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Schlosshotel

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864 Reviews from our TripAdvisor Community

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Showing 443: English reviews
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Reviewed 3 days ago NEWvia mobile

Just take less than 5 mins walk from the train station, and there are clear signs to show you the direction, so it's easy to locate the hotel even we were first time to visit Zermatt. Big & comfortable room and it is quiet at night. Staffs are all friendly & helpful, and the breakfast is yummy. Was there to...

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Thank Juno Y
Houston, Texas
Reviewed 4 days ago NEW

The amazing service at the Schlosshotel started even before we arrived! They were very prompt answering questions about parking in Tasch, renting ski equipment, buying lift tickets and even suggested restaurants and made our reservations for us! We were warmly greeted at the train station to help with our bags even though the station is within sight of the hotel!...

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Thank tkmtravel7
Reviewed 5 days ago NEW

Schlosshotel was fantastic. We had a room that accommodated 4 people, which was perfect for a family of four. Our room was clean, well appointed, featured a full kitchen and had a great view of the Matterhorn. It is located within a very short walk of the main Zermatt train station and backs up to the Gornergrat train station. The...

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Thank Harry W
rye
Reviewed 1 week ago

Overall, we had a fabulous stay. From the courteous staff to the quality of the hotel, room included (we stayed in a 2 room, fully equipped apartment), to the property's key location, we give the Schlosshotel 5 stars. The hotel strikes the right balance between luxury, affordability, and outstanding courtesy. We are already hoping to return next season!

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Thank Mark S
Alex Jr P, Manager at Schlosshotel, responded to this review

Dear Mark S Thank you very much for your amazing review about the Schlosshotel. We are really happy that you enjoyed your stay with us in one of our apartments and would give our hotel and the service 5 stars. It would give us a great pleasure to welcome you back with us next season. Your Schlosshotel-Team.

Devon, United Kingdom
Reviewed 1 week ago

A 2 minute walk from the Gornergrat railway station , and therefore just a few minutes more to the manin street .This is a moden hotel with well appointed rooms , very comfy beds and good bathrooms .Breakfast has good choice and could only be improved with Nespresso coffee ( which is available in the best rooms I understand ....

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Thank andywestonwebb2016
Alex Jr P, Manager at Schlosshotel, responded to this review

Dear andywestonwebb2016 Thank you very much for your fantastic review about the Schlosshotel. It is a pleasure to hear that you enjoyed your stay with us and were happy with the location, the rooms with the box-spring beds & the modern bathrooms, the spa area and our breakfast buffet. The coffee served at breakfast comes from a good quality whole...

Mumbai
Reviewed 1 week ago via mobile

It's a nice hotel , rooms are little small but cozy and comfortable. Staff helpful, inform daily weather predictions at reception. Last day of stay had snowfall and the place was suddenly wrapped in a snow blanket looking beautiful.

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Helpful?
Thank GarfieldMumbai
Alex Jr P, Manager at Schlosshotel, responded to this review

Dear GarfieldMumbai Thank you very much for your great review about the Schlosshotel. We are delighted to hear that you enjoyed your stay with us and liked our hotels and the cozy rooms and were happy with the provided service. It is a pleasure that you could enjoy a bit of winter here in the mountains and we would be...

Exeter, United Kingdom
Reviewed 3 weeks ago

Very convenient , comfortable & welcoming Hotel . Good breakfast , helpful staff at reception & very prompt & efficient shuttle to & from the station . Boot/ski room was very good & lockable ski lockers excellent. Free Wi-fi did tend to drop in & out in the bedroom and the reception lounge

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Thank simonkerr075
Alex Jr P, Manager at Schlosshotel, responded to this review

Dear simonkerr07 Thank you very much for your fantastic review about the Schlosshotel. We are delighted to hear that you enjoyed your stay with us and were happy with the breakfast buffet, the staff & the provided services and our modern ski room. The issue about the internet we know and are trying to find a quick and efficient solution....

