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Crystal Hotel

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Crystal Hotel
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106 Reviews from our TripAdvisor Community

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Showing 48: English reviews
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Lausanne, Switzerland
Reviewed 6 December 2016

Reserved late (23:05) and arrived later (00:30). Was made to wait 30 minutes outside (4°C, not so nice part of town) while a security guard more interested in checking my reservation that welcoming me figured out I was a perfectly legitimate customer. Staff became helpful afterward. But director put the blame on the website the next morning. This hotel does...

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Helpful?
Thank huitseeker
CedricFiora3333, Directeur général at Crystal Hotel, responded to this review

Dear Guest, Thank you very much for the comment. I am a bit surprised of your comment, because i was the one that made your check out and i personnaly excused myself about what happened the night you arrived. You answer was that you understand and that it can happened. In the mean time we did solved the problem with...

Reviewed 30 November 2016 via mobile

The reception is good and friendly. A complimentary water is offered and there is free wifi. The hotel is located right in the center, next to some nice bars as Bruxelles café. Rooms are modest but clean and are made every day. Breakfast is adequate and nice.

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Helpful?
Thank Michael B
Beirut
Reviewed 10 August 2016

Well Switzerland is always a little hard on the wallet and somehow the Crystal was the cheapest we could find that also had a decent location and reviews. We were happy with our choice, with a big part of this being down to the balcony area where you can smoke and also where all day and evening you can make...

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Helpful?
Thank EdnaWelthorpe
Singapore, Singapore
Reviewed 30 June 2016

Had a triple room. It has all the basics. Ensuite toilet and spacious bathroom are separated. The side street is just next to the hotel and it can be a little noisy in the night - with some people walking by and talking as if it was bright daylight. But this is a small problem. Breakfast at the roof-top terrace...

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Helpful?
Thank athc2013
Mumbai
Reviewed 20 May 2016

Stayed in this hotel for a night while on a group tour to Europe.. the stay was OK, didn't find anything great about it.. although the room was clean and well maintained but it was too small for a family.. good for business or solo travellers.. all the basic stuff was provided in the bathroom and the room.. didn't face...

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Helpful?
Thank musafir_nonstop
pierreyvesf2013, Directeur général at Crystal Hotel, responded to this review

Dear Sir, Thank you very much for the comments. We always try to do our best to deliver to the guest the best experience. I hope that we will see you soon. Best regards, Cédric Fiora

Zurich, Switzerland
Reviewed 23 January 2016 via mobile

staff was super nice, room small but cozy and we had a nice view of the cathedral, even the lake. breakfast good, excellent coffee but I saw construction workers smoking in breakfast room, which was a shame. for the same price you can get more at the agora in Lausanne.

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Thank Bla82
Paris, France
Reviewed 10 December 2015

A quiet and very well located hotel. The staff is extremely polite and friendly. The internet connection is perfect. The morning breakfast is very rich for every taste. I can't think of something that it is missing. The rooms are clean and the towels are changed every day.

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Helpful?
Thank Petar T
United Kingdom
Reviewed 19 August 2015

What a great view from the top floor, including the breakfast terrace and some of the rooms. I had a room just a few doors over from the breakfast room, which had a terrace looking over the street below, the cathedral, the roofscape of the old city plus the lake and mountains in the background. It's a bit unusual to...

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Helpful?
Thank ThisChris
Pierre-Yves F, Directeur général at Crystal Hotel, responded to this review

Thank you. It will help us. Best regards.

Turku, Finland
Reviewed 16 August 2015

The staff are friendly and the view from the 5th floor breakfast balcony is great (breakfast is very basic) but the whole hotel stinks of cigarette smoke due to them allowing guests and staff to smoke right next to the main door, and the wind blows all the smoke right up the stairway. Carpets are very stained and my 2nd...

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Helpful?
Thank CRP1232013
Pierre-Yves F, Directeur général at Crystal Hotel, responded to this review

Thank you for the information send. About the smell of cigarettes we cannot fordid our guest to smoke out from the hotel... About Wifi we will correct the problem. Thank you for your help

Reviewed 4 July 2015 via mobile

After going out on the balcony of my room 69 I really felt sorry to stay here only one night. Try to get a room on the top floor and enjoy a beer quietly out here instead of spending 10€ per in a bar. Breakfast was very nice, really good quality food. Entrance was quick, knowledgeable and nice. Only drawback:...

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Helpful?
Thank Claus P

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Amenities

Highlights
  • Breakfast included
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Situated in a quiet pedestrian street, we offer you a warm welcome, a high quality equipment for your comfort and we serve a hearty Swiss buffet breakfast.Hotel Crystal Lausanne is within walking distance of the Palais de Beaulieu (congress center, exhibitions, etc.) - Close to private clinics and the University Hospital (CHUV). Direct connection with the EPFL and the University thanks to M1 - 250 meters on foot of our establishment The City Tax allows you the free use of the public transportation of Lausanne Bus and Metro. ... more   less 

Additional Information about Crystal Hotel

Address: rue Chaucrau 5, Lausanne 1003, Switzerland
Region: Switzerland > Canton of Vaud > Lausanne
Price Range: RM522 - RM1,067 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Crystal Hotel 3*
Number of rooms: 40
Reservation Options:
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Also Known As:
Minotel Lausanne
Lausanne Minotel
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Questions & Answers

Here's what travellers have asked, with answers from Crystal Hotel staff and other travellers.
3 questions
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London, United Kingdom
over a year ago

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Questions? Get answers from Crystal Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take a room with a view to the mountains.”
  • A view from the top floor
 of 5 bubbles 764petart, 10 Dec 2015 | Read review
“The rooms on the top floor have a balcony with a stunning view (at least some of them).”
 of 5 bubbles ThisChris, 19 Aug 2015 | Read review
“The inside room I had no view, and was perfectly quiet.”
 of 5 bubbles Tummo, 15 Apr 2015 | Read review
“ask for a room facing the surroundings.”
 of 5 bubbles kremino, 11 Sep 2014 | Read review
“Top rooms should have nice views, better ventilation, and be quieter.”
 of 5 bubbles nehiker, 18 Jun 2014 | Read review
5 of 5