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Sheraton Zurich Neues Schloss Hotel

Hotels.comUS$248*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
US$289*
US$248*
US$289*
US$248*
US$289*
US$248*
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Sheraton Zurich Neues Schloss Hotel
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427 Reviews from our TripAdvisor Community

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Showing 356: English reviews
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Ponce, Puerto Rico
Reviewed 1 week ago NEWvia mobile

Stayed here for 2 nights after traveling from Paris to Switzerland. Great location and great service. Rooms are spacious and offers the necessary amenities. Front Desk employees are very knowledgeable and always with a smile. I was celebrating my birthday and they sent me a bottle of wine to celebrate!!! :)

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Helpful?
Thank E R
neuesschlossz, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review

Dear Tripadvisor member E R, Thank you very much for your recent stay with us as well as for sharing a review here on Tripadvisor. How great to see that you enjoyed your stay with us and that we did meet your expectations. I shared your kind comments about our Front Desk employees already with the entire team and it...

Reviewed 1 week ago

I have slept in this hotel for three nights on April 2017. PROS - Areas is very central, so can be particularly convenient - Concierge helpful and willing to help - Breakfast is not top tier but quite fine - Room was clean CONS - Biggest problem was the room noise of my room at 1st floor. Not sure why,...

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Helpful?
Thank Andrea G
neuesschlossz, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review

Dear Tripadvisor member Andrea G, Thank you very much for your recent stay with us as well as for sharing your review here on Tripadvisor. We highly appreciate your kind comments about our Front Office Team which have already been shared with the entire department. Unfortunately we were not able to meet your overall expectations what we deeply regret. Thank...

Reviewed 1 week ago via mobile

Wonderful accommodations, great location and very friendly, helpful staff. Rooms are comfortable and clean with nice amenities! If I return to Zurich this is where I would stay! Close to the lake, Bonhofstrasse for shopping and within walking distance of Old Zurich!

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Helpful?
Thank Bob & Katsy H
neuesschlossz, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review

Dear Tripadvisor members Bob & Katsy H, Thank you very much for your recent stay with us as well as for leaving a review here on Tripadvisor. It is great to see that you enjoyed your stay with us and that we were able to meet your expectations. A special thank you for your kind feedback about our staff. I...

Reviewed 4 weeks ago via mobile

I spent one night at this hotel. My very first and last. The hotel was way over priced and expensive for what you get. The room was ok and I was upgraded to their executive room. The air conditioning was not working and hence the room was very hot. Although I opened the window it was still extremely hot in...

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Helpful?
Thank Mike D
neuesschlossz, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review

Dear Tripadvisor member Mike D, We would like to thank you for your recent stay with us as well as for sharing your experience here on Tripadvisor. We regret that you felt that the hotel is overprized and too expensive for what you get as we always are compareable to other down town located hotels and offer a very personalized...

Volgograd, Russia
Reviewed 3 March 2017 via mobile

I have a gold SPG card, that's why I decided to stay at that hotel hoping to receive better service. Weeks before arrival, I wrote to hotel asking to give me a room at 12am because I had just one day in the city and wanted to put some valuables to room safe and start walking around, I arrived even...

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Helpful?
Thank Vladimir Z
neuesschlossz, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review

Dear Tripadvisor member Vladimir Z, we would like to thank you for your stay with us as well as for sharing a review here on Tripadvisor. We regret that you were not satisfied with your stay with us due to the situation that your room was not available before the guaranteed check in time of 3.00pm. On this particular weekend...

London, United Kingdom
Reviewed 23 February 2017 via mobile

Now if I was not so mean I'd stay in the park Hyatt across the way. So we need to review this hotel relevant to its price point. The reception staff are nice and friendly and the rooms are clean but variable. The corner rooms with balconies are the best. At least you get a blast of fresh air and...

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Helpful?
Thank Manydaysaway
neuesschlossz, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review

Dear Tripadvisor member Manydaysaway, We would like to thank you for your stay with us as well as for taking the time to share a review here on Tripadvisor. We really appreciate your positive comments about our front desk team. As we are a boutique hotel our rooms are variable and we are sorry to see that you did not...

