Room Mate Aitana is a modern designer hotel built in 2013 on the new artificial island in the IJ river 500 meters from the Central Station and 19 min. walking from Dam's Square, the heart of Amsterdam. It is equipped with free Wi-Fi and a 55'' flat TV in all rooms, 8 meeting rooms, restaurant, lounge bar, breakfast buffet until 12:00, business area, fitness center and a marina with 60 moorings for recreation boats.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
Powered by AI
Room Mate Aitana receives mixed reviews, with many guests appreciating its stylish atmosphere, modern amenities, and scenic location near central areas. However, opinions on service range from friendly and helpful to unprofessional. While the cleanliness stands out, some inconsistencies are noted.
The hotel's rooms garner praise for their comfort, though their upkeep can vary. Despite the convenience and style, travelers caution that the value may not match the cost due to pricey rates.
Location
Convenient
Atmosphere
Stylish
Rooms
Modern
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Well-appointed
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
The hotel is very centrally located and you can walk to Amsterdam's central district in about 10-15 minutes. It cost 66 euros from the airport to the hotel, which is quite expensive, but check and take the train instead, it should be cheaper and more fun as you get to experience a bit more. Otherwise, Uber also works, which was significantly cheaper (the return trip cost about 26 euros).
The rooms were really good, large, and completely silent when you closed the room, which provided a very good night's sleep. The cleaning could have been better, we noticed that some towels we had used and put down for replacement were put up again and no new towels were provided, which is of course a minus.
Lovely atmosphere at the hotel and we only stayed there for a few days and were not at the hotel more than for sleep.
I recommend the hotel!
Read more
Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Merijn Veken, General Manager at Room Mate Aitana
Responded 14 Jun 2024
Dear Benny, thank you for your recent stay with us. We appreciate getting your review, it is great to read you had a great stay in Amsterdam and enjoyed the lovely atmosphere in the hotel, having such a great sleep. We apologize for the issue regarding your towels, this is not up to our standards and has been discussed with the team. We hope we may welcome you back on your next trip to Amsterdam. Warm regards, Merijn Veken m.veken@room-matehotels.com
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very convenient and safe location, within a 15 minutes romantic walk along the quay to reach the central station and the heart of the city, delicious and filling breakfast, beautiful restaurant with a great view, spectacular bedrooms with all the comforts you can dream about and above all an incomparable staff, from the Director - who can see right through you and anticipate your needs - going through the concierges all the way down to the housekeepers, everyone is dedicated, kind and very helpful. They are always ready to help with a smile ( even in very busy situation) and they try to provide or search all the information you need,anytime. They really know how to make you feel at home! (And the red fruity water offered in the lobby as a welcome is a must!) I warmly suggest this place!
POSITION AND SAFETY The hotel is in a very convenient position, within a 15 minutes romantic walk along the quay to reach the central station and the heart of the city. It is placed between the Palace of Justice and a Ministry, so I can guess the area is very safe. The reception is open h24, and you can access the floor only scanning your personal key and that make you feel very safe , above all if you are a woman who is travelling alone
FOOD Delicious and filling breakfast, with a great variety of food. Actually you can cover a full board with 3 meals with the stuff that are served in the morning:-). Also the dinner was tasty. And the chance to consume your meal in front of a full glass wall from which you can enjoy the view of the water and the boats is definitely a plus.
BEDROOMS I stayed in a suite, which was spectacular, in every details, from the designer forniture going through the bath tube in the middle of the room to the very comfy bed and all the comforts and kits you can dream about. But my colleagues stayed in more standard rooms and they were happy too. Good taste in the coloured forniture , spacious showers and good quality bathroom kit.
NOTEWORTHY: The staff. Precious.
Read more
Date of stay: August 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
The four of us had a fantastic stay last Saturday. Everything was taken care of to perfection. We received a warm welcome despite the fact that we arrived very late. In the room were refreshments and a bottle of champagne waiting for us! Beds are very comfortable and the bathroom has a rain shower in addition to a hand shower. All in all highly recommended. Jeroen and family.
Read more
Automatically translated
Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Je kunt lekker uitslapen, want het ontbijt is tot 12 uur!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had an incredible stay at Room Mate Aitana in Amsterdam. The hotel went above and beyond to make my wife’s birthday extra special with their thoughtful birthday package and impeccable service. From the moment we arrived, the reception staff was warm and welcoming, and housekeeping was consistently attentive throughout our stay. The location couldn’t be better – just a short walk to Amsterdam Central, with easy access to vibrant clubs, restaurants, and attractions. Highly recommend this hotel for anyone looking for a memorable stay in Amsterdam!
Read more
Date of stay: November 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I loved the spacious room, the comfort of the beds, and the kindness of the attendants, especially the Brazilians. Also liked the location, it is close to Amsterdam's central station and relatively close to tourist attractions. I loved walking from the hotel to the places I wanted to see. The hotel is not in the hustle of Amsterdam, but favors those who like walking to explore the city like me. Breakfast has good options for those who like fruits, granola, yogurt, coffee, breads and eggs in the morning. I used Room Service, and the hamburger and drink (with sparkling) were delicious. Ah! I chose this hotel among the available, because the price was not exorbitant, the room was bigger than the room of the other possible hotels I booked, and there were two beds in the room (it was all I needed).
