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Palace Luzern

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Palace Luzern
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1,002 Reviews from our TripAdvisor Community

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Showing 618: English reviews
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Thoiry
Reviewed yesterday NEW

We had a short springtime break in the classical palace hotel by the lake. It's everything you would expect with professional welcoming staff and a high level of service. We had a splendidly appointed junior suite with the magnificent view over the lake. It's pleasant to walk along the lakeside in either direction. The town centre is a short stroll...

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Thank jmjstandin
Reviewed 1 week ago NEWvia mobile

There is not a better spot on the lake or room with a killer view. The hotel could use better adaptive charging options, but that it only only complaint. 5 star luxury and treatment all the way with a to die for view. They supplied us with complimentary bus tickets, wifi and were helpful when asking the concierge for recommendations....

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Thank Megan B
PalaceHotelLuzern, General Manager at Palace Luzern, responded to this review

Dear Megan B Thank you very much for your lovely feedback! I am very pleased to learn that you have enjoyed your time at the shores of Lake Lucerne and that you liked the room, the view and the terrace. We hope that you had a safe trip onwards and thank you for choosing the Palace Luzern as your favorite...

Dubai, United Arab Emirates
Reviewed 1 week ago via mobile

hi had been to Palace Luzern...and was flattered by the service..guest relations and ofcourse the room..the ambience and yes complimentary mini bar...never seen in any other hotel.. will again choose the same whenever m back to lucerne.

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Thank Springzy_20
PalaceHotelLuzern, General Manager at Palace Luzern, responded to this review

Dear Springzy_20 Great to hear, that you had a good time at Lucerne and the Palace Luzern! I am happy to learn that you felt comfortable with the location, the room as well as the service. We are looking forward to welcoming you soon again. Best regards Raymond Hunziker General Manager

Hong Kong
Reviewed 1 week ago

Others have mentioned it already: the personnel at this hotel are exceptionally friendly and service stands out. Now, this may be as it should be, but I was struck by it nevertheless. It made our stay all the more enjoyable - compliments to the management. The views from the room on the lake are absolutely stunning, so I would recommend...

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Thank baastje
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear baastje Thank you very much for your stay at the PALACE LUZERN. I am very happy that you have enjoyed your stay with us and that you were happy with the service provided by the team, with pleasure I will forward your compliment to them. It is great to read that you liked the view from your room as...

Canton of Zurich, Switzerland
Reviewed 1 week ago

I love this Hotel! My stay was absolutely perfect. The staff is wonderful and goes far and beyond to help you in every possible way. The lake view from our room was stunning, we could relax and unwind at the spa and we had an amazing dinner at the Marlin restaurant. I would recommend anyone to stay here, you won't...

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Thank TEB84
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear TEB84 I thank you very much for your stay wiht us and your great feedback on Tripadvisor. I am very happy to learn that you have enjoyed the time at the PALACE SPA was well as the dinner at the restaurant Marlin. With pleasure, I will forward your compliments to the whole Palace-Team and I am sure, that this...

Noblesville, Indiana, USA
Reviewed 3 weeks ago via mobile

We stayed here three nights as a family with two teenagers in two rooms. Definitely get a room facing the lake. They are more expensive, but they should be. The location is perfect for easy walkability as well as views of Lucerne with Mount Pilatus in the background. You can also easily walk to the old town and train station....

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1Thank Joseph W
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear Joseph W Thank you very much for your stay at the Palace Luzern and for your kind words. I am more than happy that you have enjoyed your time at Lucerne and that you keep good memories about it. I am glad that you and your family liked the lake and mountain view as well as the professional service....

Chicago
Reviewed 3 weeks ago

This is a wonderful 5***** hotel. The staff was amazing in their responsiveness and anticipation of our needs. Hotel has been totally renovated within the last year and is up to date! Location is excellent and you wake up with a view over the Lake! Have to mention the concierge Dominek. Not only was he knowledgeable, but most congenial as...

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1Thank slstraveler
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear slstraveler Thank you for sharing your experience on Tripadvisor and for your visit in our house. We are very happy to hear that you have thoroughly enjoyed our location with the friendly service and that you had a great time on the shores of Lake Lucerne. I will forward your feedback to my team and especially to Dominik. We...

Svizzera
Reviewed 4 weeks ago via mobile

Everything is always perfect. Great staff in all departments: so kind, so helpful. It seems to be at home. Amazing view on the lake and superlative buffet breakfast! The rooms are very comfortable and clean. The hotel is easy to be reached by car or by train. 5 minutes on foot from the center.

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Thank Valsia
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear Valsia Thank you very much for your stay with us and your lovely feedback that I will proudly share with my team. I am pleased to hear that you have enjoyed your stay with us and that it seems to be at home. It would be our pleasure to welcome you back in Lucerne very soon. Best regards Raymond...

Reviewed 4 weeks ago via mobile

Beautiful location, right on the lakeside, the hotel is luxurious and rooms very comfortable. During checkin the friendly employees offer you hot hand towels and a chocolate tea! The Marlin seafood restaurant offers a delicious dining experience and is a must try during your stay. I recommend booking a room with a lake view, even if it's a bit more...

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Thank Dusica M
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear Dusica M Thank you very much for your great feedback on Tripadvisor and your stay with us. We are happy to hear that you have thoroughly enjoyed your stay with us and that you liked the amenities on check-in. It is great to read, that the dinner at Restaurant Marlin was delicious and that you recommend a visit. We...

Rio Rancho, New Mexico
Reviewed 4 weeks ago

Spent two nights here in March. The staff marvelous, friendly and helpful. The room large and impeccably clean. The view made better thanks to binoculars we found in the drawer. Room also had umbrella and basket to take to See bad. Since the swimming area was not yet open for the season, we have our excuse to return soon!

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Thank Cindy S
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear Cindy S Thank you very much for your stay with us, it was our pleasure to welcome you at the PALACE LUZERN and it is truly a deep joy for us to know, that you enjoyed the time in our hotel. I am happy to hear that you liked your room with the beautiful view over the lake and...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Elegant lakefront hotel with elaborately carved stone facade, rooftop cupolas & spires; within walking distance to Old Town. ... more   less 

Additional Information about Palace Luzern

Address: Haldenstrasse 10, Lucerne 6002, Switzerland
Region: Switzerland > Canton of Lucerne > Lucerne
Price Range: RM1,497 - RM2,618 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Palace Luzern 5*
Number of rooms: 129
Reservation Options:
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Also Known As:
Palace Luzern Lucerne
Palace Luzern Hotel Lucerne
Hotel Style:
#2 Luxury Hotel in Lucerne
#2 Romantic Hotel in Lucerne
#3 Family Hotel in Lucerne
#4 Business Hotel in Lucerne
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Questions & Answers

Here's what travellers have asked, with answers from Palace Luzern staff and other travellers.
22 questions
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Questions? Get answers from Palace Luzern staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a lake view room! it's worth it.”
TEB84, 18 Apr 2017 | Read review
“Room 727 has a walk out deck--good for gatherings”
slstraveler, 3 Apr 2017 | Read review
“Go for the lake view - worth it!”
Aliviocasa, 9 Mar 2017 | Read review
“Lake View Room is something special”
BenM265, 7 Mar 2017 | Read review
“Overlooking the lake always”
gazzaWarwickshire, 4 Mar 2017 | Read review
5 of 5