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Renaissance Lucerne Hotel

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833 Reviews from our TripAdvisor Community

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Showing 712: English reviews
South Australia
Level Contributor
97 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 3 days ago NEW

Our room was modern, small, and the bed was comfortable. The pillows are the standard, dreadful feather ones that provide no support at all - just ask for a firmer one, should you need it. There is a safe, tea and coffee facilities, fridge (though it was locked - we needed to get a staff member to open it for... More 

Helpful?
Thank V W
arlington, VA
Level Contributor
2 reviews
Reviewed 4 days ago NEW

I stayed at this hotel in April after a business trip to Geneva. The hotel was very clean and an easy walk from the train station. The rooms were modern. The check-in area became very congested at times, but the staff was always polite. The Mexican restaurant attached to the hotel gets very busy so be prepared that you may... More 

Helpful?
Thank bonnetshores998
Quezon City
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 weeks ago

My husband and I stayed at Renaissance Lucerne Hotel for 5 nights. Upon check in, we were told that our room was upgraded to a Deluxe Room, which is really great! Who wouldn't like an upgrade? :-D The room was spacious, and we have a balcony with a view of the streets and other beautiful buildings around. Lovely! What we... More 

Helpful?
Thank TheHappyCouple1989
RenaissanceLucerne, Director of Operations at Renaissance Lucerne Hotel, responded to this review

Dear Guest We thank you very much for your wonderful review with which you have evaluated your stay at the Renaissance Lucerne Hotel. It is a pleasure for us to read that you felt comfortable in our city center hotel and enjoyed the upgraded room. Moreover we are delighted to read that you were especially satisfied with the Front Office... More 

naperville
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 2 weeks ago

Great location, and staff. Was very disappointed in buffet for breakfast the one day as everytime we went up to get food was all gone. There was a large group of people staying at the hotel and they were very rude. Glad we were leaving that day.

Helpful?
Thank general001
RenaissanceLucerne, Director of Operations at Renaissance Lucerne Hotel, responded to this review

Dear Guest Thank you very much for having taken the time to evaluate your stay at the Renaissance Lucerne Hotel and for sharing this positive review. It is a great pleasure for us to read that you felt comfortable at our city center property and that you were satisfied with the staff performance. Nevertheless we are sorry to see that... More 

Washington DC, District of Columbia
Level Contributor
37 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 3 weeks ago

Centrally located hotel with very friendly staff and clean/comfortably sized rooms! The check-in/out process was very pleasant and the staff were consistently polite and helpful. The hotel is located just a few short blocks from the train station and again to old town Lucerne. Definitely a great hotel to use as a base if staying in Lucerne

Helpful?
Thank Jetlag1332
RenaissanceLucerne, Director of Operations at Renaissance Lucerne Hotel, responded to this review

Dear Guest We thank you very much for your wonderful review with which you have evaluated your stay at the Renaissance Lucerne Hotel. Your comments on TripAdvisor are very important to us and we believe other travelers will also enjoy reading your kind words. It is a pleasure for us to read that you felt comfortable in our city center... More 

Brisbane, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 weeks ago

Greeted with the most delightful welcoming from the reception staff (great work Samir & Sven) we were promptly taken to our room without fuss or bother. Rooms are modern, luxurious and well appointed. The bed was amazingly comfortable. The breakfast is fresh, comprehensive and delectable. The chef will also make pancakes or omelettes to order. Breakfast staff are friendly and... More 

Helpful?
Thank Werner H
RenaissanceLucerne, Director of Opertions at Renaissance Lucerne Hotel, responded to this review

Dear Guest We thank you very much for your wonderful review with which you have evaluated your stay at the Renaissance Lucerne Hotel. It is a pleasure for us to read that you felt comfortable in our city center hotel and not only enjoyed the comfort of our rooms but also the sumptuous breakfast. Moreover we are delighted to read... More 

Dallas, Texas
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago via mobile

Nice hotel. Rooms are a bit smaller for US standards. Some staff members at the front desk were incredibly helpful. One lady there was a bit more abrupt. Overall, we recommend this hotel. We stayed there for the weekend

Helpful?
Thank Ed P
RenaissanceLucerne, Director of Operations at Renaissance Lucerne Hotel, responded to this review

Dear Guest It was a pleasure for us to have you as our guest at the Renaissance Lucerne Hotel. Your comments are very important to us and we thank you for having written this review. It is a pleasure for us to read that you felt comfortable in our city center hotel and enjoyed the helpful service of our Front... More 

2 reviews
Reviewed 28 October 2016

Clean, quiet room, with modern furnishings. Great location, able to walk to train station within minutes. Friendly staff, and delicious restaurants nearby. Has decent gym, and lounge to print boarding passes. Highly recommend eating at nearby restaurant, La Cucina. Wifi is free.

