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Schlosshotel

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788 Reviews from our TripAdvisor Community

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Showing 400: English reviews
Reviewed 3 days ago NEW

Perfectly located directly next to the Gornergrat railway, and in walking distance to some of Zermatt's best restaurants, ski rental stores and shopping, the Schlosshotel is the perfect place to stay whilst in Zermatt. Rooms are spacious and comfortable, with modern furnishings. Staff were polite and friendly, as well as extremely accommodating; you feel as though you are treated as...

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Thank Kip M
London, United Kingdom
Reviewed 2 weeks ago

My mum and I stayed in a deluxe room which was very spacious by European standard. Our room was exactly like the one shown on the reservation site. The bed/duvet were comfy- you will have a great night sleep for sure. Good view of the Matterhorn from our room balcony. Super big bathroom with a few windows. Breakfast was okay,...

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Thank PangPgtt
Reviewed 4 weeks ago

super clean , super warm and super fast service . Hotel and staff is much more passionate about service and quality than most 5 star chains , one does feel personal touch . Temperature controlled pool in basement is blessing if you use it after hike

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Thank anand101
Geneva, Switzerland
Reviewed 1 November 2016

This hotel is perfectly located to catch the Gornergrat railway or going for a walk on the Bahnhofstrasse. Friendly personnel with a nice indoor pool, good breakfast and nice rooms will make your feel like home

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Thank KaeppeliH
Nyon District, Switzerland
Reviewed 31 October 2016

We spent two nights and were pleasantly surprised on arrival to have been upgraded to a luxury suite with a lovely view of the Matterhorn. Staff all very friendly and helpful. Suite was well furnished and spacious. Breakfast varied and plentiful. There is a bar in the lounge that stays open late so you can have a nightcap or coffee...

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Thank anndK7319BH
Reviewed 25 October 2016 via mobile

Good hotel & great staff. Our family received up grade rooms. They are big,clean & comfy. This was among on of the best hotel we stayed in Switzerland in ten days trip. Highly recommend to choose this hotel if one visit Zermatt.

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Thank Kvnpiboon
Reviewed 24 October 2016 via mobile

Room was cozy and view was nice so that I can see the mountains covered with snow just in the terrace. Also staff was very kind and warm in the cold Zermatt :) Breakfast was also good. Highly recommended !

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Thank Soyun P
Alex Jr P, Manager at Schlosshotel, responded to this review

Dear Soyun P Thank you very much for your great review about the Schlosshotel. We are pleased to hear that you enjoyed your stay with us and liked you room with the view of the mountains around us. We are really happy about your compliments about our staff and the breakfast and thank you for them. It would be a...

Formby, United Kingdom
Reviewed 21 October 2016

Initially researching accommodation in Switzerland I was shocked at the prices. My friend & I agreed on the Schlosshotel and were not disappointed. The resort is traffic free, apart from electric vehicles one of which the hotel sent to collect us and our baggage from the station which was virtually opposite. Our rooms were very comfortable, beds/pillows/duvets like clouds to...

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Thank Laydebird
Alex Jr P, Manager at Schlosshotel, responded to this review

Dear Laydebird We would like to thank you for your amazing review and portrayal of the Schlosshotel. It is a pleasure that you enjoyed every minute of your stay with us and we did not disappoint you with our services and facilities. We are happy to hear that you liked our train station pick up, the box spring beds, our...

Western Cape, South Africa
Reviewed 20 October 2016

Excellent appointed hotel, with good service and breakfast facilities, and so convenient to the stations. Delightful walking and hiking area. Only grumble would be the quality of fodd in neighboring restaurants at rather high prices

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Thank Roger T
Alex Jr P, Manager at Schlosshotel, responded to this review

Dear Roger T Thank you very much for your great review about the Schlosshotel. We are happy that you enjoyed your time here in the mountains and liked the location of the hotel, our provided service and the breakfast buffet. The reception staff is always happy to make good restaurant recommendations and in a mountain town you have to expect...

Reviewed 10 October 2016 via mobile

Cozy quiet hotel with warm hospitality. Very good location and easily accessible to Main Street where many shops are there. But breakfast food are mostly cold, more hot food are preferred especially in cold weather.

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Thank Ng M
Alex Jr P, Manager at Schlosshotel, responded to this review

Dear Ng M Thank you very much for your review about your stay at the Schlosshotel. We are happy that you liked the hotel, our hospitality and the location. As in Europe common, our beakfast buffet has mostly cold meat, cheese, cereals, fruits and bread, from which we provide a various selection. For guests who prefere warm food, we serve...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Breakfast
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Dry Cleaning
  • Shuttle Bus Service
  • Room Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome at the Schlosshotel in Zermatt! In our Hotel with 49 luxury rooms and Suites everyone feels good. Chose your room or your Suite just according to your wishes and requirements. At the Schlosshotel, very centrally located in Zermatt, you live a fairytale! Thanks to the Schlosshotel's central location in Zermatt, you can enjoy our fabulous facilities just 50 m from the station, a stone's throw from the main street and directly next to the Gornergrat railway. ... more   less 

Additional Information about Schlosshotel

Address: Bahnhofplatz 18, Zermatt 3920, Switzerland (Formerly Alex Schlosshotel )
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range: RM967 - RM2,550 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Schlosshotel 4*
Number of rooms: 48
Reservation Options:
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Also Known As:
Schlosshotel Tenne Zermatt
Schlosshotel Tenne Hotel Zermatt
Hotel Style:
#4 Family Hotel in Zermatt
#6 Ski-In / Ski-Out Hotel in Zermatt
#9 Spa Hotel in Zermatt
#10 Luxury Hotel in Zermatt
#26 Romantic Hotel in Zermatt
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Questions & Answers

Here's what travellers have asked, with answers from Schlosshotel staff and other travellers.
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Questions? Get answers from Schlosshotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You will get a mountain view - specify it is the Matterhorn you want to see!”
 of 5 bubbles anndK7319BH, 31 Oct 2016 | Read review
“We had a 'mountain view' room for three days out of four when the cloud lifted and it was awesome.”
 of 5 bubbles Laydebird, 20 Oct 2016 | Read review
“All rooms ma be good, but consider to ask for a room with Matterhorn view.”
 of 5 bubbles Snowool, 25 Sep 2016 | Read review
“Ask for a room overlooking the Mattahorn”
 of 5 bubbles kimgZ8848YR, 21 Sep 2016 | Read review
“Room number 210 was very nice and had a great view of the Matterhorn.”
 of 5 bubbles alunorman, 18 Sep 2016 | Read review
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