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The Westin Excelsior Florence

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#24 of 421 Hotels in Florence
Certificate of Excellence
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The Westin Excelsior Florence
The Westin Excelsior Florence
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1,520 Reviews from our TripAdvisor Community

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Showing 1,224: English reviews
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Nanaimo
Reviewed yesterday NEW

The Westin Excelsior is on the Arno River and is the best museum in Firenze. The lobby is grand, marble floors columns, classic Florentine paintings and sculptures. Plus travelers are in the comfort of a Westin and their wonderful Heavenly Beds, good internet and provided water. We were rewarded with a 5th floor suite, the bathroom was larger than a...

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Helpful?
Thank eleanort595
Merritt Island, Florida
Reviewed 2 days ago NEWvia mobile

The staff is very tourist friendly and all if them speak english which is a nice perk. They do everything possible to accommodate you. My wife's dryer and flat iron didnt work with our pkwer converter and she was panicing because we had an event to be at that night. The staff came up with a flat iron for her...

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Thank bekntony
Santa Clara, California
Reviewed 2 days ago NEW

We stayed for 4 nights in March 2017 for vacation. They upgraded us to a corner room which was huge. We had a great view right onto the river. The beds were super comfortable, as is usually the case with Westin. The hotel is very grand and the lobby feels like a luxury hotel. We did not take breakfast, it...

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Thank Gordy75
Lawrence, New York
Reviewed 3 days ago NEWvia mobile

My family stayed here for 7 nights while on vacation. The hotel was 5 stars all the way. Rooftop restaurant was excellent with views of the city at night not to be missed. The rooms were on the Arno river and I highly suggest getting river view rooms if possible. The staff were all very friendly and helpful and the...

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Thank Russell F
Reviewed 4 days ago NEW

The hotel is in good location. every floor is like a museum. the staff treated us nicely trying to find for us the best room for our satisfaction or we were compensated otherwise. We got good recommendations from the concierge. The people at breakfast had bad attitude in general.

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Thank Shlomo B
Melbourne, Australia
Reviewed 1 week ago

We were looked after right from the moment we opened our car door at the front of the hotel. The hotel looked after the Traffic Zone permits. They gave us one of their best rooms ion the hotel and we had a wonderful river view. The room was very nicely decorated and clean. Although the rate is higher than most,...

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Helpful?
Thank peternL7513FU
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear peternL7513FU, Thank you for your kind words you have shared with us and TripAdvisor Community. Your shout out to our professionalism is very rewarding. Our aim is to build a relaxing and memorable stay for our beloved guests. I am pleased to hear we succeded with you! We look forward to welcoming you back in a not too distant...

Wall Township, New Jersey
Reviewed 1 week ago via mobile

This is one of the most beautiful hotels in the world. Their customer service is next up none. The room was glorious and the bathroom was luxurious. The turndown service at night was terrific. As per all Weston's, their beds are incredibly comfortable. It's just a few minutes walk to the Ponte Vecchio in the nicest neighborhood in Florence.

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Helpful?
Thank ToniPMc
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear ToniPMc, Thank you for your wonderful review! It is a real pleasure to learn that you have enjoyed your accommodation, our signature Heavenly Bed and our turndown service! Furthermore, exceeding our guests’ expectations is what we always aim for and we are truly delighted we have accomplished it with you, that is why is called customer CARE :). We...

Reviewed 2 weeks ago via mobile

We had a wonderful river view, and the room was very nicely decorated and clean. The staff are extremely friendly. I had doubts about whether I should pay this much, but looking back I think it was worth every penny.

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1Thank Okan D
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear Okan D, Thank you for your feedback, worth every second spent here in asnwering to you :). The money spent in our Property to us are always money well spent, but if you agree with us means we have reached our aim to make you feel special and make your stay a memorable one. Looking forward to welcoming you...

Sao Paulo, SP
Reviewed 3 weeks ago

The hotel is located by the river close enough to the train station that we could walk with our suitcases but far enough to be in a quiet place. It is a short distance from the Ponte Vecchio and the main attractions of Florence. The staff is extremely professional and helpful, they gave us excellent suggestions for dinning and always...

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1Thank PaulistanaCA
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear PaulistanaCA, Thank you for your kind words and congratulations for the amazing pics you have shared with us and TripAdvisor Community. Your shout out to our professionalism is very rewarding. Our aim is to build a romantic, relaxing and memorable stay for our beloved guests. I am pleased to hear we succeded with you! We look forward to welcoming...

Reviewed 3 weeks ago via mobile

Excellent hotel with a really good service . I stayed there with a small group and since my arrival I was impressed with the good service . There are 2 Elisas working in the front desk . They are espetacular !! Everything I needed they were there to help me . They know your name !! They are always smiling...

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Thank Karin C
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear Karin C, Your feedback produces and spreads smiles!!! Elisa² (an entity with two Elisas in it) sends a big thank you and greets you. Our hope is to see you soon in order to thank you personally. Karin C. Have said that, at this point: see you soon in Florence! Be well, Noemi Chiara

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Staying in Santa Maria Novella

Neighbourhood Profile
Santa Maria Novella
Santa Maria Novella train station welcomes the majority of the people arriving in Florence, which might explain the hectic pace. Commuters and tourists come across the constant hustle and bustle of the station before exiting, taking a few steps and stopping amazed in Piazza di Santa Maria Novella. It is impossible not to admire the the square, housing one of the most charming basilicas in Florence. The area has plenty of local spots to taste Tuscan specialties, but don’t stop in the main streets alone; the narrower side streets always ensure satisfaction. The huge Parco Delle Cascine provides a solution to the need for a green area as well as a historic welcome in the form of a bronze statue of King Vittorio Emanuele II riding a horse.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
No photo provided
ORVM Bar
Cuisines: Mediterranean
No photo provided
Quisitapas
Cuisines: Italian, Spanish
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about The Westin Excelsior Florence

Address: Piazza di Ognissanti 3, 50123, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Price Range: RM1,836 - RM8,233 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Excelsior Florence 5*
Number of rooms: 171
Reservation Options:
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Also Known As:
The Westin Excelsior Florence Hotel Florence
Westin Florence
Florence Westin
Westin Excelsior Florence
Hotel Style:
#19 Family Hotel in Florence
#19 Romantic Hotel in Florence
#21 Luxury Hotel in Florence
#30 Business Hotel in Florence
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Excelsior Florence staff and other travellers.
23 questions
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Questions? Get answers from The Westin Excelsior Florence staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room on the river, the view is wonderful”
Gordy75, 23 Apr 2017 | Read review
“The river view is best”
peternL7513FU, 16 Apr 2017 | Read review
“view of the river, but keep the windows closed because of insects”
  • View of our room
PaulistanaCA, 31 Mar 2017 | Read review
“Ask for a room overlooking the river for superb views.”
  • A view of my ceiling.
  • A view of the river from my room.
  • A view of the river from my room.
ahyt, 5 Mar 2017 | Read review
“River views, but on a higher floor to avoid road noise.”
320tylerp, 12 Jan 2017 | Read review
5 of 5