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Altis Grand Hotel

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#88 of 248 Hotels in Lisbon
Certificate of Excellence
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621 Reviews from our TripAdvisor Community

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Showing 258: English reviews
Naples, Italy
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 weeks ago

Got a great deal for three b& b on a website. Superb website - too much. Friendly staff. Great wifi. Fantastic location off the avenida Liberace so within walking distance to everything which we did- great location. Lovely pool and hot tub on third floor. Didn't use spa so cannot comment. Good business centre with access for guests to computers... More 

Helpful?
Thank carmelannd2016
GSAltisTeam, Guest Relations Manager at Altis Grand Hotel, responded to this review

Dear Valued Guest, Thank you for your kind words and comments, they are the best recognition of our work. We are delighted to know you enjoyed staying with us again, it was a pleasure to welcome you at Altis Grand Hotel and we hope to welcome you back soon. Best Regards, Gonçalo Bouhon Guest Experience Ambassador More 

Cambridge, United Kingdom
Level Contributor
101 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 3 weeks ago

I was in this hotel because it was the venue of a working meeting I had to attend. The appearance of the hotel will led you think of a 4 start hotel, but once you've stayed here for a while you'll realize that the 4-star rating doesn't really apply to this place. To start with, the quality of the rooms... More 

Helpful?
Thank EnzoCapone
GSAltisTeam, Gerente de relações com clientes at Altis Grand Hotel, responded to this review

Dear Valued Guest, We thank you for having taken the time to post a review on us. We would like to present our sincere apologies for all the inconviniences ocurred during your stay at Altis Grand Hotel and we would like to assure to you that your comments receive our best attention and consideration. We understand your disappointment with your... More 

Berlin, Germany
Level Contributor
45 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 30 October 2016 via mobile

Seventies hotel, lobby and rooms newly decorated in a really nice way. Lots of space to relax. There was a conference ongoing, which was well handled and not disturbing to other guests. Restaurants and breakfast room outdated, but good quality food and high level service. Wifi in the room very unstable, unacceptable! Terrible bed and sheets that vaguely smell after... More 

Helpful?
Thank anna232
GSAltisTeam, Gerente de relações com clientes at Altis Grand Hotel, responded to this review

Dear Valued Guest, We thank you for having taken the time to post a review on us. We would like to present our sincere apologies for all the inconviniences ocurred during your stay at Altis Grand Hotel and we would like to assure to you that your comments receive our best attention and consideration. We understand your disappointment with your... More 

London, United Kingdom
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 October 2016

Lovely hotel, helpful staff, and great location off Avinda Liberdade. Lovely small touches like bottled water in the room and small chocolates in your room in the evening. Breakfast was really vast and plentiful. Fresh and varied. Lost of staff clearing up taking plates away etc so really good. nice pool and spa area too although the Jacuzzi wasn't hot.

Helpful?
Thank krp84
GSAltisTeam, Guest Relations Manager at Altis Grand Hotel, responded to this review

Dear Valued Guest, Thank you for your kind words and comments, they are the best recognition of our work. We are delighted to know you enjoyed staying with us again, it was a pleasure to welcome you at Altis Grand Hotel and we hope to welcome you back soon. Best Regards, Gonçalo Bouhon Guest Experience Ambassador More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 October 2016 via mobile

I have been to a lot of much better 4 star hotels than this 5 star hotel. The beds were much too hard but we asked for softer on the 2nd day and the maids showed up and fixed that to a better but not perfect 5 star status. Small TV and crappy stations. WiFi was really crappy and actually... More 

Helpful?
Thank Viktor S
GSAltisTeam, Gerente de relações com clientes at Altis Grand Hotel, responded to this review

Dear Valued Guest, We would like to present our sincere apologies for all the inconveniences ocurred during your stay at Altis Grand Hotel and we would like to assure to you that your comments receive our best attention and consideration. The team of Altis Grand Hotel is committed to promote and provide enjoyable and memorable stays, for this reason, your... More 

NYC
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 22 October 2016

We were searching for a pre-cruise hotel for two nights, and selected the Altis Grand since our cruise line had chosen the Altis Grand as part of their packages. (We booked independent of the cruise line, since the rates were lower that way.) We used the hotel to arrange a transfer from airport to hotel, which was a good choice... More 

