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AC Hotel Firenze

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AC Hotel Firenze
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1,099 Reviews from our TripAdvisor Community

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Showing 587: English reviews
Sao Paulo, SP
Level Contributor
13 reviews
4 hotel reviews
Reviewed yesterday NEW via mobile

The hotel is located at 15 min walk from the Firenze S.M.N. Station. If you prefer, you can take a bus. Taxi rides are around 12 - 15 euros. Per the staff, during winter or cold days the hotel offers only heating, there is no air conditioning!! Can you imagine how hot it becomes a hotel room with everything closed... More 

Helpful?
Thank Babywombat_br
2 reviews
Reviewed 1 week ago via mobile

We stayed at this hotel Thanksgiving week. Very handy location for Firenze SMN. Breakfast buffet is a little limited, but at 14 Euro, not a bad price. Hotel not too far from tourist sites/old city, but a bit of a walk. Tram nearby takes you to the train station and everything is fairly close from there. Taxis do not wait... More 

Helpful?
Thank AXAlander
Level Contributor
10 reviews
3 hotel reviews
Reviewed 1 week ago via mobile

When I first saw AC Hotel from a distance, it struck me more as an office than a hotel. However, its interior changed my mind. The rooms were functional and modern. Service provided by the concierge and room service were good too. My only slight gripes were 1) no air conditioning (I spose it is due to the winter period).... More 

Helpful?
Thank Darren G
Red Bank, New Jersey
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

The hotel and the staff are great. The rooms were extremely nice and modern. The only issue was that it is a bit of a walk to get into the center of the city. We would average about a 30 min. walk to Ponte Vecchio. Would stay again, however, for the value and the comfort.

Helpful?
Thank rbgolf14
New York City, New York
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 2 weeks ago

I usually stay here when I am in Florence, but to be honest, the only reason is because of my Marriott points. It's convenient for me as I normally will pick up a car rental at airport the next day (very close to airport). For my trip this past October, a word of warning to those who expect AC. You... More 

Helpful?
1 Thank Marcella202014
acfirenze, Front Office Manager at AC Hotel Firenze, responded to this review

Dear Guest thanks for your feedback that help us to grow and to improve. We apologize for the inconvenience due to the lack of air conditioning. In Italy unfortunately the law does not allow to keep it in operation in October. Ac Firenze hotel is not located in downtown, but is far only 1,50 km. To get to the center... More 

Wisconsin
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 weeks ago

The room was comfortable and very clean. Front desk was friendly and accommodating. We arrived at 11 AM after an overnight flight. They held our bags while we went for lunch, and our room was ready when we returned. I knew from the website breakfast wasn't included, despite my platinum status, so I wasn't disappointed. They did provide 2 glasses... More 

Helpful?
1 Thank caranbob
Phoenix, Arizona
1 review
Reviewed 3 weeks ago

Amenities of the hotel stated that they had Air Conditioning at the hotel. They do, but they turned it off in October. They said open your window if you are warm. That should be totally wrong from a Marriott property!!

Helpful?
Thank edwarnke
acfirenze, General Manager at AC Hotel Firenze, responded to this review

Dear customer, Thank you for choosing Ac Hotel by Marriott. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issue about the temperature of the room. Our system can not have on in the same period heating... More 

Montclair, New Jersey
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 weeks ago

I have stayed in at least 30 hotels in my travels, ranging from 2 to 5-stars. This hotel, which is supposed to be a 4-star, was the worst. I stayed with my husband for 4 long, awful nights during an Italian vacation. The staff was unhelpful, even rude at times. The room was tiny. You had to squeeze between the... More 

Helpful?
1 Thank Bonnie B
acfirenze, General Manager at AC Hotel Firenze, responded to this review

Dear customer Thank you for choosing AC Hotel by Marriott. We are very sorry to hear that the stay at our property was unsatisfactory. Please accept our sincere apologies for the inconvenience. With regard to special benefits for Elite Members, in AC Hotels breakfast are not included, as you can check in the Terms and Conditions Section of our website.... More 

Hyderabad, India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

Situated at great location, 5 mins walk from Santa Maria Novella station and close to Tram & several Bus routes (City & Suburban). Most attractions, riverbank & City Center are within 10-15 mins (walking distance for an avid traveler). Rooms were clean & tidy though the walls seem to be thin & one could hear people from adjacent rooms.

Helpful?
Thank Atman K
San Antonio, Texas
Level Contributor
461 reviews
137 hotel reviews
common_n_hotel_reviews_1bd8 195 helpful votes
Reviewed 4 weeks ago

First, there is some disconnect between the AC Hotel Chain that Marriott has acquired over the last few years it seems. As with other reviews I read, they did not upgrade or throw in breakfast for my wife and I during our Anniversary vacation. When asked they stated the same as with the other reviewers "not included" even with the... More 

Helpful?
Thank RetiredArmyRANGER

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Minibar
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
AC Hotel Firenze is located near Porta al Prato Station and Leopolda Station Exhibition Centre. Just 10 minutes walking distance or 5 minutes by tram from Santa Maria Novella Station and historic centre of Florence allows you to live the art experience of a lifetime. Michelangelo's David, Giotto's Tower, Uffizi, Piazza della Signoria, Neptune Fountain, Ponte Vecchio and Pitti Palace are just minutes away. This modern Firenze hotel offers an array of services that provide you comfort and relaxation beyond expectations: in-room safety-box, mini bar, 24h room service, WiFi Internet, and restaurant. After a stop in the fitness centre, sample a selection of international dishes in the contemporary setting of the restaurant, where Chef Vincenzo Crapa will delight your senses. AC Hotel Firenze is also a fantastic choice for holding seminars, business meetings, conventions, and any other type of event. Right Next to the Opera di Firenze Theater and Maggio Fiorentino ... more   less 

Additional Information about AC Hotel Firenze

Address: Via Luciano Bausi, 5, 50100, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence
Price Range: RM397 - RM951 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — AC Hotel Firenze 4*
Number of rooms: 119
Reservation Options:
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Also Known As:
Ac Firenze Florence
Ac Firenze Hotel Florence
Ac Hotel Florence
Ac Hotels Florence
Hotel Style:
#86 Luxury Hotel in Florence
#99 Business Hotel in Florence
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Questions & Answers

Here's what travellers have asked, with answers from AC Hotel Firenze staff and other travellers.
13 questions
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Questions? Get answers from AC Hotel Firenze staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from the sunny side of hotel!”
 of 5 bubbles edwarnke, 9 Nov 2016 | Read review
“A higher floor gives you a better view of the neighborhood”
 of 5 bubbles blackpearl1234, 28 Sep 2016 | Read review
“If you're Marriott Gold, don't expect to get your room preference.”
 of 5 bubbles FLTennis1, 25 Sep 2016 | Read review
“On the old train station side.”
 of 5 bubbles VacationerSeattle, 25 Sep 2016 | Read review
“Good luck - we did had a very nice roon”
 of 5 bubbles 136annetted, 14 Sep 2016 | Read review
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