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Carlton-Europe Hotel

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Carlton-Europe Hotel
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295 Reviews from our TripAdvisor Community

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Showing 229: English reviews
Adelaide, Australia
Reviewed 22 August 2016

This hotel could win an award for cost cutting!!! There was one tea bag in the room, now really. The quilt was too small for the bed. The single towel was tiny and hard. There was no hair conditioner and the tiny bottle of shampoo was harsh. The bed pretty much filled the room. The bed was low and the...

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Helpful?
Thank JDLOA
Carlton-Europe, Leiter Front Office at Carlton-Europe Hotel, responded to this review

Dear JDLOA. Thank you for staying in our Hotel. We're very sorry that nearly everything didn't corresponded to your idea. If you talk to us during your stay we will find an aim for almost any Problem. Best regards Marco and the team

Boothwyn, Pennsylvania
Reviewed 19 August 2016

Ok place. Location excellent but they must renovate the bath room. It does not drain and there is no water guard. On the top of it, we received an warning mail from management for flooding the bath room. Unless they renovate, will not recommend anyone to this place.

Review collected in partnership with Amoma.com
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Helpful?
Thank tbando123
Carlton-Europe, Leiter Front Office at Carlton-Europe Hotel, responded to this review

Dear tbando123. Thank you very much for staying in our hotel and for your rating. We're glad that you give us an honorable feedback. We already checked the drains and repaired it - thanks for that information. Because of the age of the building from more than 100 years and its wooden character, water on the floor running thru the...

Reviewed 18 August 2016 via mobile

Hotel Carlton Europe is a heritage hotel situated at walk able distance of 200 M from Interlaken train station. The lobby is full of heritage items and the quadruple room we booked for 350 CHF was consisting of two portions attached together, one having a double bed and other one having two single beds. There was an electric kettle and...

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Helpful?
Thank Jatin9030
Reviewed 17 August 2016

Just returned from staying here. All the staff were excellent. Breakfast had a good range of fresh food which was still being replenished after 9:45 (breakfast finishes at 10). We stayed half board and all the evening meals were delicious and of a high quality. The restaurant staff led by Pedro were friendly and accommodated all requests from my fussy...

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Helpful?
Thank Carole M
Carlton-Europe, Leiter Front Office at Carlton-Europe Hotel, responded to this review

Dear Carole M. Thanks so much for staying in our Hotel and for your fair rating. We're really looking Forward that our Service and our range belongs to your idea. Best regards Marco and the Team. Every day our purpose is to get all our guests satisfied. We appreciate that you were. Thanks again. Best regards Marco and the team

UK
Reviewed 15 August 2016

We recently spent 3 nights at the Carlton-Europe Hotel and found it well situated for the Interlaken-Ost train station (5 minutes walk even with suitcases) and this made it very convenient for our train trips especially the Jungfraujoch journey. Our room was large but no air conditioning and as temperatures were in the high 20's low 30's it meant that...

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Helpful?
Thank dorla
Carlton-Europe, Leiter Front Office at Carlton-Europe Hotel, responded to this review

Dear Dorla. Thank you very much for staying in our Hotel and for your fair rating. We're looking Forward that you had an enjoable stay at the Carlton-Europe. We appreciate that our Service corresponds to your idea. The charme of the Hotel is created by the over 100years of ist Age. The difficulty is, that we are not allowed to...

Reviewed 9 August 2016

Extremely friendly front of house staff but definitely not complemented by a very poor reception by the hostess in the restaurant. The room was spacious but really dated and the bathroom accessories were just adequate. Breakfast buffet was ok but definitely not wow with average service. The hotel is a 5 minute walk from the train station that helps with...

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Thank Theofilus
Carlton-Europe, Leiter Front Office at Carlton-Europe Hotel, responded to this review

Dear Mr. Theofilus. Thanks a lot for choosing the Carlton-Europe Hotel and for your fair rating. We appreciate that you will keep us in good memories. We're looking forward that our service corresponds to your idea. The charme of the hotel stem of its age from over 100 years and and of the compilation from modern and antique. We're very...

Reviewed 2 August 2016 via mobile

Interlaken was the first place I visited in Switzerland. And not to my surprise it was very much what I expected. A quite town of people who treat you with warmth. Carlton Europe is an old heritage hotel with a small staff. Located very close to the railway station it's very easy to commute to other cities of Switzerland.

