Stayed August 2022 for 3 nights. air con worked well and room worked well for 2 adult 1 teenager. tram stop right outside room wasnt ready until after 3pm, but we could store bags and head into city centre which only took about 15 mins. didnt have breakfast at hotel so cannot comment. there is a supermarket close by but we ventured into centre for breakfast options. large reception area if you are waiting for your transfer.
First of all, I've worked in hotels for 6 years now in London and I have never experienced such an uncomfortable stay. Not from the room itself but from of the certain staff members. The lady who checked us in was lovely and informed us that our room wasn't ready. Again being that I work in hotels for 6 years - I know that my room will be ready for their check in time, which they said was 15:00 - so she told me to come back at this time. No problem. And since I told them beforehand it was my birthday, if I could have a room on a higher floor. Again me of all people, being the industry that I work in, know that this is subject to availability upon check in - as I also have to say this 20 times a day myself at work. They kindly blocked the room for me to accommodate my request. All is looking well at this point. However they failed to inform me that any special requests I have or any room that has been blocked for me, it not guaranteed a room at 15:00 - their check in time. Which is appalling!! They are withholding information from their guests to be sneaky!! We returned to the hotel around 15:40 to which we were told by Olga that the room is still not ready. Obviously by this point I am annoyed, because you promise 15:00 check in time, for my room not to be ready at 15:40? Again, still did not inform me that because the room was blocked that it would still take time to clean. We are left in the dark to assume that they do not care for their check in time. I was told to sit down in the meantime by Olga. I was sat down for no longer than 2 minutes when I was told it was ready. However, when we go upstairs, our room is still being serviced by Housekeeping. My patience is really being tested, because as we had woken up at 4am that morning to catch our flight and walking around all day since 11 - understandably I was extremely tired and just wanted to sleep for a bit before we had dinner. As I was so tired, I refused to go back downstairs and drag all of our luggage's back down and wait even longer. So I just had to stand outside of my room for another 10-15 minutes and had to wait for them to finish. Which was 16:00 by this point. I had also noticed upon check in that they have a print out in front of the check in desk to disclose the fees if you would like to have late check out. So now I was really mad! Because why would you promise 15:00 check in for your guests if you are offering late check out until 18:00!! If you can’t even service the rooms in time or are understaffed, simply don't offer late check out. We finally get inside the room and they only have two pillows available?! One pillow each ? They are not the most dense pillow as your head literally sinks to the bottom of it so of course we had a terrible sleep due to this. We had to ask for more pillows the next morning which we were given no details as to, when they would be delivered, or if they would even BE delivered? It was just left undone until we bumped into one of the Housekeeping porters who kindly gave us additional two pillows straight away, no dillydallying. Not only did the lack of pillows keep us awake but also the LED light from the Do not disturb / Please make up my room display is unbelievably bright when the room is pitch black and I am just wondering why this signage is not near the front door? Maybe it was just my room #1103 which was placed in a different location but I literally had to put one of my socks over it in order to get a good night’s sleep so beware!!! Another issue I had, was that the remote for the TV has a "Smart" option, and when it is clicked it says "Internet is not connected at this time. Please ask reception team for more assistance" so the same night, we went downstairs to the Front desk to see if it was possible to connect to the Smart TV or even just screen mirroring option since we are not Dutch and cannot watch the local channels. After asking Olga, I was met with the most blank and disinterested stare I have ever had. We passed the most awkward 2 minute silence and as if she were talking to a toddler, she rudely said “we don’t have smart TV”. So then why would you have TV’s and remote controls which give you the option for smart TV? The following day when we got back from our day in Centraal, Olga was there and saw both of us walking into the lobby and immediately avoided eye contact. Being someone who has worked in reception for over 3 years, I know you have to welcome or welcome back any guest passing through your hotel so they are acknowledged and so you are aware who is coming in and out of your property. I know as per security measures; front office has to be very vigilant. Olga made me and my partner