Grand Hotel Amrath Amsterdam
Prins Hendrikkade 108, 1011 AK Amsterdam The Netherlands
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US$274
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US$294
US$197
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About
#194 of 419 hotels in Amsterdam
Location
Cleanliness
Service
Value
Grand Hotel Amrath Amsterdam is a 5-star deluxe hotel situated in the monumental Shipping House. You can find us on the Prins Hendrikkade in the city center at only 500m from Central Station and 1100m from Dam Square. We have 205 rooms and suites, offering complimentary wireless internet, free minibar with alcoholic and non-alcoholic drinks and free entrance to the Spa & Wellness center. Facilities furthermore include restaurant Seven Seas, our Bar-Loung, several meeting rooms and our own parking garage with paid parking facilities.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Taxi service
Business Centre with Internet Access
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Conference facilities
Banquet room
Meeting rooms
Spa
Head massage
Steam room
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
River View
Languages Spoken
English, Dutch
Location
100Great for walkers
Grade: 100 out of 100
282Restaurantswithin 0.5 km
131Attractionswithin 0.5 km
Prins Hendrikkade 108, 1011 AK Amsterdam The Netherlands
Name/address in local language
Getting there
NieuwmarktAmsterdam Metro5 min
Centraal StationBrussels Metro5 min
Car HireSee all Amsterdam car hire
4816Reviews146Q+A100Room tips
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+1
Even though I had emailed confirmation of our two rooms they got it wrong on the day, no apologies. Room was filthy (have pictures) and breakfast was lukewarm when they had it. Hit and miss with the room service. Would not recommend this hotel to anybody.
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Date of stay: May 2023Trip type: Travelled with friends
Room Tip: Stay somewhere else!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Amrath Amsterdam, General Manager at Grand Hotel Amrâth Amsterdam
Responded yesterday
Dear Go305790, Thank you for taking the time to rate our property. We are sorry to hear that your stay did not meet your expectations. Should you like to share any more details, please reach out to us directly at at Guestrelations@amrathamsterdam.com Kind regards, Grand Hotel Amrâth Amsterdam Management.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful old hotel. Comfortable beds with big fluffy pillows, very high ceiling, very friendly staff. Good location in walking distance to the central train station. Has a small pool and hot tub with a gym.
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Date of stay: June 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Great room.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Amrath Amsterdam, General Manager at Grand Hotel Amrâth Amsterdam
Responded yesterday
Dear Art V, Thank you for your kind words about Grand Hotel Amrâth Amsterdam. It is our passion to provide our guests with an unforgettable experience, and we are delighted to hear that we have done so once again. We look forward to welcoming you back to Grand Hotel Amrâth Amsterdam. With kind regards, Grand Hotel Amrâth Amsterdam Management.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pros Nice location Room quiet Good night sleep Comfortable bed Very clean in room Cons - why is this not 5 star 1 bottle of complimentary water in room on day 1 - not replaced and when queried was advised you only get 1 bottle per stay - not acceptable in 5 star Tea in room not replaced either ( same happened to friends in different rooms) 1 biscuit per room which was replaced daily Went to bar and was over charged check your bill!! drinks on there we didn’t have, put down to human error and was rectified when error highlighted Exactly the same happened on day 2! no coincidence and appears to be common occurrence We did bring the above matters to the receptions attention so that hotel may consider the points above - they did acknowledge the points and thanked us for feedback We are quite easy going and don’t normally complain but we did not feel 5* so were genuinely disappointed…
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Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Amrath Amsterdam, General Manager at Grand Hotel Amrâth Amsterdam
Responded 1 week ago
Dear Trek12855986479, Thank you for taking the time to fill out our online survey and for sharing your experiences with us. I am sorry to hear that some aspects of your stay were not up to your expectations / our usual high standards. Your constructive feedback regarding the room have been duly noted and have been forwarded to both our Housekeeping Manager and our Food and Beverage Manager and we will make improvements where possible. Despite the issues mentioned, I certainly hope that you had a great time in our beautiful city and once again our apologies. With kind regards, Grand Hotel Amrâth Amsterdam Management.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Terrible for a supposed 5 stat hotel! TV obscured by bedpost. Heavy difficult bed to get out from. Poor signage. Expensive. No handrails at main entrance. Definitely NOT 5 star in my view. Never, ever, again. In my view very overrated.
