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Ameron Hotel Flora Luzern

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1,282 Reviews from our TripAdvisor Community

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There are newer reviews for Ameron Hotel Flora Luzern
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Showing 888: English reviews
new delhi
Reviewed 24 November 2013

I found the location very near to railway station & market. Room & bathroom was very clean & with beautiful furniture from china.The tub partition of glass is very loose Property was well maintained & clean Rooms have mini fridge,safe in cup board,LCD TV, Staff is the main plus point of this property.They are all very friendly & helpful Break...

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Helpful?
Thank akt1957
Direktion_Flora, Manager at Ameron Hotel Flora Luzern, responded to this review

Dear guest we are happy to learn that you found the hotel well maintained and tidy. Thank you very much for pointing out our heartly and helpfull service. We are sure that your comment and recommendation will help us to gain more Ameron Hotel Flora guest and we remain sincerely yous, Jessica Ternes and the Flora-Team

Melbourne, Australia
Reviewed 24 November 2013

My 2 daughters and i stayed here on our trip through europe. The hotel was situated in a great position, close to the railway station, lake and many of the tourist sites we visited. Staff were helpful and friendly, however we had booked a room for 4 people but only 3 could travel and were thankful of this on this...

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Helpful?
Thank carolyn1418
Direktion_Flora, Manager at Ameron Hotel Flora Luzern, responded to this review

Dear guest thank you very much for your positive comment. We are glad that you enjoyed your overall stay and returned home rich on nice impressions of Lucerne and its surroundings! We are happy that the Ameron Hotel Flora is a part of it and remain with warm regards, Jessica Ternes and the Flora-Team

Lausanne, Switzerland
Reviewed 23 November 2013 via mobile

Location is excellent: 3-minute walk from the railway station and 1 minute from Kappellebrücke. However, the hotel is not worthy of a 4-star hotel. The lobby was indeed spacious and well-lit (but who sleeps in the lobby?) , but the double room was a total disappointment. It was small and there was hardly enough space to move in the bathroom....

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Helpful?
Thank Marco S
Direktion_Flora, Manager at Ameron Hotel Flora Luzern, responded to this review

Dear guest thank you very much for taking the time for sharing your impressions. We are sorry to learn that you seem not very satisfied with our rooms and the comfort offered. Please note that the rate mentioned in the room is a maximum rate during high season and most of the times you benefit from more attractive rates and...

Dubai, United Arab Emirates
Reviewed 22 November 2013

This hotel is very well located, just a few meters away from the train station and with many nice restaurants at an easy walking distance. I booked a room where was not possible to add an extra bed for my 4yo daughter (by mistake) and the staff was very helpful and friendly to find us another room. They even refunded...

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Helpful?
Thank GPSfamily
Direktion_Flora, Manager at Ameron Hotel Flora Luzern, responded to this review

Dear guest thank you very much for sharing your experiences with other travellers. We are very happy to read that you appreciated the helpfull and friendly service and we would be happy to welcoming you soon back among us. Sincerely yours, Jessica Ternes -General Manager -

Lampung
Reviewed 19 November 2013

Stayed in this hotel early November 2013. The receptionist was VERY HELPFUL AND FRIENDLY... Got a room facing the inner side of the hotel instead of the ones facing the street. Room was spacious, clean and comfortable. Choices of pillows were available upon request. 2 pieces of chocolate and a bottle of water was complimentary (Nice touch with the chocolate)....

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Helpful?
Thank htandoko
Direktion_Flora, Manager at Ameron Hotel Flora Luzern, responded to this review

Dear guest thank you very much for your detailed overview and description of your stay! We are sure that your nice words and your 5points rating will help other travellers to make their choice! We are so happy that you recommend us and that we were able to exceed your expactations. We count on your words : please return soon!...

Los Angeles, California
Reviewed 17 November 2013

We enjoyed our stay at Hotel Flora in Luzern. It is only 5 min walk from the train station and 2 min to the lake and Chapel Bridge and many cafés and restaurants. Really great location and reasonable price. But I think the hotel should address some issues. The WiFi in the room is a little spotty...and didn't always work...

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Helpful?
Thank ChazInLA
Direktion_Flora, Manager at Ameron Hotel Flora Luzern, responded to this review

Dear guest thank you very much for your feedback. Your remarks will allow us to re-adjust everything to our standards as you should not have any problems with WIFI and water temperature! Please accept our sincere apologies - We will double check with our technicians. Furthermore, we are gald that our service provided has been heartly and professional! We do...

