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Pestana Cidadela Cascais

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1,063 Reviews from our TripAdvisor Community

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Showing 608: English reviews
Rijssen, The Netherlands
Reviewed 31 October 2016

I can recommend this hotel, very good experience. I visited only for a congress, but will certainly come back with my family! The staff was very friendly and efficient, the room was spacious and comfortable and the place itself is amazing. A former citadel completely restorated with hotel and meeting functions.

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Helpful?
Thank cornelisv304
Marta E, Guest Relations Manager at Pestana Cidadela Cascais, responded to this review

Dear cornelisv304, Thank you so much for your generous compliments about your experience at Pestana Cidadela Cascais, Pousada & Art . We would like to inform you that we will share your words with our employees. Thank you for choosing us and we look forward to welcoming you back! Kind Regards, Joana Soeiro Hotel Manager

Sanremo, Italy
Reviewed 26 October 2016

My room was a superior but wiew court . Party every night ,music car, and a 6 am. Bus, very noisy. The shower is dosent work well ,and i understand Casais is t a very raining place in autum but you can clean the window for all the surface not only where the housekeeper can arrive with her arms. Place...

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Helpful?
Thank Dimonte0412
Marta E, Guest Relations Manager at Pestana Cidadela Cascais, responded to this review

Dear Mr. Dimonte0412, First of all we would like to thank you for taking time to send us your valuable comments. We appologize the situation about the window it doesn´t reflect at all our cleaning standarts, for that reason staff trainning will be provided in order to avoid these situations. Your comments were very important to make us aware about...

Barcelona
Reviewed 24 October 2016

A lovely place to stay but parking is a huge additional cost. On check in we were given information about parking at 4.75 Euros per day that can be paid at reception on checkout. This did not happen. Instead we were lead to a parking lot that cost 20Euros a day. We spent 2 days resulting in a 40Euros additional...

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Helpful?
Thank annelizabethl2016
Marta E, Guest Relations Manager at Pestana Cidadela Cascais, responded to this review

Dear Mrs. annelizabethl2016, Thank you for taking the time to post your review about your stay at Pestana Cidadela Cascais, Pousada & Art District. Regarding the car parking, we have an agreement with a car parking 5 minutes walking distance from the hotel, the name of the park is Marechal Carmona and the price is 4.75 Euros per day. The...

London, United Kingdom
Reviewed 24 October 2016

Good for business meetings etc but not for the average tourist. No sea views from the 1st floor and the second floor is the corridor to the breakfast/cocktail bar area so busy. Do you want the indoor swimming pool sharing your breakfast/drinking space.

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Helpful?
Thank geeandgee
Marta E, Guest Relations Manager at Pestana Cidadela Cascais, responded to this review

Dear Mr. geeandgee, We would like to thank you your feedback about your experience in our Hotel Pestana Cidadela Cascais, Pousada & Art District. We have to agree with you that there aren´t sea view rooms on the first floor because in this floor only exist standart rooms, superior rooms or Cidadela Art District rooms. If a guest books a...

Switzerland
Reviewed 24 October 2016

Very nice elegant hotel, extremely well located. Premises and fitness are just great. The room was very nice but cold even though we cut the air conditioning and increased the heating temperature. As a consequence, towels were still pretty humid the next morning.

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Helpful?
Thank karlen_xavier
Marta E, Guest Relations Manager at Pestana Cidadela Cascais, responded to this review

Dear Mrs. Karlen_xavier, We are very pleased to know that you had a great experience at Pestana Cidadela Cascais, Pousada & Art District. We truly hope to welcome you again in the near future. Your sympathetic comments were shared with the whole team. Kind Regards, Joana Soeiro Hotel Manager

New Delhi, India
Reviewed 24 October 2016

How do you describe a modern hotel built inside an art gallery, housed within the ramparts of an old castle? It's an undoubtedly quirky and fascinating setting. The hotel itself is quite modern, done in minimalistic style and lots of white, but the exteriors merge into the historical settings. In addition to being located in a castle, the location is...

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Helpful?
Thank DevSG
Marta E, Guest Relations Manager at Pestana Cidadela Cascais, responded to this review

Dear Mr. DevSG, First of all we would like to thank you your preference towards Pestana Cidadela Cascais, Pousada & Art District. We were very pleased to hear from you about our historical facilities and room confort but we regret to know about the room service and that feeling of "cold service". We do apologize if for any reason you...

Dayton, Ohio
Reviewed 24 October 2016

The hotel was in a great location, the staff were very friendly, helpful and spoke English. My stay included breakfast which was a fabulous buffet with great selection, fresh squeezed orange juice, fresh fruit, fresh breads and hot item selections. I also used the gym which is small but adequate. I would definitely stay here again.

