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Hotel Heritage - Relais & Chateaux

Travellers' Choice award winner
#5 of 98 Hotels in Bruges
GreenLeadersBronze level
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Hotel Heritage - Relais & Chateaux
Hotel Heritage - Relais & Chateaux
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1,594 Reviews from our TripAdvisor Community

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Showing 1,216: English reviews
Boulder, Colorado
Reviewed 12 November 2016

We stayed at the Hotel Heritage in Bruges last week and had a wonderful experience. The hotel is located a block from the main area of town which is very convenient. The staff was absolutely wonderful and professional. Our rooms were small but beautiful and we thoroughly enjoyed the wonderful breakfast buffet as well as drinks in the bar. I...

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Helpful?
Thank armitage991
Managerheritage, Guest Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for sharing your wonderful words with us. We are delighted to hear that you had such a wonderful experience visiting our hotel. We appreciate that you would recommend us to future visitors of bruges. We hope to welcome you again in the future.

San Francisco, California
Reviewed 5 November 2016 via mobile

The property turned out to surpass our expectations. Beautiful, great amenities, wonderful staff who worked very hard to make our stay perfect. Will definitely be back. Location very central, but quiet street even though our room was street level. We never heard any street noise. Lovely fireplace in the sitting room, the most popular spot to relax just off the...

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1Thank flyingbiz
Managerheritage, Guest Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for your wonderful comments. Our hotel's location is probably one of our best features along with our level of luxury and commitment to service. We hope to welcome you again in the future.

San Francisco, California
Reviewed 1 November 2016 via mobile

As a last minute escape, we arrived to the hotel with no reservations in the early evening. The accommodating young woman at the reception set us up with the last room available. Unbeknownst to us it was the beginning of a major holiday. Most accommodations were sold out. We ended up with a beautiful, oversized room. It was street level...

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Thank jetbiz
Managerheritage, Guest Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you very much for your kind words. We pride ourselves in our staff's ability to serve our guests and anticipate their needs. We are so happy that you enjoyed your room and your stay in bruges. Next time you visit us, be sure to try our famous Champagne Breakfast Buffet - it's one of the most popular things to...

Kent, United Kingdom
Reviewed 28 October 2016

I stayed at this fantastic hotel for a long weekend, as a birthday surprise booked by my partner. We loved every second of our stay not only at this hotel but in Bruges in general. The hotel was beautiful, clean and the staff were very helpful and keen to do what they could to help. As it was my birthday,...

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Thank Antoniettaxo
Managerheritage, Guest Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you very much for your review. We are very happy that you enjoyed your stay at our hotel and that we could surprise you on your birthday. Our staff goes above and beyond to make sure each guest is well taken care of. We are thrilled that you enjoyed bruges and hope to see you at our hotel again...

Dublin
Reviewed 18 October 2016 via mobile

Stayed here for a weekend city break ... Just what the doctor ordered, friendly staff and beautiful accommodation. Central location near excellent bars clubs and restaurants. 5 stars all the way ... well done!

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Thank Babs C
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for your 5 STAR review! Bruges is the ideal destination for a weekend city break. Do you know that we offer many special deals during the midweek? An idea for your next visit to our beautiful city? We hope you will return to fairytale Bruges ! We will look forward to welcoming you again!

Worcester, United Kingdom
Reviewed 16 October 2016

Found a warm welcome at Hotel Heritage, our car was whisked away as it was no longer required for our two night stay in this ideally placed hotel, only a short stroll away to the main square and belfry. Our room was traditional and comfortable with a complimentary bowl of fruit and bedtime chocolates every night. Breakfast was hearty and...

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Thank Bowkie54
Managerheritage, Guest Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you so much for your kind words! Our hotel's location is ideal for shopping, sightseeing and close to many things to do. We are glad that enjoyed your stay in our hotel. Our staff always strives to make sure that the guest are well taken care of. We are delighted that you would recommend our hotel to others, and...

Bethesda, Maryland
Reviewed 16 October 2016

Lovely inn steps from the bustling Main Plaza in Bruges, but quiet and luxurious. Nice touches include a great bed, Bose radio playing classical music in room, Durance toiletries in the bath, and a welcome fruit plate and evening truffles. Helpful reception people gave us great restaurant recommendations. Highly recommend this Relais & Chateaux property.

