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Palace Luzern

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Palace Luzern
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1,001 Reviews from our TripAdvisor Community

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Showing 617: English reviews
Annemasse, France
Reviewed 20 March 2017

All the staff are pro efficient and smiling. We felt like at home. The location is perfect, the rooms are super clean, cosy, spacious, also the view is amazing No doubt, the place to stay in Luzern. Unique

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Helpful?
Thank bwinot
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear bwinot Thank you very much for your stay and the feedback on Tripavisor. I am glad to hear that you felt like home at the Palace Luzern and that you were satisfied with the service and your room. With pleasure, I will forward your compliments to the Palace-Team. We do hope to welcome you again directly on the shores...

Basel, Switzerland
Reviewed 19 March 2017 via mobile

Personnel is really special in this hotel, very friendly and very dedicated! Rooms however are aging a bit, including the hallways upstairs. Bar area is nice, and the view breathtaking. Did not get to try the food. Good for short term business stays.

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Helpful?
Thank EchoTrav70
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear EchoTrav70 Thank you for sharing your experience on Tripadvisor and for your visit in our house. We are very happy to hear that you have thoroughly enjoyed our service provided and that you had a great time on the shores of Lake Lucerne. On the other hand, I have noted your remarks concerning your room and the hallways. We...

Australia
Reviewed 18 March 2017 via mobile

This is a five star hotel that offers everything you would expect from a five star hotel, amazing architecture, beautiful view, exceptional service, I could go on. What makes this hotel extra special are all the little touches they think of to make your stay just that little bit more wonderful. I won't go into detail but just a simple...

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Helpful?
Thank danielleVillav3
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear dcavs Thank you very much for your great feedback on Tripadvisor and your stay with us. We are happy to hear that you have thoroughly enjoyed your stay with us and that you felt “home away from home”. With pleasure, I will forward your compliments to the whole Palace-Team and I am sure, that this will be a great...

Bern, Switzerland
Reviewed 14 March 2017

While the hotel is beautiful in a beautiful location, the service is exceptional; highly professional, very kind and helpful staff, I was really impressed! Great experience and congratulations to the management!

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Helpful?
Thank 7September
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear 7September Thank you very much for your fantastic feedback. I am happy to hear that you had a great time at the PALACE LUZERN and that you have enjoyed the service. It is with great pleasure that I will share your words with the team. We do hope to welcome you back in the hopefully not too distant future....

Swiss Alps, Switzerland
Reviewed 10 March 2017

Spending a little more money was worth the wonderful experience - beautiful location, exceptional service with genuine sincerity from staff. The room was extremely comfortable, huge bed. Unfortunately no coffee making facility in the room.

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Helpful?
Thank Aliviocasa
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dera Aliviocasa Thank you very much for your stay with us and your lovely feedback that I will proudly share with my team. It is great to hear that you have thoroughly enjoyed your time here in Lucerne and that you were happy with the service and your room with the huge bed. On the other hand, I have taken...

Sydney, Australia
Reviewed 8 March 2017

This is the best hotel I have ever stayed in. Absolutely stunning views of Lake Lucerne, the city, Mt Pilatus and surrounds. The staff could not have been more courteous and helpful from the moment we pulled up through to check out. Whilst it was carnival time in the city, Palace Lucerne is just outside the main area which meant...

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Helpful?
Thank Ben M
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear Ben M Thank you very much for your stay with us and your feedback on Tripadvisor. It is great to hear that the PALACE LUZERN is probably the best hotel you have ever stayed in. What a compliment! I am happy to hear that you had a great time in Luzerne and you keep good memories about the carnival...

Warwickshire
Reviewed 4 March 2017

Unknowingly i booked a surprise weekend break for my wife's birthday on the busiest weekend in lucerne. It was Carnival time and what an experience. Great news was that our hotel was located just outside town so we got the benefit of seeing all the action and being able to retire to our quieter hotel in the evening. The views...

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Helpful?
Thank gazzaWarwickshire
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear gazzaWarwickshire Thank you very much for your stay with us and your lovely feedback on Tripadvisor. I am very happy to learn that you have enjoyed your stay and that you keep good memories about the carnival experience in Lucerne. I feel pleased that you liked the room with the amazing view and the exceptional service. I will forward...

Birmingham, United Kingdom
Reviewed 4 March 2017

Service from this Hotel is definatly 5*, From check in to check out we were treated like Royals. Samir Tweshe was so helpful throughtout our stay. Thank You Vanessa, Sabina & Fabienne for the card and blessing. We were lucky to be upgraded to a luxurious family room with Lakeview and it made our stay so special & memorable. We...

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Helpful?
Thank SueyTravelDiary
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear SueyTravelDiary Thank you so much for your stay with us and your great review on TripAdvisor. I am glad to hear that you have thoroughly enjoyed your stay and you were happy with the service. With pleasure I will forward your feedback to the team of the PALACE LUZERN, who are dedicated hosts. It would be our pleasure to...

Reviewed 1 March 2017 via mobile

We had a wonderful escape from Luzern old town to Palace during Fasnacht. The past 7 nights were one of my most pleasant experience of hotel stay. We not only enjoyed the professional and thoughtful services but also felt home. I'd like to send my sincere appreciation to all Palace staff who took care of us so well, especially the...

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Helpful?
Thank Sophie C
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear Sophie C Thank you very much for staying with us during the Lozärner Fasnacht and for your lovely feedback on Tripadvisor. I am proud that we were able to make you feel “home away from home” and with pleasure, I will forward your feedback to the whole Palace Team. We are looking forward to another opportunity to welcome you...

Boston, Massachusetts
Reviewed 27 February 2017

An absolutely delightful and beautifully grand hotel on the edge of Lake Lucern. We had a luxurious room overlooking the lake with a small balcony from which we could see the Alps, the lake and the city. The whole hotel is fantastic – the rooms stunning, the lobby grand, the breakfast beautiful in a white marble room with an enormous...

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Helpful?
Thank Jesstwiga L
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear Jesstwiga L Thank you very much for your stay with us, it was our pleasure to welcome you at the PALACE LUZERN and it is truly a deep joy for us to know, that you enjoyed the time in our hotel. I am happy to read that our service and facilities met your expectations and you liked the chocolate...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Elegant lakefront hotel with elaborately carved stone facade, rooftop cupolas & spires; within walking distance to Old Town. ... more   less 

Additional Information about Palace Luzern

Address: Haldenstrasse 10, Lucerne 6002, Switzerland
Region: Switzerland > Canton of Lucerne > Lucerne
Price Range: RM1,510 - RM2,641 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Palace Luzern 5*
Number of rooms: 129
Reservation Options:
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Also Known As:
Palace Luzern Lucerne
Palace Luzern Hotel Lucerne
Hotel Style:
#2 Romantic Hotel in Lucerne
#2 Luxury Hotel in Lucerne
#3 Family Hotel in Lucerne
#4 Business Hotel in Lucerne
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Questions & Answers

Here's what travellers have asked, with answers from Palace Luzern staff and other travellers.
21 questions
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Questions? Get answers from Palace Luzern staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a lake view room! it's worth it.”
TEB84, 18 Apr 2017 | Read review
“Room 727 has a walk out deck--good for gatherings”
slstraveler, 3 Apr 2017 | Read review
“Go for the lake view - worth it!”
Aliviocasa, 9 Mar 2017 | Read review
“Lake View Room is something special”
BenM265, 7 Mar 2017 | Read review
“Overlooking the lake always”
gazzaWarwickshire, 4 Mar 2017 | Read review
5 of 5