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The Hotel Lucerne, Autograph Collection

TripAdvisorUS$290*
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#15 of 68 Hotels in Lucerne
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$418*
US$290*
Great Deal
US$322*
US$301*
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The Hotel Lucerne, Autograph Collection
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372 Reviews from our TripAdvisor Community

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Showing 226: English reviews
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Berkeley Lake, Georgia
Reviewed 5 days ago NEW

My daughter and I arrived with no expectations. We knew we booked a 5 Star hotel in the lovely town of Luzern. Our lack of expectations quickly turned to amazement. Not only is this a wonderful boutique hotel in a perfect location of Luzern BUT it's the staff that make the hotel excellent. Truly my best trip to Europe and...

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Helpful?
Thank Gulfpat
ManagerTH, Director of Operations at The Hotel Lucerne, Autograph Collection, responded to this review

Dear Gulfpat Thank you very much for sharing your feedback about your stay at THE HOTEL - Autograph Collection. We are happy you enjoyed your stay and the personal service provided from the entire staff and we hope to welcoming you back soon. Should you need any further assistance, please do not hesitate to contact us. Best regards, Louis Achermann...

Nipomo
Reviewed 1 week ago via mobile

We spend two nights at this very lovely hotel. It is very close to the train station and centrally located. The rooms were unique and fun to stay in. The adjoining restaurant was also excellent. The staff was exceptional. They went out of their way to be helpful. There was one significant problem, however, and that was the lack of...

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1Thank John F
ManagerTH, Director of Operations at The Hotel Lucerne, Autograph Collection, responded to this review

Dear I6557VTjohnf Thank you very much for having chosen THE HOTEL Lucerne – Autograph Collection while you stayed in Lucerne. Furthermore we thank you for having taken the time to evaluate your stay with us. We are delighted to read that you enjoyed the central location of the hotel, the exceptional service provided during your stay as well as your...

Reviewed 1 week ago via mobile

Absolutely loved the Hotel Lucerne. As a solo traveler they were very accommodating and offered a very personal service. All of the staff was friendly and always offering help- with luggage, tourism information, an umbrella, bottled water for the day to walk the city, etc. breakfast was delicious as well, and the room upgrade was much appreciated.

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Helpful?
Thank Andrew M
ManagerTH, Director of Operations at The Hotel Lucerne, Autograph Collection, responded to this review

Dear Andrew M Thank you so much for your great review and evaluation about your stay with us at THE HOTEL - Autograph Collection. We highly appreciate you enjoyed your stay and the personal service provided. Of course we will share your feedback with the entire team and hope to accommodate you again at THE HOTEL whenever your travel plans...

singapore
Reviewed 5 weeks ago via mobile

This small (30 rooms) boutique hotel is perfectly located (150 meters from the rail station, 8 minutes walk to Old Town) with modern funky rooms and excellent service staff. From the helpful advice on getting around town (hotel also provided local transit pass) to the mini Toblerone bars on our beds at nighttime turndown service we greatly enjoyed every aspect...

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Helpful?
Thank SingaporeBms
ManagerTH, Director of Operations at The Hotel Lucerne, Autograph Collection, responded to this review

Dear SingaporeBms Thank you very much for your great review and evaluation about your stay with us at THE HOTEL - Autograph Collection. We highly appreciate you enjoyed your stay and the personal service provided. Of course we will share your feedback with the team and hope to accommodate you again at THE HOTEL whenever your travel plans lead you...

Atlanta, Georgia
Reviewed 13 April 2017

The smallest Marriott hotel that we have stayed in with only 30 rooms ( supposedly 2nd smallest hotel in the Marriott chain). Short walk to train station and several restaurants nearby. The restaurant was a bit slow during breakfast. The suite (5500) was beautiful and spacious with plenty of room for 3 persons. Just wish that it has air condition...

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Thank PP2603
ManagerTH, Director of Operations at The Hotel Lucerne, Autograph Collection, responded to this review

Dear PP2603 Thank you so much for your great feedback about your stay with us at THE HOTEL - Autograph Collection. We highly appreciate you enjoyed your stay and the personal service provided. Of course we will share your feedback with the restaurant team and hope to accommodate you again at THE HOTEL whenever your travel plans lead you back...

Charleston, South Carolina
Reviewed 6 April 2017

Used Marriott points for a splurge in this very pricey country. There are only 30 rooms at the hotel with each room being different. Each rooms has art work on the ceilings with atypical hotel décor. The rooms were huge by European standards and our room overlooked the park. The staff was extremely accommodating and helpful. The hotel is located...