Amsterdam, The Netherlands
Reviewed 4 weeks ago via mobile

This was the second time in a couple of years we stayed here and again I was very surprised with the high quality of this hotel. We arrived late but check in was very smoth. We stayed in the 2 bedroom apartment which was spacious and like a couple of years ago looked still brand new. The staff and facilities...

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Thank Erasmusbrug
Alex Jr P, Manager at Schlosshotel, responded to this review

Dear Erasmusbrug Thank you very much for your great review about the Schlosshotel. It is a pleasure to hear that you enjoyed your second stay with us and were again happy with your apartment & its quality, our spa area, the breakfast buffet, our location and the provided service of the staff. We would be delighted to welcome you again...

Male
Reviewed 4 weeks ago

Our favorite hotel in Zermatt once again delivered an outstanding experience for me and my family. Great location in the centre of the village! Cosy rooms with very comfortable beds. Excellent customer service from the whole team! We look forward to our next visit!

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Thank larspetre
Alex Jr P, Manager at Schlosshotel, responded to this review

Dear larspetre Thank you very much for your wonderful review about the Schlosshotel. We are really pleased to hear that you enjoyed yet another stay with us and again were happy with our provided service, our location and the rooms. It would be a great pleasure for the whole team to welcome you soon back. Your Schlosshotel-Team

Reviewed 23 March 2017

We have stayed in a lot of hotels, but the customer service at Schlosshotel is some of the best we've ever received; extremely personalized and genuinely friendly. The staff works extremely hard to make sure every detail is taken care of and they are happy to help with any reservations or requests that you need. The location of this hotel...

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Helpful?
Thank DetourDiary
Alex Jr P, Manager at Schlosshotel, responded to this review

Dear DetourDiary Thank you very much for your amazing review about the Schlosshotel. We are really pleased to hear that you enjoyed your stay with us and were happy with the personal service, the location of the hotel, the hotel facilities and your luxury suite. It was a great pleasure to have you here as our guests and everyone would...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Breakfast included
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Dry Cleaning
  • Shuttle Bus Service
  • Room Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome at the Schlosshotel in Zermatt! In our Hotel with 49 luxury rooms and Suites everyone feels good. Chose your room or your Suite just according to your wishes and requirements. At the Schlosshotel, very centrally located in Zermatt, you live a fairytale! Thanks to the Schlosshotel's central location in Zermatt, you can enjoy our fabulous facilities just 50 m from the station, a stone's throw from the main street and directly next to the Gornergrat railway. ... more   less 

Additional Information about Schlosshotel

Address: Bahnhofplatz 18, Zermatt 3920, Switzerland (Formerly Alex Schlosshotel )
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range: RM938 - RM1,968 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Schlosshotel 4*
Number of rooms: 48
Reservation Options:
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Also Known As:
Schlosshotel Tenne Zermatt
Schlosshotel Tenne Hotel Zermatt
Hotel Style:
#4 Family Hotel in Zermatt
#7 Ski-In / Ski-Out Hotel in Zermatt
#9 Spa Hotel in Zermatt
#9 Luxury Hotel in Zermatt
#26 Romantic Hotel in Zermatt
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Questions & Answers

Here's what travellers have asked, with answers from Schlosshotel staff and other travellers.
5 questions
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Questions? Get answers from Schlosshotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Definitely ask for a room with a view of the Mattherhorn!”
tkmtravel7, 24 Apr 2017 | Read review
“With the window open on the railway side you can hear a train at 7am - but they only run every 30 mins so its worth the Matterhorn view”
andywestonwebb2016, 18 Apr 2017 | Read review
“Ask for Matterhorn view if available”
simonkerr075, 4 Apr 2017 | Read review
“The Luxury Suite is worth the extra cost - the room is absolutely fantastic!”
DetourDiary, 23 Mar 2017 | Read review
“Small boutique style hotel with only 3 floors. Front rooms have the view of the Matterhorn.”
KarynM524, 5 Mar 2017 | Read review
5 of 5