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Hotel des Balances

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Hotel des Balances
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978 Reviews from our TripAdvisor Community

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Showing 710: English reviews
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Glasgow, United Kingdom
Reviewed today NEW

Above the main entrance to the hotel are some murals giving some of the history of the building which dates back to the 13th century. Thankfully it has been modernised several times in the interim! The location is simply stunning! The best rooms overlook the River Reuss with views to the Rigi and Burgenstock mountains to the left, beyond Lake...

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Helpful?
Thank DaveGandT
Boston, Massachusetts
Reviewed 3 days ago NEW

Wonderful hotel in a great location in Lucerne. We walked to everything from here, in all directions. Staff were exceptionally attentive and friendly in all areas of the hotel, desk and restaurant\bar. Had a car valet parked and it was delivered within 10 minutes of my requesting it every time. Rooms were on the top floor and offered amazing views....

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Thank JJR934
Florence, Kentucky
Reviewed 4 days ago NEWvia mobile

Des Balances Review: Pros: 1.Great location close to train station and bus routes,shopping,river, tourists attractions 2.On the river 3.Beautiful room and amenities 4.Amazing sheet and mattress 5.Large Balcony 6.Luxury touches 7.LED bathroom ceilings 8.Aroma reeds 9.Bed turndown service with chocolate 10.Electric shades 11.Amazing customer service 12.Patio faced street in 100's of photo 13.Swanky-awesome piano bar and restaurant 14.Trashcan and looks...

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Helpful?
Thank basildogpuppy
Balances, Guest Relations Manager at Hotel des Balances, responded to this review

Dear basildogpuppy, we thank you a lot for your beautiful and interesting review. We are delighted that you had a wonderful time and that you noticed and appreciated many details. We would be happy to have you as your guests again.

Houston, Texas, United States
Reviewed 4 days ago NEWvia mobile

The hotel has a very luxurious feel and a good restaurant bar downstairs. It's centrally located and walking distance to everything you need. They also give you a free bus pass for the duration of your stay, which was nice! They also give you a welcome cocktail. The room was well appointed, decent sized by European standards, not overly large....

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Thank Brad522
Balances, Guest Relations Manager at Hotel des Balances, responded to this review

Dear Brad522, thank you for your very good rating and your feedback. We are pleased that you had a nice stay and that you enjoyed your time in Lucerne. We would be happy to see you soon again.

Chandler, Arizona
Reviewed 6 days ago NEW

Our room had a beautiful little balcony that felt like we were right on the river. Lucern is such a beautiful, charming swiss town with great little shops. Amazing chocolate and watches. This location is perfect to walk around and explore. Clean, friendly and fabulous.

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Helpful?
Thank Joann P
Balances, Guest Relations Manager at Hotel des Balances, responded to this review

Thank you very much, dear Joann P, for your very good review! We are happy that you had a beautiful time in Lucerne and it would be our pleasure to soon welcome you again at our hotel.

Lincoln, RI, United States
Reviewed 1 week ago

I really love and enjoy staying at this hotel. The building is beautiful, the restaurant creates spectacular food and the ambiance is lovely, a little romantic and a little old world - striking the right balance. I love a room with a the balcony facing the river/city and enjoy the balcony on the main floor where guests are welcomed to...

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Helpful?
Thank Y4949MMpaulinem
Balances, Guest Relations Manager at Hotel des Balances, responded to this review

Thank you for choosing to stay with us and for taking time to write a wonderful review, dear Y4949MMpaulinem! We are happy that you had an ejoyable stay with us. We look forward to your return.

USA
Reviewed 1 week ago

Charming accommodations with beautiful views, staff exceptional, service very good & helpful with all your needs, There were 3 of us reserved 2 rooms, ask for a room with a balcony facing the river. Lucerne square is fun.

Review collected in partnership with this hotel
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Thank 617sara
Balances, Guest Relations Manager at Hotel des Balances, responded to this review

Thanks a lot for your wonderful rating, dear 617sara! We are glad that you had a great stay and we are looking forward to your soon return.

