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The Westin Excelsior Florence

1,683 reviews
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Traveller (1040)
Room & Suite (842)
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Overview
  • Excellent74%
  • Very good20%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“arno river”(188 reviews)
“heavenly bed”(36 reviews)
Free Internet
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5.0 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,683)Write a Review
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Traveller rating
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997
279
50
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13
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All reviewsarno riverheavenly bedpiazza ognissantistarwood pointsbeautiful hotelconcierge staffrooftop barroof top restaurantst regisa river view roomupgraded roomtop floorold worldan upgradeluxury hotelrental carsmall balcony
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551 - 555 of 1,356 reviews
Reviewed 13 March 2015 via mobile

Hotel is in a great location with walking distance everywhere, concierge was very helpful. When we were there they had a supercar exhibit in front of the hotel. I don't see why the st Regis across the street is any better. Ask for a room...More

Thank imohiudd11
Response from Massimo B, Front Office Manager at The Westin Excelsior FlorenceResponded 19 March 2015

Dear Guest! It is really honourable for us to read such wonderful comments! We hope to welcome you again in Firenze! With regards, Massimo Bernardi Front Office Manager

Reviewed 9 March 2015

A great place to take in the views of Florence, The Hotel staff were very friendly and showed me the way to the roof top Bar/Restaurant SE.STO where i enjoyed some wonderful cocktails (made correctly) and a great atmosphere. A nice place to spend a...More

Thank IbizaDave2014
Reviewed 6 March 2015

I recently spent a week at this great hotel located on the famed Arno. I had a "deluxe" category room with a view of the river. Although the room was a little smaller than usually found in a luxury hotel it was well appointed and...More

2  Thank Mike F
Response from Massimo B, Front Office Manager at The Westin Excelsior FlorenceResponded 9 March 2015

Dear Mike F, Wow!!!!! Your comments really filled our hearts with happiness! I am sure that everyone in SESTO, In Room Dining and Caminetto (our Breakfast Restaurant) really feal wonderful, as their amazing work is appreciated! We will be more than happy to welcome you...More

Reviewed 6 March 2015

This unique starwood property was beautiful with amazing views. Try the rooftop bar in the evening, it's great. The room and hotel is very clean and grand. The concierge was very helpful with lost luggage at the airport and making great recommendations and reservations for...More

Thank clemsongirl84
Response from Massimo B, Front Office Manager at The Westin Excelsior FlorenceResponded 9 March 2015

Dear clemsongirl84, I am sure that everyone at our rooftop Bar- Restaurant SESTO feel really proud when they read comments such as yours! And your recognition about our concierges...!!! It reminds us how unique and special they are, as they have proved for one more...More

Reviewed 5 March 2015 via mobile

Florence is definitely worth visiting and this lovely hotel is the perfect place for your stay. It is quite centrally located, has a great rooftop restaurant and view and very comfortable and clean rooms. I would love to return there! In case you didn't know:...More

Thank Love-to-travel777815
Response from Massimo B, Front Office Manager at The Westin Excelsior FlorenceResponded 9 March 2015

Dear Love-to-travel, Your comments are really creating a huge smile to our faces, as the most important thing for us is to welcome our guests in Florence again and again! And your wish of returning is really special! Be advised that our Concierge is now...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Laundry Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Details
Price range
US$384 - US$942 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#19 Romantic Hotel in Florence
#19 Family Hotel in Florence
#22 Luxury Hotel in Florence
#30 Business Hotel in Florence
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$384 - US$942 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#19 Romantic Hotel in Florence
#19 Family Hotel in Florence
#22 Luxury Hotel in Florence
#30 Business Hotel in Florence
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1040)
Room & Suite (842)
Dining (147)
Business Centre & Event Rooms (18)
Amenities (9)
Family and Play Areas (1)
Nearby
Santa Maria Novella
Santa Maria Novella train station welcomes the
majority of the people arriving in Florence, which
might explain the hectic pace. Commuters and tourists
come across the constant hustle and bustle of the
station before exiting, taking a few steps and
stopping amazed in Piazza di Santa Maria Novella. It
is impossible not to admire the the square, housing
one of the most charming basilicas in Florence. The
...More
Questions & Answers
Ask a question
TamarKhrikadze
7 January 2018|
AnswerShow all 4 answers
Response from Noemi C | Property representative |
Dear TamarKhri, Can you send us your e-mail so we can contact you directly? Be well, Noemi Chiara
0
Votes
Google Translation
yensb2017
21 December 2017|
Answer
Response from VB_General_Manager | Property representative |
Dear yensb2017, Thank you for having contated us! We am delighted to confirm you our SESTO On Arno is opened to the public. We look forward to welcoming you to our splendid Location! With our best regards, The hotel... More
0
Votes
Google Translation
kathleentitus
2 October 2017|
AnswerShow all 2 answers
Response from BettendorfTraveler | Reviewed this property |
Hello - unfortunately, I have stayed only at the Westin, but not the St. Regis. As you are probably aware, they are on the same piazza. I doubt that you could go wrong with either one, but it is difficult to imagine a... More
2
Votes
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Room Tips
"Many rooms offer stunning views of the River Arno and the Tuscan hills."
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"rooms with balcony"
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"Rooms with a view of Arno are nice, but there is a little noise in night"
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"Arno view rooms also had large bathrooms"
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