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Waldorf Astoria Amsterdam

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Herengracht 542-556, 1017 CG Amsterdam The Netherlands
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (1235)
Room & Suite (450)
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What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 10/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Waldorf Astoria Amsterdam
Updated 10/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 416 hotels in Amsterdam
Location
Cleanliness
Service
Value
2021 Travellers' Choice Best of the Best

Welcome to Waldorf Astoria Amsterdam, a new and unique 5-star luxury hotel created by combining six 17th century canal palaces located on the Herengracht or Gentlemen's canal. Inspired by timeless Dutch history, the hotel brings authentic charm together with world class amenities and the personalized and legendary True Waldorf Service. The hotel is ideally located in the heart of the city, close to all major museums, theatres and shops, and only 25 minutes from Amsterdam Airport Schiphol. The setting of this storied destination is matched by its unparalleled facilities. Enjoy spectacular culinary dishes and the finest wines in the exclusive restaurant Spectrum, or visit the stylish Peacock Alley or signature Vault Bar. Or unwind at our private garden and exclusive Guerlain Spa, featuring three treatment rooms, an indoor pool, sauna and fitness centre.

For more information review the following link: @WaldorfAstoriaAmsterdam | Linktree

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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Babysitting
Highchairs available
Paid private parking on-site
Wifi
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast in the room
Kids' meals
Special diet menus
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Makeup services
Massage
Salon
Solarium
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
Umbrella
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Flatscreen TV
Walk-in shower
Bathrobes
Fireplace
Housekeeping
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
City View
Languages Spoken
English, Dutch, German
Hotel links
Special Offer:Hilton Honors Discount

Location

Full view
100Great for walkers
Grade: 100 out of 100
291Restaurantswithin 0.5 km
145Attractionswithin 0.5 km
2078Reviews41Q+A100Room tips
Traveller rating
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Popular mentions
Lisa wrote a review Yesterday
Incline Village, Nevada16 contributions
This was our second stay at this Waldorf and we were even more thrilled the second time around! We were looking forward to it and were not disappointed - in fact the hotel seemed even more comfortable, yet incredibly high-end and superior in quality. The staff makes everything so seamless and easy, while being so friendly & helpful. The concierges are simply incredible! From booking Michelin starred restaurants to recommending hole in the wall dining spots (do not miss NeL's for their bitterballen around the corner; or Sampura for Indonesian) to making sure our Covid tests were done properly in time for travel. The Guerlain Spa is not to be missed. Be sure to get a full body scrub and a 2 hour facial. We will make sure to stay here every time we visit Amsterdam. We are looking for any excuse to visit sooner than later!
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Date of stay: September 2021
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Rick C wrote a review Jul 2021
Antwerp, Belgium11 contributions29 helpful votes
Hotel's Favourite
The Waldorf Astoria is a rare type of luxury hotel, with facilities and guest services so impeccable that a stay there can be considered a holiday unto itself. “Checkin” feels like one is being hosted by old friends, in the intimate sitting room of a stately home. I was welcomed and pampered as a Hilton Honors Diamond Elite member - but somehow imagine that all guests are treated like royalty here. One flight up the stunning staircase, I had a spacious “King Grand Premier Canal View” room, which I highly recommend . During a previous stay, I occupied a similar room, overlooking the serene courtyard garden. I am hard pressed to decide my preference between having a garden or canal view, as each option has its own special allure. The rooms are elegantly decorated and actually appear more attractive than the images from the hotel’s website. Obviously, premium spa-quality toiletries stock the bathrooms. Regarding breakfast, I experienced in-room dining as well as the service offered in Peacock Alley - both deliveries were impressive and the food of highest quality. The highlight of my trip was the concierge team’s organizing of an “Afternoon Tea” canal tour, aboard a private saloon boat. In future visits to Amsterdam, I can’t imagine myself staying any place other than the Waldorf Astoria.
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Date of stay: July 2021
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Room Tip: For canal-view rooms, the 1st floor offers an excellent vantage point - close to the canal's...