Los Angeles, California
Reviewed 22 February 2017

Smaller hotel near most of the action around Zurich. Don't expect a hopping lobby but the staff is friendly and the rooms were small but efficient and clean. Its a short safe walk to the main part of town and its safe.

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Helpful?
Thank Thomas_Travels11
neuesschlossz, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review

Dear Tripadvisor member Thomas_Travels11, Thank you for your recent stay with us as well as for sharing your experience here on Tripadvisor. We really appreciate your kind feedback and are happy that we were able to meet your expectations. It would be our pleasure to welcome you back with us whenever your travels brings you back to Zurich. Thank you...

Toronto, Canada
Reviewed 21 February 2017

The hotel is in a great location, I was able to walk everywhere I wanted to go. It's a small hotel that didn't offer a lot of amenities. Room was average and pretty small. Don't feel it's really on the same level of the average Sheraton. But, had a pleasant stay there as really spent most of the time out...

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Helpful?
Thank Robert F
Sven L, General Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review

Dear Robert, Thank you for taking the time to write the Guest Satisfaction Report to TripAdvisor in regards to your recent stay at the Sheraton Zurich Neues Schloss Hotel. We appreciate your positive overall opinion, but we are disappointed to hear that we fell short of your expectations in regards to the Sheraton average. Hoping that this experience has not...

Hong Kong, China
Reviewed 30 January 2017

We had a very pleasant stay here but pretty sure this is not a typical Sheraton class hotel, the hotel is clean and comfortable but pretty small near the city center. The service was great and the staff really helped us find what we wanted to see in the city. The rooms were nice and cozy too.

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Helpful?
Thank Cam C
neuesschlossz, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review

Dear Tripadvisor member Cam C, we like to thank you for your stay with us as well as for leaving such a great review here on Tripadvisor. We are very happy that you enjoyed your time with us and that we were able to meet your expectations. I shared your feedback already with the entire team and it is a...

Reviewed 29 January 2017 via mobile

This is a good business hotel but when you look at the hotel from a worldwide perspective, it doesn't really stack up with the others. If it was a boutique hotel, maybe about of the boutique hotel chain of Starwood, I would accept it. Overall not bad, but SPG demands more.

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1Thank GregOry T
neuesschlossz, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review

Dear Tripadvisor member GregOry T, we would like to thank you for your recent stay with us as well as for sharing a review here on Tripadvisor. With regret we saw, that we were not able to meet your expectations. It is indeed correct, that our hotel is a small boutique hotel and as one of the smallest Sheraton Hotels...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Le Jardin Suisse
Le Jardin Suisse
Cuisines: Swiss, European
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
The Sheraton Zurich Neues Schloss Hotel is idyllically situated in the heart of Zurich. With its 60 rooms and suites the boutique hotel offers the perfect ambiance for a sightseeing weekend in the lively metropolis. Only a few steps from the Opera, the famous Bahnhofstrasse or the Old town, the Hotel is a place of wellbeing and calm. ... more   less 

Additional Information about Sheraton Zurich Neues Schloss Hotel

Address: Stockerstrasse 17, Zurich 8002, Switzerland
Region: Switzerland > Canton of Zurich > Zurich
Price Range: RM827 - RM2,118 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Zurich Neues Schloss Hotel 4*
Number of rooms: 60
Reservation Options:
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Also Known As:
Sheraton zürich
Sheraton Zurich
zürich Sheraton
Hotel Style:
#32 Family Hotel in Zurich
#46 Romantic Hotel in Zurich
#47 Luxury Hotel in Zurich
#68 Business Hotel in Zurich
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Zurich Neues Schloss Hotel staff and other travellers.
4 questions
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Questions? Get answers from Sheraton Zurich Neues Schloss Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Would avoid 112 or close because of the mentioned noise. Enroll to membership program for free wifi”
V9829EEandreag, 16 Apr 2017 | Read review
“Upper floor suites have a nice balcony”
Thomas_Travels11, 21 Feb 2017 | Read review
“The rooms with balconies are so special!”
PerryB137, 25 Jul 2016 | Read review
“corner room with a terrace”
Pau2875, 6 Jul 2016 | Read review
“Try for an upgrade, you SPG members !”
PerryB137, 4 Apr 2016 | Read review
5 of 5
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US$248* /night
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TripAdvisorUS$248
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Prices are for 1 room, 2 adults
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