extremely uncomfortable in the way she dealt with us and also how she spoke to us. We also had an extraordinarily rude interaction with Christoph. When I tried to ask him for more shampoo and conditioner, he very rudely and loudly interrupted me and told me to “SPEAK UP”. There are nicer ways to say that don’t you think? “Sorry say that again” “Pardon me” ??? but instead I was just faced with a rude SPEAK UP. I told him I needed more shampoo and before I could even say the last word of my sentence he was already walking to the back office. He came back with, of course only shampoo, which I had to ask him for more conditioner as well. To which he crudely responded “you did not ask for that in the first time” and before I could say anything else, he started walking off again!!!!! Doesn’t even let me their guests speak?! I have definitely met homeless people nicer than this Front office staff. The ladies I encountered for breakfast were lovely every morning we saw them - but we just wished the Front desk could carry the same friendliness as the breakfast staff do... The only thing I have to complain about was that the hot breakfast wasn't actually hot unless you wait for them to refresh it every half hour. But I ended up eating toast etc as I have a very sensitive stomach and did not want to risk any nausea from the cold cooked breakfast. On that third night when the room was serviced (BEWARE: one of their house rules is that every third night, even if your room is on Do Not Disturb, they will still enter the room and make up your room). One of my make-up products were STOLEN. I of course made sure to put my passports, electricals and any expensive jewellery in the safe - but I didn't know I should have been hiding my make up too? They took something small (Benefit The Professional Hydrate Face Primer) which is only £20, but I am still FURIOUS about this. I had literally just bought that product in London Heathrow Duty Free, so it never left the hotel and only used it maybe twice max. When this happened, of course, I was reluctant to go downstairs and complain to Front office as I definitely did not feel comfortable complaining as I knew they would not be dealing with this issue effectively and I did not want to ruin my birthday holiday with a sour taste. But now I have returned to London and I am annoyed and frustrated with the level of incompetency? This is now a birthday trip I will truly never forget. And to make it worse, I did email the hotel after my return in order to complain and for them to know how they can improve. Especially the way the staff interact with the guest. Now mind you, the Director of Sales - Angelina Motzo - had actually responded to my email, but it was not the response I was expecting!! Firstly they took 3 days to respond to my email and the first sentence of her email was "my apologies for replying late to your extensive email" which is clear and obvious, she is blaming ME for HER taking long to reply. So its my fault for her replying late basically. Secondly when she is addressing all of my above issues, she does not apologise ONCE. She does not even take accountability for her how colleagues treated my boyfriend and I and actually defends them!! 1. The issue with us not checking in at 15:00 as promised They failed to inform me that any special requests I have or any room that has been blocked for me, it not guaranteed a room at 15:00 - their check in time. Which is appalling!! Any hotel with a check in time, you must have that room ready by that time! Regardless of any special requests or room blockings!! Very sneaky behaviour from this hotel 2. The issue with the Smart TV option Apparently even though the remote comes with the option for Smart TV, they do not offer this service and that there are 100 international channels to watch (which there isn't - they are definitely lying to me and trying to get me to really believe this when I was in the room first hand to know that there are NOT 100 international channels). And that "she has to admit that this is a question not asked by guests at all and explains my colleagues response. Is the DIRECTOR OF SALES actually trying to justify the way her colleague spoke to me by putting the blame on the guest?? This was ridiculous to me because as someone who used to work on Front Desk I know you have to be respectful at all times, even if you get asked a question that you have never heard before? 3. The issue with the Christoph (night porter) Apparently "it was not his intention to to sound so bossy or rude nor was his intention to be impolite" and that "he thinks his 'Dutch humour' is understood by all and we have had a good talk about it that it is not always accepted or understood". Wow, firstly I did not even know "dutch humor" was even a thing, I just thought they were know for being very polite (not counting this hotel in that equation though). Secondly, I really doubt she really spoke to him about the way he spoke to me since she has been defending hers and her colleagues actions throughout the whole entirety of the email she sent 4. The issue with the stolen item They refused to take accountability or even any acknowledgement of this. She suggested that I report it to the police and that they are not liable for any items we bring into the hotel. But as a consumer, it should always be your responsibility to make sure any guest coming in and out has a good experience at your property. If I am sharing my feedback, it is because I want it to be acknowledged and taken on board - not because I enjoy complaining I had booked this trip for my birthday and the whole thing was honestly ruined by everything that happened. I was not asking for any kind of compensation as I had booked through third party website, and did not complain was I was physically there - only because I was already feeling so uncomfortable just asking the normal and simple questions I ask during my stay (like for more shampoo and conditioner as per the above) receive the most rudest response? So I can't even imagine how they would have treated me to my face!! All I wanted was an apology for ruining my birthday stay, but no, not even an apology I received So PLEASE be warned of this hotel. I definitely will never be staying at ANY other XO hotel around Amsterdam - I will just book with another brand. Should not be labelling themselves as a 4 star hotel as they way they treat you is classed as 1 or 2 star. Only good thing I have to stay are that the rooms are well renovated and it is good location. It might be good for just 1 night stay only but anything past 2 nights - you will suffer the consequences trust me.…
Excellent hotel. The hotel was very modern and had clean rooms. There is a tram stop right outside the hotel which takes you to the center directly in 25-30 minutes, We were given room on the 10th floor and it had great view outside. The check in and check out process was very simple and we were able to keep bags in the storage post check out. Overall very happy with my experience and will definitely come back if I ever visit Amsterdam again
Very happy with my stay. Great transport into city centre with the tram stopping right outside the hotel. Room was very clean and modern. Breakfast buffet was very small but very nice. Would stay here again and definitely recommend staying here.
We stayed here recently for a few nights just before Christmas. We had a concert at the Ziggo dome which was easy to get to. The location although a little bit out of AMSTERDAM central was PERFECT. Not far from the airport with trains and metros 10 minutes away and a tram right on the door step. The hotel was lovely. The reception was super nice and everyone was friendly. The room was spacious we had a corner room so we got 4 big windows which was nice. The bathroom was big and clean and i honestly couldn’t fault this hotel. Would definitely stay here again if i came back to Amsterdam.
The staff are friendly, rooms are clean and tidy. A tram stop right outside the Hotel which is fantastic. It is a 'dry' Hotel so don't expect to be able to buy a night cap. Would definitely stay here again, it was more expensive than our other Hotels throughout Europe but worth it.
My boyfriend and I stayed at XO Couture hotel for two nights and we thought it was great. There is a tram stop right on the doorstep that takes you into the centre of Amsterdam in 20 minutes. We experienced a really easy check in and check out - all self done with self explanatory instructions. The room itself was very clean and a perfect stay. The modern ‘do not disturb’ was handy with pressing a screen inside the room which appears on your door for housekeeping to know. There is a Lidl and Albert Heim a five minute walk from the hotel, which was really practical. Completely worth the affordable price and more.
The most awful experience ever! The hotel is small they don't serve alcohol at all. But the most annoying thing happened to us there, we are couple that came with our family and when we came back to the room the key didn't open they locked us out and said we broke the lamp in the shower the guy named Chris was accuseing us and laughing in our face .was so disrespectful
Stay at the hotel was okay.. However I had an incident where my charger was removed from my room and replaced with a broken charger that did not belong to me. I notified reception of this and they advised they would reach out to the supervisor to enquire about the incident. In the 4 days that followed of my stay no feedback was given. Let alone an apology or explanation. Had it not been for this incident, my experience at the hotel would have been better. In light of this I would not stay here again. And would advise anyone who chooses to stay to be careful with their belongings.
This hotel is modern and attractive. We stayed in a comfort double room, which was located on the corner of the hotel. It only cost 83 Euro, which is great value for Amsterdam. Covered parking at the hotel is only 15 Euro per night. The hotel only serves breakfast. Otherwise there are no restaurant and bar facilities. However, there are a range of restaurants within a few minutes walk. I'll certainly use thus hotel again.