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Cheaper
Average
Higher
About
4.0
#157 of 413 hotels in Amsterdam
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Step into DoubleTree by Hilton Amsterdam Centraal Station and begin your visit with one of our famous freshly-baked chocolate chip cookies. Are you here for business? Or pleasure? Everything is within your reach, thanks to our central location. Take in our spectacular views over the city and IJ river from LuminAir. Want to take a break from the city? The Dutch coastline is located less than an hour away by car and public transportation! The hotel has 557 stylish guest rooms. Each one luxuriates in floor-to-ceiling windows to provide a sense of air and space. There is a power shower for you to relax in after a long day and you can use the TV provided in every guest room for recreation, or the complimentary Wi-Fi. The hotel is located in the city centre within walking distance from Amsterdam Centraal Station. The historic city centre, famous shopping streets, the different congress centres and all of the city's cultural heritage are within your reach.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The DoubleTree by Hilton Amsterdam Centraal Station offers a mixed bag of experiences. While its location is highly praised for being near the Centraal Station, easing exploration of Amsterdam, opinions on its value are split, with some guests finding it reasonable and others balking at the additional costs. The hotel's amenities, including a gym and roof garden, are generally appreciated, though service can be hit-or-miss.
Room experiences also vary, with comfortable but sometimes poorly maintained spaces. Cleanliness receives both commendation and critique, adding to the diversity of guest feedback.
Location
Convenient
Atmosphere
Stylish
Rooms
Uncomfortable
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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From the very moment I stepped into the DoubleTree by Hilton at Amsterdam Centraal Station, I was welcomed with exceptional service and a heartwarming experience. The cleaning staff was not only meticulous in their duties but also incredibly courteous and friendly, making my stay feel all the more personalized.
A special highlight of my visit was the unexpected upgrade to the King Executive Suite. This pleasant surprise truly elevated my experience. My sincere appreciation goes to Annemarije Cornel, the Front Desk Officer Administrator. Her professional yet warm approach is commendable, making me feel like a valued guest, especially as a Diamond member.
The breakfast spread every morning was a delightful start to my day, offering a mix of delicious choices that catered to my tastes perfectly. And, of course, the hotel’s location couldn’t be more ideal – so close to the heart of Amsterdam, making my trips around the city utterly convenient.
In sum, my stay at DoubleTree by Hilton Amsterdam Centraal Station has been memorable, and it’s the impeccable service from staff members like Annemarije and the attention to details that makes this establishment truly stand out. I look forward to many more stays here in the future.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team DoubleTree by Hilton Amsterdam Centraal Station, Guest Services / Front Office at DoubleTree by Hilton Amsterdam Centraal Station
Responded 14 Aug 2023
Dear 708jiw, We are truly grateful for your heartfelt review and the time you took to share your exceptional experience at DoubleTree by Hilton Amsterdam Centraal Station. It is heartening to know that from the moment you stepped through our doors, you were met with warm and exceptional service that left a lasting impression. Furthermore, we are delighted that our cleaning staff went above and beyond to ensure your comfort and that their courteous and friendliness personalized your stay. Your recognition of their meticulous work reflects our commitment to maintaining a high standard of cleanliness and guest satisfaction and we will make sure to share this with the housekeeping department. It brings us joy to learn that the unexpected upgrade to the King Executive Suite added a special touch to your visit. We are proud of Annemarije, our Front Desk Administrator, for her professionalism and warmth. Your acknowledgment of her efforts and her ability to make you feel like a valued guest, particularly as a Diamond member, is truly appreciated. Thank you 708jiw for your kind words about our service and attention to detail. Your encouragement serves as motivation for our team to continue striving for excellence. We are honoured that you consider us a standout establishment and that you are already looking forward to returning. We eagerly await the opportunity to welcome you back for many more memorable stays at DoubleTree by Hilton Amsterdam Centraal Station! Warm regards, Team DoubleTree by Hilton Amsterdam Centraal Station