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Helpful?
Thank Aly7859
ManagerTH, Director of Operations at The Hotel Lucerne, Autograph Collection, responded to this review

Dear Aly7859 Thank you so much for sharing your experience at THE HOTEL - Autograph Collection with the world. We are happy to hear you enjoyed the great central location and the still calm area around the hotel, as well as the personal service provided. Hoping to accommodate you again in future, we remain at your disposal for any further...

Reviewed 14 March 2017 via mobile

My husband and I stayed here for two nights on a multi city European trip and we made the fantastic decision to stay at this hotel. Our amenities were nice but the thing that stood out to is the most was the impeccable service provided at this location from such staff as Jakob and Claudia, to name a few. They...

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Thank Courtney M
Moscow, Russia
Reviewed 6 March 2017

Very friendly and helpful staff who tries to do everything for a convenient stay. Good location. But the restaurant was closed, breakfast very basic with very small choice. No gym, no spa! We had a corner junior suite but it's more like a double room. We did not like the design and furniture at all and think the hotel in...

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Thank Moscow007
ManagerTH, Front Office Manager at The Hotel Lucerne, Autograph Collection, responded to this review

Dear Mr. Moscow Mike Thank you so much for the feedback of your experience at THE HOTEL - Autograph Collection. We sincerely apologize for the inconvenience this may have caused. To improve our customer services, we are currently upgrading our technical infrastructure. We thank you for your stay and hope you can give us a second chance in the future....

Engadin St. Moritz, Switzerland
Reviewed 3 March 2017

Staying for only 1 night I have to say, it was absolutely stunning. Fantastic Junior - Corner Suite with 3 large windows and a small balcony. Unique design throughout the hotel. Only the AC/ heating is a bit loud during the night Very polite and friendly staff at the Reception and at breakfast. Very good choice if you don´t need...

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Thank bretfriedel87
Reviewed 26 February 2017 via mobile

My wife and I stayed two nights while visiting Switzerland. Each room in this hotel is uniquely decorated. The staff is quite professional, friendly and helpful. The breakfast was quiet and cozy. No buffet as is common, but the buffet is essentially brought to your table, a fine assortment of breakfast fare. You can order eggs cooked to order as...

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Thank Layne M

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Bam Bou by Thomas
Bam Bou by Thomas
Cuisines: European, French, Mediterranean
The Lounge
The Lounge
Cuisines: Bar, European, Pub
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Business Centre with Internet Access
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
The Hotel is a unique establishment exuding charm and charisma in Lucerne Switzerland. No two guest rooms are alike – and each has a tale to tell. They lean away from the familiar and the everyday. The art lies not so much in what is included but in what is left out. Guests are invited to abandon themselves to the inspirational poetry which characterises this sense-awakening boutique deluxe hotel. ... more   less 

Additional Information about The Hotel Lucerne, Autograph Collection

Address: Sempacherstrasse 14, Lucerne 6003, Switzerland (Formerly The Hotel Luzern, Autograph Collection)
Region: Switzerland > Canton of Lucerne > Lucerne
Price Range: RM1,176 - RM2,133 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Hotel Lucerne, Autograph Collection 5*
Number of rooms: 30
Reservation Options:
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Also Known As:
Hotel Lucerne
Hotel Style:
#6 Romantic Hotel in Lucerne
#8 Family Hotel in Lucerne
#8 Business Hotel in Lucerne
#11 Luxury Hotel in Lucerne
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Questions & Answers

Here's what travellers have asked, with answers from The Hotel Lucerne, Autograph Collection staff and other travellers.
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Questions? Get answers from The Hotel Lucerne, Autograph Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner Junior Suite”
bretfriedel87, 3 Mar 2017 | Read review
“Had 5th floor corner, Excellent location”
BR2016Canada, 19 Nov 2016 | Read review
“Hotel desk sometime keeps passes for the Transport Museum. Don't forget to ask. Complementary water every morning we went out.”
iUmar, 30 Oct 2016 | Read review
“There is a frightful orange room make sure this does not happen to you unless you are Dutch or love orange!”
peggyg350, 13 Sep 2016 | Read review
“Higher floor rooms have smaller windows”
whitemice46, 23 Aug 2016 | Read review
5 of 5
TripAdvisor
US$290* /night
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Booking.comUS$322
Expedia.comUS$301
HotelQuicklyUS$418
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*Disclaimer
Prices are for 1 room, 2 adults
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