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Hotel River

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#103 of 422 Hotels in Florence
Certificate of Excellence
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Hotel River
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714 Reviews from our TripAdvisor Community

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Showing 452: English reviews
Los Angeles, California
Reviewed 2 weeks ago

We stayed on the second floor where the rooms were older. We would have booked one of the newer rooms, but they were no longer available. Other than being outdated, the room had a strange musty smell, random light switches that didn't work, A/C that couldn't be adjusted, and mold in the shower. As others had mentioned, some staff is...

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Helpful?
Thank Henry T
Simone C, Direttore at Hotel River, responded to this review

Dear Guest, first of all thanks for staying at the Hotel River on the occasion of your trip to Florence. We do apologize for not meeting and satisfying your expectations. A guest not satisfied is a failure for all of us and we hope to have the chanche to regain the consideration we would like to deserve. Best regards from...

Virginia Beach, Virginia
Reviewed 4 weeks ago via mobile

We started our vacation to Italy in Florence, staying at the Hotel River. The hotel is conveniently located to the Ponte Vecchio, Uffizi Gallery and many other sites. Our room was small, but spotless and looked recently renovated. Since we stayed for a week, we enjoyed being located where we could walk to various destinations. The staff was mostly friendly...

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Helpful?
Thank Pat E
Simone C, Direttore at Hotel River, responded to this review

Dear Guest, we really thank you for choosing our Hotel River for your stay in Florence; also many thanks for your nice review. We also thank you for recommending our Hotel to the other travellers. Sincerely Simone Canessa Hotel Manager LHP Hotel River - Florence

Warrington, United Kingdom
Reviewed 5 November 2016 via mobile

Stayed 3 nights for a short break. Can not fault the hotel. Very pleasant reception staff. More than acceptable room. Good location just a short stroll from everything worth seeing. Didn't eat or drink in the hotel but used the balcony for a lovely hour drinking prosecco watching the world go by.

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2Thank pollyanna057
Simone C, Direttore at Hotel River, responded to this review

Dear Guest, we really thank you for staying at the Hotel River and for sharing your experience on Tripadvisor. We truly appreciate your lovely review and we are glad to hear that you enjoyed your stay. Thanks a lot again and we look forward to welcome you again very soon. Sincerely Simone Canessa Hotel Manager LHP Hotel River -Florence

London
Reviewed 3 November 2016

My partner and I stayed for 2 nights and it was a truly great experience. I'd emailed ahead to ask that a bottle of wine be arranged for the room, as we were arriving on my partner's birthday. When we actually checked in the receptionist Marilena noted that the room was a twin on the booking (a mistake) and double...

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2Thank LibertytripS
Simone C, Direttore at Hotel River, responded to this review

Dear Guests, we really thank you for choosing our Hotel River for your stay in Florence; also many thanks for your excellent and lovely review which is the best award to our efforts in making memorable our guest's stay. A special thanks from our superhero Marilena! We are happy that you enjoyed so much the stay and we look forward...

Reviewed 30 October 2016

the hotel is perfectly located on the left bank of the river Arno , 10 minutes walk from Ponte Vecchio. The staff could not be more polite and helpful and we felt very welcome from the minute we stepped into the reception area . the new rooms on the 4th floor are bright, big, with a modern décor that make...

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1Thank Miriam K
Simone C, Direttore at Hotel River, responded to this review

Dear Guest, first of all we thank you for staying at the Hotel River and for sharing your experience on the Tripadvisor community. Thanks for the excellent review which is our best word of mouth and it will turn useful to many other travellers. We look forward to welcoming again at the Hotel River, your home away form home. Sincerely...

Mansfield, United Kingdom
Reviewed 28 October 2016

Mixed feelings. Agree about some staff being more friendly than others. Disappointed with room on first entering. However, bathroom a good size and very clean. We were there for a week and did not find there was enough space for all our clothes, (We only take the minimum in one bag!) so we had to keep some of it in...

