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Grand Hotel Palazzo - MGallery by Sofitel

457 reviews
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Traveller (390)
Room & Suite (214)
Dining (64)
Overview
  • Excellent43%
  • Very good28%
  • Average13%
  • Poor8%
  • Terrible8%
Travellers talk about
“rooftop pool”(5 reviews)
“top floor”(7 reviews)
“junior suite”(3 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
5.0 Star Hotel
All hotel details
Rooms
24 Dec25 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (457)Write a Review
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All reviewsrooftop pooltop floorjunior suitesea frontgrand old ladya flat screen tvdeep bathtubfacing the seathe bed was extremely comfortableexecutive chefrestaurant barwelcome giftfleetway travelbusiness meetingplatinum memberbusy portstayed at this hotel for nights
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1 - 5 of 122 reviews
Reviewed 3 weeks ago via mobile

The outside of the hotel and room view was best part of stay. The walls of room were scuffed. Bathroom shower floor was gross. Room was drab. Old/warn bedding. Room wasn’t as clean as it could have been. Customer service could be improved as well...I...More

1  Thank Cishawn R
Response from Mariapia D, Direttore at Grand Hotel Palazzo – MGallery by SofitelResponded 2 weeks ago

Dear Guest, thanks for your review. Your score is very low and I'm sorry you did not feel good. The room is clean, the property is historic and the staff is young, welcoming and professional. If you come back to us you will be welcome.

Hotel's Favourite
Reviewed 28 June 2017 via mobile

My wife and I stayed at the Grand Hotel Palazzo in Livorno for two nights. The establishment is a regal sort of hotel that most likely once served the aristocracy. Its ceilings are vaulted; its common rooms columned. Our room was spacious and comfortable, complete...More

2  Thank Eyeforu
Response from Mariapia D, Direttore at Grand Hotel Palazzo – MGallery by SofitelResponded 1 July 2017

Dear guest, thanks for your review and for your time. I'm glad that your stay was positive and I hope you will come back to visit us. We are waiting for you! Regards,

Reviewed 4 weeks ago

Check out yesterday morning, unwillingly, but holidays are over. As we promised we both came back for vacation.... 9 days long.....we would immediately come back.... I really cannot understand what people complaints in other rewies.... Reception on our arrival remembered our names and welcomed us...More

Thank HDMANAGER2014
Response from Mariapia D, Direttore at Grand Hotel Palazzo – MGallery by SofitelResponded 3 weeks ago

Dear Guest, thanks a lot for your kindly review. I hope that you'll come back to visit us. We are here for you! Best regards,

Reviewed 4 weeks ago via mobile

Upon arrival one has a realisation of palacial opulence grandiose settings and past and present history that is sencond to none. Staff on reception or in the dinning section are charming polite and more than willing to make your stay as best as possible. Room...More

1  Thank Sevendials7007
Response from Mariapia D, Direttore at Grand Hotel Palazzo – MGallery by SofitelResponded 4 weeks ago

Dear Guest, thanks a lot for your review. I hope that you'll came back to visit us. Best regards,

Reviewed 5 November 2017

Beautiful location on the lungomare overlooking the famous Piazza Mascagni. The bed was extremely comfortable and the rooms are spacious, clean and freshly decorated and offers all comforts. The welcome was warm and corteous in the chic lobby and we were offered a small welcome...More

Thank Daniela0105
Response from Mariapia D, Direttore at Grand Hotel Palazzo – MGallery by SofitelResponded 6 November 2017

Dear Guest, thanks a lot for your kindly review. I hope that you'll come back to visit us. We are here for you! Best regards,

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Traveller (390)
Room & Suite (214)
Dining (64)
Pool & Beach (26)
Hotel & Grounds (357)
Bathroom (17)
Business Centre & Event Rooms (11)
About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Pool
Restaurant
Room Service
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Business Centre with Internet Access
Airport Transportation
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Dry Cleaning
Concierge
Breakfast included
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Outdoor pool
Details
Price range
US$121 - US$454 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Livorno
#1 Romantic Hotel in Livorno
#2 Luxury Hotel in Livorno
#2 Business Hotel in Livorno
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$121 - US$454 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Livorno
#1 Romantic Hotel in Livorno
#2 Luxury Hotel in Livorno
#2 Business Hotel in Livorno
Room types
Suites, Non-Smoking Rooms
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