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Mercure Palermo Excelsior City

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Mercure Palermo Excelsior City
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1,021 Reviews from our TripAdvisor Community

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Showing 424: English reviews
Matching Tye, United Kingdom
Reviewed 16 November 2016

This is a beautiful old-style/colonial hotel well located in the city of Palermo for enjoying the restaurants and bars and sights and sounds and shopping! The room was huge and beautifully furnished with a lovely view (we were on the second floor). While we didn't eat in the hotel in the evenings (we went to recommended bars and restaurants -...

Thank Michael T
Quezon City, Philippines
Reviewed 7 November 2016

I chose this location because it was closely situated to someone I was visiting and also because I trusted the Mercure name to equate a certain reliable standard of quality. Perhaps too I was too trusting, as I was totally let down. Fact is I stayed here twice, before and after a sojourn to more remote parts of Sicily. Both...

1Thank melvrs
Filippo M, Vice Direttore at Mercure Palermo Excelsior City, responded to this review

Dear melvrs, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us to be able to grow and as exhortation to do our best. Moreover, we thank you for having chosen our hotel for your recent stay in Palermo. We are very sorry to know we haven’t...

Essex, United Kingdom
Reviewed 3 November 2016

We had an excellent stay in a large, comfortable and quiet top-floor room. However when we arrived we had been allocated the room immediately above the hotel entrance. It was a nicer room than the one we moved to, but the short time we were in it there was constant noise of traffic stopping and starting and mopeds buzzing past....

Thank Bob W
Jakarta, Indonesia
Reviewed 2 November 2016

Most important for tourist who came to Palermo for 1st time like us, surely good location as well as comfort is priority to choose for the hotel. We found, Mercure Excelsior hotel offer such possibility, even exceeding our expectation (more the standard 4 stars!) since its room facility and hotel interior atmosphere are very fine too.

Thank 2015LKL
Graham, North Carolina
Reviewed 18 October 2016

This hotel had very large rooms that were clean and comfortable. Even the bathroom was large. The bed was very firm and the pillows very soft – a great combination for me. The service staff were kind and helpful. The location was good. We “shared a taxi” from the airport and it was very inexpensive. While it was a fairly...

Thank CallustheJameses
Reviewed 18 October 2016 via mobile

average hotel . claims to have on site parking but does not so you have to park in pay and display or pay a guy to keep a parking spot open for you . rooms are a little old and the ac really strugles in the summer. location is nice

Thank adolohe
Miami, Florida
Reviewed 15 October 2016

We were on a small group tour. One member was given a room with no window, told no other was available. She was changed to another room next day, and that one had no working air conditioning. Our own room was not well laid out (few places to put your things once unpacked), and had a secretary directly in from...

1Thank Michael G
Stockholm, Stockholms Län, Sweden
Reviewed 15 October 2016

Very good value for money. Perfectly suited on a main street a couple of hundred meters from city center. Buss directly outside the hotell going to the famous Modello beach. This is a charming hotell 4 sure

Thank Gabriel V
Bracknell, United Kingdom
Reviewed 9 October 2016

This is a comfortable hotel which is convenient for visiting the city. The rooms are clean. The restaurant serves international food. The menu was a little limited but the food was well cooked. Wifi was free but rather slow. The breakfast was buffet style there was a fairly good choice but there was a lot of sweet food.

Thank Traveller1XX
Delray Beach, Florida
Reviewed 5 October 2016

We stayed here as part of a tour. We actually were there at the beginning and again at the end of the trip. The first room we had was quite dated with limited A/C. The 2nd room was fantastic - very large, comfortable, great A/C and bathroom. Staff was very friendly and accommodating. Breakfast was great - large selection of...

Thank Rob P

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  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
The Mercure Palermo Excelsior is located in the Liberty style area of the city and is surrounded by the English Garden, Villa Garibaldi, Villa Trabia, close to the shopping area. ... more   less 

Additional Information about Mercure Palermo Excelsior City

Address: Via Marchese Ugo 3, 90141, Palermo, Sicily, Italy (Formerly Excelsior Palace Hotel)
Region: Italy > Sicily > Province of Palermo > Palermo
Price Range: RM281 - RM718 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Palermo Excelsior City 4*
Number of rooms: 119
Reservation Options:
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Also Known As:
Excelsior Hilton Palermo Hotel Palermo
Hilton Palermo
Hotel Style:
#17 Luxury Hotel in Palermo
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Palermo Excelsior City staff and other travellers.
6 questions
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Questions? Get answers from Mercure Palermo Excelsior City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Insist on room with a window, working A/C”
 of 5 bubbles 488MichaelG, 15 Oct 2016 | Read review
“We were on the first floor and were not disturbed by the traffic.”
 of 5 bubbles keithc519, 24 Sep 2016 | Read review
“top floor was great and only 3 floors we stayed in rooms overlooking the front of the hotel not the main road, they were perfect for us”
 of 5 bubbles GeorgeDickinson367, 8 Sep 2016 | Read review
“We were on first floor, large rooms, but were woken up by the bins being emptied.”
 of 5 bubbles NG809, 23 Jul 2016 | Read review
“A balcony room overlooking the Main Street is great. Double glazing, not much noise. We stayed in 224.”
 of 5 bubbles 253kellies, 5 Jul 2016 | Read review
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