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The St. Regis Florence

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1,190 Reviews from our TripAdvisor Community

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Showing 956: English reviews
Atlanta, Georgia
Reviewed 8 November 2014

We loved the St Regis Florence! We were very lucky and were upgraded to the Presidential suite. It was huge and gorgeous. The location is beautiful on the Arno River. Service and food were wonderful. It is in a perfect location. We walked everywhere. I would recommend the St Regis Florence to anyone visiting this wonderful city!

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Helpful?
Thank Sylvia315
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review

Dear Sylvia315, allow me to tell you that we highly appreciate your compliments about the amazing room you had and we are glad to read you felt welcomed. Thank you once again for staying at The St. Regis Florence. It would be my distinct pleasure to personally welcome you back for your future holidays. Ombretta - The Guest Experience Manager

Reviewed 7 November 2014

I purchased a two night stay in this hotel as a gift for my parents 60th birthdays. This stay is not scheduled until February 2015 however I have been most disappointed with the service I have received thus far. I contacted the hotel and asked if they could provide me with some hotel stationary to help package the gift -...

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3Thank Sharna R
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review

Dear Sharna R, allow me to thank you for taking the time to express your thoughts and concerns. Your feedback is very important to us in order to continually improve the service we offer to our guests even in prearrival. Your review will be used to consider improvements needed and we hope we can have the chance to show to...

Reviewed 4 November 2014

The St Regis is a unique hotel. It well located and has a fantastic service. As you enter the hotel you go to non-conventional reception desk. It as desk where you can sit and have all information about the city. They have a staff named Marcelo that is outstanding. The rooms are very good. You have free Internet. The food...

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2Thank Gourmetbrasilia
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review

Dear Gourmetbrasilia, allow me to thank you for individually recognize our staff. We are glad to read that our team made every attempt to ensure that your stay with us was the best possible, starting from our outstanding Marcello at the reception desk to our passionate and attentive sommelier Edoardo. I will be delighted to pass on your kind feedback...

Toronto, Canada
Reviewed 4 November 2014

The hotel is near the main attractions. The rooms are well appointed and named usually after italian artists. The food was delicious. I found the concierges not terribly knowledgeable but helpful since I do not speak Italian.

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Helpful?
Thank ray m
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review

Dear ray m, allow me to thank you for posting your feedback. Should your future travels bring you back to Florence, please feel free to contact me directly: I will personally ensure that your next stay with us will be a most enjoyable and comfortable one. Ombretta – The Guest Experience Manager

New preston CT
Reviewed 4 November 2014

This hotel is a gem. We had a beautiful room overlooking the Arno, Butler service was impeccable, breakfast in the morning unsurpassed, in the evening we were offered free champagne with oysters at the bar which was part of a beautiful room. I was able to use their computers without any charge and the location is great (out of the...

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Helpful?
Thank EdwinHochberg
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review

Dear EdwinHochberg, alllow me to thank you for recommending the St. Regis hotel to the TripAdvisor community. We are glad to have woken-up you in the sweetest way is possible with our unsurpassed breakfast and to have you wished a lovely night with our iconic campagne ritual. I hope that you had a wonderful trip back home, and whenever you...

Ridgefield, Connecticut, United States
Reviewed 30 October 2014

My favorite hotel ever. It felt like I was back in the renaissance only with electricity and a luxurious bathroom. View of the Arno! Perfect. Staff was the most accommodating and knowledgeable. Couldn't be better.

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Helpful?
Thank Meredith K
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review

Dear Meredith K, Thank you for recommending the St. Regis hotel to the TripAdvisor community. It is motivating to read comments like yours and we look forward to welcoming you for another memorable stay with us. The Guest Experience Manager - Ombretta

Hong Kong, China
Reviewed 27 October 2014

We stayed as part of a group event. Renovated historic building. The hotel was up to expectation, luxurious period rooms, delicious breakfast buffet in a grand dining room, pre-dinner champagne with a light trio to accompany and fine dinner with live pianist. Fairly good location to walk into town and not far from Ponte Vecchio. We extended our stay by...

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Thank Gold-Star_Lord
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review

Dear Gold-Star_Lord, allow me to tell you that we really appreciate you taking the time to share your feelings about your recent stay at The St. Regis Florence and for such a nice review mark ! I will make sure to congratulate our associates at the Concierge as they seem to have been your experience's highlights. It would be our...