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Date of stay: September 2022Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Do not stay here!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Amrath Amsterdam, General Manager at Grand Hotel Amrâth Amsterdam
Responded 1 week ago
Dear QRPman, Thank you very much for taking the time to share your experience of your stay at Grand Hotel Amrâth Amsterdam. We are very sorry that we could not meet your expectation. We will discuss the feedback with the team of the department. Thank you again for sharing your feedback and our sincere apologies. With kind regards, Grand Hotel Amrâth Amsterdam Management.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This will be the last time we use this hotel.....We sadly experienced poor treatment of guests and a bad room.....due to the hotel having a 'VIP guest' (their words, not mine) we experienced terrible service, the way they treat guests is so poor, you do not treat guests any differently, whether they are 'VIP' or not. Blocking paying customers from entering the hotel and interrogating them with questions about whether they are staying is not acceptable...we stayed with another couple, and we both had to be moved due to issues with the room in addition to the problems as noted above. The couple got an apology, but only after we pointed out what had happened...the Hotel thought they did nothing wrong......also the spa facilities weren't the best. The hot tub was warm at best, and this was despite the hotel being advised of this.......we cannot believe this is a five star hotel...how it keeps this grading considering the issues with the rooms/facilities, and they way they treat guests is beyond me....very poor......avoid this hotel and go somewhere else. …
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Avoid it....simple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Amrath Amsterdam, General Manager at Grand Hotel Amrâth Amsterdam
Responded 1 week ago
Dear banburybaggie, Thank you very much for taking the time to share your experience of your stay at Grand Hotel Amrâth Amsterdam. We are very sorry that we could not meet your expectation and talk to you during your stay. We will discuss the feedback with the team of the department. Thank you again for sharing your feedback and our apologies. With kind regards, Grand Hotel Amrâth Amsterdam Management.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I wouldn’t pay the money for it purely due to the rude behaviour of certain members of staff, particularly the manager on duty today during check out (26 May). After waiting 25 mins for the car valet service to bring our car down and then bringing the wrong car, we tried to reason with the manager (politely and without raising voices) on duty to potentially waiver the fee for the inconvenience. Mid conversation she walked away and said she’ll come back later as she was dealing with something else. When asked when she’d come down, she continued to walk away as though she hasn’t heard. I then asked her her name, she turned around looked at me and completely ignored me and continued walking away. This was the Manager on duty! As though that was not enough, the reception staff were sniggering at the exchange. When I asked them her name they looked the other way as though no one was asking them anything, when pressed, one of them said that due to privacy they could not give me her name (which considering the amount I’ve traveled is the most bizarre experience and true experience of rude behaviour and perhaps even borderline discriminative). We paid close to €500 per night to stay here for two nights and I have to say this is probably the worst encounter with members of staff I’ve experienced in a so-called 5 star hotel. About the rooms: -Fairly well equipped. -We booked and paid for a room with 3 people and they gave one complimentary bottle of water for the entire stay. -Spacious bathroom and reasonably sized room -We had to take our own luggage up and down to the rooms as they were busy -Room service was fairly good and prompt and some of the non-reception/managerial staff like the restaurant / housekeeping staff for example were very nice -check in took ages, the woman checking us in took 20-25 mins to process the check in, with a queue of about 5-6 people deep waiting - amenities in the room are fine but the rooms themselves need a little updating, it’s over 100 years old and some of the fixtures and fittings such as wardrobes, curtains look it - one window opened in our room but you have to stuff a folded up towel under it to keep it open Essentially I would not ever stay or recommend to stay in an Amrath hotel - purely based on this rude behaviour.…
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Date of stay: May 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Amrath Amsterdam, General Manager at Grand Hotel Amrâth Amsterdam
Responded 1 week ago
Dear pilgrim108, Thank you for taking the time to share your experience about Grand Hotel Amrâth Amsterdam with us. We regret to read that your experience was not as positive and up to the standards of our Hotel. We understand that the experience did not meet your expectations and I would like to inform you that we take our guests feedback, experience very seriously therefore, we are investigating this matter. On behalf of Grand Hotel Amrâth Amsterdam and the entire team, I offer you my sincerest apologies for the inconvenience caused to you. This is not the memorable time we wanted you to have. If you give us the opportunity to regain your trust, we will gladly offer you the best standards that we aim to give our guests. To show you the changes we hope you will give us a second chance. With kind regards, Grand Hotel Amrâth Amsterdam Management.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Like many other reviews I've just read, the hotel is well located but the 5 star rating is much too high. This is mid range for service and amenities. Although our room had a nice canal view, we were in the new section of the building meaning we had to walk a very long and convoluted was through a maze of corridors to fi d our room. After the first of our 4 day stay the lift broke down! This meant four flights of stairs AFTER our long walk through the maze of corridors! Three days to fix a lift! Even if it was a long weekend, a five star hotel would have a plan b, or even an emergency lift service? Not this 5 Star hotel, which proves my point. The front desk staff at check-in were surley and lacked any kind of welcome, when we complained about a smell in our room, we came back to find they had left our window open! Towels, tissues (empty) and toiletries not replenished. Do they know covids finished? Staff need extra training. We won't risk this place again.…
