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AC Hotel Firenze

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AC Hotel Firenze
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1,126 Reviews from our TripAdvisor Community

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Dallas, Texas
Reviewed 4 days ago NEW

This hotel is a marriott brand. But its not a marriott level hotel. The place is clean but the rooms are super tiny, perhaps the nosiest hotel i eve stayed at when it comes to hearing doors slam, people stomping above you, etc. You also get 0 perks for being a lifetime platinum member here. The hotel is also a...

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Helpful?
Thank bdist2000
acfirenze, General Manager at AC Hotel Firenze, responded to this review

Dear customer Thank you for sharing your experience. We are very sorry to hear that the stay at our property was unsatisfactory. Please accept our sincere apologies for the inconvenience. Marriott has very different brands in its more than 5,000 hotels, of course the structure you can find in an Westin, JW or Renaissance Hotel is very different from what...

Playas del Coco, Costa Rica
Reviewed 1 week ago

I have 3k nights in Marriott hotels and am a lifetime platinum member. The rooms are OK, but the service was poor. Room was very warm, no a/c during the winter months and opening the windows to the street/station was noisy, even on a high floor. No sleep, the front desk laughed when we asked for a fan (said they...

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Helpful?
Thank ChadL_CR
acfirenze, General Manager at AC Hotel Firenze, responded to this review

Dear customer, Thank you for share with us your experience in the Hotel. We are very sorry to hear that the stay at our property was unsatisfactory. Please accept our sincere apologies for the inconvenience. As you know, Marriott has very different brands in its more than 5.000 hotels, of course the services and facilities you can find in an...

Reviewed 2 weeks ago

I am a Platinum Member of Marriott and when I read one of the other reviews on here about this hotel I had to respond. It is not an American Marriott, just as a Marriott in England is not. On previous trips to Florence, 2 or 3 times a year for the last 5 years, I would stay in more...

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Helpful?
Thank Mark O
Reviewed 3 weeks ago

it is a very new hotel so all the rooms are nicely decorated and well equipped. Free Italian newspapers a the reception are also available. Good continental breakfast with variety of food. The hotel has a convenient garage underneath with direct access to the rooms or reception by elevators. In close proximity to a park with several sport and outdoor...

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Thank Giuseppe B
Mayaguez, Puerto Rico
Reviewed 4 weeks ago

First, I want to say that we are Gold Members of Marriott's Hotels, so we've spent a lot of nights in different Marriotts around the world and that's why we choose this Hotel. We arrive at the evening and there's no one to help us with our bags and no valet parking either. As Gold members, we have breakfast included...

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Helpful?
Thank Zaphira13
acfirenze, Manager at AC Hotel Firenze, responded to this review

Dear Customer, Thank you for taking the time to share your experience with the AC Hotel Firenze. Actually our hotel applies our brand standards as well as rules and conditions established for us, Elite Members don't have the breakfast included in AC Hotels as in other Brand of Marriott. We are really sorry to hear this does not meet your...

Boston, Massachusetts
Reviewed 4 weeks ago

For those unfamiliar with AC hotels they are a Spanish chain bought by Marriott. They are modern, efficient, and reasonable priced. No frills, yet decor and amenities that are above this level hotel. August is a miserable time to be in Florence - hot and crowded. The first thing noticed is the air conditioning works exceptionally well. Front desk staff...

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Thank PortableWheels
Cardiff, United Kingdom
Reviewed 4 February 2017

I stayed in this hotel on business for five nights whilst attending a training course. The room cost was reasonable at around 120 euros including taxes. The hotel is located about 15 minutes walk from the historic city centre and a 25 euro taxi ride from the airport. The reception staff were helpful and friendly, but be aware that you...

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Helpful?
Thank Maddog186460
acfirenze, General Manager at AC Hotel Firenze, responded to this review

Dear customer. Thank you for choosing Ac Hotel by Marriott. We appreciate your feedback, which help us to improve in the future. I also inform you that during the month of July we will make some changes of furniture in the bar area to make it much more welcoming and more appreciated by our guests. We remain at your disposal...

Fremont, United States
Reviewed 18 January 2017

This is not a hotel for a room with a view of beautiful Florence but very comfortable, smells and feels brand new, best location and best place to rest after exploring the city! The front desk was ultra helpful in helping us with reservations for the various tours and tips on main attractions.

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1Thank 526debasishg
Reviewed 8 January 2017 via mobile

Nice, modern and clean with helpful staff. This a typical euro-modern hotel with comfortable rooms. It is a 15 minute walk to the city center. A cab ride to the center is €10-15, but considering the low cost of the rooms it was a bargain. The helpful staff were a plus. The staff directed us to several outstanding restaurants and...

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Helpful?
1Thank Peter H
Bedford, NH
Reviewed 2 January 2017

The staff at this hotel wasn't too helpful. There are not brochures and they don't include breakfast for the Marriott gold members. The location is ok. For the colder weather it was too far to walk with children. They call taxis for you, but there is a surcharge of $2.00 in addition to the fare. I guess the hotel gets...

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Helpful?
Thank Luz F
acfirenze, Front Office Manager at AC Hotel Firenze, responded to this review

Dear Mrs Luz Thank you for choosing Ac Hotel by Marriott and thank you for your comment that helps us to grow and improve. We are very sorry to hear that the stay at our property was unsatisfactory. About the special benefits for Elite Members, in AC Hotels breakfast are not included, as you can check in the Terms and...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
AC Hotel Firenze is located near Porta al Prato Station and Leopolda Station Exhibition Centre. Just 10 minutes walking distance or 5 minutes by tram from Santa Maria Novella Station and historic centre of Florence allows you to live the art experience of a lifetime. Michelangelo's David, Giotto's Tower, Uffizi, Piazza della Signoria, Neptune Fountain, Ponte Vecchio and Pitti Palace are just minutes away. This modern Firenze hotel offers an array of services that provide you comfort and relaxation beyond expectations: in-room safety-box, mini bar, 24h room service, WiFi Internet, and restaurant. After a stop in the fitness centre, sample a selection of international dishes in the contemporary setting of the restaurant, where Chef Vincenzo Crapa will delight your senses. AC Hotel Firenze is also a fantastic choice for holding seminars, business meetings, conventions, and any other type of event. Right Next to the Opera di Firenze Theater and Maggio Fiorentino ... more   less 

Additional Information about AC Hotel Firenze

Address: Via Luciano Bausi, 5, 50100, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence
Price Range: RM509 - RM1,120 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — AC Hotel Firenze 4*
Number of rooms: 119
Reservation Options:
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Also Known As:
Ac Firenze Florence
Ac Firenze Hotel Florence
Ac Hotel Florence
Ac Hotels Florence
Hotel Style:
#88 Luxury Hotel in Florence
#100 Business Hotel in Florence
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Questions & Answers

Here's what travellers have asked, with answers from AC Hotel Firenze staff and other travellers.
13 questions
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Questions? Get answers from AC Hotel Firenze staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book room with breakfast regardless of Marriott status. Not free here.”
 of 5 bubbles 11marko, 9 Mar 2017 | Read review
“Front desk staff will do it for you!”
 of 5 bubbles 526debasishg, 17 Jan 2017 | Read review
“buy the firenze card and skip the lines ...for my trip was a great diference !!!!”
 of 5 bubbles , 13 Dec 2016 | Read review
“Stay away from the sunny side of hotel!”
 of 5 bubbles edwarnke, 9 Nov 2016 | Read review
“A higher floor gives you a better view of the neighborhood”
 of 5 bubbles blackpearl1234, 28 Sep 2016 | Read review
5 of 5