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Hotel Firefly

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Hotel Firefly
Hotel Firefly
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460 Reviews from our TripAdvisor Community

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Showing 180: English reviews
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Switzerland
Reviewed 2 days ago NEW

We stayed here for the second time for 5 days in January and it was amazing. We discovered it in the summer when our usual hotel was having work done and immediately booked it for our ski week. It is very well located in the village and is very pretty. The rooms are beautiful and well thought out. Having a...

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Thank Jacksdp
Panama Province, Panama
Reviewed 6 days ago NEWvia mobile

Stayed for a weekend in this nicely done hotel ... which provides a small kitchenette in every room, however there is hardly any work surface space or a place to put your basic stuff ie toiletries etc even in the bathroom the hyper Modern sink allows zero space for other stuff. The rooms have a nice balcony . The breakfast...

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Thank LAEAI
Alexandria, Virginia
Reviewed 20 January 2017

When I was planning my trip (from Italy to Austria and then through Switzerland on my way to Geneva) I spent many hours reviewing web sites and Trip Advisor. Zermatt has so many hotels choosing one can be overwhelming! Each time I got online and looked at Zermatt hotels I found myself returning to the Firefly site. There was something...

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1Thank TimmmahG
FireflyZermatt, Inhaber at Hotel Firefly, responded to this review

Dear TimmahG Thank you so very much for this amazing review! We very much appreciate that you took the time to share your experiences in our hotel. It's great to read that you enjoyed the comfort of our interior and that our staff members have made your stay even more special. It is a huge motivation for us to read...

Reviewed 19 January 2017

The rooms were cozy, and the staff were amazing(such as Simone) contributed to a relaxing and enjoyable getaway. The excellent breakfast served in room in the morning that you got to select/choose from the night enabled a more relaxing experiencing before going out to ski in the day. The access to cooking facilities in the suites was also incredibly helpful...

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Helpful?
Thank TravellingTreeFrog
FireflyZermatt, Inhaber at Hotel Firefly, responded to this review

Dear TravellingTreeFrog Thank you for this great review! We are delighted to hear that you found time to relax and enjoy. The concept with the breakfast into the suite is ideal for skiers to start the day as comfortable as possible. Thank you very much for recommending us and we hope to welcome you again very soon! Best wishes Fam....

Reviewed 17 January 2017

We stayed in one of the apartments at Hotel Firefly with my baby daughter and my parents and what a stay! Spacious apartment, very clean, breakfast brought to your room, awesome bedding and view, great gym, spa and pool, super helpful staff. Perfect stay, more than recommended!

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Helpful?
Thank Anthony F
FireflyZermatt, Inhaber at Hotel Firefly, responded to this review

Dear Anthony F Thank you for sharing your experiences on tripadvisor! Its great to read that your rating your stay in our hotel as "perfect" and we very much hope to welcome you again soon! Best wishes from Zermatt, Family Kalbermatter & Team

Geneva, Switzerland
Reviewed 6 January 2017

I have been in this property more than once. They have very good apartments with hotel service. Anything inside is very design, and they used very high quality construction materials. I really like the combination of modern-cozy you can find here. Breakfast is served in the room and 'à la carte' (you order it on a menue in the evening),...

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2Thank Antonella218
FireflyZermatt, Inhaber at Hotel Firefly, responded to this review

Dear Antonella218 Thank you very much for this helpful review. We are delighted to hear that our interior has met your expectations and that you enjoyed the comfort we offer. Zermatt is one of the most famous and certainly also most pricey places in Switzerland but we as a hotel I'm afraid have no influence to it. It would be...

San Francisco, California
Reviewed 29 November 2016

We booked Hotel Firefly at the last minute and were so pleasantly surprised. I think we originally booked for one night and ended up staying four. Rooms are fantastic. We weren't looking for a kitchenette, but turned out to be wonderful to have it. Would love to go back during winter ski season. Staff was fantastic, beautiful bar with great...