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Response from Roberto Payer, General Manager at Waldorf Astoria Amsterdam
Responded 27 Jul 2021
Dear Sir, Dear Madam, Thank you very much for taking the effort sharing your experiences with Waldorf Astoria Amsterdam on TripAdvisor. We are delighted to read that you enjoyed your stay with us and that a stay with us can be considered a holiday unto itself. Thank you for your wonderful words on our hotel, concierge team and the breakfast experience. We will make sure to pass all your compliments on to the rest of the team. We strive to deliver the most unforgettable experiences to all of our guests and it is rewarding to read that we succeeded in doing so. It was a pleasure to welcome you and we sincerely hope to have the chance to host you again should you visit Amsterdam once more. Should you desire to make another reservation, please do not hesitate to reach out to us directly – our team would be happy to assist you. Warm Regards, Roberto Payer General Manager
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nldogbert wrote a review 17 Sep
Eindhoven, The Netherlands1745 contributions458 helpful votes
+1
As one of my silly goals during this pandemic period was to stay at all the Hilton group hotels in NL, this will be my 2nd last one (only the Hilton in Schiphol left) - or the 3rd last one if I count the soon to be opened Doubletree in Sittard. Booked for 1 night using points - quite a steep number of points needed, but on the other hand this was expected for this level of hotel. Surprisingly, after being in Amsterdam like so often, I have never really taken noticed of this property and even during the canal cruise which I have done before - this property never really stuck out like how everyone knows the Intercontinental Amstel or the Okura Amsterdam. Location The property is located in the heart of Amsterdam, close to Rembrandtplein and most of the tourist attractions within walking distance. Within 5 mins walk, there are a couple of tram stops. From the main Central train station it is about a 30 mins leisure walk to the property. Check In A week before my stay, I received an email from TrueWaldorfService (their concierge service) listing down the pre-arrival information. Included in current times was that an associate will call me the evening before my stay to confirm my health status - which did happen. I arrived (slightly later than I planned) around 2pm and as I entered, I was greeted by one of the concierge. I was shown to the Front Desk area - located in a very private and elegant room. I was invited to take a seat and the check-in experience started. Why experience, because it was an experience in itself. After the formal documentation step, my host explained to us about the welcome amuse (in the form of a bee) and offered a welcome drink - including champagne, which was of course our choice. A warm towel was also provided before the drinks arrived. During this whole period, small talk was engaged in a casual manner - which was a welcome especially some of these level of hotels can get too formal. I had already seen in my app that the room was upgraded to a King Premier room - was only not sure if it was canal or garden facing. After enquiring, I was told that it would be a canal facing one - I was curious too on the garden view room - and was offered by my host that she could show it to us too and make our choice. I had wanted to ask if any further upgrade would be granted - was hoping for a King Loft, but in the end I thought I'll first see the situation of the allocated room. Before we proceeded to the room - there was another surprise - I was asked to select from 4 different in-room scent which I would like to be used during the evening turndown service. The scent came from if I remember correctly, Fragonard - an old French parfume house. It was also cute that every scent had a story behind them. Since I only had my backpack for this 1 night stay, there was no need for any concierge assistance. After all formalities and the experience completed, my host came with us to show us the garden view room on the same floor (2nd floor). Room My preference would have been for the garden view room - the room I was shown seems to be bigger in size compared to the Canal view room - my partner went for the canal view room, which I too did not mind. Maybe the next time, I'll try the garden view room. As expected, the rooms were very elegant, yet not old school. It was good mix between keeping the room elegant yet modern at the same time. The size of the room was ok - in fact I would say large for city centre Amsterdam standard. Along the entrance hallway was the built in wardrobe (where it had space for 2 large luggage if needed. The bathroom was situated midway in this hallway, and at the end, this opened up to the room itself - which at the foot of the bed was a small sofa with a small side table. There was a long working/TV desk where the coffee/tea making facilities are located. There was more than sufficient windows to enjoy the canal view - and most importantly good blackout drapes. Coffee was the as expected Nespresso capsules and TWG branded teabags offered. Complimentary bottles of water were also offered (and replaced during turndown service). The minibar was well stocked. As expected all amenities in the room were from well known quality brands. The bathroom size was more than sufficiently spacious - with a walk in shower and a open bathtub - with TV viewing included. Toiletries were from Salvatore Ferragamo. The only small critique that I would have is that it would have raised the level of luxury if they had placed the Japanses type of toilet bidet instead of the normal one. Already placed in the room was also a welcome amenity and a welcome card. Another critique here is the welcome amenity which some of have indicated - quite a pathetic 3 small pieces of madeline (yes I know it's high quality madeline, but adding a bottle of wine or something in this line would not cause a dent in the budget especially if guests are paying that level for a room). Wifi was as expected fast and stable. TV channel options were the usual mix of local and international options. The climate control in the room was very efficient and most importantly not too loud even at high fan speed. It was too bad that windows were all locked, as i would have preferred to have some fresh air in the room once in a while. Sleep quality as one would expect was great - the Waldorf bed and sheets lived up to their expectation of providing a comfortable night rest. I was actually surprised that the windows were very soundproof from the traffic - the only odd hearing would be uneless a motorized vehicle revved it hard - which only happened once during my whole period. Turndown service was only done after informing them of when you will be out of the