In summary, I liked everything. But some things could be better, for example:
- Have more food and drink options at Room Service. - Replacement of amenities in the room happen every day (not all items consumed were replaced while I was walking).
Read more
Automatically translated
Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel was great, no real faults. Rooms were clean, modern, hotel staff all very friendly and accommodating, we actually asked to switch rooms and this was no issue whatsoever. Beds comfortable, nice marina view. Minibar not included. One very minor criticism would be there is no mirror near a plug socket (apart from in the bathroom) for styling hair etc. this didn’t impact our stay, everything else was wonderful. Again the only reason this was 4* instead of 5* would be the location. It’s not a bad location but having done a lot of walking we would have preferred to be slightly more central. It doesn’t seem too far on maps but it feels further and it’s not in a location where you can quickly nip back and come back out if you’re in the centre. I would recommend if you’re happy to do plenty walking. Overall, lovely hotel!
Read more
Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Room mate Aitana is just that a room. You get nothing more. There was no bottle opener in the room. I asked for a bottle opener at the reception, they asked me to go the bar. I misunderstood it as the kitchen downstairs, who then asked me to go to the bar. The waiter at the bar said I need to bring back the bottle opener in 5 mins. When I complained, she said that the bar was a different business and asked me why I was complaining about a different business to her. Fair point! They should not have another company which cannot look after the customers of Room mate Aitana operating in their premises. That's not all. I was told for a few days that the phone can be used to make local calls. Finally when the technician came around, he informed that the phone can be used to call within the hotel. When I complained to the duty manager, the technician said that there are many hotels in the city and I should take my business elsewhere if I wasn't happy there. If only I knew that before hand, I would not have booked Room mate Aitana. The person at the reception kept sneering all through. They lack total customer service. There were no slippers in the room. So, I was walking bare foot for the first couple of days. I could go on, but you get the picture. The General manager was absent as he was trying to setup another hotel in a different location, when the existing one was not working well. He also did not return a call when I requested one to discuss the experiences I had at this hotel. I can forgive incompetence and lack of service, but what I can't forgive is total lack of respect for the customers. You couldn't pay me to stay there for free. Now you know, so you should take your business else where if you don't want to support that kind of culture.
Read more
Date of stay: January 2024
Value
Location
Service
Trip type: Travelled solo
Room Tip:Not a great location. total lack of service. Very bad value for money. Don't bother. Go elsewhere!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Merijn Veken, General Manager at Room Mate Aitana
Responded 5 Mar 2024
Dear guest, thank you for your stay with us and for sharing your review. I am disappointed to see that your experience with us was not as you expected it from us. The fact that the external bar asked to return their bottle opener, and that you did not have slippers as a standard in your room must have impacted your stay greatly, and I am sorry to read this. I also apologize for your phone not working correctly. Please be assured our team is always 100% available to provide the best possible service. Please do not hesitate to contact me to further discuss this, it would mean a lot if we could regain your trust. Warm regards, Merijn Veken - Hotel Director m.veken@room-matehotels.com
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is located not far away from the main railway station Amsterdam Centraal. You can reach it out by a short 10min footwalk.
The area is the old west dock next to the water with new modern and stylish buildings.
The hotel is also in a new building.
The room was big and everything was inside. The bed was big and new. A restaurant and bar are located in the basement with a great view to the small marina.
I enjoyed my stay there.
Read more
Date of stay: September 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Room Mate Aitana, we had a large suite with a view of the marina and the main train station. The communication in advance was very professional, friendly and helpful. There is an underground car park on site with an exit right next to the hotel entrance. If you book the parking space - if possible a few weeks in advance - there is a significant discount. The suites have separate elevators and entrances. The birthday child was very charmingly surprised with a small decoration (see photos). The suite was as spacious as the pictures suggest. Perfect room service from the bed to the shower caps. The breakfast buffet, like most 4 star hotel chains. Basically everything is there, but the loving detail is missing, like a really nice green tea or a special cold cuts. At the “egg station” the staffing was a bit thin. The high, light room offers a really beautiful view of the marina. Good connection with public transport, bus station approx. 4 minutes, main station approx. 10 minutes
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I had a very unpleasant experience with the hotel management after their cleaning crew thew away 7 days of medications and the hotel didn't take any responsibility. Instead the room service manager told me if my medications were critical I should storing them in a safe place (thus their $400/night rooms should not be considered a safe space). Later he said they could see everything taking out of the room (except my photo shows that's not possible given trash bags they use), and later the hotel manager Evgenia N. told me that the hotel self-investigated itself (instead of doing an independent investigation), and they found no fault. LOL.what a sham, clearly everyone there needs more training, and new management.
Read more
Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Room Tip:Not very friendly to foreigners.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Angela,sorry if i write only now,but so many troubles i had.When i have been to Room Mate Aitana,i have been with a friend,so i take a room with 2 bed.The bed for each,where like french bed,so they were bigger.And from Room Mate Aitana,you can take a bus,only 50 metres the stop,only one stop and you arrive at the trein station,from there you walk 10 minutes/15 minutes and you are in the red light .I hope i have been useful to you😊
There are more places to choose from in the Amsterdam area.
PRICE RANGE
RM 711 - RM 1,318 (Based on Average Rates for a Standard Room)
LOCATION
The NetherlandsNorth Holland ProvinceAmsterdamHaarlemmerbuurt / Centrum
NUMBER OF ROOMS
285
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.