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Helvetia & Bristol - Starhotels Collezione

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Traveller (81)
Room & Suite (177)
Dining (45)
Overview
  • Excellent66%
  • Very good22%
  • Average6%
  • Poor2%
  • Terrible4%
Travellers talk about
“old world”(8 reviews)
“glass ceiling”(2 reviews)
“palazzo strozzi”(3 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Rooms
Restaurant
Airport Transportation
5 Star Hotel
All hotel details
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Reviews (192)
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88
31
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All reviewsold worldglass ceilingpalazzo strozzismall suitemarble bathmagnificent citywinter gardenthe hotel's restauranta small boutique hotelmain piazzaupgraded to a suitenice amenitiesstunning hoteltraditional hotelconcierge staffperfect locationfabulous stay
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11 - 15 of 139 reviews
Reviewed 18 January 2018 via mobile

We loved this hotel for its fabulous location, friendly staff and great food. Our room was sumptuous and quite large for a European hotel. The staff proudly showed us the antique furniture in our room and told us a little of the history of the...More

Thank AngieP712
Response from Luana M, other at Helvetia & Bristol - Starhotels CollezioneResponded 1 February 2018

Dear AngieP712, We would like to thank you for sharing your kind feedback here on TripAdvisor following your stay with us. It is indeed a great pleasure to read that our daily efforts in customer service result in a brilliant guest experience. Furthermore, we are...More

Reviewed 9 January 2018 via mobile

This is an excellent property with spacious and comfortable rooms, but the standout was nothing was ever too much for the staff who treated my family so well. Its location ticks all the boxes, being central to all the many historical and shopping attractions Florence...More

Thank OvationGX2
Response from Gabriele S, Front Office Manager at Helvetia & Bristol - Starhotels CollezioneResponded 12 January 2018

Dear Guest, Thank you for your review and for your words of appreciation towards our staff. I am very glad to hear that you enjoyed our location which is very convenient and central. Because of that the streets can be noisy at times, however we...More

Reviewed 9 January 2018

This place is in a fabulous location, just a short stroll to the main piazza, duomo and almost everything else. The staff are amazing with nothing too much trouble, from arranging restaurants, giving accurate instructions on where to find a laundromat and the like. Always...More

Thank Neil S
Response from Gabriele S, Front Office Manager at Helvetia & Bristol - Starhotels CollezioneResponded 12 January 2018

Dear Neil, I would like to thank you for your review. We are extremely happy to hear that you enjoyed the Helvetia & Bristol because of the location and for the friendliness of our staff. We would be very happy to welcome you again at...More

Reviewed 4 January 2018 via mobile

Let me start by saying that Helvetia&Bristol is well located beautifully designed old Pallazzo converted into a hotel that I would recommend for staying in Florence. That said, one must be very careful in choosing a room as 8 out of 20 rooms per floor...More

1  Thank AndreiDiaconescu
Response from Gabriele S, Responsabile reception at Helvetia & Bristol - Starhotels CollezioneResponded 9 January 2018

Dear Mr. Diaconescu, We would like to thank you for your review and for your comments oulining your disappointment with regards to your recent stay at the Helvetia & Bristol. With reference to your comments regarding our internal Junior Suites and Suites I would like...More

Reviewed 2 January 2018

Helvetia Bristol has the best possible location in the middle of the historical center on a quiet street close to all sights and high end shops. It is a very classical hotel in Belle Epoque style. Very friendly and helpful staff. We were upgraded to...More

Thank Per S
Response from Luana M, Management Assistant at Helvetia & Bristol - Starhotels CollezioneResponded 5 January 2018

Dear Per S, We would like to thank you for sharing your kind feedback here on TripAdvisor following your stay with us. It is always a real pleasure to read that our daily efforts in customer service result in a brilliant guest experience and that...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Dry Cleaning
Airport Transportation
Business Centre with Internet Access
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$273 - US$738 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#63 Luxury Hotel in Florence
#82 Business Hotel in Florence
#106 Romantic Hotel in Florence
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$273 - US$738 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#63 Luxury Hotel in Florence
#82 Business Hotel in Florence
#106 Romantic Hotel in Florence
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (81)
Room & Suite (177)
Dining (45)
Amenities (1)
Nearby
Duomo
Florentia, as it was called by Latins, is permeated by
an eternal beauty spread in all corners of the city.
The historic center is characterized by the immensity
of the Duomo, able to transport tourists into the
brightest age of Florence: the Renaissance. Who does
not know the Brunelleschi Dome, San Giovanni
Baptistery and the Giotto’s Campanile? Everything is
enclosed here and it would be easy to imagine the city
...More
Questions & Answers
Ask a question
Max485
1 November 2017|
Answer
Response from DJKYP | Reviewed this property |
Not sure this is a question but rather part is another conversation posted
0
Votes
nixongupta
I am sorry i do not agree with the management, i would like to clarify that yes regarding my review of Hell Helvetia & Bristol, i did check in the room with 1 adult that is me and 2 children. IS the hotel trying to say that because i checked in with 1 adult and 2 children whose ages were 8 and 10 they allotted me the worst room in the hotel ? Also after complaining repeatedly the hotel the next day very reluctantly that too after my instance spoke to the hotel manager who eventually agreed to change my room where the Ac was finally working, i never asked the hotel for an upgraded room which they so claim they allotted to me the next day. Nevertheless it was one of my worst experiences at in Italy from all the hotels i have stayed so far. I will definitely not like to visit this hotel again. I had made this booking with orbitz and after my return back home from Italy i asked orbitz for a refund for the 1st night for the inconvenience caused to me they said they would check with the hotel and the response received by Orbitz from the hotel was sorry they cant do anything as they supposedly allotted me a better room the next day which i never ince asked for the only thing asked by me was a working Air conditioner and also the hotel responded by saying because i was 3 guests it was not possible. If they had issues with the 3rd guest ( 1 adult and 2 Children) sharing the room they should have made this issue at the time of check in, they should have told me at the time of check in about any charges etc if any about the 3rd guest, they did not raise this issue as there were 2 children who were sharing the room with me. Its no justification for not paying compensation or refunding the amount for the 1st night for the terrible stay at the hotel.
10 June 2017|
Answer
Response from lindajp |
If you don't buy the bed and breakfast package, how much is the hotel's breakfast?
0
Votes
Stefano S
25 January 2017|
AnswerShow all 3 answers
Response from Luana M | Property representative |
Dear Madam, Dear Sir, we do have two lifts to reach the rooms in our hotel floors. Thank you. Best regards, LM
0
Votes
Google Translation
Room Tips
"Room 363 has a private terrace"
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"try an upgrade as the single rooms are a bit on the small size"
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"try and get one at the back, away from the street"
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"Junior suites are large, and some even have two bathrooms. Ask for a room that does not face the Palazzo if..."
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