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Santa Maria Novella Hotel

1,726 reviews
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Traveller (881)
Room & Suite (512)
Dining (84)
Overview
  • Excellent71%
  • Very good24%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“train station”(211 reviews)
“marble bathroom”(41 reviews)
“beautiful hotel”(70 reviews)
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Room Service
Suites
Bar/Lounge
4.0 Star Hotel
All hotel details
Offers from Santa Maria Novella Hotel
Special Offer: Package Deal
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,726)Write a Review
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Traveller rating
842
285
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7
10
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842
285
39
7
10
Show reviews that mention
All reviewstrain stationmarble bathroombeautiful hotelroom overlooking the piazzabeautiful piazzabreakfast roomsarriving by trainwithin walking distancejunior suiteroof terracebeautiful roomperfect locationshort walkfavorite hotelmajor attractionssitting roomexcellent breakfast
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11 - 15 of 1,183 reviews
Reviewed 7 December 2017

We liked the hotel and compliment all concierges and front desk staff. The room was nice size, but the layout was not great...it was just inches from bed to the bathroom door. Little shelf space in small bathroom. TV maybe medium-small size and was on...More

Thank mbf18
Response from SMNovella, The Management at Santa Maria Novella HotelResponded 10 January 2018

Dear Guest, thank you very much for taking time to review our Hotel Santa Maria Novella. We are glad to know that you liked our hotel, its location and that the service of our front desk staff met your expectations. We are sorry to read...More

Reviewed 3 December 2017

The hotel is in a good location. near most things you would want to see. It is also well located to the train station. the decor is very rich and has a really nice feel. The bar was really nice and the breakfast was delicious...More

Thank JRD49
Response from SMNovella, The Management at Santa Maria Novella HotelResponded 7 January 2018

Dear Guest, thank you for your reviewing our Hotel Santa Maria Novella. We are pleased to read tht you found our hotel well located and nicely decorated. We are also delighted to know that you liked our bar and our buffet breakfast. Hoping to welcoming...More

Reviewed 28 November 2017

My husband and I recently stayed here and really enjoyed our experience. I was informed by Expedia, that because I am Gold+ a bottle of wine would be waiting for us. The hotel was a little hard to find as it doesn't have a sign,...More

Thank craigeelinks
Response from SMNovella, The Management at Santa Maria Novella HotelResponded 3 December 2017

Dear Guest, thank you for taking time to review our Hotel Santa Maria Novella. We are happy to know that you had such a nice experience in our hotel and that you enjoyed your room and appreciated the services offered by the hotel such as...More

Reviewed 19 November 2017

This is a good value hotel with nicely decorated rooms. It is in a convenient location in Florence. The furniture is nicely maintained. The breakfast is good. The prices are fair. I would have preferred to stay somewhere more upscale. It can get noisy during...More

1  Thank SimbaTheExplorer
Response from SMNovella, The Management at Santa Maria Novella HotelResponded 3 December 2017

Dear Guest, thank you for reviewing our Hotel Santa Maria Novella. We gladly read that you found our hotel conveniently located and well maintained and that you liked the decòr of our rooms. With our Best Regards, Hotel Santa Maria Novella, The Management

Reviewed 13 November 2017

The service was terrible (except for Lisa of front desk). The man at the reception had the audacity to ask my husband to come down to get the adapter he had requested. We asked for some water and they didn't bring it for nearly 2...More

1  Thank Menonsu
Response from SMNovella, Front Office Manager at Santa Maria Novella HotelResponded 28 November 2017

Dear Guest , we thank you for taking time to review our hotel even if we are really sorry to read that you did not enjoy properly your stay with us. We normally receive very good comments on our staff service and we apologize if...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Bar/Lounge
Free High Speed Internet ( WiFi )
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Room amenities
Air Conditioning
Minibar
Things to do
Bar/Lounge
Fitness Centre with Gym / Workout Room
Details
Price range
US$164 - US$517 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#25 Business Hotel in Florence
#27 Luxury Hotel in Florence
#27 Family Hotel in Florence
#29 Romantic Hotel in Florence
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$164 - US$517 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#25 Business Hotel in Florence
#27 Luxury Hotel in Florence
#27 Family Hotel in Florence
#29 Romantic Hotel in Florence
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (881)
Room & Suite (512)
Dining (84)
Pool & Beach (1)
Amenities (15)
Family and Play Areas (6)
Business Centre & Event Rooms (1)
Nearby
Santa Maria Novella
Santa Maria Novella train station welcomes the
majority of the people arriving in Florence, which
might explain the hectic pace. Commuters and tourists
come across the constant hustle and bustle of the
station before exiting, taking a few steps and
stopping amazed in Piazza di Santa Maria Novella. It
is impossible not to admire the the square, housing
one of the most charming basilicas in Florence. The
...More
Questions & Answers
Ask a question
Jozef R
9 December 2017|
Answer
Response from George K | Reviewed this property |
Gym is in the basement and i don't think there is parking onsite. maybe contact the reception? their service is 2nd to no one.
0
Votes
our_joy
30 October 2017|
AnswerShow all 3 answers
Response from hbceci | Reviewed this property |
Yes, small room with a couple of cardio machines. Not a full gym, just something to work off a few calories...
0
Votes
MarylandFamily6
22 August 2017|
Answer
Response from freddyfly365 | Reviewed this property |
Sadly (and now a bit late) from here i could not but when i travel i always use google maps. Internet is pretty cheap now once you organise the right tariff and network. I think most hotels in the area (and most areas... More
0
Votes
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Room Tips
"Be sure to face the square"
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"view of the St. Maria Novella Cathedral if possible."
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"Top Floor with a view - unbelievable."
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"This was hotel was in our preplanned Italy package and was in a fantastic location and overall a lovely hotel."
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