Helpful?
Thank Evaline L
RenaissanceLucerne, Director of Operations at Renaissance Lucerne Hotel, responded to this review

Dear Guest Many thanks for having taken the time to write this very positive review about your visit at the Renaissance Lucerne Hotel. We are pleased to read that you enjoyed the central location of the hotel near the train station and the assigned room with its modern furnishings. Moreover we were delighted to see that you were satisfied with... More 

Austria
Level Contributor
101 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 26 October 2016 via mobile

The Renaissance Lucerne is well located near the train station (direct trains to Zürich airport or Geneva) and near the historical center of the city. The staff is amazingly friendly and helpful (reception and breakfast staff are really excellent !!). The room is very comfortable, all amenities and the bed is wonderful (like all Marriott hotels!). Highly recommended !

Helpful?
1 Thank Manue1989
RenaissanceLucerne, Director of Operations at Renaissance Lucerne Hotel, responded to this review

Dear Guest Thank you very much for having stayed with us and for having taken the time to evaluate your stay on TripAdvisor. We are delighted to receive such a wonderful feedback and feel honored to learn that you had a delightful experience. It is with pleasure that we can inform to have shared your comments with all our staff... More 

Indianapolis, Indiana
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 25 October 2016 via mobile

Very nice hotel close to everything. Parking is scarce, location superb, only 3 walking minutes from Hauptbahnhof. Also great Bar attached to hotel where smoking is permitted. Great breakfast and service. Great restaurant close

Helpful?
Thank swisschef63
RenaissanceLucerne, Director of Operations at Renaissance Lucerne Hotel, responded to this review

Dear Guest We thank you very much for your great review with which you have evaluated your stay at the Renaissance Lucerne Hotel. It is a pleasure for us to read that you felt comfortable in our city center hotel and enjoyed the quality of our service. Moreover we are delighted to read that you could also profit by the... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Food & drink at the hotel
Pacifico
Pacifico
Cuisines: Mexican, South American
Blue Bar & Smoker's Lounge
Blue Bar & Smoker's Lounge
Cuisines: International
Things to do
  • Bar/Lounge
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Renaissance Lucerne Hotel - a superior, first-class hotel offering a blend of personalised, stylish ambiance and cutting-edge technical amenities. Fine dining at the Renaissance Lucerne Hotel in the restaurant PACIFICO: Enjoy ever-popular fajitas, juicy steaks, home-smoked spare ribs and Cajun wings in a unique ambiance. Spacious and tasteful decor. ... more   less 

Additional Information about Renaissance Lucerne Hotel

Address: Pilatusstrasse 15, Lucerne 6003, Switzerland
Region: Switzerland > Canton of Lucerne > Lucerne
Price Range: RM969 - RM1,480 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Renaissance Lucerne Hotel 4*
Number of rooms: 86
Reservation Options:
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Also Known As:
Schiller Hotel Lucerne
Hotel Style:
#6 Luxury Hotel in Lucerne
#6 Family Hotel in Lucerne
#7 Business Hotel in Lucerne
#8 Romantic Hotel in Lucerne
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Lucerne Hotel staff and other travellers.
13 questions
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Questions? Get answers from Renaissance Lucerne Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Thin walls - ask for a quiet location”
 of 5 bubbles vjw011, 30 Nov 2016 | Read review
“Great location and of a standard that Americans would be use to”
 of 5 bubbles bonnetshores998, 29 Nov 2016 | Read review
“Amazing bars and restraunt on the ground floor.”
 of 5 bubbles 393wernerh, 4 Nov 2016 | Read review
“Complimentary Tea and coffee at lounge”
 of 5 bubbles 776evalinel, 28 Oct 2016 | Read review
“Higher floors near the elevator if you want to minimize the club noise”
 of 5 bubbles andrewa880, 23 Oct 2016 | Read review
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