room - this is because of current pandamic situation. The level of turndown service was good - as one would expect for this level, they did laydown foot mats and slippers on both side of the bed and provided some dutch sweets in cute delft blue themed boxes. All used towels and other used amenities were cleaned/cleared and room was close to it's original state after check-in. Only small critique here was the tray containing the welcome madeline - did not understand why they did not just clear/remove it since there was nothing left (or better still, replace it with something else) Spa This property also had it's spa, sauna and indoor pool facilities. This is quite unique in Amsterdam especially in the city centre. I had originally planned to visit some sights after checking in, but in the end, this stay became a true staycation as I did not leave the hotel and used most of the afternoon enjoying the pool and sauna facilities. I had close to a private pool/sauna experience as there was no other guests until later in the afternoon. There is a changing room and lockers provided. The weather during my stay was also perfect to switch between the inside pool/sauna and relaxing outside in the garden area. I did not partake in any of the spa treatments (but for elite members, you do get 30 mins complimentary above the usual treatment times). The spa attendants also took care of the pool area - and they were very friendly and helpful in providing information if needed. Gardens I was surprised when told during check-in that the property has one of the largest and only private garden still left in Amsterdam. This is also listed under the UNESCO Heritage (which has it's pro and cons). The garden area spanned the length of the hotel and was divided into different sections. There was also a small enclosed gazebo - which is also used often for wedding ceremonies (which coincidentally there was one during the weekend I was there). The hotel also seems to have their own beehives which was cutely covered and made to look like minituare canal houses. This is also the same garden that is connected to the pool area - therefore a beautiful place to enjoy between the pool and outdoors (especially after coming out from the sauna) on a good weather day. In this area, was also a nice outdoor patio - however this where the con of the garden being listed under UNESCO - the hotel is not allowed to serve drinks nor food in this area. I was not aware of this initially ( I thought this was what they meant by their Terrace cafe) until I went in and approached a member of staff to order items. I was told that they officially are not allowed to serve anything out there - but i could on my own effort bring drinks out there. Therefore after ordering drinks, they would bring it to the doorway and you will have to collect it from there. Food restriction was fully enforced. The other reason I heard was also because they did not want any complains of noise from the other houses - I guess there was an agreement with the neigbourhood tenants on this. Breakfast Breakfast was an affair by itself - guests have the option to have it in the open area in lower ground floor or in their room (no addiitonal charges). I opted to have it in the breakfast area - arrived closed to 9 am and there was just 1 couple having breakfast. (it did get a bit more busy after that). Was given a quick explanation of how service would be and handed the menu. The signature is their Waldorf Breakfast tower which I ordered and as an elite member, another hot dish per person - which we went for eggs benedict and waffles. Juices and hot drinks were unlimited. As expected the quality was top notch and service was close to flawless. A very nice sunday morning breakfast. An improvement point here would to include at least a glass of champagne for those with breakfast included - I think this will certainly enhance the experience to another level. Service I guess there's not much that can be mentioned here but that it was of high level and again an expectation. What I was surprised here was the number of younger service staff - as I was expecting more "matured and experienced" staff. This is also good in order to keep the atmospehere of the hotel young and vibrant instead of being uptight. Of course with this comes at sometimes not so refined service moments/behavior, but I did not see anything too serious out of line. Overall All in all, after my stay I am not surprised that this is considered one of the best hotel in Amsterdam - maybe even in the whole of Netherlands if it's up to me. Yes on one hand this is expected based on the price level of the hotel - everything should be close to flawles, however for European level, the service here is indeed very good and on par with other hotel at such calibre. Will I return and recommend this property, yes I would 100% for sure. After this stay I am also now curous how other WA around the world are especially if they are a good combination of elegance and yet still being casual - which I found this property to have done very well in finding this balance.
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Date of stay: September 2021
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Response from Roberto Payer, General Manager at Waldorf Astoria Amsterdam
Responded 5 days ago
Dear Sir, Dear Madam, Thank you kindly for taking the time to share your experiences at Waldorf Astoria Amsterdam on TripAdvisor. It’s an honor to read we have been one of the best hotels you have stayed at in the Netherlands. We will make sure to share your compliments and feedback with the rest of the team, for whom it was a pleasure to assist you during your stay. We were delighted to welcome you and we sincerely hope to have the chance to host you again should you visit Amsterdam once more. Should you desire to make another reservation, please do not hesitate to reach out to us directly – our team would be happy to assist you. Warm regards, Roberto Payer General Manager
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Angela L wrote a review 9 Sep
2 contributions
I don't think my vocabulary is expansive enough to give the Waldorf Amsterdam the praise it deserves. The staff as a whole is probably the best I've encountered in any 5 star hotel. The thoughtfulness, remembering dietary restrictions, remembering that I favored a certain scent and making sure I had a sample to take home...I could go on and on with wonderful examples of the service during our stay. The location is also perfect, situating you within walking distance of many of Amsterdam's best attractions. Concierge staff was absolutely amazing. Fitness facility and spa were top notch. Make some time to enjoy the pool, sauna, and outdoor garden. Additionally, dinner at Spectrum is an absolute must during your stay. We will certainly be frequenting again in the future.