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Amrath Amsterdam, General Manager at Grand Hotel Amrâth Amsterdam
Responded 2 weeks ago
Dear meilt438, Thank you for taking the time to share your experience about Grand Hotel Amrâth Amsterdam with us. We regret to read that your experience was not as positive and up to the standards of our Hotel. We understand that the experience did not meet your expectations and I would like to inform you that we take our guests feedback, experience very seriously. On behalf of Grand Hotel Amrâth Amsterdam and the entire team, I offer you my sincerest apologies for the inconvenience caused to you. This is not the memorable time we wanted you to have. If you give us the opportunity to regain your trust, we will gladly offer you the best standards that we aim to give our guests. To show you the changes we hope you will give us a second chance. Kindly contact us at Guestrelations@amrathamsterdam.com With kind regards, Grand Hotel Amrâth Amsterdam Management.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Having stayed here in Dec 22, when the Hotel appeared to be in a disorganized state with regards to staffing, room cleaners, communications with guests and more, I am so pleased with my recent re stay May 23, that this Hotel is slowing that they are getting back on track, my recent experience has shown me that the hotel is sorting out any previous issues, the reception staff are efficient, polite and helpful, the porters are a delight to meet always happy to help. The room cleaners have excelled them selves with being friendly obligingly and showing commitment. The bar staff are cheerful and attentive. I am so glad I have given this hotel a 2nd chance to stay, for they are really trying to improve themselves and showing that they are committed. This hotel is so unique in architecture and Dutch history and is such a beautiful place to stay. So I am happy to recommend this Hotel. …
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Date of stay: May 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Amrath Amsterdam, General Manager at Grand Hotel Amrâth Amsterdam
Responded 2 weeks ago
Dear soniacl9556PJ, Thank you for your kind words about Grand Hotel Amrâth Amsterdam. It is our passion to provide our guests with an unforgettable experience, and we are delighted to hear that we have done so once again. We look forward to welcoming you back to Grand Hotel Amrâth Amsterdam. With kind regards, Grand Hotel Amrâth Amsterdam Management.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The building is historic and interesting. The staff is immensely helpful and the included breakfast was diverse and delicious. We had some challenges because my friend hurt his foot on the way over and they provided a wheelchair for him and directed us to an emergency clinic. The hotel is well located near the Central Station, and the rooms were quite spacious.
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Date of stay: April 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: If you need handicap access, the entrance is on the side of the building a couple of hundred feet...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Amrath Amsterdam, General Manager at Grand Hotel Amrâth Amsterdam
Responded 3 weeks ago
Dear B9073TOannm, Thank you for your positive feedback and 5 star rating! We really appreciate you taking the time to share your positive experience with us! I am glad that you enjoyed your stay at Grand Hotel Amrâth Amsterdam and that our staff provided you with the right service. Thank you for the compliments! I will be sure to pass them on to the various departments. We look forward to welcoming you back to Grand Hotel Amrâth Amsterdam in the future. With kind regards, Grand Hotel Amrâth Amsterdam Management.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First , the good, an excellent location and we had a lovely canal view. The not so good, the furniture in our junior suite was super uncomfortable. The couches were too low, with unpadded deep sides. The 4-poster bed that looks great in the photos has hard sides which cut into your legs when you get in or of the bed. Breakfast had no savory condiments, not even ketchup, and we had received a snack board with our rate, and asked for it to be takeaway to have as a snack on the train. We were told “sure”, but when we checked out we were told that the kitchen had not opened yet, so it hadn’t been made “sorry”.
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Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Amrath Amsterdam, General Manager at Grand Hotel Amrâth Amsterdam
Responded 3 weeks ago
Dear Travellersyarn, Thank you very much for taking the time to share your experience of your stay at Grand Hotel Amrâth Amsterdam. We are very sorry that we could not meet your expectation in some aspects. We have discussed the feedback about the breakfast, the snack board and the rooms with the team of the department. Thank you again for sharing your feedback and our sincere apologies. With kind regards, Grand Hotel Amrâth Amsterdam Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$215 - US$365 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hotel amrath amsterdam
LOCATION
The NetherlandsNorth Holland ProvinceAmsterdamOld Center / Nieuwmarkt En Lastage / Centrum
NUMBER OF ROOMS
205
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Frequently Asked Questions about Grand Hotel Amrâth Amsterdam
Which popular attractions are close to Grand Hotel Amrâth Amsterdam?
Nearby attractions include Brews & Tales Amsterdam Craft Beer Tour (0.3 km), Cafe Pollux (0.07 km), and Museum Ons'Lieve Heer Op Solder (0.3 km).
What are some of the property amenities at Grand Hotel Amrâth Amsterdam?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Grand Hotel Amrâth Amsterdam?
Top room amenities include a minibar, a flat screen TV, and a refrigerator.
What food & drink options are available at Grand Hotel Amrâth Amsterdam?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Grand Hotel Amrâth Amsterdam?
Yes, parking is available to guests.
What are some restaurants close to Grand Hotel Amrâth Amsterdam?
Conveniently located restaurants include EatWith: Martine of Amsterdam, Kroegtijger, and Vermeer.
Are there opportunities to exercise at Grand Hotel Amrâth Amsterdam?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Grand Hotel Amrâth Amsterdam?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Hotel Amrâth Amsterdam offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Hotel Amrâth Amsterdam?
The staff speaks multiple languages, including English and Dutch.