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The Westin Excelsior Florence

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Traveller (1070)
Room & Suite (858)
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Overview
  • Excellent74%
  • Very good20%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“arno river”(193 reviews)
“heavenly bed”(36 reviews)
“rooftop bar”(108 reviews)
AMENITIES
Free Internet
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5 Star Hotel
All hotel details
Additional information
Offers from The Westin Excelsior Florence
Special Deal: Breakfast on us!
Offers from The Westin Excelsior Florence
Special Deal: Breakfast on us!
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Reviews (1,730)
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1,396 results
Traveller rating
1,031
284
51
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LanguageEnglish
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1,031
284
51
17
13
Show reviews that mention
All reviewsarno riverheavenly bedrooftop barpiazza ognissantistarwood pointsbeautiful hotelconcierge staffst regisupgraded roomtop flooran upgradeluxury hotelold world charmrental carsmall balconytrain stationour honeymoon
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1 - 5 of 1,396 reviews
Reviewed yesterday

Right on the river on a square, easy walking distance to everything. Great restaurants and shopping nearby. Large rooms. Quiet. The outdoor rooftop bar and restaurant is a must. We went 4 times. Midday for cappachino and dinner, and cocktails. The church from the 1200's...More

1  Thank m_b_00000
Hotel's Favourite
Reviewed 4 weeks ago

This Westin hotel is really marvelous. The location is good within a 10 minute walk from the center of Florence and across the street from the Ognissanti church and refractory. One side faces the Arno River. The building is classic. The lobby is elegant and...More

1  Thank journeymaid48
Response from Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior FlorenceResponded 3 weeks ago

Dear journeymaid48, Your review brings a warm contagious smile! Thank you so much for taking the time and sharing your experience with us. When we learn that we have been able to make a guest fall in love with us, believe me when I say...More

Reviewed 4 days ago

Stunningly beautiful former monastery building on the Arno River. During our family's 2 1/2 week trip around Europe, we were staying 3 nights in Florence. We had two, beautiful connecting rooms facing the Arno with mini-balconies to step out on and enjoy the city view....More

Thank Michael B
Response from Noemi C, Guest Relations Manager at The Westin Excelsior FlorenceResponded today

Dear Michael B, Thank you so much! The idea that you are carrying amazing memories of you with your family makes us very proud of our job. Family is the present, the past and the future of each of us and it is something that...More

Reviewed 6 days ago

Stayed here for two nights while in Florence, beautiful old world hotel. Loved the location along the Arno, great bar and restaurant, formal accommodations, and great service. Easy walking distance to most areas of interest.

Thank Chris K
Response from Noemi C, Guest Relations Manager at The Westin Excelsior FlorenceResponded today

Dear Chris K, Clear and concise! Thank you so much for your kind review. We do hope to have you here in the close future, Noemi Chiara Westin Experience Specialist

Reviewed 2 weeks ago

This was a prefect stay. Our room was gorgeous! Every modern convenience was provided in an otherwise historic hotel. The staff was wonderful and the breakfast great. Another plus was that this hotel was not too close to museums and most must-see landmarks.More

Thank Paul B
Response from Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior FlorenceResponded 1 week ago

Dear Paul B, Thank you for your wonderful feedback! We are glad that you have had a great experience here with us. Being a historical building we do our best to respect and maintain the atmosphere created over the centuries by those here before us....More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Laundry Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Details
Price range
US$397 - US$1,689 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#19 Romantic Hotel in Florence
#19 Family Hotel in Florence
#25 Luxury Hotel in Florence
#30 Business Hotel in Florence
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$397 - US$1,689 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#19 Romantic Hotel in Florence
#19 Family Hotel in Florence
#25 Luxury Hotel in Florence
#30 Business Hotel in Florence
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1070)
Room & Suite (858)
Dining (148)
Business Centre & Event Rooms (13)
Amenities (9)
Family and Play Areas (1)
Nearby
Santa Maria Novella
Santa Maria Novella train station welcomes the
majority of the people arriving in Florence, which
might explain the hectic pace. Commuters and tourists
come across the constant hustle and bustle of the
station before exiting, taking a few steps and
stopping amazed in Piazza di Santa Maria Novella. It
is impossible not to admire the the square, housing
one of the most charming basilicas in Florence. The
...More
Questions & Answers
Ask a question
TamarKhrikadze
7 January 2018|
AnswerShow all 4 answers
Response from Noemi C | Property representative |
Dear TamarKhri, Can you send us your e-mail so we can contact you directly? Be well, Noemi Chiara
0
Votes
Google Translation
yensb2017
21 December 2017|
Answer
Response from VB_General_Manager | Property representative |
Dear yensb2017, Thank you for having contated us! We am delighted to confirm you our SESTO On Arno is opened to the public. We look forward to welcoming you to our splendid Location! With our best regards, The hotel... More
0
Votes
Google Translation
kathleentitus
2 October 2017|
AnswerShow all 2 answers
Response from BettendorfTraveler | Reviewed this property |
Hello - unfortunately, I have stayed only at the Westin, but not the St. Regis. As you are probably aware, they are on the same piazza. I doubt that you could go wrong with either one, but it is difficult to imagine a... More
2
Votes
Room Tips
"Upgrade to a room with river view and terrace"
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"A room with a view of the Arno is perfect"
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"Request a room with a view of the river"
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"River views are really nice"
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