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Stayed for a couple of nights over a weekend, we arrived early at about 11am, Sophie who greeted us was very helpful and friendly, the warm cookies were brilliant, a little messy but very nice, and I’m not that keen on cookies, The room was quite small but very adequate, a MAC computer doubled up as a tv, not that we used it, the room was nice and clean, as well as the bathroom, the bed was comfortable the pillows less so, but I guess we could have complained but not worth it for a couple of nights. We didn’t eat in the hotel, we looked at the menu but thought it a bit expensive, however when looking at decent restaurants around Amsterdam it maybe wasn’t. We did go to the sky lounge for a few drinks, again very expensive but a great view, was a little disappointed when after signing the room receipt with a waiter, another one chased us to the lift and told us to come back and pay, on finding out we had, no apology, Also had a drink in the lounge bar downstairs around 20% cheaper and a very lovely relaxed atmosphere. All in all we had a lovely stay, the location of the hotel could not be better.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Caroline_Receveur, General Manager at DoubleTree by Hilton Amsterdam Centraal Station
Responded 12 Mar 2020
Dear Jand, Thank you for your detailed review regarding your recent stay and for having been our guest. We are truly happy to read that you have very much enjoyed your stay with us as well as in Amsterdam, using our centralized location to get around. Your kind words in regards to the welcome extended by Sophie and The Cookie mean a lot and I have immediately shared your comment as it will make her day - thank you for this! However, I do regret the discomfort you faced in SkyLounge Amsterdam regarding your bill, this is defiantly not what you could have expected. Awesome that you enjoyed your time above Amsterdam and its view to the fullest nevertheless. The team hopes to have the pleasure of welcoming you again in future! Warm regards, Caroline
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Hubby and I come religiously at least twice a year, and won't consider staying anywhere else other than here. The level of service is superb; each and every staff member seems sincerely committed to ensuring you have an excellent stay. I left my sweetners at breakfast one morning and they had a manager come and hand deliver them to my room when they found them - amazing! Staff at check in noted it was my husband's birthday and very sweetly gave us drinks vouchers- even coming to find us in the sky lounge where we'd gone to relax before our chosen balcony room was ready. Ate at Eastwood two nights in a row and were really well looked after. A professional air of calm was on display, even despite the Corona shut-down: we were taken care of to the end. Gym had alcohol wipes on every single machine and lots of fresh towels and gels. Well done Hilton. See you again soon.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Caroline_Receveur, General Manager at DoubleTree by Hilton Amsterdam Centraal Station
Responded 16 Mar 2020
Dear Guest, What a stunning review! Thank you for your ongoing loyalty, you subject line means a lot! Especially feedback of our regular guests who know the hotel as well as the teams service attitude is highly appreciated and we are more than happy to see that you are also noticing and enjoying the small things we are doing to enhance our guests stays. Also in these dark times we are going above and beyond to provide stellar and personalized service. I have immediately shared your kind comment with more than 350 team members who's day you definitely brightened! Thank you for having shared your recent experience! We already cannot wait to welcome you back for your 10th anniversary stay! Warm regards, Caroline
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Breakfast: Usually great... took 25mins to be seated and then 20mins to take our breakfast order on the Sunday. Really really disappointed. It looks super understaffed which is a concern for future visits.
SkyLounge: Wanted to take photos on the 2 terraces and was asked to pay for drinks before taking photos because the waiter was scared we would leave without paying. Probably the worst feeling you can get especially when staying in the hotel. To add to this... champagne was spilled on us as it was windy on the terrace and then asked to also pay for it afterwards, including all the food it spilt on. I did not create too much of a fuss at the time because my girlfriend was distraught and just wanted to leave. Furthermore, when I was checking out I was asked to pay for the poor experience in the SkyLounge. Again, my girlfriend just wanted to leave so I just paid for it.
