We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Hotel Alpenhof

Expedia.comUS$267*
View Deal
#15 of 109 Hotels in Zermatt
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$480*
US$267*
US$277*
US$480*
US$267*
Compare best prices from top travel sites
and 10 more sites!
Professional photos
Hotel Alpenhof
Hotel Alpenhof
Panoramas (92)
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

413 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 230: English reviews
Start your review of Hotel Alpenhof
 Click to rate
London, United Kingdom
Reviewed 2 days ago NEW

We stayed in a nice newly refurbished room. The room was very very nice with clean functional bathroom. The bed was very very comfortable. The swimming pool was nice. The breakfast was OK only. Dinner was OK only, again but pricey!

 Report
Helpful?
Thank DrSYu
Albuquerque
Reviewed 6 days ago NEWvia mobile

Two nights here in perfect weather has made for an excellent visit to Zermatt. Staff are very friendly and helpful and dispatched an electric bus to meet us at the train station when I had notified them of my arrival just minutes before. Our room has a view of the Matterhorn and a beautiful terrace. The room itself is huge...

 Report
Helpful?
Thank Linn T
Familie-Julen, Manager at Hotel Alpenhof, responded to this review

Dear guest, Thank you very much for staying at the HOTEL ALPENHOF and for taking the time to give us your positive feedback. Your recognition is our best reward and our greatest source of motivation to continue dedicating ourselves to giving our guests an extraordinary stay. It gives us much pleasure to hear that you enjoyed your stay at our...

Geneva, Switzerland
Reviewed 1 week ago via mobile

My family is Swiss (from Geneva) and we have been visiting Zermatt for over 25 years (2 to 3 times per year), we've stayed at many different hotels however we have only recently started staying at this hotel. We travelled to Zermatt for a family celebration for the weekend. We were a group of 3 families covering 3 generations that...

 Report
Helpful?
1Thank T5104HMmarkw
Familie-Julen, Manager at Hotel Alpenhof, responded to this review

Dear Family Warwillow-Thomson, thank you very much for your feedback! We have looked into the matter and found that you had been informed per email months before your check in about the rates of a late check out (which is not CHF 50.00 per person but per room). Also, in advance we had already given you a later check out...

ma
Reviewed 4 weeks ago via mobile

The staff here were the best, from reception to servers to spa staff. Any request was treated as "no problem" . Lovely, friendly hotel in easy walking distance to shops and train station. Rooms were large, clean and comfortable with great views of the mountains. Free rides to/from train were easy to arrange. Tech was unobtrusive but readily availible-usb ports...

 Report
Helpful?
Thank wac55ma
Familie-Julen, Manager at Hotel Alpenhof, responded to this review

Dear guest, It is such a honor to read your fabulous feedback regarding your recent stay at our hotel. We would like to thank you for taking the time to review us. We are very glad to hear that we met your expectations with the offered hotel facilities and services. It is great to hear that you spent some memorable...

Nusa Dua, Indonesia
Reviewed 9 April 2017

My wife and I had a great stay. we got picked up and drop off at the train station with the electric car. we had half board and used the dine around, 1 x dinner the Alpenhof and 1 x Fondue dinner in the Restaurant Julen. Both dinner were well executed The interior design gave us a very comfy and...

 Report
Helpful?
Thank theasiantourist
Familie-Julen, Manager at Hotel Alpenhof, responded to this review

Dear guest, The whole team of the HOTEL ALPENHOF is very grateful for your overwhelming feedback in reference to your recent stay at our hotel. Your recognition is our best reward and our greatest source of motivation to continue dedicating ourselves to giving our guests an extraordinary stay. We are very glad to hear that you enjoyed the dine-around options...

Abingdon, United Kingdom
Reviewed 13 March 2017

We had a wonderful 10 day stay at this hotel. Staff were all very pleasant and nothing was too much trouble. Our room was large, loads of storage space and very comfortable. There is a nice sized pool and spa facilities are very good the sauna was huge. We were half board and every night had a 5 course dinner....