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1Thank kimber918
FireflyZermatt, Inhaber at Hotel Firefly, responded to this review

Dear kimber918, thank you so much for your review on tripadvisor. We are happy to know that you enjoyed your stay so much that you decided to extend your stay with us. We are glad to hear that you felt welcome here and that you wish to come back. We are looking forward to welcome you back here whenever your...

Chicago, Illinois
Reviewed 27 November 2016 via mobile

We recently stayed at Hotel Firefly in Zermatt. We are a family of five including three teenage children. It was our first time visiting Zermatt and we are not avid skiers although we are very active and love hiking and exploring. The location is perfect, close to all activities and restaurants. The facility was excellent. The rooms were clean, spacious...

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Thank WindyCitytraveler500
FireflyZermatt, Inhaber at Hotel Firefly, responded to this review

Dear WindyCitytraveler500, thank you for your nice words. We are glad to hear that the whole family enjoyed their stay - here at Firefly Zermatt we try to make your stay wonderful and fun for everyone. I am delighted that you found the Hotel beautiful and the facilities perfect. Should your travels lead you back to Zermatt, I'd be delighted...

Exeter, United Kingdom
Reviewed 19 November 2016

When you read the introductory copy in the hotel book it explains how the owners built their concept and defined every detail based upon their experience of global business travel staying in hotels all over the world. Well, I have done the same and I have to say, it really shows! I don't normally like staying in hotels as I've...

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Helpful?
Thank clarkejamie4
FireflyZermatt, Inhaber at Hotel Firefly, responded to this review

Dear Clarkejamie4, thank you for your lovely review. Thank also you very much for your kind words about our concept and facility. We are indeed very happy that our hotel made you feel at home. I am delighted to hear that you call this the best hotel you ever stayed at - this shows us that all the effort and...

Reviewed 7 November 2016 via mobile

First time in Zermatt, very glad we picked Firefly. Cannot fault anything, was perfect. The spa facilities are excellent - choice of 2 steam rooms with different aromas. Breakfast in the room was delicious, we always added on extra requests which were seen to everytime. Room was spacious and so well equipped .. we cooked dinner a few times and...

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1Thank Kate W
FireflyZermatt, Inhaber at Hotel Firefly, responded to this review

Dear Kate, thank you very much for your lovely review. I am delighted to hear that your stay with us was perfect - our team does everything to make our guests feel welcome. I share will your kind compliments with great pleasure and hope to see you again very soon. Best regards. Family Kalbermatter & Team

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Ski-In / Ski-Out
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Airport Transportation
Official Description (provided by the hotel)
The Hotel Firefly**** is the first address in Zermatt for demanding travellers who expect luxury and lifestyle on the highest level. And as well a sign for the fact that tourism and environmental protection are not contrasts. It connects luxury, lifestyle and environmental consciousness under the same roof. With that, the Firefly sets forwad-looking impulses for a lasting tourism. ... more   less 

Additional Information about Hotel Firefly

Address: Schluhmattstrasse 55, Zermatt 3920, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range: RM1,276 - RM6,382 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Firefly 4.5*
Number of rooms: 16
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Agoda and Priceline so you can book your Hotel Firefly reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Luxury Hotel in Zermatt
#1 Family Hotel in Zermatt
#2 Business Hotel in Zermatt
#3 Spa Hotel in Zermatt
#3 Ski-In / Ski-Out Hotel in Zermatt
#17 Romantic Hotel in Zermatt
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Firefly staff and other travellers.
6 questions
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Questions? Get answers from Hotel Firefly staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I think the smaller rooms face toward town vs. Matterhorn, but still a lovely view.”
 of 5 bubbles kimber918, 29 Nov 2016 | Read review
“Ask for a Matterhorn view.”
 of 5 bubbles clarkejamie4, 19 Nov 2016 | Read review
“#31 faces the clock tower (opposite direction from Matterhorn)”
 of 5 bubbles 888gusf, 12 Oct 2016 | Read review
“The rooms with a view and the bathtubes!”
 of 5 bubbles 503lizanng, 11 Apr 2016 | Read review
“We prefer the suites that have bedrooms with own private bathrooms.”
 of 5 bubbles 751serger, 27 Jan 2016 | Read review
5 of 5