Review collected in partnership with Relais & Chateaux
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Thank Cyclingknitter
Managerheritage, Guest Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for the nice comments on the hotel. We are located on a quiet street, but still close to a lot of activity. We are happy that you enjoyed your room and all the amenities that came with it. We pride ourselves in our staff's ability to serve our guests and anticipate their needs. We are pleased that you...

Windsor and Maidenhead, United Kingdom
Reviewed 8 October 2016 via mobile

If your looking for a hotel in the middle of Bruges then this is the place. It's 1 minute away from the Markt and has many lovely restaurants near the hotel. I can't fault the staff, the food, the rooms or the location. There are a few things which bothered us which were the cost of food and drinks in...

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Thank Andy201407
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you very much for your review! We feel delighted to know that you general impression wa sso positive and of course we feel happy to read you would love to stay with us again into the future. Our prices are quite reasonable for a four star rated property, and we strive to offer the best possible service and amenties...

New York City, New York
Reviewed 7 October 2016

.Excellent and charming boutique propertty. Helpful and professional staff . Rooms and public areas beautifully furnished. Centrally located in the heart of medieval Bruges. We enjoyed our stay and recommend the hotel to travelers who do not want cookie cutter business hotels

Review collected in partnership with Relais & Chateaux
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Thank Jeffrey B
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Our highest priority at the Hotel Heritage is to provide top personalized service, and we are very pleased that you enjoyed your experience with us, so much as to share it here with other fellow travelers to Bruges.

Melbourne, Australia
Reviewed 4 October 2016

A few mixed feelings about the hotel heritage. We are not sure why it receives so many awards for the best boutique hotel. We have stayed in better 4 star hotels. The delux room was good but quite small, the bathroom was small as well, and the air-conditioning struggled to get under 23 degrees which made sleeping difficult. The service...

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Thank FunTimes030
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

We are sorry your expectations were not a direct fit with your experience at the hotel. It is our number one priority to offer our guests an authentic Bruges experience, including top level amenities, excellent location and above and beyond personalized service. We appreciate your constructive comments and will take them into careful consideration. As you may have experienced, our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Meeting Rooms
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Perfectly situated near the Market Place, the four star boutique Hotel Heritage Relais & Chateaux is within walking distance of the city's most desirable sites, including the theatre district, shopping district, gourmet restaurants, and popular tourist attractions, such as the Belfry Tower, the Church of Our Lady, the Basilica of the Holy Blood as well as all of the historic museums. Isabelle and Johan Creytens together with all the team, are very pleased to welcome you very soon at Hotel Heritage! ... more   less 

Additional Information about Hotel Heritage - Relais & Chateaux

Address: 11 Niklaas Desparsstraat, Bruges 8000, Belgium
Region: Belgium > Flanders > West Flanders Province > Bruges
Price Range: RM834 - RM2,815 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Heritage - Relais & Chateaux 4*
Number of rooms: 22
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Also Known As:
Hotel Heritage - Relais And Chateaux
Heritage Hotel Bruges
Hotel Style:
#2 Green Hotel in Bruges
#2 Business Hotel in Bruges
#3 Romantic Hotel in Bruges
#4 Luxury Hotel in Bruges
#6 Family Hotel in Bruges
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Heritage - Relais & Chateaux staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Suites - very comfortable. Sherry and snacks delivered each evening.”
 of 5 bubbles 138TimJ, 6 Feb 2017 | Read review
“We stayed in room 31, it was a lower priced room but it was still very good.”
 of 5 bubbles countrycompo, 19 Jan 2017 | Read review
“Room 22 has a pocket sliding door into the bathroom with a motion detecting on (but not off) system. When getting up in the middle of the night to use the facilities, all the lights will go on, and you may not be able to fall back to sleep readily. In addition, to turn the lights off in the middle of the night, the sliding door must be fully closed. To do so, a little push is needed to engage the door fully, and is quite noisy in the middle of the night, in an otherwise silent room. The management seriously needs to rework this situation in an otherwise perfect room.”
 of 5 bubbles 683nanettep, 2 Jan 2017 | Read review
“Our room faced the street but we didn't hear any sounds from outside. ”
 of 5 bubbles Cyclingknitter, 15 Oct 2016 | Read review
“Some of them are a little small, but more than made up for by the opulence bed, furnishings and style - all wirelessed up too, with ipads in the rooms”
 of 5 bubbles Horsewithnoname1, 15 Sep 2016 | Read review
5 of 5