 Report
Helpful?
Thank Polly6766
Familie-Julen, Manager at Hotel Alpenhof, responded to this review

Estimated guest, We are very grateful for your valuable feedback. Thank you very much for sharing your impressions with us. We are very happy to hear that you enjoyed your comfortable room and the spa facilities. Furthermore, it is very nice to hear that we met your expectations with our culinary offer and breakfast. We are sorry for the inconvenience...

Sydney, Australia
Reviewed 11 March 2017

We were fortunate to have spent a week at this wonderful Spa Hotel. Every day after skiing we would spend time in the pool and outdoor spa pool to relax the tired muscles. Some days we laid back with hot jets of water relaxing us as snow feel on our heads, a surreal experience. Our half board package allowed us...

 Report
Helpful?
1Thank navilluso55
Familie-Julen, Manager at Hotel Alpenhof, responded to this review

Estimated guest, We are very grateful for your valuable feedback regarding your recent stay at the Hotel Alpenhof. Thank you very much for taking the time to rate our hotel. It is a great pleasure to hear that you spent some memorable days in Zermatt and at our hotel. We are happy to hear that you enjoyed some relaxable moments...

Athens
Reviewed 15 February 2017

Great spa, great atmosphere and a very nice cigar room to get a drink in the evening. It is a hotel that combines in a perfect way the rustic style with a modern twist. The personnel was also very polite and helpful.

 Report
Helpful?
Thank IreneCharagionis
Familie-Julen, Manager at Hotel Alpenhof, responded to this review

Dear guest, We thank you very much that you took the time to evaluate your recent stay at the Hotel Alpenhof! Your recognition is our source of motivation. We will happily share your great feedback with the whole Alpenhof-Team. It is a pleasure to read that you enjoyed our hotel facilities and that you liked the ambiance of our hotel!...

Reviewed 2 February 2017 via mobile

We (couple)have visited this Hotel es external guests just to enjoy the Spa and Massage.Well it is definitelly worth it.The Spa is pretty large,clean and offers even an outdoor Jaccuzi;o)We have spent in the spa about 2hrs and we wish we would have taken more time;o)Additionally to the spa facilities you also get to go to the swimming pool and...

 Report
Helpful?
Thank Teris6
Familie-Julen, Manager at Hotel Alpenhof, responded to this review

Dear sir or madam, It is a great pleasure to read your valuable feedback concerning your recent visit at the spa of the Hotel Alpenhof. We are happy to hear that your spa experience was the money worth! We will not miss to share your fabulous comment with our entire team. We stay at your entire disposal should you need...

Whistler, British Columbia, Canada
Reviewed 2 February 2017

The Hotel Alpenhof is an excellent hotel only a few metres from the funicular lift and a short walk to the centre of town. My room, while modest in size was exceptionally well appointed and very comfortable. The food was well prepared and plentiful, always with good variety. But I would say it was the staff that makes this such...

 Report
Helpful?
Thank Paul M
Familie-Julen, Manager at Hotel Alpenhof, responded to this review

Dear Paul, It such a pleasure to read your valuable feedback about your recent stay at the HOTEL ALPENHOF. We are very grateful to hear that you enjoyed our cuisine and the convenient location of our hotel. We will happily share your outstanding comments about our staff with our entire team. We thank you very much for your positive words,...

