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Hotel Universo

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Hotel Universo
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449 Reviews from our TripAdvisor Community

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Showing 250: English reviews
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 24 July 2015

We booked this hotel for its proximity to the Lucca Summer festival: it IS adjacent to the square which is the venue for the music so if you arrive in July expect everywhere to be busy and for the music from gigs to go on until the late evening. On arrival, we were "upgraded" to a Junior Suite which had... More 

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1 Thank ChrisArmstrong
Modena, Italy
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 July 2015

I have been at Hotel Universo a few times in these last years, always for the Lucca Summer Festiva, beacuse of the perfect position in front of the square where the concerts take place. I always though that the Hotel was overrated for the quality of the rooms but this time I have been shocked by the the careless management... More 

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Thank g b

Travellers are raving about these Lucca hotels

Warrington
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 10 July 2015

Hotel is ideally located in centre of beautiful Lucca. Yes its a little dated and possibly could do with new carpets but it is a friendly hotel. Room was clean and spacious. We were at the back so no view from window, but blessing as no noise from bars etc. We were here for the music festival so piazza was... More 

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Thank JBB40
Bishops Stortford, United Kingdom
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 10 July 2015 via mobile

Stayed here again while visiting Lucca for Summer Music Festival; Paolo Nutini this time. We parked the car in the Via Carducci public car park, as we find this is the nearest for the hotel and allows you to pay for car for more than 1 day. Just be careful using the machines in the car park for more than... More 

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Thank Quiff14
Fremantle, Australia
Level Contributor
220 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed 8 July 2015

The room was spacious and clean, the staff were very friendly and helpful. And the location is brilliant - on the piazza, a short walk from the train station and many restaurants, cafes and bars. We noticed some reviews complaining about the age of carpets etc well that may be the case but give me old carpets over generic new... More 

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1 Thank Soosie999
Munich, Germany
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 June 2015

From the moment we checked in, we knew we were in "the right place". A beautiful location, incredibly helpful staff and a slightly "old world" feel to this hotel made it a wonderful stay. The corner room was charming, with views in two directions, the town itself was great and we thoroughly enjoyed our time at the Universo. We will... More 

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2 Thank Englishman_in_Bayern
Level Contributor
19 reviews
5 hotel reviews
Reviewed 23 June 2015 via mobile

We stayed one night in room 7. Old & worn carpet, decoration, furniture. Mouldy shower. Noise from a bar below our window went on past midnight and work on the festival staging started at 7:30am. Sleep was difficult. Breakfast was a poor continental - machine coffee and a very poor choice. Wouldn't stay here again.

Helpful?
Thank Paul R
Ottawa, Canada
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 19 June 2015 via mobile

Our room had a carpet that looked like it was seriously dated. There was a smell when entering the room that I think came from the carpet. We saw in some of the other rooms and they appeared to have hardwood floors so I would recommend you ask for one of those rooms. The TV also looked like something out... More 

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Thank charlsp
Newcastle upon Tyne, United Kingdom
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 June 2015

This Hotel is great . Comfortable , very clean, bed linen , towels etc changed daily and brilliant friendly and helpful staff. Buffet breakfast very good at whatever time you eat (7.30-10.00am). you can come and go as you please . we ate at the hotel restaurant most evenings (10%discount if you are staying at the Universo) and the food... More 

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Thank theglasslady_12
London, United Kingdom
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 June 2015

It's easy to love Lucca and also easy to love this old-style, slightly worn charmer of a hotel. Just imagine all the folks that have walked these halls over the years. The location within the city walls is very convenient to the train station, and rooms overlooking the small plaza are perfect for people-watching and dreaming of times past. The... More 

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1 Thank aubergine250

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Room Service
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
The Hotel Universo is the very first hotel built in Lucca, locatedo in the hearth of the historical centre. Estabilished as a guesthouse around 1850, under the name of "Locanda Universo and Tosca" it became an hotel in 1857. The Hotel is definitely the best starting point to discover the treasures of Lucca and its surroundings: within a few minutes walk you can reach all the sights of the city. ... more   less 

Additional Information about Hotel Universo

Address: Piazza del Giglio 1, 55100, Lucca, Italy
Region: Italy > Tuscany > Province of Lucca > Lucca
Price Range: RM327 - RM991 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Universo 3*
Number of rooms: 56
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Also Known As:
Universo Hotel Lucca
Hotel Style:
#6 Business Hotel in Lucca
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't know, maybe I was very unlucky”
  • outside the window
  • TV and miniar
 of 5 bubbles B0sseW, 8 Nov 2015 | Read review
“Ashk for a room overlooking the piazza.”
 of 5 bubbles henryw942, 26 Oct 2015 | Read review
“Front room for views, can be a little noisy on a Saturday, however didn't bother us.”
 of 5 bubbles D7665XCbarbaras, 19 Oct 2015 | Read review
“Rooms at the Front of the hotel may offer better outlook, rooms at the back overlook a rustic apartment block witch we found appealing”
 of 5 bubbles caroldV2410LA, 12 Oct 2015 | Read review
“Our room 6 on first floor(there is a lift if you need one). overlooked Piazza.some noise but it never bothered us. very comfotable beds. private bathroom with bath , shower over bath & bidet. great air conditioning. Definitely shabby but shic .A few cracked tiles but spotless.”
 of 5 bubbles theglasslady_12, 17 Jun 2015 | Read review
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