I have stayed at this hotel many times and it has been a great experience. I have also visited the SkyLounge and it has been a great experience. This has to be the worst experience I have had here and it's not necessarily the hotel itself, it's the feeling you get of being a valued customer and guest. We did not feel valued and we did not enjoy it because of it.
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Date of stay: August 2020
Location
Service
Sleep Quality
Room Tip:Canal view room is the best
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Caroline Receveur, General Manager at DoubleTree by Hilton Amsterdam Centraal Station
Responded 19 Aug 2020
Dear guest, First of all I would like to thank you for sharing your feedback with us about your stay in our hotel. It is wonderful to hear that the location was convenient for you. However, I would like to extend my sincere apologies for the inconvenience caused regarding the long waiting times for your breakfast order. This is not up to our service standards and I will investigate how this could have happened, that it took a long time to serve your order. Furthermore, I am very sorry to hear that there was a drink spilled and that you were approached to pay the bill immediately, whilst it was not your intention to walk out the SkyLounge without paying. I will discuss this matter with the SkyLounge Manager as this is not the service we would like to provide to our guests. I am happy to hear that previous stays were a pleasant experience for you, but only this time it was not up to your satisfaction as you were used to. I hope you accept my sincere apologies for this. I hope to have the pleasure of welcoming you in the future and to be able to provide you with the service as you are used to receive from us. Warm Regards, Caroline
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I stayed here for a weekend in Amsterdam after previously staying here a couple of years ago. The proximity to the central train station (direct from the airport) is very convenient and only a few minutes walk away. The city is easy to walk to from the hotel and the canal tour boats are only a 5-minute walk.
The check-in can be a little slow at peak times, but only due to the number of people checking in or out. However, the staff are friendly and efficient and I was checked in without any problems.
I had a room on the 5th floor (#526), and like most of the rooms, had a great view over the river and the city in front of the hotel. The rooms are all spacious and clean with big comfortable beds. The bathroom was a little small, but clean and fresh, and this was a standard room so wasn't a surprise. Plenty of hot water was available during peak times and the towels and amenities were fresh and stocked.
The bar on the top floor has amazing views over Amsterdam, and the staff are very helpful and welcoming. The prices are what you'd expect for a rooftop hotel bar in the city but it's worth it.
It's likely I'll stay here again when I'm next in Amerstadam, I'd recommend it to anyone looking.
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Date of stay: August 2019
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Caroline_Receveur, General Manager at DoubleTree by Hilton Amsterdam Centraal Station
Responded 27 Jan 2020
Dear Guest, hank you so much for rating us 5 out of 5 and the extensive feedback given! We are very happy to see you had a great time whilst staying with us. We hope you will visit us again soon when you are planning another trip to Amsterdam! Warm regards, Caroline
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The hotel is located very close to Amsterdam Central Station and a short walk from the main tourist areas including the Red light district, but at the same time manages to maintain a relatively quiet and isolated environment from the urban hustle and bustle. The hotel itself offers a great deal of entertainment options from Starbucks branch and further to a high quality and luxurious lounge Also a number of luxury restaurants located right next to it. Which branded it as a high profile prestigious hotel. Before I go into harsh criticism On a topic that bothered me during my stay I feel it is important to note that the check-in for the room was very early, as usual in hotels, and already at 10:00AM a room was available for us and for that I consider it commendable and note this. So I was a bit surprised and disappointed to find that unlike other hotel facilities The room looked a little outdated and uniquely The only bright spot was the Imac system through which you could browse the Internet to watch TV and listen to music. Apart from that, the furnishing in the room was pretty basic although still the room itself was neat and cozy to stay. However The other services offered are highly appreciated. The breakfast which is served is rich and very varied and delicious There are many items and varied foods and anyone can find something they like. There is also a fully equipped and innovative gym And the hotel staff is very nice and efficient.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Caroline_Receveur, General Manager at DoubleTree by Hilton Amsterdam Centraal Station
Responded 22 Jan 2020
