellent and beautiful location, the staff were excellent and very helpful. But this hotel is in DESPERATE need of renovation: we were in a Classico room on the back of the hotel; I’m afraid the view wasn’t quite what we expected but we were prepared to pay to upgrade to a Superior room with a piazza view and the view from the room we moved to did not disappoint. But I’m afraid what did was the first room’s carpet was filthy and worn, the bathroom tiles were cracked (although the bathroom was well cleaned). In the second room, we also had to ask the staff to kindly rehoover the room as the dust was everywhere!!!
The breakfast in the room is a nice touch, if you’re in a piazza view room (not so much in the Classicos at the back!), pretty tasty and punctually served ,but the true reason this is done is because there isn’t enough room in the main bar/dining room: it only has approx. 3 tables!
This hotel and its facilities are, I’m afraid, at best 3-star not 4; other examples are no lift (although VERY helpful staff do help with your bags!), plus things like paper cups for tea and coffee in your room… although the lovely staff will happily give you a China cup when asked!
I will say again, here, the staff are wonderful, very friendly and helpful and were kind enough to waive our supplement for the superior room at the end of our stay due to all the dust in the room! I would just ask the management to look at things like refurbishing the bathrooms and carpets and a lick of paint, then we would happily stay again!
Read more
Date of stay: July 2024Trip type: Travelled as a couple
Room Tip:Lots of stairs from the street
Ask for your breakfast in the main room if you’re in a Classico...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Massimo Plaza Hotel Palermo, Direttore generale at Massimo Plaza Hotel
Responded 29 Nov 2024
Dear Guest, Thank you for your feedback regarding your stay with us. We truly appreciate your kind words about our staff and their service. We look forward to welcoming you again in the future in a completely renovated environment that matches the high standards we strive to achieve. Best regards.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Massimo Plaza Hotel is a very exceptional hotel in the heart of Palermo. It is directly across from the third largest opera house in the world, Teatro Massimo. The hotel offers spacious rooms which every amenity. Our room had a balcony overlooking a large, busy piazza. The location is perfect with access to public transportation only a short walk away. Breakfast was served daily either in our room or in a very esthetically pleasing room. Housekeeping attended to our room as soon as we left the hotel for the day. The 24 hour/day front desk staff could not have been friendlier or more helpful. We felt very pampered as we were assisted by Christian, Jenny and/or Francesca with restaurant/taxi reservations, help with directions or just anything we might have needed. To say our stay here was wonderful is a serious understatement! We would highly recommend this hotel to anyone who wants luxury at an affordable price!
Read more
Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:The hotel is on a pedestrian street with many of restaurants, shops, etc.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had a nice stay in the centre of Palermo, rooms were clean and the hotel staff were very responsive to our requests and breakfast although simple was satisfying. The location was great, right opposite the opera house and made a good base for exploring the city further.
What I didn't like was ...
- The bed was uncomfortable and I woke up with a sore back over several nights in a row. - I have bad knees and you have to walk up the steps to the first floor where the reception is situated . This information wasn't available when booking and i'd of stayed elsewhere if I knew this.
Also of note, but unrelated to the hotel is that the taxis in Sicily were significantly over-priced, for example : Mondello Beach (EUR 30), Harbour (EUR 15) etc
Read more
Date of stay: December 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We originally booked our trip in January 2020, and due to Covid, and several cancellations, we finally got to Palermo 29th May 2022! The staff at this Hotel have been amazing and so helpful, going out of their way to assist with our several cancellations (which was out of our hands). We were made to feel so welcome from the minute we stepped inside. Our Room (103) was lovely and although close to reception it was incredibly quiet. Breakfast was served in our room, and it was tasty, plentiful and delicious. Our room was cleaned daily. It is situated opposite Teatro Massimo, which makes it ideal for exploring the City. We could not find fault at all with the Staff and the Hotel. A Big Thank you to you all.
Read more
Date of stay: May 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charming, perfectly located hotel. The rooms were comfortable and clean, the view of the plaza was perfect. The doors to the balcony were pretty soundproof considering the level of activity in the plaza on a busy weekend. The staff could not have been any better. Friendly, helpful. Truly accommodating and kind. The breakfast room was lovely and the breakfast was bountiful. When we arrived with luggage the staff immediately grabbed them from us and took them up the front steps. It was a perfect stay and introduction to our time in Sicily.
Read more
Date of stay: April 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Massimo Plaza Hotel Palermo, Direttore generale at Massimo Plaza Hotel
Responded 1 May 2024
Dear Guest, Thank you very much for choosing our Hotel and for taking the time for this kind review. It is a real pleasure for us to read that you enjoyed your stay, this is our mission and, for this reason, we work every day with passion, commitment and professionalism to let our guests have memorable holidays. . We really look forward to welcoming you again! Best regards.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Massimo Plaza Hotel is a wonderful, luxurious hotel in the heart of Palermo! The rooms were spacious and beyond comfortable! We had our choice of having a continental breakfast delivered to our room or set up in a beautiful eating area in the hotel. The staff was professional and could not be more helpful with restaurant reservations, directions and transportation. They were there 24 hours/day to meet any and all of our needs. The hotel staff, in particular, Christian, Jennie and Francesca gave us individual attention with the utmost in customer service. We cannot recommend this hotel enough for it's location, ambience and hotel staff!
Read more
Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:The hotel is directly across from the Teatro Massimo, opera house in Palermo. We took the tour...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Horrible hotel better stay away Dirty room, broken bathroom, non-working safe, not to mention the terrible breakfast.
Furthermore, the professionalism of the staff is non-existent. They also managed to get us a fine for having used their partner car park because they indicated the wrong number plate of our car for accessing the restricted traffic zone and... they took no responsibility... in fact they accused us of having provided them with the wrong license plate... Other than 4 stars.... one star would be too much. Stay away
Read more
Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dear Shannon M
Thank you for for the kind request, we are pleased to inform you that Massimo Plaza Hotel have triple rooms. Please contact us by phone (and whatsapp) on +39 091325657
Best regards.
Dear Keuth and Sheila,
Thank you for contacting us, we are pleased to inform you that Massimo Plaza Hotel is located in the historic center of Palermo, close to the most important attractions. The nearest beach is about 20 minutes away and is the beautiful Mondello beach. It can be easily reached by taxi at a rate of around € 15 per way or by city bus ( Amat no.806)
We are at your disposal for any further information.
Yours sincerely.
Cardiff, United Kingdom66 contributions36 helpful votes
It is quite difficult if you have a passenger with you they need to go into reception and a staff member will take you to the car park. It’s easy once you have found it!
There are more places to choose from in the Palermo area.
PRICE RANGE
RM 651 - RM 1,031 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
massimo plaza palermo, hotel massimo plaza
LOCATION
ItalySicilyProvince of PalermoPalermoSeralcadio
NUMBER OF ROOMS
11
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
MASSIMO PLAZA HOTEL: UPDATED 2024 Reviews, Price Comparison and 383 Photos (Palermo, Italy) - Tripadvisor
Frequently Asked Questions about Massimo Plaza Hotel
Which popular attractions are close to Massimo Plaza Hotel?
Nearby attractions include Nobile e Monumentale Chiesa dell'Immacolata Concezione al Capo (0.4 km), Oratorio di Santa Cita (0.4 km), and Chiesa di San Domenico (0.4 km).
Are there any historical sites close to Massimo Plaza Hotel?
Many travellers enjoy visiting Palazzo Drago Airoldi di Santa Colomba (0.6 km), Oratorio di Santa Cita (0.4 km), and Chiesa di San Giuseppe dei Padri Teatini (0.6 km).
