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CASCADA Hotel

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CASCADA Hotel
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817 Reviews from our TripAdvisor Community

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Showing 511: English reviews
Reviewed 1 week ago

Great stay, I stayed over NY. They sent up a personalised firework to my room that exploded and showered me with candy and streamers. It was fantastic. And there was a letter personally addressed to me in it wishing me a happy new year!! Great work Nice buffet too, very central and perfect for using the train

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Helpful?
Thank Siaavash M
Daniela M, Director of Sales at CASCADA Hotel, responded to this review

Dear Siaavash M Thank you for the stunning review of our hotel. We are happy that we have made you a little joy with the party bomb. We are glad about the compliments for our buffet and location. We hope to see you again very soon. We wish you all the best. Sincerely, Your CASCADA and BOLERO team

Reviewed 2 weeks ago via mobile

We booked a room for 2 for one night. The people at the reception were very friendly and it is a nice hotel. BUT the room was disappointing! It was a one person room where they put us in. We got one pillow, one blanket, one towel, there was only one nightstand. It really wasn't a room where you put...

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Helpful?
Thank Jeff M
Daniela M, Guest Relations Manager at CASCADA Hotel, responded to this review

Dear Jeff Thank you for taking the time to share your feedback. We are happy about the compliment for our breakfast. Thank you for mentioning the issue about your room. We are really sorry that it was set only for one person. That's our fault and we will discuss it with the responsible department. We have different categories of rooms....

Dubai, United Arab Emirates
Reviewed 2 weeks ago via mobile

We loved everything about this hotel! Staff -- they were great and were very helpful! Not imposing when making suggestions on where to go to within Luzern. I particularly liked the honest opinion on Mt. Pilatus and Mt. Titlis. They also helped out in getting us a table in their very own Bolero Restaurant (which is packed every night, by...

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Helpful?
1Thank GraciedeGracia
Daniela M, Guest Relations Manager at CASCADA Hotel, responded to this review

Dear GraciedeGracia Thank you very much for the stunning review. We are glad about the compliments for our staff, BOLERO Restaurante, room size, free minibar and Nespresso coffee machine and our mypage - on which you can choose your preferences in advance. We are happy that you felt completely comfortable at our hotel and would like to welcome you soon...

Melbourne, Australia
Reviewed 2 weeks ago

We originally chose this hotel through the reviews on Trip Advisor. I emailed the hotel the night before our arrival asking them to reserve a table in the Bolero restaurant because it was my wifes birthday. We arrived and were greeted by the friendly welcoming reception staff and everything began to happen. On walking up to the door of our...

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Helpful?
1Thank David R
Daniela M, Guest Relations Manager at CASCADA Hotel, responded to this review

Dear David Thank you for the great review of our hotel. We are happy about the compliments for our staff, BOLERO Restaurante, breakfast buffet and birthday services - we always try to provide our guests a memorable experience. We are glad that you enjoyed your stay! We hope to welcome you soon again at our hotel. Sincerely, Your CASCADA and...

Reviewed 3 weeks ago via mobile

Hotel staffs are super friendly and helpful. Booked a single room with breakfast on New Year's Eve. Room is good for one person, it is well equipped with full amenities. It is also very clean and cozy !! Wide selections of cold cuts, bread, yogurts, eggs, fruit juices, made to order egg dishes. Will stay again for my next visit...

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Thank Leeelsa223
malta
Reviewed 17 December 2016

Good size rooms and very clean. Short walk to the train station and city centre. Very good breakfast with a good selection. Restaurant a bit expensive but good, reserve your table in advance if you don't want to be disappointed. I will recommend this hotel to family and friends.

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1Thank rosyg
Daniela M, Guest Relations Manager at CASCADA Hotel, responded to this review

Hello Thank you for the great review of our hotel and the compliments for our location, breakfast and restaurant! We are glad that you enjoyed your stay and would recommend us to your family and friends. We hope to see you again very soon. Sincerely, Your CASCADA and BOLERO Team

Singapore, Singapore
Reviewed 9 December 2016 via mobile

The hotel room has a modern look and pics are as per what you see although the bathroom was very small! We had a triple room booked and wifi was strong throughout our 3 days there. We did not get quality sleep because the beds and pillows were too soft for our liking. Breakfast was good quality and of good...

