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    Relais Santa Croce

    Via Ghibellina 87, 50122, Florence, Italy
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    06/08/2017 07/08/2017
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    US$394US$482
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    Traveller (258)
    Room & Suite (333)
    Dining (45)
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    Overview
    • Excellent73%
    • Very good17%
    • Average6%
    • Poor2%
    • Terrible2%
    Travellers talk about
    Free Wifi
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Concierge
    Pets Allowed
    Wheelchair Access
    Meeting Rooms
    Dry Cleaning
    Babysitting
    5.0 Star Hotel
    All hotel details
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    Helvetia & Bristol Hotel
    550 reviews
    #135 of 411 hotels in Florence
     
    Hotel Savoy
    1,000 reviews
    #28 of 411 hotels in Florence
     
    Hotel Regency
    342 reviews
    #149 of 411 hotels in Florence
     
    Golden Tower Hotel & Spa
    1,202 reviews
    #16 of 411 hotels in Florence
     
    Rooms
    6 Aug7 Aug
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (408)
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    There are newer reviews for Relais Santa Croce
    See the most recent reviews

    11 - 15 of 243 reviews

    Reviewed 1 June 2017 via mobile

    We've visited Florence in February and stayed 2 nights at Relais Santa Croce.what a wonderful place. The interior was amazing and the staff was very welcoming and accommodating. We were welcomed and offered some water and a glass of prosseco . After they walked us...More

    Thank tsvetelinabenova
    Response from Marco D, Direttore at Relais Santa CroceResponded 5 June 2017

    Dear Guest, I would like to thank you for the beautiful words about our Hotel and staff. We are all very happy to hear that we made your stay an unforgettable one. Arrivederci, a presto. Marco Del Lama Hotel Manager Relais Santa Croce, Firenze

    Reviewed 1 June 2017

    First the positives. The hotel is in a good location. The public areas are beautiful and the front of staff are polite and very helpful. Unfortunately, the rest was all rather a let-down. Our room was small and not worthy of a 5-star hotel rating....More

    Thank RJM1
    Response from Marco D, Direttore at Relais Santa CroceResponded 5 June 2017

    Dear Guest, I feel truly sorry to hear that your stay with us was not completely up to your expectations. I carefully read your comments and I feel bad because in this case we were not able to convert your dissatisfaction in a positive way....More

    Reviewed 24 May 2017

    Beautiful lobby and great staff. Was very disappointed at the condition of the bathroom. It is in desperate need of a renovation. The shower was very small and water didn't drain resulting in water accumulating and overflowing. Water stains were throughout the back. Arriving for...More

    1  Thank laurieloulou2017
    Response from Marco D, Direttore at Relais Santa CroceResponded 26 May 2017

    Dear Guest, I would like to thank you for sharing your experience on Tripadvisor. I am glad to hear that you liked our Lobby and you appreciated our Staff. Unfortunately, we were informed about the issues your experienced only upon check out and I regret...More

    Reviewed 21 May 2017

    This was our first time in Florence and we enjoyed our stay at Relais Santa Croce. Most of the staff was very attentive, from the handwritten note we received in our room at check in to the gracious assistance with directions etc. I will say...More

    1  Thank Stacy L
    Response from Marco D, Direttore at Relais Santa CroceResponded 23 May 2017

    Dear Guest, thank you very much for your precious feedback. I am very glad to hear that you enjoyed your stay with us and I can reassure you that we ware doing our best to keep up our quality standards and service. I hope to...More

    Reviewed 17 May 2017 via mobile

    As always, arriving at the Relais Santa Croce is like coming home to Florence. From the staff (Cosimo, Flora, Annalinda(?), Cristopher, Raphael) and I know I have forgotten many others made our stay perfect. Nothing could have been better, from check in, to housekeeping, to...More

    Thank grifthom
    Response from Marco D, Direttore at Relais Santa CroceResponded 18 May 2017

    Dear Guest, I would like to thank you for staying again with us and for the beautiful words about our Hotel and Staff. We are all very happy to hear to that you felt at home and we hope to see you soon again. Arrivederci,...More

    Helvetia & Bristol Hotel
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    1,202 reviews
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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Restaurant
    • Room Service
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Airport Transportation
    • Dry Cleaning
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Meeting Rooms
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Restaurant
    • Bar/Lounge
    Details
    • Price range
    • US$302 - US$848 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #15 Business Hotel in Florence
    • #67 Luxury Hotel in Florence
    • #67 Romantic Hotel in Florence
    • #94 Family Hotel in Florence
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 24
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotels.com, Travelocity, Priceline, World Independent Hotel Promotion, Hotwire, Cheap Tickets, Agoda and HotelQuickly so you can book your Relais Santa Croce reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Italy >
    • Tuscany >
    • Province of Florence >
    • Florence >
    • Santa Croce
    • Also Known As
    • Relais Santa Croce Florence ,
    • Relais Santa Croce Hotel Florence
    Add Photo Photos
    Traveller (258)
    Room & Suite (333)
    Dining (45)
    Hotel & Grounds (210)
    Bathroom (16)
    Business Centre & Event Rooms (16)
    Nearby
    Santa Croce
    Stop and stare at the beauty and symmetry of the
    Basilica of Santa Croce any time day or night.
    Unraveling around it are a number of architectural and
    artistic masterpieces, from the Synagogue to the
    Central National Library. As a hub for young people,
    the area gets busy with people who want to have fun: a
    continuous flow of tourists and locals become animated
    by songs and dances.
    ...More
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    Nearby Attractions
    Basilica di Santa Croce
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    Ask a question
    Questions & Answers
    Fernando P
    15 May 2017|
    AnswerShow all 2 answers
    Response from Marco D | Property representative |
    Dear Guest, thank you so much for your interest on Relais Santa Croce. We would be more than glad to send you our proposal for one of our wonderful Junior Suite. Our hotel is part of an historical palace and all our rooms... More
    0
    Votes
    Google Translation
    bambamabe
    2 February 2017|
    Answer
    Response from Marco_Del_Lama | Property representative |
    Dear Bambamade, Good evening from Relais Santa Croce! From the airport there are two choices. the first one is a simple Taxi service available just outside of the building, the second one is to arrange a private transfer... More
    0
    Votes
    Google Translation
    bambamabe
    2 February 2017|
    Answer
    Response from Deb G | Reviewed this property |
    I'm not sure. We either walked or took a cab. The staff was kind enough to arrange for a cab to come and get us.
    0
    Votes
    Room Tips
    "3rd floor with balcony"
    Read review
    "Some rooms have a view of Santa Croce, which is magnificent at night!"
    Read review
    "Request a room with a view"
    Read review
    "Book early"
    Read review
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