Vienna, Austria
Reviewed 1 week ago

Hotel des Balances was a splurge for me and definitely worth it. The view from my balcony was stunning, the facilities well designed, the food in the restaurant excellent and the front desk extremely helpful. The hotel is centrally located in the old town right on the river and overlooking the famous wooden bridge.

Review collected in partnership with this hotel
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Thank S W
Balances, Guest Relations Manager at Hotel des Balances, responded to this review

Dear S W, thank you for your excellent review! It is a great pleasure for us to read your kind compliments and we are delighted that you very much enjoyed your stay at our hotel. We are looking forward to welcome you soon again.

Dallas, Texas
Reviewed 1 week ago

Beautiful hotel with excellent service. While our room and especially the bathroom was small, every available space was utilized to provide comfort. The balcony over looking the lake and surrounding area was fantastic! The service in the restaurant was exceptional. Memorable experience and hotel.

Review collected in partnership with this hotel
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Helpful?
Thank tdeza
Balances, Guest Relations Manager at Hotel des Balances, responded to this review

Dear tdeza, thank you very much for your fantastic rating! We are happy that you had an exceptional stay and we hope that we will soon welcome you again with us.

New York City, New York
Reviewed 1 week ago

Stayed in the beginning of April 2017 for 2 nights. The hotel staff was extremely helpful with all questions, as well as assisting with dinner reservations. The location is excellent to all shops, bridge, walking, and of course the water. You can sit outside and watch the river at any time. The one drawback are the rooms that face the...

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Thank AlexisBk5
Balances, Guest Relations Manager at Hotel des Balances, responded to this review

Thank you very much for your very good rating and your feedback! We are happy that you overall enjoyed your stay and that you mention our hotel staff so positively. We would be happy to welcome you again with us.

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
The Hotel Des Balances - a four star superior property – is located in the beautiful heart of Lucerne’s Old Town. The ideal starting point for shopping and sight seeing.It has 56 tastefully renovated rooms and suites with a view of the famous Chapel Bridge, Jesuit Church and Mount Pilatus.Enjoy market fresh creations in our Restaurant Balances with lounge, bar and terrace directly at the river Reuss. 14 Gault Millau points stand for culinary art.Individual premises impressively combine tradition and modern comfort and provide the perfect framework for your unique event.Treat yourself to insBrational moments at the Hotel des Balances. ... more   less 

Additional Information about Hotel des Balances

Address: Am Weinmarkt | 6004 Luzern, Lucerne 6004, Switzerland
Region: Switzerland > Canton of Lucerne > Lucerne
Price Range: RM990 - RM5,626 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel des Balances 4*
Number of rooms: 56
Reservation Options:
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Also Known As:
Des Balances Hotel
Des Balances Lucerne
Hotel Style:
#4 Family Hotel in Lucerne
#4 Luxury Hotel in Lucerne
#5 Business Hotel in Lucerne
#7 Romantic Hotel in Lucerne
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Questions & Answers

Here's what travellers have asked, with answers from Hotel des Balances staff and other travellers.
13 questions
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Rockledge, Florida
9 months ago
New York City, New York
1 month ago

See all questions (13)

Questions? Get answers from Hotel des Balances staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some rooms on a higher floor overlooking the River Reuss have a small balcony and excellent views.”
  • View of Mount Pilatus from the room.
  • View of Mount Pilatus from the room.
  • View of Mount Pilatus from the room.
  • View of the mountain range from the room.
  • View of Mount Pilatus from the room.
  • View of the Kappelbrucke from the room with Lake Lucerne and mountains in the background.
DaveGandT, 27 Apr 2017 | Read review
“Ask for water view higher up”
joannp653, 21 Apr 2017 | Read review
“Rooms with balconies and river views are Spectacular”
Y4949MMpaulinem, 20 Apr 2017 | Read review
“Rooms facing water are quieter, and nicer view.”
AlexisBk5, 15 Apr 2017 | Read review
“River view with a balcony is superb.”
grelwood, 6 Apr 2017 | Read review
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