Dear Eli, Thank you for having taken your time to share your detailed thoughts regarding your recent stay and for having chosen our hotel for your time in Amsterdam. The team is very happy that you overall very much enjoyed your stay including the extensive breakfast buffet centralized location you made use of to your convenience - just like our food and beverage facilities like Starbucks on the ground floor and SkyLounge Amsterdam on the 11th! Great that the team extended an early check in for your free of charge and could also convince you throughout the hotel with their outgoing and friendly service attitude. We do however want to apologize for not fully having met your expectations regarding your guest room and thank you for your valuable feedback. It would be a great pleasure to have the chance of welcoming you again when travels bring you back to Amsterdam. Warm regards, Caroline
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I had the displeasure of staying at this overpriced hotel for NYE. About the only positive I can think of is it’s location. I paid for an Executive Queen Room with a view (approximately €500 for the night) The room and the bathroom were unbelievably small. The staff was not accommodating. They offered a very small happy hour to their executive guests from 5pm-7pm. The cocktail waitress who worked the lobby bar apparently was also responsible for helping the executive lounge for those two hours. She seemed annoyed that guests were taking advantage of their happy hour. The small bites were on trays that she literally was slamming. It’s not like having access to the lounge was free or even cheap for that matter. I am a Hilton honors member as well as a travel agent. I, personally, had 8 rooms booked at a Hilton hotel in the month of December alone. When I asked for complimentary late checkout, the reservation representative laughed and said that’d be an extra €40 on top of what I had already paid. All the other Hilton hotels offer complimentary late checkout to Hilton honors members.. As a travel agent, I’m afraid I’ll have to keep this situation in mind when my clients travel. I won’t be recommending Hilton any longer.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Caroline_Receveur, General Manager at DoubleTree by Hilton Amsterdam Centraal Station
Responded 6 Jan 2020
Dear Heather, Thank you for having taken your time to share your review and for having been our guest. furthermore, I want to thank you for your loyalty as Hilton Honors member. I am deeply sorry for the disappointment you faced during your stay and for having fallen short of your expectations concerning the Executive Lounge, your guest room and the service provided by the team. Please allow me to extend my sincerest apologies for the described service of the team, which is far from reflecting the service standards, I do very much hope that you have shared your concerns on site as the Duty management team, which is present 24/7, would have gone above and beyond to enhance your stay and Make it Right. Please be assured that there will be a follow up on your description, thank you for bringing this to our attention, you irritation here is completely understandable. Regretting the position you have found yourself in, I will certainly follow up on the mentioned issues with the respective teams to prevent situations like this from happening again. Kindly note that the complimentary late check outs for our highly valued Hilton Honors members are always subject to availability, I am sorry if this was not given on your departure day and thank you for understanding. The team and I hope that you had a great start into the new year nevertheless and that you enjoyed your time in this vibrant city. Being very sorry to read about your disappointment I wish to have the chance of welcoming you again to show you we care and to convince you of our high service standards. Warm regards, Caroline
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This Doubletree has many recent upgrades, including the rooftop bar and restaurant, with panoramic views of Downtown Amsterdam and Centraal Station. My upgraded room surprised me with two Apple monitors, one of which had a keyboard and free internet access. The other was a dedicated tv, positioned near the couch. The entire staff was friendly and went out of their way to make us comfortable. Pro tip: Try one of the local brews at the Sky Lounge, and ask for a glass of tap water, since the locals insist their tap water is cleaner than your bottle of Evian! Thanks for running a top-notch establishment, Caroline and crew. I look forward to coming back soon.
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Date of stay: June 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Caroline Receveur, General Manager at DoubleTree by Hilton Amsterdam Centraal Station
Responded 7 Jul 2020
Dear Original Flying Lawyer, Thank you very much for staying with us and getting back to us with such stunning comments! I am beyond excited to read that you enjoyed the hotel, the services, the SkyLounge and the food and drinks to such an extend with us. Therefore I would like to thank you once more! Please note that your feedback will certainly be shared with our operational teams and on behalf of them, I would like to inform you that you already made our day. We truly hope the pleasure of welcoming you back again and the local brews will be waiting for you again. Warm Regards, Caroline
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I have travelled around the world and stayed in many Hilton's and this definitely went to top three. First of all the hotel was easy to reach by train, it took only five minutes walk from central station.