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Thank cydsid
Carlton-Europe, Leiter Front Office at Carlton-Europe Hotel, responded to this review

Dear cydsid Thanks a lot for staying in our hotel and for giving us a fair rating. Our challenge is to get our guest lucky. We're looking forward if we reached this purpose with you. You're always welcome in the Carlton-Europe Hotel. Best regards Marco and the team

Reviewed 30 July 2016

The hotel is located within a 5 minute walking distance from the interlaken train station, and right opposite the cogwheel train station which goes to Harder Klum. The hotel was very nice, rooms were spacious and clean (bathroom was a little small), had a small balcony facing the road which was awesome and another one on the side facing the...

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Helpful?
Thank Shaunak P
Carlton-Europe, Leiter Front Office at Carlton-Europe Hotel, responded to this review

Dear Shaunak P. Thank you very much for staying in our Hotel and for your fair rating. We're looking forward that you liked the room and that our service offer corresponded to your idea. We appreciate that you enjoyed your stay in the Carlton Europe and would be looking forward to welcome you again. Best regards Marco and the team

Battaramulla
Reviewed 22 July 2016 via mobile

Easy 5 minute walk from the Interlaken OST station, to this charming century old hotel. efficient check in and check out, room tip : book alps view - compact room miniature sink but sufficient for a couple. AND a lovely balcony facing the mountains. Good wifi, safety locker and CNN English available. Good European breakfast, lovely outdoor terrace with a...

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Thank ImalF F
Carlton-Europe, Leiter Front Office at Carlton-Europe Hotel, responded to this review

Dear ImalF. We're looking forward that you enjoyed your stay in our hotel. All our small facilities and services have been noticed by you positive. Therefore we thank you very much, as well as for the good rating.So, keep the Carlton-Europe positive in your mind; hope to welcome you again. Best regards Marco and the team

Philadelphia, Pennsylvania
Reviewed 21 July 2016 via mobile

I unfortunately spent two nights at the Carlton-Europe Hotel, and the experience was nothing short of terrible. I couldn't get out of there fast enough. The hotel is split into two buildings. I imagine that all of the positive reviews here are for the section on "the left." I was placed in "the right" wing. What the website doesn't show...

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Helpful?
Thank LizMNYC2016

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Ski-In / Ski-Out
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Art Nouveau hotel "Carlton-Europe" has a very long tradition. Led by a young team which will tailor to your needs and reflect the charm of the house. After a visit to this idyllic setting, you will take a feeling of security back home. Centrally located just 200 meters from the Interlaken Ost train station on the famous Höheweg. Starting point for excursions in the Jungfrau region as well as the recreation area around Lake Thun and Brienz. Parking lots for cars (chargeable). On foot you reach the center of Interlaken within 5 minutes. The Hotel Carlton-Europe can offer the following: -Team building, motivation -Adult education -Full Catering -Conference rooms with plenty of ambience. The hotel rooms are individually renovated with own equipment. Restaurants: Ruedihus (traditional Swiss cuisine), Johnny's Gärtli (Steakhouse), Shalimar (Indian cuisine and pizzas) and Johnny's Bar Dancing. Leisure: Billiards, Table Tennis, Chess. Large hotel garden with a natural swimming pond. Central, quiet location. ... more   less 

Additional Information about Carlton-Europe Hotel

Address: Hoeheweg 94, Interlaken 3800, Switzerland
Region: Switzerland > Canton of Bern > Bernese Oberland > Interlaken
Price Range: RM603 - RM1,420 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Carlton-Europe Hotel 3*
Number of rooms: 92
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Also Known As:
Carlton Europe Hotel Interlaken
Carlton Europe Interlaken
Hotel Style:
#3 Spa Hotel in Interlaken
#4 Ski-In / Ski-Out Hotel in Interlaken
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Questions & Answers

Here's what travellers have asked, with answers from Carlton-Europe Hotel staff and other travellers.
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Questions? Get answers from Carlton-Europe Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“take a mountain view as the snow mountains look amazing from the room.”
  • view from room
 of 5 bubbles ketkif, 21 Mar 2017 | Read review
“Higher rooms have better views, but all have a good view.”
 of 5 bubbles 926mary, 2 Feb 2017 | Read review
“Ask for a room with a view to the alps”
 of 5 bubbles Travelooneyblog, 20 Dec 2016 | Read review
“If you think the train would be too noisy then choose a room at the back of the hotel.”
 of 5 bubbles travellingtaff4, 18 Oct 2016 | Read review
“Our room was on the third floor and was very quiet.”
 of 5 bubbles wasthere1967, 18 Oct 2016 | Read review
5 of 5