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Helpful?
Thank rebeccasL8601YB
Marta E, Guest Relations Manager at Pestana Cidadela Cascais, responded to this review

Dear Mrs. rebeccasL8601YB, Thank you very much for choosing to stay at Pestana Cidadela Cascais, Pousada & Art District and for taking the time to post your kind words on TripAdvisor. We are pleased to know how much you enjoyed your stay with us and truly appreciate your kind comments. Our team tries to be always attentive to details, your...

singapore
Reviewed 22 October 2016 via mobile

Location is very good, however customer service leaves a lot to be desired. First morning the front desk forgot the wake up call request, next morning the wake up call was 30 mins early than requested. Not recommended as a business hotel

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Helpful?
Thank choksi22
Marta E, Guest Relations Manager at Pestana Cidadela Cascais, responded to this review

Dear Mr. choksi22, We thank you your feedback about your last stay at Pestana Cidadela Cascais, Pousada & Art District. We regret to know that our wake up call service didn´t went properly with you. We truly apologize this inconvenience because it doens't reflect our services standards. We would love to receive you again in a near future and to...

Neuss, Germany
Reviewed 20 October 2016

splended, we enjoyed staying in Cascais, the only remark would be, that we were concentrated with big groups of people during breakfast time . once a group of sportsmen and twice an other groupe, like bustravellers, they were loud and not retendend. Please remind my englisch. I epologneice.

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Helpful?
Thank reinholdr355
Marta E, Guest Relations Manager at Pestana Cidadela Cascais, responded to this review

Dear Mrs. reinholdr355, Thank you for taking the time to post your fabulous review about your stay at the Pestana Cidadela Cascais, Pousada & Art District. It is a great pleasure, for us, to know that you had an amazing experience in our hotel. We apologize the inconvenience of the noise during your breakfast time and we will be very...

St Albans, United Kingdom
Reviewed 19 October 2016

This hotel has everything and it is wonderful to find it included in a package. The ambience is wonderful and the location perfect. Of course it is very comfortable and rooms are spacious. Shared areas are relaxed.

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Helpful?
Thank Anthony E
Marta E, Guest Relations Manager at Pestana Cidadela Cascais, responded to this review

Dear Mr. Anthony E, Your enthusiasm for our Hotel is very much appreciated and so we hope to have the honor of welcoming you back at Pestana Cidadela Cascais, Pousada & Art District. Your kind words will be shared with the whole team. Kind regards, Joana Soeiro Hotel Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Spa
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Restaurant
  • Beachfront
  • Free Breakfast
About the property
  • Wheelchair Access
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Spa
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Breakfast
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
This luxury hotel, Pestana Cidadela Cascais, is set within the walls of the historical fortress, the emblematic 16th century Citadel of Cascais, in the centre of Cascais. It is a place where ancient meets modern, and many of the rooms are dramatically set into the former barracks which makes each space a different experience, while others, more modern, enjoy spectacular views to the sea or over the huge internal patio spaces. ... more   less 

Additional Information about Pestana Cidadela Cascais

Address: Avenida Dom Carlos I | Fortaleza da Cidadela, Cascais 2750-310, Portugal (Formerly Pousada de Cascais)
Region: Portugal > Central Portugal > Lisbon District > Cascais
Price Range: RM587 - RM1,187 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pestana Cidadela Cascais 5*
Number of rooms: 126
Reservation Options:
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Hotel Style:
#5 Family Hotel in Cascais
#6 Business Hotel in Cascais
#6 Spa Hotel in Cascais
#6 On the Beach Hotel in Cascais
#8 Luxury Hotel in Cascais
#11 Romantic Hotel in Cascais
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Questions & Answers

Here's what travellers have asked, with answers from Pestana Cidadela Cascais staff and other travellers.
8 questions
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Leigh-on Sea, United Kingdom

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Questions? Get answers from Pestana Cidadela Cascais staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Please not the court!”
 of 5 bubbles Dimonte0412, 26 Oct 2016 | Read review
“Superior Sea view room is the most expensive but really doesn't worth it”
  • not the most impressive sea view from the balcony
 of 5 bubbles vz700, 27 Sep 2016 | Read review
“Ask for a room with a balcony”
 of 5 bubbles Herman1745, 20 Sep 2016 | Read review
“Junior suites are beautiful! But all rooms we saw looked of a lovely quality.”
  • Standard room
  • Junior suite bedroom
 of 5 bubbles Buggybex, 16 Sep 2016 | Read review
“We had a superior seaview room on the second floor closer to the pool. Very good view of the marina and the Atlantic.”
 of 5 bubbles georgehT5160LB, 9 Sep 2016 | Read review
5 of 5
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