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Stayed with family for 2 nights. While the location is good, the hotel building, views from the rooms, space inside the hotel and overall experience just meets expectation of a budget hotel. Truly not an ibis style!!
Surprisingly this hotel was very nice. Rooms are very spacious compared to the normal IBIS hotel in Europe. Staff are very friendly and supportive. Hotel is just 2-3 mins from the Luzern Bahnof and bus stop is very near to the hotel. Breakfast was nice...More
2 Thank travelerindia007
Response from h8549re, other at ibis Styles Luzern CityResponded 24 January 2018
Thank you very much for your stay in out hotel and for taking the time to leave us a comment here on tripadvisor.
I'm happy to hear you enjoyed your stay with us at our unbeatable location!
It is my hope we can...More
Ibis Styles Lucerne is about 15 mins walk form Luzern station but there are many buses to take you there. conveniently located with markets nearby and the lakeside promedae just couple of minutes away. rooms are clean but little cramped. facilities are good and the...More
Very rude reception staff - No room service - No toileteries - No latch inside washroom - No bellboy - Horrible breakfast, same menu daily and for vegetarians only bread or fruits - Worst part was rude behaviour of reception staff and breakfast staff.More
Response from h8549re, General Manager at ibis Styles Luzern CityResponded yesterday
Dear User Girishkathpalia, thank you for your review. It is right that we dont offer a room Service, but we offer 24th free Coffee and Tee facility's in our Lobby. Please let me allow to clear, only due to case that the staff didnt offer...More
Check in was ok however this is where all the complaint came from.
Was charged for the city tax upon check in. During check out I was told to pay the city tax again because they said I haven’t paid. I told them to check...More
1 Thank Jen80811
Response from h8549re, General Manager at ibis Styles Luzern CityResponded 4 days ago
Dear User Jen80811, Thank you for taking the time to tell us about your experience at the ibis Styles Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive...More