Second the staff in this hotel was amazing: I don't have anyone to mention by name because the service was excellent from checkin to checkout. Especially the ones working in Executive Lounge.
Third the Executive Lounge was best I've visited. I loved the everything; especially the glass of champagne in the breakfast.
Extra: room service work great! I had to work when I got in and did not have time to get out to eat. Food came quicly, it was good and somebody even came to pick-up the tray from the room.
I will definitely recommend this hotel to anyone and will come back!
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Date of stay: March 2020
Rooms
Cleanliness
Service
Room Tip:Choose executive room to get access to lounge.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Caroline_Receveur, General Manager at DoubleTree by Hilton Amsterdam Centraal Station
Responded 10 Mar 2020
Dear Tlaune, Thank you for one of the best reviews possible! So nice that you have been taking a moment to share your thoughts regarding your recent stay and for having chosen us! Your warm words are truly flattering and more than 350 team members are thrilled to have helped you to enjoy your stay in Amsterdam to the fullest. I have already forwarded your review to the whole team, thank you so much for making our week! It really means a lot! We very much hope your return will be soon, a glass of real champagne is waiting for you at the Executive Lounge buffet! Warm regards, Caroline
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The rooms are very small with the most uncomfortable bed at a hotel I’ve ever stayed at. The beds need replaced as they are hard on top with a spring feeling below. The hotel was quiet. Room service pizza was very bad and I was harmed over 50% more than list price for 4 cheese pizza. They must have a hidden fee. Additionally the temperature control even on the highest heat is still cold. I. Annoy report the temperature as they do not even offer it. Just red lights. No digital settings or dial on the radiator
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Review collected in partnership with DoubleTree by Hilton
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joelle Verschoor, Guest Services / Front Office at DoubleTree by Hilton Amsterdam Centraal Station
Responded 13 Nov 2021
Dear Kernk47, Thank you for being our guest and for sharing your feedback so we can improve our services. I am saddened to read about your experiences regarding the bed not being comfortable, as I understand this negatively impacted your stay with us. Also, please accept my apologies for the room service not living up to your expectations and the temperature control not working properly. I hope you enjoyed Amsterdam despite the inconveniences you faced during your stay and I hope to still have the pleasure of welcoming you back in the future to show you we can do much better. Warm regards, Joelle - Duty Manager
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We were there in early August of this past year and they were doing extensive renovations on the first floor so the breakfast area was moved into the meeting room area. There was not an executive lounge at the time, so we just received free breakfast daily in the breakfast area.
Dear Atomicat,
Thank you for sharing your question with us.
We have a full and delicious culinary journey at our hotel. You can start your morning with a freshly brewed coffee at our coffee store, just right at the corner of the hotel. Our rooftop bar on the 11th floor opens every day from 11 am. Come up if you want to enjoy the most delicious lunch with the best view of the city, you literally don't need to go further then some floors higher! Our rooftop bar is open until very late at night, therefore you can still get amazed by our cocktails and bites.
We can't wait to welcome you!
Team DoubleTree by Hilton Amsterdam Centraal Station
I know they have twin rooms, but don’t about accessible. This is a pretty modern hotel, so I would be surprised if they did not have twin accessible rooms. A quick email to them would answer your question
There are more places to choose from in the Amsterdam area.
PRICE RANGE
RM 923 - RM 1,361 (Based on Average Rates for a Standard Room)
LOCATION
The NetherlandsNorth Holland ProvinceAmsterdamNieuwmarkt En Lastage / Oosterdokseiland / Centrum
NUMBER OF ROOMS
557
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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