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Date of stay: August 2021
Value
Location
Service
Room Tip: canal view room was lovely, but the interior garden view is also charming
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Response from Roberto Payer, General Manager at Waldorf Astoria Amsterdam
Responded 2 weeks ago
Dear Sir, Dear Madam, Thank you kindly for taking the time to share your wonderful experience with Waldorf Astoria Amsterdam on TripAdvisor. We are pleased to offer such a unique and convenient location to all of our valued guests, and so we are glad to read that it gave you the chance to easily explore our beloved capital. Moreover, we could not be more proud of our Team than to read that every Team Member was able to provide you with a service that reflects the level of passion and luxury we strive to reserve for all of our guests. I will share your generous compliments with all members of the Team, who will feel incredibly rewarded by your kind words. We place tremendous value in your satisfaction and loyalty and could not hold greater honor than in welcoming you again at Waldorf Astoria Amsterdam. Warm regards, Roberto Payer General Manager
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Sightseer33207022540 wrote a review 8 Sep
2 contributions1 helpful vote
From the moment we came through the door we met Juan who welcomed us and congratulated us for celebrating our 8th wedding anniversary with them and promptly awarded us a Diamond exquisite room upgrade. Our spectacular breakfasts, enchanting dinner and relaxing lunch was hosted by Eloy, who is truly a great guy with a great sense of humor and Tom who served a great lunch and overseeing all was Peter our concierge. A masterful well trained yet easy going group of professionals were enjoyed by my wife and I. The SPA facial was relaxing and enjoyable for my wife. We had fun, never felt rushed or pressured just guided in every way possible to enjoy a wonderful experience. Thank You all.
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Date of stay: August 2021Trip type: Travelled as a couple
Room Tip: Make sure you do the 2 hour Canal Trip with Pure Boats a great recommendation from Trip Advisor!!
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Response from Roberto Payer, General Manager at Waldorf Astoria Amsterdam
Responded 2 weeks ago
Dear Sir, Dear Madam, Thank you kindly for taking the time to share your experiences with Waldorf Astoria Amsterdam on TripAdvisor. We are delighted to read that our team has pampered you with our legendary True Waldorf Service and that the passion for hospitality of our team members transcended into making you feel welcome and well taken care of. I will share your generous compliments with all members of the team, who will feel incredibly rewarded by your kind words. It would be our pleasure to welcome you again in the future. Please do not hesitate to contact us directly, should you desire to make another reservation. Warm regards, Roberto Payer General Manager
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PRICE RANGE
US$610 - US$1,166 (Based on Average Rates for a Standard Room)
LOCATION
The NetherlandsNorth Holland ProvinceAmsterdamGrachtengordel-Zuid / Canal Ring (Grachtengordel) / Centrum
NUMBER OF ROOMS
93
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Frequently Asked Questions about Waldorf Astoria Amsterdam
Which popular attractions are close to Waldorf Astoria Amsterdam?
Nearby attractions include Mystery City Games (0.4 km), Tuschinski Theater (0.3 km), and Dutch National Opera & Ballet (0.4 km).
What are some of the property amenities at Waldorf Astoria Amsterdam?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Waldorf Astoria Amsterdam?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Waldorf Astoria Amsterdam?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Waldorf Astoria Amsterdam?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Waldorf Astoria Amsterdam?
Conveniently located restaurants include Senses Restaurant, Utrechtsedwarstafel, and Bistrot des Alpes.
Are there opportunities to exercise at Waldorf Astoria Amsterdam?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Waldorf Astoria Amsterdam have an airport shuttle?
Yes, Waldorf Astoria Amsterdam offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Waldorf Astoria Amsterdam located near the city centre?
Yes, it is 0.7 km away from the centre of Amsterdam.
Are any cleaning services offered at Waldorf Astoria Amsterdam?
Yes, dry cleaning and laundry service are offered to guests.
Does Waldorf Astoria Amsterdam offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.