Review collected in partnership with this hotel

Helpful?
Thank harrymart
GSAltisTeam, Gerente de relações com clientes at Altis Grand Hotel, responded to this review

Dear Valued Guest, Thank you for your kind words and comments, they are the best recognition of our work. We are delighted to know you enjoyed staying with us again, it was a pleasure to welcome you at Altis Grand Hotel and we hope to welcome you back soon. Best Regards, Gonçalo Bouhon Guest Experience Ambassado More 

Level Contributor
76 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 20 October 2016 via mobile

Absolutely wonderful hotel. The staff was very friendly. The breakfast is amazing if you decide to get it (it's €18 per person though). Only thing is that the beds are a tad hard. But after walking so much, it was great for my lower back. The shuttle to and from the airport is free, but make sure to reserve ahead... More 

Helpful?
Thank Leslie G
GSAltisTeam, Guest Relations Manager at Altis Grand Hotel, responded to this review

Dear Valued Guest, Thank you for your kind words and comments, they are the best recognition of our work. We are delighted to know you enjoyed staying with us again, it was a pleasure to welcome you at Altis Grand Hotel and we hope to welcome you back soon. Best Regards, Gonçalo Bouhon Guest Experience Ambassador More 

Belfast, United Kingdom
2 reviews
Reviewed 20 October 2016

Stayed in this hotel 3 nights in October with partner. When we arrived at 11am we were told check-in wasn't until 2pm which was understandable. Left our bags at receptions and went into town. Came back to the hotel at 2pm and our room still wasn't ready (we paid extra for a room upgrade) so this was disappointing. Staff were... More 

Helpful?
Thank Ashleigh B
GSAltisTeam, Gerente de relações com clientes at Altis Grand Hotel, responded to this review

Dear Valued Guest, We thank you for having taken the time to post a review on us. We would like to present our sincere apologies for all the inconviniences ocurred during your stay at Altis Grand Hotel and we would like to assure to you that your comments receive our best attention and consideration. We understand your disappointment with your... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Altis Grand Hotel, five star Conference & Business Hotel, combines elegance, sophistication and comfort with the best location in Lisbon's city centre. Recently renovated the hotel has 300 bedrooms and suites, including the brand new deluxe rooms, with great views over the cultural and historical quarters, Internet access, Full HD LCD TV and mini-bar, a fully equipped business centre and 20 multipurpose meeting spaces with capacity from 8 up to 750 people, suitable for the most demanding events. There is also a covered heated swimming pool, a spa with jacuzzi, sauna, turkish bath, fitness room and 5 tratments and rituals rooms. With 3 bars and 2 restaurants. To enjoy the Portuguese excellent cuisine, there`s a panoramic restaurant on the top floor - the D. Fernando Grill, for a casual meal the coffee-shop in the lobby or for a private group meal the Girassol restaurant. A complimentary shuttle service is also available between the Altis Hotels and the airport. Hotel Altis is member of the Luxury collection of Great Hotels of the World. ... more   less 

Additional Information about Altis Grand Hotel

Address: Rua Castilho 11, Lisbon 1269-072, Portugal
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Price Range: RM465 - RM882 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Altis Grand Hotel 5*
Number of rooms: 300
Reservation Options:
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Hotel Style:
#19 Spa Hotel in Lisbon
#33 Romantic Hotel in Lisbon
#39 Family Hotel in Lisbon
#63 Business Hotel in Lisbon
#71 Luxury Hotel in Lisbon
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Questions & Answers

Here's what travellers have asked, with answers from Altis Grand Hotel staff and other travellers.
21 questions
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Questions? Get answers from Altis Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you can go for the Deluxe Premier deal all on higher floors”
 of 5 bubbles 226patrickf, 28 Nov 2016 | Read review
“Plumbing next door was a bit loud.”
 of 5 bubbles carmelannd2016, 9 Nov 2016 | Read review
“Bring your own shower cap for the spa as you must use one!”
 of 5 bubbles krp84, 29 Oct 2016 | Read review
“Try te sleep as high s posilbe”
 of 5 bubbles TRAVELLOVERSANTWERP, 18 Oct 2016 | Read review
“I can speak for my room,it was excellent”
 of 5 bubbles NasratA, 12 Oct 2016 | Read review
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