1,146 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (241)
Viewed
Pool/Beach Area (8)
Viewed
Room/Suite (52)
Viewed
Hotel & Grounds (46)
Viewed
Dining (14)
Viewed
View from Room (14)
Viewed
Bathroom (11)
Viewed
Family/Play Areas (3)
Viewed
Other (93)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (832)
Viewed
Other (244)
Viewed
Amenities (189)
Viewed
Design Double Room (62)
Viewed
Design Junior Suite (74)
Viewed
Indoor Pool (41)
Viewed
Outdoor Jacuzzi (16)
Viewed
Dining (120)
Viewed
The Hotel (86)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (73)
Viewed
Room/Suite (15)
Viewed
Hotel & Grounds (8)
Viewed
Bathroom (5)
Viewed
Pool/Beach Area (3)
Viewed
View from Room (1)
Viewed
Dining (2)
Viewed
Other (39)
11/06/2017 12/06/2017
Hotels you might also like...
Travellers also viewed these Zermatt hotels
0.2 km away
Schlosshotel
Schlosshotel
#10 of 109 in Zermatt
887 reviews
0.9 km away
Hotel Firefly
Hotel Firefly
#3 of 109 in Zermatt
471 reviews
0.2 km away
Fleurs de Zermatt
Fleurs de Zermatt
#28 of 109 in Zermatt
196 reviews
Show Prices
Show Prices
Show Prices
0.2 km away
Chalet Hotel Schoenegg
Chalet Hotel Schoenegg
#11 of 109 in Zermatt
473 reviews
0.6 km away
Romantik Hotel Julen
Romantik Hotel Julen
#13 of 109 in Zermatt
424 reviews
1.3 km away
Hotel Matterhorn Focus
Hotel Matterhorn Focus
#5 of 109 in Zermatt
576 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Breakfast included
  • Bar/Lounge
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Restaurant Alpenhof
Restaurant Alpenhof
Cuisines: European, Central European, Swiss
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
In your room
  • Minibar
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Room Service
Official Description (provided by the hotel)
The family run Hotel Alpenhof lies in the center of Zermatt in a sunny, quiet location. The cable car Sunnegga, which access the ski slopes and hiking area, is directly across from the hotel and the train station and Gornergrat railway are just 5 minutes' walk away. The 5 floor Hotel Alpenhof offers 62 comfortable rooms, most of which have their own balcony. The rooms are equipped with bath/WC, minibar, telephone, radio, Wi-Fi, cable TV, safe and a cozy seating area. Look forward to the naturally lit, Alpenhof SPA area on the first floor. The new, stylishly renovated hotel lobby offers plenty of space to relax and enjoy regional snacks and wine specialties. We pamper our hotel guests every day with a new and freshly prepared 5-course selection menu. A special highlight is the exquisite cheese buffet. Our refined Cigar Lounge, one of a kind in Zermatt, offers fine digestives, smoky whiskys and a solid selection of cigars. Sitting in front of a roaring fire listening to our pianist is the perfect way to end a day's hiking or skiing. Every Wednesday during the high season the family run business offers you a free visit to their herd of black nose sheep. ... more   less 

Additional Information about Hotel Alpenhof

Address: Matterstrasse 43, Zermatt 3920, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range: RM940 - RM2,174 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Alpenhof 4.5*
Number of rooms: 62
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Orbitz, Travelocity, Hotwire, Priceline, Cheap Tickets, Cancelon, TripOnline SA, getaroom.com, HotelQuickly and Hotel.de so you can book your Hotel Alpenhof reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Alpenhof Hotel Zermatt
Hotel Style:
#10 Ski-In / Ski-Out Hotel in Zermatt
#12 Luxury Hotel in Zermatt
#13 Spa Hotel in Zermatt
#27 Romantic Hotel in Zermatt
#30 Family Hotel in Zermatt
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hotel Alpenhof staff and other travellers.
4 questions
Ask a question

See all questions (4)

Questions? Get answers from Hotel Alpenhof staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a Matterhorn view room”
navilluso55, 10 Mar 2017 | Read review
“Take enough time to enjoy the Jacuzzi :)”
ranka121, 22 Oct 2016 | Read review
“Ask for a Matterhorn view and a corner balcony.”
tanias769, 18 Sep 2016 | Read review
“Our room, 201 had Matterhorn views and a huge balcony”
erinr876, 15 Sep 2016 | Read review
“Buy a Peak Pass if you want to do stuff. The Gornergrat alone costs CHF90 for a return trip so the savings are substantial.”
  • Matterhorn.
WILLIAM1066, 18 Aug 2016 | Read review
5 of 5
Expedia.com
US$267* /night
View Deal
Booking.comUS$277
Hotels.comUS$267
AMOMAUS$480
View all 10 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates