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4.0
#7 of 11 hotels in Zwolle
Location
Cleanliness
Service
Value
This 100% smoke free hotel is located on the outskirts of Zwolle, near the A28 motorway, yet only 5 minutes from city center. Mercure Zwolle is your ultimate link between the northern and western business districts of The Netherlands. Ideal for both business and leisure purposes. Ample free parking available. The hotel also offers 16 multifunctional meeting rooms. Within a stones throw of unspoilt nature and historic sights. Friendly towns such as Giethoorn are within easy reach of the hotel.
We have stayed in this hotel many times and are most of the times very happy, especially with the very nice staff in the restaurant and bar. Always a good breakfast with fresh orange juice. However, this time we got a room that was ice cold and when trying to get the heating on, the thermostat made a terrible noise and was not possible to turn off even after having turned off the heating (just a little bit less noisy). The beds are not made for two people if you don't have the same weight because you will fall down on the heavier person. For the second night we got another room where the heating worked, but still very, very cold bathrooms! Another strange thing is that you don't get body lotion any longer and when I asked the cleaning lady for it she said they didn't have it, but when my husband asked he got it. Would be nice if it could be in the room from the beginning. I am a Platinum member and have stayed at this hotel for about 7 years, twice a year, but next time we will probably try something else.
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Review collected in partnership with Accorhotels.com
Date of stay: December 2019
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mercure Hotel Z, General Manager at Mercure Hotel Zwolle
Responded 6 Jan 2020
Dear Pernilattenbrundel, Thank you for taking the time to tell us about your experience at the Mercure Hotel Zwolle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gaayo Kuitert General Manager
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The staff were friendly and helpful. The room was smaller than the Accor hotels in Australia but very cosy and comfortable. The bed was Good, the bathroom was excellent with great water pressure and very hot. We didn’t eat in the restaurant because it was booked out at the time we wanted to eat(we had booked a movie before arriving at the hotel). Was a bit out of town, about 3km. Would love to stay here again.
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Review collected in partnership with Accorhotels.com
Date of stay: January 2020
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Location
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Trip type: Travelled as a couple
This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mercure Hotel Z, General Manager at Mercure Hotel Zwolle
Responded 6 Jan 2020
Dear picme2020, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gaayo Kuitert General Manager
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Room is clean and the main bed is comfortable; the sofa bed for my kids are mainly for children as it will be soft for adult. Since the sofa bed is extended, as a result making the room smaller. The choices of breakfast is acceptable with limited hot buffer like 5 in total. Parking fee is Eur3 per day. Location is a bit outside in the green area so it is quiet there but it is next to highway so easy access or travelling to other locations. There is one issue with the bad smell in the hall-way as the room we had in the end which we had to cross several other rooms and there are many pair of shoes laying in front of the door so we informed the staff by the reception when we went out in the morning and when we got back in the evening, the shoes and the smell were still there.
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Date of stay: July 2021
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gaayo Kuitert, General Manager at Mercure Hotel Zwolle
Responded 9 Aug 2021
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Gaayo Kuitert General Manager
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Just had a one night stay, room was clean but very small. Terrible beds and pillows, didn't sleep that much and the rooms are very noisy. The neighbours had 'fun' a couple of times and could hear everything. Toilet paper was by dispencer, not handy at all better place normal toilet paper rolls.
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Review collected in partnership with Accorhotels.com
Date of stay: March 2021
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Sleep Quality
This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mercure Hotel Zwolle, General Manager at Mercure Hotel Zwolle
Responded 31 Mar 2021
Dear Erwin68, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Gaayo Kuitert General Manager
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The room was fine, clean, etc, not spacious. The window faces an outdoor sitting area for other guests. Would recommend to ask for other room. Kettle and a few tea bags, no fridge. No desk. Breakfast was not included in the price. The hotel is located away from the city, the area surrounding the hotel itself, apart from the parking, is green, but quite soon towards Zwolle the landscape turns into an industrial estate with wide roads, American style. The limited and distant public transport available is only Monday to Friday. The hotel was pretty empty due to the virus situation I suppose.
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Date of stay: June 2021
Location
Service
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Room Tip:Â I would ask for a room above the ground floor.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mercure Hotel Zwolle, General Manager at Mercure Hotel Zwolle
Responded 15 Jun 2021
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Gaayo Kuitert General Manager
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Large and modern. Easy access for arriving by car with o site parking. Not in the centre of the beautiful town of Zwolle but close; they rent bikes or otherwise a short car ride. Also good for the other neighbouring villages and towns. Hotel was more than 80% empty but: No upgrade even if you hold an Accor Diamond card. Otherwise 4 stars.
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Date of stay: July 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mercure Hotel Zwolle, General Manager at Mercure Hotel Zwolle
Responded 26 Aug 2020
Dear Tito, We very much appreciate your comments regarding your stay at the Mercure Hotel Zwolle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaayo Kuitert General Manager
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We stayed there with our kids. We booked the Dino Expedition room and the kids lovede it. It was very cute. And very easy and convenient to get thw tickets for the dino park at reception. If you are there to visit the dino park I would reccomend walking. It's just a Quick 20 min walk and you get to see the surrounding area. Our kids loved the view from the hotel as you could see the cows on the field. Breakfast was great! We all had many options to chose from. Even the kids liked the options for breakfast. And it's very cute to look out the Window, when eating breakfast. We saw a hare and a deer! Staff are very kind. It's outside the city itself but that wasnt really a problem for us.
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Date of stay: July 2024
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Location
Cleanliness
Service
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Mercure Hotel Zwolle
Responded 9 Jul 2024
Dear Madde, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you and your children had a great time in our Dino Expedition room and found the convenience of acquiring tickets for the dino park at our reception to your satisfaction. It is truly rewarding to hear that our guests enjoy the picturesque views of the countryside from our hotel, as well as the diverse breakfast options we offer. We are also pleased that the local wildlife added a special touch to your breakfast experience. Our team strives to provide a warm and welcoming service, and we are glad that this was reflected during your stay with us. We hope to welcome you back. Best wishes, Cristina Juley-Doevendans Hotel manager M: cristina.juley@mercurezwolle.com T: +31 38 421 6031
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Not first time. Always choose Accor hotels. This one very sufficirnt location for north NL trips. But this time I felt some cost cuttings in staff given free in the room. First time I felt this for a 4 star Accor hotel. All the rest is quite ok.
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Review collected in partnership with Accorhotels.com
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
One night in a family room. Nice room with fridge with free water and soda. Also coffee and tea in the room. The beds are with shared blankets. Also the sofa bed for the kids. Very good breakfast with fresh pressed orange juice. A lot of parking spaces just outside the hotel. Clean Hotel.
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Date of stay: March 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Mercure Hotel Zwolle
Responded 27 Jun 2023
Dear Lykke, It was a pleasure to receive this great review. We are delighted to hear that you enjoyed your stay in our family room and appreciated the complimentary water, soda, coffee, and tea provided. It's great to know that our breakfast, including fresh pressed orange juice, met your expectations and that you found our hotel clean. Additionally, we are glad that you found our parking facilities convenient. We have taken note of your comment regarding the shared blankets on the beds and will consider it for future improvements. Our goal is to ensure that all our guests have a comfortable and enjoyable stay. We look forward to the pleasure of welcoming you back. Many thanks again, Cristina Juley-Doevendans Hotel manager M: cristina.juley@mercurezwolle.com T: +31 38 421 6031
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Great hotel, ideally located outside the city in a quiet environment. A large parking with EV charging station. The room was clean, well maintained and everything was working and in good shape. Excellent breakfast, with enough variety and choices for everyone. Very friendly personnel.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Mercure Hotel Zwolle
Responded 24 Aug 2023
Dear Guest, Thank you for this positive review. Your kind words about the friendly and professional service you received from our receptionist are much appreciated and it's great to know that you found our location to be ideal for your requirements. We are also glad to know that you enjoyed our breakfast buffet, which has something for everyone to enjoy! We look forward to welcoming you back. Best regards, Cristina Juley-Doevendans Hotel manager M: cristina.juley@mercurezwolle.com T: +31 38 421 6031
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There are more places to choose from in the Zwolle area.
PRICE RANGE
RMÂ 528 - RMÂ 619 (Based on Average Rates for a Standard Room)
LOCATION
The NetherlandsOverijssel ProvinceZwolle
NUMBER OF ROOMS
72
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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