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Thank 2Rs-geos
milton keynes
Reviewed 24 October 2016 via mobile

Lovely hotel. The staff are friendly and helpful. The breakfast is varied and fresh. The rooms clean and the views from the rooftop terrace are good. It's central to everywhere and loads of places to eat within walking distance.

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Thank brillomk
Reviewed 21 October 2016 via mobile

Nice hotel, clean , modern inside. Nice staff. Breakfast was good and they have an inside garden. It is posible ti parking the car in front of Hotel , on the blue line. In night was quiet, but cold inside of room.

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Thank Simona P
Simone C, Direttore at Hotel River, responded to this review

Dear Guest, thanks a lot for sharing your experience at our Hotel River; many thanks. We are happy that you enjoyed the stay and we look forward to welcoming back soon again. Sincerely Simone Canessa Hotel Manager LHP Hotel River - Florence

Reviewed 19 October 2016 via mobile

After getting delayed flying out we didn't arrive at the hotel until about 10pm. The night staff were amazing and rang a local restaurant for us to ensure that we got something to eat. The rooms are very modern, clean and well equipped. Breakfast is continental, but with a lot of options on offer. All the staff were very helpful...

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Helpful?
Thank Emma R
Simone C, Direttore at Hotel River, responded to this review

Dear Guest, we really thank you for staying at the Hotel River and for sharing your experience on Tripadvisor. We truly appreciate your well detailed review and we are glad to hear that you enjoyed your stay. Thanks a lot again and we look forward to welcome you again very soon. Sincerely Simone Canessa Hotel Manager LHP Hotel River -Florence

Ashington, United Kingdom
Reviewed 19 October 2016 via mobile

Well situated hotel for seeing all areas of Florence. Friendly staff. Room a bit dated but very clean.great breakfast with plenty of choice. Would recommend a stay here. Only down side no tea or coffee facilities.

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Thank Avril1957
Simone C, Direttore at Hotel River, responded to this review

Dear Guest, we really thank you for choosing our hotel for you recent stay in Florence and we also thank you for sharing your experience on the Tripadvisor community; we have really appreciated your nice review. Thank you for your kindness and we hope you come back soon again. Simone Canessa Hotel Manager LHP Hotel River - Florence

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Staying in Santa Croce

Neighbourhood Profile
Santa Croce
Stop and stare at the beauty and symmetry of the Basilica of Santa Croce any time day or night. Unraveling around it are a number of architectural and artistic masterpieces, from the Synagogue to the Central National Library. As a hub for young people, the area gets busy with people who want to have fun: a continuous flow of tourists and locals become animated by songs and dances.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Breakfast
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Breakfast
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Hotel River

Address: Lungarno della Zecca Vecchia 18, 50122, Florence, Italy (Formerly BEST WESTERN Hotel River)
Region: Italy > Tuscany > Province of Florence > Florence > Santa Croce
Price Range: RM408 - RM962 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel River 4*
Number of rooms: 38
Reservation Options:
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Also Known As:
River Hotel Florence
Hotel Style:
#60 Luxury Hotel in Florence
#108 Romantic Hotel in Florence
#125 Family Hotel in Florence
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Questions & Answers

Here's what travellers have asked, with answers from Hotel River staff and other travellers.
15 questions
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Questions? Get answers from Hotel River staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on 3rd floor and up are newer/renovated”
 of 5 bubbles 924henryt, 22 Nov 2016 | Read review
“ask for rooms on the 4th floor”
 of 5 bubbles 437miriamk, 30 Oct 2016 | Read review
“higher floors appear to have the better rooms. You'd probably need to upgrade though”
 of 5 bubbles 2Rs-geos, 28 Oct 2016 | Read review
“Fourth floor rooms overlooking the river have a balcony. Very nice”
 of 5 bubbles JimB451, 1 Oct 2016 | Read review
“we had 105, no view from the window but quiet”
 of 5 bubbles Flumpiter, 17 Sep 2016 | Read review
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