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Universo

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482 Reviews from our TripAdvisor Community

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Showing 201: English reviews
Sydney
Reviewed 14 May 2016 via mobile

I stayed in a single bedded room, so it was small. The room was also very dark. Breakfast was included but had very basic variety. The location however was perfect. 2 min walk from the train station and it only took 5 minutes to walk into the main Piazza and the Duomo. Ponte Vecchio just 20 minutes walk.

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1Thank harveytraveller
Lewis Center, Ohio
Reviewed 5 May 2016

As an avid tripadvisor reader please do not stay here. My husband and I stayed here for 2 nights during our 2 week adventure of Europe. Our room was right across the hall from the breakfast area, this was our first redflag. The room was dark and even painted black and we managed to kill 3 mosquitoes within minutes. If...

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Thank Kimberly M
London
Reviewed 3 May 2016

Stayed for three nights in April/May for a friend's wedding. The positives: The hotel staff are really friendly (reception is open 24hrs, very knowledgeable and helpful, breakfast buffet ran out of pastries so staff went out to buy more). The location is great, being so close to the railway station. The room we had (number 26) was huge and overlooked...

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Thank Kellois
Brookings, Oregon
Reviewed 28 April 2016

We just arrived in Florence after a beautiful stay at a 3 star hotel in Venice. We were given our key to a "standard" room. The room was dark. You could not read anything even in the afternoon with all the lights on. There was no place to unpack any clothes. But that did not really matter because you could...

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1Thank rcoelheim
Oslo, Norway
Reviewed 25 April 2016 via mobile

Smack dab in the middle of everything, this hotel is all you really need. If you dont order "with a view" you might end up with a room facing the back yard (at least it is shielded from all the noises of the city, wich is a good thing). Clean rooms and friendly, helpful staff. As a 3-star hotel, this...

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Thank Londontourists2015
New Orleans, Louisiana
Reviewed 18 April 2016

We were in Florence for only two nights. This hotel is only about a 5 minute walk from the train station and provides easy access to most if not all the great sights in Florence! The staff is not only professional...but very courteous and friendly. Wi-Fi works well and their breakfast better than average. Our room was the smallest we...

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Thank Mark P
Gold Coast, Australia
Reviewed 6 March 2016

Venice to Florence a very long journey by train that was very different but when your plane is on strike and you can only find a different way of getting somewhere, well you take it and find it. Get insurance it is worth the extra money for worse case scenarios.

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1Thank Tiphaine K
Chapel Hill, North Carolina
Reviewed 19 December 2015

Location is perfect! Excellent staff -- very helpful and accommodating. Offered to make breakfast to-go for us at 4am! They also let us check in early and upgraded our room for free. Downside: you have to pay for wifi (only 6Euro) and the elevator is old and somewhat unstable. Overall a great place if you are on a budget

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1Thank Caroline H
Lisbon, Portugal
Reviewed 23 November 2015 via mobile

  PORTUGUÊS  Good value hotel.Very confortable.I stayed in a room with a balcony overlooking the Piazza SMN, which I strongly recommend.Breakfast is good and included.Animals are accepted,something every hotel shoul do.

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1Thank Quaque
Cape Town Central, South Africa
Reviewed 2 November 2015

Stayed at Hotel Universo because it suited our budget and was in a good location. The location was the only positive thing about this hotel. The actual hotel is grungy green inside with poor lighting. Staff are unfriendly and unhelpful. Wifi is NOT FREE. The bathrooms where small, shower looked a bit dirty. The breakfast was very basic.

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1Thank Ssader

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Staying in Santa Maria Novella

Neighbourhood Profile
Santa Maria Novella
Santa Maria Novella train station welcomes the majority of the people arriving in Florence, which might explain the hectic pace. Commuters and tourists come across the constant hustle and bustle of the station before exiting, taking a few steps and stopping amazed in Piazza di Santa Maria Novella. It is impossible not to admire the the square, housing one of the most charming basilicas in Florence. The area has plenty of local spots to taste Tuscan specialties, but don’t stop in the main streets alone; the narrower side streets always ensure satisfaction. The huge Parco Delle Cascine provides a solution to the need for a green area as well as a historic welcome in the form of a bronze statue of King Vittorio Emanuele II riding a horse.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
About the property
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Breakfast
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Universo

Address: Piazza di Santa Maria Novella 20, 50123, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Price Range: RM304 - RM813 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Universo 3*
Number of rooms: 42
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Also Known As:
Universo Hotel Florence
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Questions & Answers

Here's what travellers have asked, with answers from Universo staff and other travellers.
2 questions
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San Francisco, California
3 months ago

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Questions? Get answers from Universo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for rooms with balcony on the upper floors with piazza views.”
 of 5 bubbles NYChichi, 14 Oct 2016 | Read review
“As beforehand for a quiet room when you book”
 of 5 bubbles doreenf852, 20 Sep 2016 | Read review
“if you have use this hotel, avoid rooms on inside, Prefer rooms facing front.”
 of 5 bubbles Vinaayak, 24 Jul 2016 | Read review
“Higher floors are being renovated - stay there if you can!”
 of 5 bubbles joannasG541II, 18 Jul 2016 | Read review
“room with view”
 of 5 bubbles Vangelis89, 21 Jun 2016 | Read review
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