Orlando, Florida
Reviewed 17 November 2013

This was one of our favorite hotels of a three week trip to Europe. Not the most luxurious by any stretch, but definitely one of the most memorable places we stayed at. The staff was courteous, professional and helpful. The location can't be beat, close to the train station and a minute's walk to the bridge. The design of the...

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Helpful?
Thank patten36
Direktion_Flora, Manager at Ameron Hotel Flora Luzern, responded to this review

Dear guest thank you so much for your recommandation. We are sure that it will help us to gain more and more Ameron Hotel Flora fans! We are glad that you enjoyed the comfort of our Smart Premium rooms as well as the culinary service of breakfast and dinner. By the side : the dear head is from the company...

Sydney, Australia
Reviewed 13 November 2013

A lot of reviewers complain of slow check in, we did not experience any time issues but it would be nice to receive a smile and a warm welcome. Quite perfunctory. We arrived and our room was in excellent condition. The bed was super comfortable and lovely duvets. What I think this hotel needs is a heart, we decided to...

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Helpful?
Thank Jennifer B
Direktion_Flora, Manager at Ameron Hotel Flora Luzern, responded to this review

Dear guest thank you very much for taking the time and sending your feebback. We deeply regret the incidends happened and that we may have disappointed your expectations. Personally, I regret that we missed out to notice on property as I am convinced we would have found solutions for you. A warm and welcoming service as well as your well-being...

Famagusta, Famagusta, Cyprus
Reviewed 9 November 2013

we have stayed there for 3 nights. We have really enjoyed our staying. Room was really clean and tidy. Also, Ameron Hotel has the best location. Everything is nearby, train station, shops, restaurants, clubs and so on..

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1Thank NataSa C
Direktion_Flora, Manager at Ameron Hotel Flora Luzern, responded to this review

Dear guest thank you very much for your top rating of 5 points. We are very happy that we were able to convince you with our cleaness as this is the most critical point ! We will transfer your compliments and this will be a big motivation - especially for the housekeeping team! Sincerely yours, Jessica Ternes and the Flora-Team

Ahmedabad, Gujarat, India
Reviewed 6 November 2013

Hotel Ameron flora has may be the best location in Lucerne. its just 5 min walk form the railway station so no taxi required. And from Hotel its just a 2 min walk to chapel bridge. Everything is nearbby or just 5-10 min walk. We felt that the staff of the hotel is not welcoming. we had to wait for...

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Helpful?
Thank Gunjan M
Direktion_Flora, Manager at Ameron Hotel Flora Luzern, responded to this review

Dear guest we are very sorry to learn that there have been problems on check out and your remarks will help us to re-adjust our standards. Please accept our sincere aplologies for any inconvenience caused. Most of the Swiss hotels offer twin bedded double rooms as Queen and King is not the general standard. We do hope that beside those...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Business Centre with Internet Access
  • Conference Facilities
Official Description (provided by the hotel)
The Ameron Hotel Flora is in a prime location, 500 ft from the Chapel Bridge and 320 yards from the train station and Lake Lucerne. It has stylish rooms. You can park your car on site and reach the historic Old Town or the KKL Culture and Congress Centre within a 5-minute walk of the property. The modernly furnished rooms feature air conditioning, minibars and satellite TV. From January-March 2016, guests staying 2 nights or longer receive the two-day Winter Tell Pass, which provides unrestricted access to the public transport and ski lifts in the region. ... more   less 

Additional Information about Ameron Hotel Flora Luzern

Address: Seidenhofstrasse 5 | 6002 Luzern, Lucerne 6003, Switzerland
Region: Switzerland > Canton of Lucerne > Lucerne
Price Range: RM631 - RM1,160 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ameron Hotel Flora Luzern 4*
Number of rooms: 161
Reservation Options:
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Also Known As:
Best Western Flora
Best Western Lucerne
Lucerne Best Western
Hotel Style:
#13 Luxury Hotel in Lucerne
#18 Business Hotel in Lucerne
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Questions & Answers

Here's what travellers have asked, with answers from Ameron Hotel Flora Luzern staff and other travellers.
16 questions
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Questions? Get answers from Ameron Hotel Flora Luzern staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“City views”
 of 5 bubbles priyamagarwal, 16 Feb 2017 | Read review
“do not eat at the hotel”
 of 5 bubbles StevePSL, 17 Jan 2017 | Read review
“maybe ask for few of outdoors. we had a view of the entrance to a parking garage, not thrilling but not a make or break”
 of 5 bubbles DanielleGibs, 13 Jan 2017 | Read review
“higher floor”
 of 5 bubbles Purba2013, 19 Dec 2016 | Read review
“Rooms to the street might have issues with the night club next door on weekends.”
 of 5 bubbles pedror35, 9 Dec 2016 | Read review
5 of 5