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Helpful?
Thank Travelbuger13
Daniela M, Guest Relations Manager at CASCADA Hotel, responded to this review

Hello Travelbuger13 Thank you for taking the time to review us on TripAdvisor. We are happy about the compliments for our modern rooms, WiFi and José, our housekeeper. We are sorry that you did not feel very welcome due to our hospitality. Normally we receive very good and positive feedbacks for our staff. If you give us a chance to...

Ho Chi Minh City, Vietnam
Reviewed 2 December 2016

Room a little small but very clean, I feel very comportable during the time there. Breakfirsts are almost same between day by day but they are very good many choices for each day. I recommend this hotel for all my staff coming to Luzern.

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Helpful?
Thank NguyenDacThien
Daniela M, Guest Relations Manager at CASCADA Hotel, responded to this review

Hello Thank you for the excellent review and the compliments for our breakfast. We would be very happy to welcome you and your staff soon at our hotel. Sincerely, Your CASCADA and BOLERO Team

Reviewed 1 December 2016 via mobile

Stayed for a few nights on business. Lovely hotel with very comfortable beds and very helpful staff. Also a lot quieter than some hotels that colleagues stayed in (many have noisy clubs in them!!) - great location too. Oh and a fabulous selection for breakfast! Recommended!

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Helpful?
1Thank 384marjac
Daniela M, Guest Relations Manager at CASCADA Hotel, responded to this review

Dear Marja Thank you for the great review and the compliments for our beds, staff, location and breakfast. We are happy that you felt completely comfortable at our hotel and would like to welcome you soon again! Sincerely, Your CASCADA and BOLERO Team

Christchurch, New Zealand
Reviewed 1 December 2016

The Hotel was in a good location we found our room fine for our needs, having dinner in our room was difficult as there was three of us and 1 chair and a desk. Overall, the staff were helpful and friendly, getting the delightful breakfast included with our room was a huge bonus as dinner was very expensive and if...

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Helpful?
1Thank EileenH2
Daniela M, Guest Relations Manager at CASCADA Hotel, responded to this review

Dear Eileen We appreciate your detailled review and are happy about the compliments for our location, staff and included breakfast. We are glad that you enjoyed your stay and would like to welcome you soon again. Sincerely, Your CASCADA and BOLERO Team

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
CASCADA Hotel is a modern 4**** non-smoking city hotel which is centrally located near the trainstation. A few minutes walk away from the lake, the Old Town, the KKL and Lucerne's main attractions. All 66 rooms have been renovated recently, and are named and decorated after a Swiss waterfall. The rooms are equipped with bath or shower/toilet, air conditioning, Flatscreen-TV, Safe, kettle with tea and coffee, hair dryer, vanity mirror and Minibar with some free drinks. Throughout the hotel high-speed wireless LAN is available for free. The Spanish BOLERO restaurant is well known in Lucerne. The restaurant offers various specialities from the spanish and hispanic culture like Paella, Mejillones, Tortilla und Fajitas. Daily from 5 pm to 11 pm you can help yourself from the tasty Tapas buffet. Enjoy your time in the warm and exceptional ambience of the mediterranean BOLERO with it's hospitable and friendly staff. ... more   less 

Additional Information about CASCADA Hotel

Address: Bundesplatz 18, Lucerne 6003, Switzerland
Region: Switzerland > Canton of Lucerne > Lucerne
Price Range: RM713 - RM1,346 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — CASCADA Hotel 4*
Number of rooms: 66
Reservation Options:
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Also Known As:
Cascada Hotel Lucerne
Hotel Style:
#5 Family Hotel in Lucerne
#6 Business Hotel in Lucerne
#7 Luxury Hotel in Lucerne
#9 Romantic Hotel in Lucerne
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Questions & Answers

Here's what travellers have asked, with answers from CASCADA Hotel staff and other travellers.
11 questions
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Rogers, Arkansas
Houston, Texas
over a year ago
Melbourne, Australia
Canton of Lucerne, Switzerland
over a year ago

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Questions? Get answers from CASCADA Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“4th floor, very quiet”
 of 5 bubbles rosyg, 17 Dec 2016 | Read review
“Avoid rooms next to the elevator.”
 of 5 bubbles JohnXos, 28 Nov 2016 | Read review
“Room 505 has a nice sitting area and is very quiet.”
 of 5 bubbles 742dianec, 7 Nov 2016 | Read review
“Rooms not facing the main road are quiet.”
 of 5 bubbles bernardt906, 1 Nov 2016 | Read review
“Walking distance from the railway station.The room is equipped with European standard electric socket close to the bed !!!”
 of 5 bubbles rzabkiewicz1, 31 Oct 2016 | Read review
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