Vancouver, Canada
Reviewed 27 October 2014

I think the biggest challenge in booking a hotel some times is finding a hotel that matches what you paid for it. The St. Regis did that and more, what impressed us more than the beautiful decor and history was how spacious the rooms were which is not easy to find in high end European hotels. - Small but clean...

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Thank James7111
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review

Dear James 7111, allow me to tell you that we are very proud to know that the decor and the history of our Palace amazed you. Florence is filled with heritage and stunning architecture and The St. Regis Florence mirrors all that is amazing about the city. Our interiors were designed in such a way to give our guests a...

Boston, Massachusetts, United States
Reviewed 26 October 2014

On my recent visit to Florence Italy, I stayed at the luxurious The St. Regis in Piazza Ognissanti. This 5 star luxury hotel has earned all its stars! Every evening between 19:00-20:00 the hotel offers a complimentary glass of champagne with appetizers while enjoying a pianist playing wonderful classical music. The rooms are appointed with a rich mix of antique...

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1Thank Nancy E
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review

Dear Nancy E, allow me to tell you that we are spoiled by your kind words and more than glad that you enjoyed the magical enviroment that surrounds our Champagne Ritual, one of the most emblematic moments in order to recognize the unequivocal St. Regis Brand Identity all over the world. It would be our sincere pleasure to welcome you...

Houston, Texas
Reviewed 25 October 2014

There is not much to say about the St Regis other than its a great luxury hotel. The hotel is right on the river Arno and the lobby is decorated with antique furniture. This is a European style hotel so the rooms are not overly large as in many US 5 star hotels, but they are quite comfortable and they...

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Helpful?
Thank Jeff5123
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review

Dear Jeff5123, allow me to tell you that you've just made our day. Thank you for your wonderful review. We definitely look at welcoming you again, and doubling up our attention, care and level of service for your next stay with us. We will patiently wait for your return. Ombretta - The Guest Experience Manager

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Staying in Santa Maria Novella

Neighbourhood Profile
Santa Maria Novella
Santa Maria Novella train station welcomes the majority of the people arriving in Florence, which might explain the hectic pace. Commuters and tourists come across the constant hustle and bustle of the station before exiting, taking a few steps and stopping amazed in Piazza di Santa Maria Novella. It is impossible not to admire the the square, housing one of the most charming basilicas in Florence. The area has plenty of local spots to taste Tuscan specialties, but don’t stop in the main streets alone; the narrower side streets always ensure satisfaction. The huge Parco Delle Cascine provides a solution to the need for a green area as well as a historic welcome in the form of a bronze statue of King Vittorio Emanuele II riding a horse.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Winter Garden by Caino
Winter Garden by Caino
Cuisines: Italian, Mediterranean, Contemporary
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located in a sumptuous palace in the heart of the city, The St. RegisFlorence is a privileged base from which to experience Tuscany'stimeless attractions. A short stroll will bring you to the iconic Uffizi,Duomo or Ponte Vecchio’s elegant jewelry shops. Legendary for its history, Florence’s streets offer inimitable treasures.The St. Regis Florence offers 19 exquisite suites enriched with refinedfurniture and antique artworks, together with 81 elegant guestroomsdecorated with the prestigious Medici, Fiorentino and Renaissancestyles. ... more   less 

Additional Information about The St. Regis Florence

Address: Piazza Ognissanti 1, 50123, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Price Range: RM2,307 - RM5,650 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The St. Regis Florence 5*
Number of rooms: 100
Reservation Options:
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Also Known As:
The St. Regis Florence Hotel Florence
Florence Grand Hotel
Grand Hotel Florence
Hotel Style:
#2 Business Hotel in Florence
#3 Family Hotel in Florence
#5 Romantic Hotel in Florence
#5 Spa Hotel in Florence
#8 Luxury Hotel in Florence
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Questions & Answers

Here's what travellers have asked, with answers from The St. Regis Florence staff and other travellers.
23 questions
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29 days ago
Flemington, New Jersey

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Questions? Get answers from The St. Regis Florence staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If possible an Arno River view room is a treat.”
 of 5 bubbles YetiAspen, 19 Mar 2017 | Read review
“Ask for a room with river view”
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 of 5 bubbles 476jael, 10 Feb 2017 | Read review
“Choose an Arno River View Room you will not regret it”
 of 5 bubbles JimSingh11, 9 Feb 2017 | Read review
“Ask for a room with a view of the Arno. Some rooms also have small balconies that are fun to use for drinks at sunset.”
 of 5 bubbles TomE437, 31 Dec 2016 | Read review
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